Lionbridge Reviews

Pros

The responsibilities entrusted to a fresher are really challenging.

Cons

Salary compared to the salaries offered by other similar institutions are less. Scope of growth is less and the pace of growth is unpredictable.

Advice to Senior Management

If the compensation offered to the employees and if the scope of growth is widened the attrition rate will dip considerably.

Pros

They pay well
QA mentor is very helpful/nice
Recruiter is nice
Good place to get court experience as an interpreter

Cons

Coordinator is not very responsive
Little to none communication, but then again I'm just a contractor
Pay period is 45 days

Pros

I work at a customer site across the street from the Lionbridge office which is very good.
Direct Management and remote operation management care for the employees and create a good place to work.
When our project canceled management promised to keep employees and kept their word.

Cons

Generally low pay
No raise in compensation for 2 years

Advice to Senior Management

Look for ways to increase pay of your employees

Pros

Flexible Hours and reasonable pay

Cons

Temporary job. The company seems to expect a lot from you in order to advance.

Advice to Senior Management

The quality team should provide more clear directions in webinars. Many of the rating tasks were very confusing, specifically Side by Side tasks.

Pros

Compensation appears to be good
Flexible time and location
Interesting work at times

Cons

pay rate deceiving
expectations were confusing
preparation and education uncompensated
veiled threats common as far as cutting claimed hours and performance

Advice to Senior Management

Before I was included in the program I had to undergo extensive reading and study on my time. Once I was added to the program more training was required, again on my time. As I started tasks, New task types would appear which required more study before I could complete them. Then I was constantly "requested to review" my time sheet for exceeding performance standards. At one time I was put on hold for low performance, while getting a bonus for competing a special program. On my final check, I had dutifully recorded my time which was rejected; I reduced my hours by 1/2 just to close my account!

So == a great place to work if you like confused performance standards and expectations, threats concerning payment claims, and constant required study on your own time!

Pros

> Option to telecommute
> A few colleagues were nice
> Average compensation

That's about it.

Cons

> Bullying & badgering by senior IT management
> Forced PTO (use or lose it!)
> No raises for hard working staff
> Treated as a rented mule, not as a person
> Toxic work environment
> HR turns a blind eye to all this

In some scenarios I look back and find it amazing the way Sr. management bullied its staff - also the clicks within the group\backstabbing made things very unpleasant. I just feel sorry for the nice people who I left behind who have no other choice than to continue working here. Moved on, took a while to shake this place from my memories, now working with normal folks - refreshing.

Advice to Senior Management

Sr. management, try treating your workers with some respect & dignity. It also wouldn't hurt for some raises and saying "good job" once in a while.

Pros

Job allows for flexible work hours.

Cons

Company doesn't pay you for many hours you work. You have to do a lot of training that is either required or just necessary to do the job and you aren't paid for any of that time. Additionally, the speed they expect you to work is not realistic especially if you do any research to try and improve the quality of your work. This forces you to either report less time than you are actually working &/or produce lower quality work.

Certain jobs require you to "resolve" differences in how you and other raters rated tasks and this time is also not paid for. When you add in all the time needed for training and researching (both initially and on-going), your rate of pay is much lower than advertised. Your rate of pay is likely much closer to minimum wage and there are no benefits whatsoever.

Overall, the job pays poorly and has unrealistic production expectations. If it wasn't for people needing part time work, I don't know how they could keep employeees.

Advice to Senior Management

It is unfortunate that you don't value your employees more than you do.

Workers must do many hours of training and research such as reading the guides, taking webinars, lessons, and quizzes, and in doing research on the wide variety of tasks. Most businesses pay employees to do this type of training and it seems reasonable that you should do so also. Not only are we expected to donate these many hours in order to do the job better, but we are also given unrealistic productions goals. In order to achieve the speed of rating that is expected, we must either not report the actual time tasks take to rate &/or not do the necessary research to produce high rating accuracy.

Please consider changing what you pay to accurately reflect the time the job takes so you can retain workers who are trying to do a quality job for you.

Pros

+ Very good senior management team
+ Nice colleagues and international team
+ Very global company, great opportunity to learn other cultures and travel
+ Focused & Ambitious company
+ Pay is inline with industry standards
+ Good opportunities to diversify to other roles and global locations
+ Good company to work for in general

Cons

+ work life balance could get challenging at times
+ can get a bit US Centric at times

Advice to Senior Management

+ Focus more on global locations as much as US

Pros

I really liked that I was able to go about my work in the way I thought best (no micromanagement), but was able to turn to my teammates or manager when I needed advice or help. My manager was also very understanding about time off, and encouraged a good work-life balance.

Cons

There was very little open communication about how the business was doing, and what the strategy going forward was. While I was there, many people were laid off, and while that wouldn't necessarily be publicized ahead of time, there didn't always seem to be a justification for these layoffs - particularly when other people - who were already worked to the max - had to pick up the slack.

Pros

Nice strong organization to work with.

Cons

limited scope of projects, but whatever they have is strong

Advice to Senior Management

need more flexibility