LiveOps Reviews

Pros

I like the fact that I can jump on the phone and make a few extra dollars.
This is Independent contract work people need to know this is their own business... you need to make it work for you.
Your are not going to get raises or promotions you are your boss.
Follow the scripts and you will succeed.
Live ops needs to monitor they are the top you need to perform to customer standards that is anywhere.
Make sure you know what you are doing before you take calls.
I had heart surgery and had to take off more than 45 days and was able to come back. Just communicate to them VERY HAPPY ABOUT THAT!!!!

Cons

Not much wiggle room for being new. You need to be familiar before you start if you do not do well you will be pulled out of a program.
Better model for training listening to calls from top agents. Or calls generated by Management.
More positive feedback not just negative.
No news is good news... DOES NOT WORK....

Advice to Senior Management

Add quality training calls to Podcasts... so we can listen to up sells and special offers.
Allow some information sharing.

Pros

you make your own schedule

Cons

1.CALL VOLUME (if they chose to route calls to you ) is UNPREDICTABLE and if you "commit" you self to a schedule you have to sit there for however long you "thought" you were going to be getting calls. Once I sat for 5 hours received 3 calls at 7-10minutes each (because they write you up/flag your calls give you compliance events for long call handling time) mind you you get paid based on talk time 0.25 per minute. you can imagine my disappointment, but some days I can work the same amount of time and make $40-$50.
2. UNFAIR COMPLIANCE EVENTS for call handling time even if you make the sale
3.NO SUPPORT noone knows anything and they swear up and down that their system is flawless even if the call routes you a call with an agent already on the line. you can get a compliance event for that!

Advice to Senior Management

provide support and incentives for your workers because they make you a lot of money and they are the ones on the front lines keeping the customer and the clients happy. I think the reason why you set up the company as "independent contractors is because you treat your workers like crap and you have high turn over and your dodging unemployment insurance.

Pros

- good work-from-home policy
- salaries are becoming competitive (but aren't quite there yet)
- decent matching 401(k) plan
- excellent health care package (assuming you pony up a bit extra for the PPO plan)

Cons

- work/life balance is very difficult to maintain
- 50-60+ hour work weeks are fairly common; some all-nighters are expected
- 2011 budget cuts have caused management to stop approving conference travel
- no clear company direction from upper management since new CEO hired in mid-2011
- annual forced vacation (or unpaid leave)
- most employee attrition/turn-over I've ever seen, anywhere

Advice to Senior Management

Be clear and concise about your goals for the company and make them known to your employees. Stop committing new products and new features to customers when engineering doesn't have the time, people, or energy to build them. Invest in your engineering department - don't just be reactive to customers' immediate desires.

Pros

Work from home
Flexible schedule

Decent coworkers

Cons

Pay average to market
Executive management poor

Pros

Very flexible schedule
Can log in and work uncommitted.
Can choose to work 30 min. blocks
No minimum set hours required.
No more QC's

Cons

Automatically terminated if you go pass 45 days of not working.
Too many product upsells on most products.
Pay is 25 cents per minute but can be more with upsells.

Advice to Senior Management

Management is pretty good with addressing concerns. Overall, I'm satisfied.

Pros

Flexibility of schedule; truly performance based. The more you sell the more opportunity you receive. There is adequate opportunity to train for more skills and advancement. You work independently, which I loved. But there is support readily available if you need it.

Cons

It's a slow start if you're new because the better you know the system the better you perform and right off the bat you're competing with more experienced agents. Also, you're an "independent contractor" so there are no employee benefits. The worse is that even if you make innocent mistakes and they are detected, they can accumulate as 'compliance events'. And there is not adequate warning as to how these events can add up and lead to your termination, which happened to me.

Advice to Senior Management

My experience with LiveOps was overall very positive. Though I had not been in sales since college, some 25 years, I found I was a natural and did very well, constantly being offered new opportunities and promotions, which translated to an increase in pay. What was never made clear is how innocent mistakes, like technology issues beyond your control, could translate into compliance events and how serious an accumulation of these events could lead to immediate termination. Inadequate warnings accompany the CE's when you are notified about them. So you assume they are meant to help you improve, when really they are strikes against you.. And then no matter how good you perform, termination is brutal with absolutely no followup. I know it's a "seller's market" so to speak, but no worker should be judged by mistakes alone, especially new employees.

Pros

Company has historically been a supporter of flexible work environment and schedule.

Cons

Upper management and new CEO are sacrificing their core company strengths of great people who have built up the largest accounts. The are impervious to the loss and continued demoralization of core people while boasting that they are rewarding those people who they work closely with.

Advice to Senior Management

It's great to be forward thinking but if you poison the roots your tree will eventually die.

Pros

There are a lot of great and hardworking people
exciting role
flexible schedule

Cons

can be stressful
so many changes in company strategy

Advice to Senior Management

communicate the goals and progress of the company better to the rest of the employees. Sometimes we don't know enough about what's going on.

Pros

1) Flex hours when you can get them and then it does not prove you will work

Cons

1) Poor training
2) Poor pay
3) Poor help on the calls ( no not guesss if you do not know the answer)
4) Call routing its a secert like the Coco cola recipe . But, then they tell you and its not correct
5) Tech support Tech support Tech Support not cross Lop they have no idea about most of the programs so what are they there for?
3) Sales contests drawings do them live not " behind the scenes " No one can see that . And if its the highest selling person then show everyone the break down? the number 1 2 3 etc no blind drawings .
4) Calls please who ever routes the calls or who tells them how to route them in a idiot when you have anyone commited that has fairly good stats where are the calls ? Where are they going? Are they going to reps so they can cert?Wake up LOps this can be a large HUGE $$$$$$ making place for everyone . Do not sh...t on the hand that feeds you

Advice to Senior Management

Do not Sh....t on the hand that feeds you

Pros

- FANTASTIC Co -Workers
- Flexible Schedules
- Ability to work from home
- Appreciated for the work you do
- Challenging work that keeps you busy

Cons

- Underpaid
- Overworked at times
- Feel like the company has their hands in too many pots.

Advice to Senior Management

Take the time to really decide in which direction the company is going, make a plan to get there and stick to it! You have an entire company full of smart, dedicated people who want Liveops to succeed. Let the employees show you that we are capable of making that happen!