Liquid Web Inc.
3.0 of 5 27 reviews
liquidweb.com Lansing, MI 150 to 499 Employees

Liquid Web Inc. Reviews

Updated Jun 18, 2014
All Employees Current Employees Only

3.0 27 reviews

                             

35% Approve of the CEO

Liquid Web Inc. CEO/Founder Matthew Hill

Matthew Hill

(17 ratings)

50% of employees recommend this company to a friend
27 Employee Reviews
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    Excellent for entry-level

    Linux Systems Administrator (Former Employee)
    Lansing, MI

    ProsLow barrier to entry - no real experience needed, just a good understanding of LAMP
    Excellent 5-week training program for new-hires.
    The culture is great, a place you can befriend a lot of your co-workers.
    The perks are cool, but no where near enough to make up for low pay for good workers.
    Work-life balance is great; if you can let go of the stress when you clock out for the day.

    ConsExtremely low pay. Pay does not scale with experience or effort. Almost everyone gets the same raise, and people who work hard go unnoticed a lot of times.
    Being selected for a team outside of Support is considered a lateral move without raise.
    The metrics used for determining 'hardwork' seem purely based on ticket count.
    As supervisors only have this metric - quantity over quality has become highly prevalent.
    The best employees are not pro-actively retained and generally leave. (Have to get a job offer to get a living wage, etc.)

    Advice to Senior ManagementManagement has heard these same cons over and over, failing to acknowledge that they are a real issue.
    Until customers start leaving because of quality-drop in support, nothing will likely change.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Quite pleased with my time here

    Software Tester (Current Employee)
    Lansing, MI

    ProsBenefits and the overall work environment.

    * Paid health and dental insurance
    * 401k (3% Match)
    * Various events throughout the year
    * The freedom to try new things

    I haven't had much issue advancing in the company. Those complaining about that probably aren't performing to a level that would warrant advancement. I'm also not "friends" with the executives, either.

    They also have occasional "State of the company" type meetings.

    ConsThe pay may not be the best compared to other companies, but this is countered by the considerable benefits of working here as described above.

    Advice to Senior ManagementI might recommend having some sort of open door policy or way for employees to run ideas up the chain. Also, seriously consider them, and if not viable, take the time to explain why it's not.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Work anywhere but here.

    Sales Account Executive (Current Employee)
    Lansing, MI

    ProsHealth insurance. That's literally it. If I have to go on, I guess I could say there are SOME nice people there.

    ConsExecutive leadership doesn't actually lead the existing issues that are directly inhibiting the company from growing properly. Wages are absolutely abysmal. It seems that management promotes a relaxed company culture in order to allow the workers to accept that they're earning a fraction of what they should be. The departments are encouraged to be as hands-off and lazy as possible while being incredibly aggressive when challenged. They're making more money hands down but the workers never see a penny of it. We have no idea where it all goes. The company prides itself on having "heroic" support but the support department dies in a fire every day and sales is told to lie to customers regularly. The overall management attitude is hostile and uncaring.

    Advice to Senior ManagementListen to the people you have under your belt already. There are some very good ideas floating around from people who feel like they mean dirt to you. Raise your wages up to respectable rates and you won't have to build whole new offices in Ann Arbor to try to hire dirt cheap developers (this is terrible business analysis by the way, Ann Arbor will be nothing but expensive for you). Hire college kids and pay them what they deserve. Open up your doors to new management. Boot out Matt Hill if you have to considering he doesn't even work at the company anymore and does nothing but interfere with progress. No, you don't have a recruiting problem; you have a recruiting problem for people who will work for your crap pay. Remove all management that interferes with progress as the company culture is rooted solely within them. TALK to your employees; every single one of them should know who you are and you should know who THEY are. Be more industry aware, there are companies that are running circles around you that could be copied. Quit jumping to the newest technology when your existing tech isn't complete. Build your infrastructure properly!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great Place for Lazy People

    Systems Administrator (Current Employee)
    Lansing, MI

    ProsThis is a great place to work for lazy people. You don't need any education or certifications, because all you need to do is learn a little about Linux and befriend someone who works there. You don't have to know anything about Windows, because Liquid Web believes Microsoft doesn't exist.

    To get ahead you don't have to work hard or have good ideas just work diligently to befriend mid-top level management. Tell them what they want to hear and not the truth.

    ConsIf you don't already know the top level execs or went to High School with them, you aren't going to get ahead.

