LiveOps

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LiveOps Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

3.1 179 reviews

100% Approve of the CEO

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Vasili Triant

(24 ratings)

55% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire(in 46 reviews)

  • Nice office, nice employees, bagels provided for breakfast, pizza Fridays, flexible schedule(in 11 reviews)


Cons
  • LiveOps controls your call volume and call lines(in 12 reviews)

  • You are paid by your talk time 0(in 8 reviews)

179 Employee Reviews
in
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Like working at a fraternity that I wasn't a member of and not invited to be.

    Account Manager (Former Employee)

    ProsCool idea, great promise, fun job.

    ConsBackbiting culture, people who worked at NetScape, went to Columbia or UC Berkeley welcome, others don't last

    Advice to Senior ManagementLead the company, communicate vision and concrete plans on how to attain them. Promote more open culture. Break up the fraternities (Cal, Columbia, NetScape), make room for divesity.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    A big waste of time, work an 8 hour shift and maybe if you are luck make $5, for the day, that is less than $1 an hour.

    Anonymous Employee (Former Employee)

    ProsSet your work schedule, You can pick to work in the day of at night whatever is best for you but that does not mean you will get calls

    ConsWork schedule-Pick days and pray you get one call against the thousands competing for calls and time slots.
    Pay- only 25 cents PER TALK MINUTE (did you get that? You are ONLY PAID FOR TALK TIME)
    You will be thrown in with almost no help from on duty supervisors
    This is really a thinly vailed telemarketing company
    Long, long upsell scripts

    Advice to Senior ManagementTake care of the agents that stay with you. Don't hire so many people for such little calls. Having people working a long shift to make pennis is slave labor. You say I can grow my buisness with LiveOps. on what you pay I would go out of buisness.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Don't waste your time

    Contractor (Current Employee) Lynchburg, VA

    ProsYou don't go to work, when you wake up your at work. You don't need to budget for fuel or clothing, you can work in your PJs.

    ConsWorking from home is great, if it pays, Live ops doesn't pay. You will likely do it for years before you can get to a level that makes it worthwhile. Most likely, you will sit and stare at the monitor, and get nothing for it. When you are available for work eight hours but only get paid for three or four hours...well you do the math. Then of course, getting eight hours a day is next to impossible.

    It appears that all it is, is a system where a company can have vast resources of available people, but the company has virtually no risk, and almost no expense, for the resource. Employment as a contractor has all the negative aspects of any other job and none of the benefits.

    Advice to Senior ManagementYou have a good thing going, but law suits and states refusing you to operate in that state will continue if you can't do something about making the pay equitable.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    infomercial soft offer sales

    Sales Representative (Current Employee)

    ProsWork from home. Independent contractor. Very flexible hours, 24/7. Very low start up expense.

    ConsOnly paid for actual talk time which has decreased over the past several months due to the loss of several major client/customers. Recently the per minute talk time pay rate was reduced by 60% for an elite group of sales reps.

    Advice to Senior ManagementCommunicate.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Communication.. they lack Big Time

    Anonymous Employee (Current Employee) Orlando, FL

    ProsYou get to choose your hours/days... kinda.. more about this in "cons"

    ConsThey are vultures when it comes to picking blocks to work. More agents than blocks. Hard to get more then just a few per day.

    They penalize you for computer problems, eventho, there are hundreds of other agents experiencing the exact same problems. They take "lines" away from you, with no notice, and unless you ask, not explanation. When you do ask, you are "punished" further, with more lines being removed and less calls routed your way.

    You sit, waiting to take calls ( you are only paid for "talk time") and wait, and wait... few if any come your way. When you send them a pb (email) they don't answer, or use one of their generic response, which will have nothing to do with your question.

    As several previous folks posted liveops needs to: 1) learn how to treat people 2) communicate 2a) do it honestly, 3) use common sense, 4) be professional, just to name a few.

    They keep hiring, after all, it cost them nothing... you pay for everything. So many on the phones, takes calls away from the seasoned agent being able to take calls.. which is what generates the money.

    Advice to Senior ManagementStop being afraid... give a direct answer to a direct question. Stop with the canned answers already.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    This Company Sucks!

    Agent (Independent Contractor) (Current Employee) Santa Clara, CA

    ProsYou can work whenever you want
    Answer infommercial calls from home.

