Liquid Web Inc.

  www.liquidweb.com
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Liquid Web Inc. Reviews

Updated August 13, 2014
Updated August 13, 2014
28 Reviews

2.7
28 Reviews
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Liquid Web Inc. CEO/Founder Matthew Hill
Matthew Hill
17 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Excellent for entry-level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Linux Systems Administrator  in  Lansing, MI
    Former Employee - Linux Systems Administrator in Lansing, MI

    Pros

    Low barrier to entry - no real experience needed, just a good understanding of LAMP
    Excellent 5-week training program for new-hires.
    The culture is great, a place you can befriend a lot of your co-workers.
    The perks are cool, but no where near enough to make up for low pay for good workers.
    Work-life balance is great; if you can let go of the stress when you clock out for the day.

    Cons

    Extremely low pay. Pay does not scale with experience or effort. Almost everyone gets the same raise, and people who work hard go unnoticed a lot of times.
    Being selected for a team outside of Support is considered a lateral move without raise.
    The metrics used for determining 'hardwork' seem purely based on ticket count.
    As supervisors only have this metric - quantity over quality has become highly prevalent.
    The best employees are not pro-actively retained and generally leave. (Have to get a job offer to get a living wage, etc.)

    Advice to ManagementAdvice

    Management has heard these same cons over and over, failing to acknowledge that they are a real issue.
    Until customers start leaving because of quality-drop in support, nothing will likely change.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Casual, relaxed environment
    Good PTO and benefits
    Healthcare included

    Cons

    Pay is low
    Difficult to work your way up the wage ladder
    "Promotions" or moves to other departments come with meager pay raises
    Stressful work with little to no recognition

    Advice to ManagementAdvice

    Pay employees more.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Quite pleased with my time here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Tester  in  Lansing, MI
    Current Employee - Software Tester in Lansing, MI

    Pros

    Benefits and the overall work environment.

    * Paid health and dental insurance
    * 401k (3% Match)
    * Various events throughout the year
    * The freedom to try new things

    I haven't had much issue advancing in the company. Those complaining about that probably aren't performing to a level that would warrant advancement. I'm also not "friends" with the executives, either.

    They also have occasional "State of the company" type meetings.

    Cons

    The pay may not be the best compared to other companies, but this is countered by the considerable benefits of working here as described above.

    Advice to ManagementAdvice

    I might recommend having some sort of open door policy or way for employees to run ideas up the chain. Also, seriously consider them, and if not viable, take the time to explain why it's not.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Work anywhere but here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Account Executive  in  Lansing, MI
    Current Employee - Sales Account Executive in Lansing, MI

    Pros

    Health insurance. That's literally it. If I have to go on, I guess I could say there are SOME nice people there.

    Cons

    Executive leadership doesn't actually lead the existing issues that are directly inhibiting the company from growing properly. Wages are absolutely abysmal. It seems that management promotes a relaxed company culture in order to allow the workers to accept that they're earning a fraction of what they should be. The departments are encouraged to be as hands-off and lazy as possible while being incredibly aggressive when challenged. They're making more money hands down but the workers never see a penny of it. We have no idea where it all goes. The company prides itself on having "heroic" support but the support department dies in a fire every day and sales is told to lie to customers regularly. The overall management attitude is hostile and uncaring.

    Advice to ManagementAdvice

    Listen to the people you have under your belt already. There are some very good ideas floating around from people who feel like they mean dirt to you. Raise your wages up to respectable rates and you won't have to build whole new offices in Ann Arbor to try to hire dirt cheap developers (this is terrible business analysis by the way, Ann Arbor will be nothing but expensive for you). Hire college kids and pay them what they deserve. Open up your doors to new management. Boot out Matt Hill if you have to considering he doesn't even work at the company anymore and does nothing but interfere with progress. No, you don't have a recruiting problem; you have a recruiting problem for people who will work for your crap pay. Remove all management that interferes with progress as the company culture is rooted solely within them. TALK to your employees; every single one of them should know who you are and you should know who THEY are. Be more industry aware, there are companies that are running circles around you that could be copied. Quit jumping to the newest technology when your existing tech isn't complete. Build your infrastructure properly!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Work here to learn a lot really fast, but don't stay too long. It's a job and not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator  in  Lansing, MI
    Former Employee - Systems Administrator in Lansing, MI

    Pros

    1. Coworkers and Environment
    2. Experience. You will learn a lot, but some of what you learn is not applicable to mainstream.

