LightInTheBox Reviews

Updated April 19, 2015
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  1. Don't even bother.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Seattle, WA
    Former Employee - Consultant in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LightInTheBox full-time (More than 5 years)

    Pros

    There are no pros to working here. They are not kind people and they do not value hard workers.

    Cons

    I was with Lockerz from 2009 till 2014. It was my dream job. I loved it and never had any complaints. My naive dream was to work for them until I got old. Once Lockerz/Ador was bought out by LightInTheBox, I was immediately laid off. I was told an hour before my shift ended. There was no warning. I have yet to find another job. It's been six months. I'm not qualified for unemployment benefits.

    Advice to Management

    Give people an advance notice before laying them off!


  2. No thanks.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Beijing, Beijing (China)
    Former Employee - Marketing Manager in Beijing, Beijing (China)
    Doesn't Recommend
    Negative Outlook

    I worked at LightInTheBox full-time (More than a year)

    Pros

    Nobody cares if you do mistakes and blow up thousands of dollars. You will end up feeling like Sansa Stark being tortured by king Joffrey (management) but you might get a good CV to work for other better companies in the future because lightinthebox is a big company. There's a ping pong table which is nice.

    Cons

    Bad Management: In the international department you will be managed by people with no experience or incompetent people. Most Chinese managers in the international management are people who took a major in a language and nothing else (italian, spanish, french, dutch, etc..) and were previously doing costumer service. They are bad managers and they do not share vital knowledge. Evaluation is subjective and NOT based on your skills and they don't care what you are capable of. Some foreigners are promoted because they are in the good grace of the gods, not skills. CEO and directors are just nasty. The CEO will not look or even greet workers. Poorly distribution of tasks: Translators do managing tasks and managers do translators tasks. The international department is just bad now and you won't learn as much as you could. Visa: you have to deal with by yourself and pay an agent..

    Advice to Management

    Hire decent and skillful people. Evaluate team/group leaders based on their performance and what they are bringing to the company. Let employers evaluate bosses. Be more respectful for employees. We know Lightinthebox has a lot of investors but keeps losing money: you need better managers. Try not to get bankrupt in the next 5 years.


  3. Helpful (1)

    Still a very Chinese company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Beijing, Beijing (China)
    Former Employee - Marketing Manager in Beijing, Beijing (China)
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice atmosphere among the foreign employees.

    Cons

    Erratic decision making about a lot of aspects management wise, poor use of the abitilities of the people hired.

    Advice to Management

    Stop being persuaded you know everything. You don't. Basically you don't have a clue about many things. If you hire people for a given position, just listen to what they say when they complete the missions you give them.


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  5. depend on the team that work in

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Doesn't Recommend
    Neutral Outlook

    I worked at LightInTheBox full-time (More than 3 years)

    Pros

    a very promising industry and very challenging everyday. have some training and very international with many nationalities

    Cons

    company culture is not so respectful. very beaurocracy, cannot talk things with people that higher level than you. very slow promotion process

    Advice to Management

    respect more


  6. Helpful (2)

    Meet great colleagues, limited ability to learn or advance.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Doesn't Recommend
    Positive Outlook

    I worked at LightInTheBox full-time (More than a year)

    Pros

    The foreign workforce at LightInTheBox is easy going and fun to work with. Vast array of product lines Ability to grow Chinese language skills if you are wanting to learn Chinese. Ping-pong table in the courtyard can make for some excellent lunchtime stress release.

    Cons

    All foreign employees are required to process(or hire an agent) and pay for their own work permit and residence permit(work visa). The process is relatively convoluted and prices vary from 3000-9000rmb for a year. Inexperienced micro-managers that are promoted for their ability to brown-nose vs. their actual skill. Said managers and department directors are often disengaged from their work, until something happens and all of a sudden they are minutely involved for a brief spurt making everyone's work miserable. The CEO often yells at people in his office, audibly with the door closed, and sometimes takes it out to the general office space, his language is rough and rude, but always in Chinese, so if you don't speak Chinese it will offend you less. (this is how I learned Chinese insults) If you want expand the reach of your position be prepared to sit-down and shut up, and then possibly have your ideas stolen. If you make suggestions at improving things in a holistic cross-department way, you will be told to mind your own business. Most Chinese employees are hired cheaply directly from University and any with talent don't last long. Even though they recognize talent they are not willing to pay for it. Beijing office location is remote, not easy to access, and there are few restaurants around. The office lunch room is too small for the entire office, and there are few restaurants nearby, the lunch-room is cacophonous for an hour making it difficult for those sitting near it to get any work done. There is little employee development with the exception of Excel classes that all new employees are required to attend and then take a test for, this process is essential for passing the probation period.

    Advice to Management

    Value talent and reward it. Become a proactive corporate culture not a reactive corporate culture.


  7. Helpful (1)

    If you don't cheat you on the salary, then it would be okay to stay for a while.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Doesn't Recommend

    Pros

    - The foreigners at the company are usually fun - You bond with the expats, because you're all in the same situation - You can choose whether to start at 9 or 10am - Once you're familiar with the routine, the pressure to work hard is off - There is a Starbucks on ground floor of the building - There is a very cheap canteen in the basement

    Cons

    - It's a lot of politics; you get promoted because of who you know, not because of your capabilities - Because of the previous reason, you'll get managed by young, inexperienced people who don't really know how to manage. - The company doesn't pay for your visa, but will demand you to get an L-visa and that you also pay the full 6000rmb for it - The bureaucracy within the company is strict. They use a card swiping system. If you swipe it at 9:01.01 (9am, 1 min & 1 sec), you're considered late, even if you stay half an hour till an hour later in the evening (you have no choice really, see next point). If this happens 4 times in a month, they will deduct 1/4 of your day salary for each time you were late (including those 4 times). - Even if you work from 9 to 6, you can't leave on time because you have to 'save' your director's face - There's no habit to praise or to compliment you on your work, neither will management take initiative to discuss your performance and award you for good results. - The CEO and directors yell at their employees, and they have repeatedly make their employees cry in front of their co-workers - The majority of products they sell are of very low quality - Because of all this, the turn-over rate at LITB is extremely high. Some people who negotiated a decent salary stayed for over a year, but most people try to finish their one year (for their resume) and then get out very soon after.

    Advice to Management

    Focus more on quality of your products, service and how to treat your employees. Start showing some respect for your employees, and they might do the same.



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