    ConsCaveat Emptor!
    1. It cost 50.00 to pay them for a background check
    2. You can work whenever you want however, It's very hard to click on the days and times that you want to work because on Thurs the schedule is released and thousands of suckers across the country are all waiting for it, so while you click on certains times to work on for ex: Monday by the time you finish clicking all the time slots for Monday al the slots for Tues, Weds Thurs and Fri are gone! There are always Sat and Sunday slots available
    3. You only get paid for the time you TALK! So if you aren't being transmitted any calls and you sit there for 2 hours you only get paid for the calls you answered. It pays .25 per minute for most calls.
    4. They are Unforgiving you will use a script that has a slew of extra add ons to offer the customer you are graded on this attached to your empoyee number in percents. The less add ons you sell the more you suck! Then you get less calls routed to your line! Right now I have been logged in for 2 hours 20 minutes and I am at a 94% out of 100% rank and I have 27 minutes of talk time which equals about 5.00 if i get lucky!
    5. They are also unforgiving if you have a computer glitch! Say you logon and suddenly your internet goes out perhaps it's your cable companies fault and not yours well then Liveops will not forgive you if you signed up to work and can't log on. Stuff happens! Well, they will knock down your percent everyone starts with 100% say you go down to 95% wel, guess what? You will get one call per hour and two if you are lucky! The only way to get it to go back up to 100% is to work fifty, 30 minute time slots and if you only work part-time it could take you 3-6 months to get your percent back to 100%
    So you can be signed on for 4 hours and earn 3.00 an hour and this is common!
    6. Taxes- liveops doesnt take them out of your pay therfore, it is up to you to file a 1099 in order to pay if you earn 600.00 or more per year
    7. All those people bragging about how much they earn are working non-stop. Trust me they are working maybe 10-12 hours per day.

    Liveops the TRUTH- it's a form of slavery they are getting away with Murder, low wages and unfair practices, it's only a matter of time before they will get a huge class action lawsuit

    Advice to Senior ManagementTry to be more consiferate of the people answering the phones at home. Being unforgiving because we have a computer glitch is Cruel! How would you like it if everytime you had computer trouble at work you didnt get paid for it?

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    Stay Away

    Anonymous Employee (Current Employee)

    ProsI can set my own schedule. The flexibility is nice but as you will see below, they have greatly increased the cost of having that flexibility.

    ConsThey have recently cut pay in several departments and it appears it will be spreading to others. They recently announced they are under review by the Department of Labor. They recently started blaming front line workers in general for failures in critical tests. They have recently had a mass influx of new front line workers. Training materials for front line workers leave them woefully unprepared, and due to the DOL investigation, management has decided no support for new hires is the best option.

    Advice to Senior ManagementLarge institutional investors pay people to look deeper than a P&L statement. Your IPO will not be as grand as you think. Being cash heavy, under invested in technology and hostile toward your front line workers leaves you susceptible to being sold off in parts directly following an IPO. If your goal is the biggest P&L statement prior to IPO and then running with the money, you are on track. If your goal is sustainability and growth, then your tearing down the exact things that build those up seems misguided. Focused hiring of qualified individuals, retention of those who outperform their peers, calculated investment in new technologies and a marketing strategy that emphasizes quality over price point are the keys you have lost somewhere.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Liveops has great growth potential.

    Anonymous Employee (Current Employee)

    ProsUpon joining the company, it is great. You become loyal to the company and prove your worth with hopes of opportunities they promise.

    ConsYes, you notice the revolving door, and you know something is wrong. Unfortunately, the company does keep a lot of secrets. Morale is horrible. In a atmosphere where you assume everyone is working together, it appears people are working against each other. People are only numbers and they value no one.

    Advice to Senior ManagementWhat happened to the genuine Liveops that was? People are afraid they may breathe the wrong way. It appears the glassdoor has shattered here.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    LiveOps, a poor career choice.

    Anonymous Employee (Former Employee)

    Pros- Only *some* positions are flexible WFH/Remote
    - Lunch two days per week
    - Bring your dog to work
    - Comfortable cube space and location

    Cons- Management lies, especially during the interview. Be sure to get things in writing, no exceptions!

