Lincare Holdings Reviews

Pros

Low layoff rates allow job stability

Cons

stagnant, there is little room for growth

Advice to Senior Management

Open up lines of communication

Pros

experience!!!!!
building rapport with drs and staff
great to break into the medical sales world

Cons

lazy lying managers and csr
poor patient care
really bad compensation

Advice to Senior Management

learn to treat reps with respect because without sales reps you wouldnt be able to profit
make customer service your number 1 priority not money

Pros

I can't think of any

Cons

Lied about comission in interview story keep changing... no training...more $ going out to feed doctors and pay for gas than is coming in!

Pros

Reasonably good salary, decent benefits, and our Center staff is great.

Cons

Where to begin? They give you completely unreasonable sales goals with no consideration given for regional competition. You never hear any positive feedback or get a pat on the back, but you constantly hear how you're not measuring up to their expectations. There is a constant barrage of emails from area management reminding you that you're not meeting your goals. Sales focus is constantly changing... one week it's unit dose, then enteral, then ventilators, then CPAP, etc. Reimbursements are slow. Sales reps and center managers are expected to pay for lunches and marketing out of pocket, and then we wait forever to get the reimbursement. I'm constantly stressed out about something, whether it's sales numbers or changing priorities, etc. Area management micromanages to the point that I can't even order a CPAP mask without area manager's approval, but when anything goes wrong, I'm responsible. I have all the responsibility but no real authority.

Advice to Senior Management

Company credit cards for sales reps and center managers so that staff doesn't have to pay company expenses out of pocket. Realistic sales goals with stable priorities. Give your center managers authority to make decisions about their center. A reality check on sales goals. I could go on and on...

Pros

Great opportunity to learn how to buld relationships with Physician offices - as a stepping stone, if your interested in Pharma sales.

Cons

The target is constantly moving - no matter how hard you work, how many hours are put in, your best efforts are never good enough. No ability to accurately quantify your sales efforts.

Advice to Senior Management

Please enroll in people skills enhancement courses. Develop a means of consistancy across centers, nationwide. Learn how to create obtainable yet challenging goals - based on center history and tangible research.

Pros

The staff there really do care about the patients and attempt to provide excellent service

Cons

Not enough staff per center, no appreciation from upper management - regardless of how hard you work or how well you do; the more you do...the more they want; management not personable and do not take the time to know their employees; NO Christmas bonuses (not even a turkey); patient care "preached," but bottom line and $$$ is company's true concern; no empthay from upper mgmt regarding personal time, death in families, etc. Expectations are way too high for the amount of staff in centers; you will NEVER hear "thank you - job well done" from upper mgmt. If you are not in "the click" of upper mgmt, you do not matter. Fairness is NOT across the board. Who you KNOW and who LIKES you...matters and you are not judged on your performance as an employee. Their pay scale across the board is NOT competitive. You pay for your mileage and expenses up front...you are reimburses in their sweet time. Not competitive in gas mileage reimbursement, bonus structure. VERY HIGH staff turn over rate in this company.

Advice to Senior Management

Your employees are people...not just numbers. There some be appreciation, bonuses at Christmas, a"thank you" every once in a while. Upper mgmt has no idea what it is like to be "in the trenches" and employees do not feel valued or appreciated. I cannot imagine how much money is spent on "training (a joke) your employees with the VERY HIGH turn over rate this company has. Until you learn to appreciate your employees, you will not be a place valued by your employees. You get from your staff what you give back...you give POORLY. Your employees are not respected, thanked, cared for, or appreciated. This company could be so much more than it is....wake up management and take a serious look around. BUT I am sure these words fall on deaf ears. You'd have to actually care in order to look into the problems with this company. It is obvious to your employees that you don't.

Pros

Solid company with a long history in the respiratory service industry. You can make real money if you put in a couple of solid years.

Cons

You have to fight for commissions, expenses, and credit for your setups. You have to work too hard for too little money.

Advice to Senior Management

Get with it....faxing is over...work with the healthcare providers in implementing an electronic ordering system. That is just the beginning...

Pros

High quality products and services.

Cons

Not a good people organization

Advice to Senior Management

Listen to what your sales reps are saying

Pros

Great opportunities to advance and succeed!

Cons

Not many...Sometimes we may run too lean.

Advice to Senior Management

Great vision! I appreciate your forward looking!

Pros

It's a job. Take it if you must. Expect decent commissions in territories that are well established and have not experienced Lincare disfunctionality for a long time. Doctors do not forget poor service.

Cons

Be careful. Lincare in my area had/has an incredibly high turnover rate: at least 12 sales reps in the last couple of years. Multiple center managers in the same period.
If you are called for an interview ask the following questions. Why did the previous sales rep leave? How many sales reps have there been in, say, the last five years. (They will ask you what you expect to be doing in five years.) How much realistically am I expected to come up with out of pocket per month before I get reimbursed? What are the goals I am expected to achieve per month and how realistic are these goals? (Follow this up with the question: how many times this year has the center achieved these goals?) You get the picture. It's all about the numbers. Lincare does not care about you dedication, effort, education etc, if you do not produce they will fire you. Be careful.

Advice to Senior Management

Treat center employees as human beings, not statistics. Acknowledge differences in demographics and area coverage. Improve the computer system that is available, the current one is 1980's vintage at best.