    If you offer any ideas that threaten anyone with power, you'll be be scrutinized and removed. They require you to sign an NDA that prohibits anything damaging about the Company, and when you get fired unemployment is always denied. They lie to their customers and should not be trusted.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Work here to learn a lot really fast, but don't stay too long. It's a job and not a career.

    Systems Administrator (Former Employee)
    Lansing, MI

    Pros1. Coworkers and Environment
    2. Experience. You will learn a lot, but some of what you learn is not applicable to mainstream.

    Cons1. Pay. Everyone complains about the pay (even the managers). When you ask for a raise, they act like they are paying you 6 figures.
    2. High School environment. There's definitively a cool crowd here. If your not friends with someone before going in, good luck!

    Advice to Senior Management1. Quit hooking up your friends and actually consider your other employees that are not your friends.
    2. Give outsiders the opportunity to get hazed so that they can be part of your fraternity.
    3. Don't require employees to beg/complain for a raise. Notice good performance and reward them for it.

    No, I would not recommend this company to a friend

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    Great place and great people

    Anonymous Employee (Former Employee)

    ProsOne of the best local companies in the greater Lansing area.

    ConsCommunication between departments was lacking and promotion based on technical skill with less regard to leadership skill was a set back

    Advice to Senior ManagementIt is the people that make the difference.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Better than unemployment, but not remotely competitive IT salary-wise

    Anonymous Employee (Current Employee)

    ProsPerks out the ass - full insurance premiums paid, 401k with a match (yearly), free food every other week, weekly paydays, lax dress code, opportunities to learn cool stuff from other cow-orkers.

    ConsThe salary is horrendous. My first IT job at a competitive company started me at 40k/yr., and that was in 2000. I don't make that now, even after all the experience.

    Senior execs are clueless about the front lines, and the front line management is a joke. Incompetance abounds and is rewarded. The few remaining decent admins are fleeing because they know this is a sinking ship.

    Advice to Senior ManagementIf you're going to hire people with no skills, you better teach them something of substance before throwing them to the wolves.

    If you want success, pay your competent admins a salary commensurate with the national salary average, or the hemorrhage with continue and get worse.

    Stop the charade of every admin being as good as any other - tiered support is the only thing that might have a chance.

    No, I would not recommend this company to a friend

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    It hardly paid the bills and there isn't much room for growth at LiquidWeb.

    Systems Administrator (Former Employee)
    Lansing, MI

    ProsThe company offers it's employee's free beverages and free food friday's where the company buys everyone lunch. They also have a very relaxed attendance policy. The company prides themselves on their "culture".

    ConsThe biggest and most diappointing trait of the company is that they are playing on the bad economy in Michigan. The company knows that people are having a hard time finding work and hiring just about anyone and paying them a fraction of what the position demands. When the economy in Michigan bounces back, LiquidWeb will be in trouble as the employees will leave for better jobs and better pay.

    Advice to Senior ManagementPay your employees what they are worth, $13 an hour is not a realistic figure for a full time Systems Administrator position. Quit with the extravagent parties and expendatures and put those funds into your staff, without your staff your company is nothing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Previous reviews have been quite accurate.

    Anonymous Employee (Former Employee)
    Lansing, MI

    ProsGreat training with minimal experience needed.
    Great company parties.

    ConsPay is not comparable to other similar employers. Lack of skilled technicians due to this, creating more work for people with skills.

    They claim not to have Tiered tech support, however many techs lack real skills, so if you're talented you will just be called a Senior Tech. without any added benefit or raise.

    Almost everyone gets the same medium raise which causes a lot of frustration for more talented technicians.

    No real room to move up, only side-ways.

    Advice to Senior ManagementEither do more to compensate those you call Senior Techs or split the support tiers.

    Yes, I would recommend this company to a friend

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    A good starter.

    Anonymous Employee (Current Employee)
    Lansing, MI

    ProsYou get introduced to genuinely good people as your coworkers, encounter a lot of help as a newby, with solid training, free drinks, free lunch every-other-friday, a lax dress code, and free webhosting server.

    ConsQuantity is encouraged over quality (but woe on you if you cause a customer complaint) with no encouragement for advancement, no tuition reimbursement, and limited certifications. If you're good at support, then you are consistently guilted out of leaving. Constant under-staffing (exaggerated and not) plagues every department in the company.

    Advice to Senior ManagementAccept that life-lessons are not enough training for managing people and a company; then actually find someone to teach you how to manage.

    Yes, I would recommend this company to a friend

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