    Cons

    1. Pay. Everyone complains about the pay (even the managers). When you ask for a raise, they act like they are paying you 6 figures.
    2. High School environment. There's definitively a cool crowd here. If your not friends with someone before going in, good luck!

    Advice to ManagementAdvice

    1. Quit hooking up your friends and actually consider your other employees that are not your friends.
    2. Give outsiders the opportunity to get hazed so that they can be part of your fraternity.
    3. Don't require employees to beg/complain for a raise. Notice good performance and reward them for it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Place for Lazy People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator  in  Lansing, MI
    Current Employee - Systems Administrator in Lansing, MI

    Pros

    This is a great place to work for lazy people. You don't need any education or certifications, because all you need to do is learn a little about Linux and befriend someone who works there. You don't have to know anything about Windows, because Liquid Web believes Microsoft doesn't exist.

    To get ahead you don't have to work hard or have good ideas just work diligently to befriend mid-top level management. Tell them what they want to hear and not the truth.

    Cons

    If you don't already know the top level execs or went to High School with them, you aren't going to get ahead.

    If you offer any ideas that threaten anyone with power, you'll be be scrutinized and removed. They require you to sign an NDA that prohibits anything damaging about the Company, and when you get fired unemployment is always denied. They lie to their customers and should not be trusted.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great place and great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    One of the best local companies in the greater Lansing area.

    Cons

    Communication between departments was lacking and promotion based on technical skill with less regard to leadership skill was a set back

    Advice to ManagementAdvice

    It is the people that make the difference.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Better than unemployment, but not remotely competitive IT salary-wise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Perks out the ass - full insurance premiums paid, 401k with a match (yearly), free food every other week, weekly paydays, lax dress code, opportunities to learn cool stuff from other cow-orkers.

    Cons

    The salary is horrendous. My first IT job at a competitive company started me at 40k/yr., and that was in 2000. I don't make that now, even after all the experience.

    Senior execs are clueless about the front lines, and the front line management is a joke. Incompetance abounds and is rewarded. The few remaining decent admins are fleeing because they know this is a sinking ship.

    Advice to ManagementAdvice

    If you're going to hire people with no skills, you better teach them something of substance before throwing them to the wolves.

    If you want success, pay your competent admins a salary commensurate with the national salary average, or the hemorrhage with continue and get worse.

    Stop the charade of every admin being as good as any other - tiered support is the only thing that might have a chance.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    It hardly paid the bills and there isn't much room for growth at LiquidWeb.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator  in  Lansing, MI
    Former Employee - Systems Administrator in Lansing, MI

    Pros

    The company offers it's employee's free beverages and free food friday's where the company buys everyone lunch. They also have a very relaxed attendance policy. The company prides themselves on their "culture".

    Cons

    The biggest and most diappointing trait of the company is that they are playing on the bad economy in Michigan. The company knows that people are having a hard time finding work and hiring just about anyone and paying them a fraction of what the position demands. When the economy in Michigan bounces back, LiquidWeb will be in trouble as the employees will leave for better jobs and better pay.

    Advice to ManagementAdvice

    Pay your employees what they are worth, $13 an hour is not a realistic figure for a full time Systems Administrator position. Quit with the extravagent parties and expendatures and put those funds into your staff, without your staff your company is nothing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Previous reviews have been quite accurate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lansing, MI
    Former Employee - Anonymous Employee in Lansing, MI

    Pros

    Great training with minimal experience needed.
    Great company parties.

    Cons

    Pay is not comparable to other similar employers. Lack of skilled technicians due to this, creating more work for people with skills.

    They claim not to have Tiered tech support, however many techs lack real skills, so if you're talented you will just be called a Senior Tech. without any added benefit or raise.

    Almost everyone gets the same medium raise which causes a lot of frustration for more talented technicians.

    No real room to move up, only side-ways.

    Advice to ManagementAdvice

    Either do more to compensate those you call Senior Techs or split the support tiers.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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