    - Talk to the predecessor that was in your role before you. Do not always believe management when they insist it is a new position. Do your homework on LiveOps BEFORE you accept the offer of employment. Do not be afraid to ask the important questions and verify your sources are unbiased. For example, do not ask the recruiter or LiveOps HR.

    - You must keep accurate records, logs, and information when meeting with teams and even your own manager. Things said are often taken out of context, used for political gain, or used against you.

    - HR is there to protect the management team and could care less about you, period.

    - Your manager can be a tyrant or egotist who HR will protect while giving you the shaft

    - HR will tell you that you should just be thankful that you have a job in a downturned economy

    - Do you have questions on the job? Prepare to be blacklisted, especially if they are more efficient or great ideas and you aren’t in the top tier circle.

    - Since the company is severely short staffed (red flag), you will find very limited resources to help you with any project or task

    - Everyone is terrified to touch anything in engineering, IT, or systems because something might break.

    - The corporate politics are out of control, multi-group fighting is very common

    - The company lacks direction and clear leadership

    - You will feel severely underappreciated for every contribution and sacrifice

    - Your friends may forget what you look like, if it weren’t for Facebook.

    - You will work long hours and pay will not match what you put in - no work/life balance!

    - The class system is alive and well at LiveOps and your value to the company depends on your title

    - With the class system in place please remember that if your title isn't VP or above then your opinions typically do not matter

    - Rally is a serious time suck and drains creativity but is used all over the company to "increase productivity and efficiency"

    - Many of the senior managers are absolutely useless and make zero contributions to the bottom line or productivity but they are always protected

    - While there are a few great people at LiveOps, poor hiring decisions are made across the board

    - If you are a prospective employee, please take my advice - RUN! If you fail to heed this warning, don't blame anyone but yourself when you're sitting there with your hands to your face asking yourself quietly, "What have I done? Why did I agree to work here?"

    - Many people have flown through LiveOps attempting to make a big difference. Ask the question, "If LiveOps is so fantastic, why is there a large exodus of great people?" Don't buy into management telling you that they simply didn't, "Opt-In"

    - LiveOps management thrives on the lower class employees not knowing particular information. There are a lot of closed door conversations. Remember that an omission is still deception or a lie.

    Advice to Senior Management- If you spent a lot more of your energy into your service, people, and processes instead of cleaning up after management mistakes then you would find your company in much better shape.
    - Respect those who work for you, listen to them, value their input
    - Provide real life/work balance to everyone and not a select few
    - Improve your hiring process to hire only the best of the best, no more bargain hires
    - Get rid of the monarchy mindset and value everyone's contributions and input
    - Create an environment where people feel good about coming to work (even if remotely)
    - Get rid of dead weight including managers, directors, and VPs who do nothing
    - End the unnecessary drama and politics that kills working collaboratively
    - Understand that employees CHOOSE to work at LiveOps, it isn’t a right or blessing (regardless of the economy)

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    A Very Bad Experience ---

    Anonymous Employee (Former Employee)

    ProsThere are some good talented people in this company, but unless you are one of the golden employees, your contributions really don't matter. All the same people are always recognized and it is a very limited number.

    ConsThe money is not bad but its not great. By the time you tally up how many hours you work, you begin to wonder if you are making much more than minimum wage.

    There is NO balance between work and life - none. Not evenings, not weekends, all bets are off.

    Many managers are incompetent and they take no responsibility, nor are they held accountable despite the company mantra about not mistaking action for traction. You are on your own here because your managers won't help and everyone else is too overloaded to help. Staff shortages are rampant and work is piled on until you can't take any more.

    People often treat each other with disrespect. If you are a positive person who wants to make an honest contribution to the success of the company, it won't happen here. Don't waste your time.

    Advice to Senior ManagementTake an honest look at yourselves and take responsibility. Support your employees and find ways to solve issues instead of creating them. Lose the attitude that people are leaving because they are not "opting in". No one would knowingly buy in to the environment currently in place. Stop letting the good people leave. Weed out the people who want the status quo.

    The issue starts at the top. Come out of your state of denial. Look at the reviewer that gave LiveOps a 5 rating... Naturally there is no advice to Sr. Management because they don't believe they are part of the issue. There is no question about who wrote such a review or why. Sr. managers are going to have to start working if they keep losing resources.

    No, I would not recommend this company to a friend

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