LiveOps Reviews

Updated April 23, 2015
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3.7
250 Reviews
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Vasili Triant
59 Ratings

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 61 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 11 reviews)

Cons
  • Otherwise you will suffer by getting very low call volume and make very little money (in 16 reviews)

  • Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful (in 6 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at LiveOps as a contractor

    Pros

    I love the fact that I am able to work from home. There is no stress. Going to work is real simple, no pressure.

    Cons

    You have to fight for a schedule. If you do not get enough time to work, making money can be impossible.

    Advice to Management

    We need a new way to be able to get a decent schedule so that everyone can have an opportunity to get decent hours.

  2. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    work from home and less commute.

    Cons

    pay rate starts at nine dollars and stays that way to earn more you must sell more.

  3. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Mesa, AZ
    Current Employee - Customer Service Representative in Mesa, AZ

    I have been working at LiveOps full-time (More than a year)

    Positive Outlook
    Positive Outlook

    Pros

    Very good training. Great product to sell.

    Cons

    None really. It was a great comany

    Advice to Management

    Great Management.....no complaints

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Medicare rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medicare Representative in Miami, FL
    Current Employee - Medicare Representative in Miami, FL

    I have been working at LiveOps (More than 10 years)

    Pros

    Liveops is a good company you just have to be dedicated.

    Cons

    Nothing Liveops is great...

    Advice to Management

    Keep up the good work!!

  6. Work at home opportunity when you need it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Representative in Redwood City, CA
    Former Contractor - Customer Service Representative in Redwood City, CA

    I worked at LiveOps as a contractor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    always pays on time, no management over you, be your own boss, good pay, easy work, follow scripts

    Cons

    Strict metrics, must read affinity scripts accurately or will get CE, no help if you need it, must be internet and computer savvy

    Advice to Management

    Respect the CSRs more and reward top selling agents, stop sanctioning us by taking away our lines if we have low metrics for 1 week....cherish your top salers.

  7. Interesting business model with good corporate citizenship.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern in Santa Clara, CA
    Former Intern - Anonymous Intern in Santa Clara, CA

    I worked at LiveOps as an intern (More than a year)

    Pros

    Flexible scheduling, well paid for internship, allowed to work remotely. High growth company that is able to benefit many people throughout the US. Catered lunches or breakfasts once a week.

    Cons

    High rate of attrition, interaction between departments sometimes lacking. Executive leadership at the time was not good.

    Advice to Management

    Middle management in terms of talent was solid but constantly changing. Focus should have been on retaining those that could contribute fresh ideas and leadership.

  8. Work from home

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    set your own schedule, no commute, no office attire, good part-time job.

    Cons

    compete for hours, pay structure is very low, no pay while sitting there without phone calls, should not consider this for full time employment you cannot make a living.

  9. Very good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Independent Agent in Lynchburg, VA
    Current Employee - Independent Agent in Lynchburg, VA

    I have been working at LiveOps

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The flexibility, choosing your hours.

    Cons

    None that I could think of

  10. New Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Independent Agent in Atlanta, GA
    Current Employee - Independent Agent in Atlanta, GA

    I have been working at LiveOps

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Convenient work from home opportunity with easy to navigate system.

    Cons

    New to company and still working out pros and cons.

  11. Definintely not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Independent Agent
    Current Contractor - Independent Agent

    I have been working at LiveOps as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I believe the only real pro of working at Liveops is being able to work from home. Other than that, choosing your own schedule might be a pro. But good luck with competing with 100,000's of other agents just to get some hours. My advice is to just go for the night blocks starting from 11:10 & later because they are usually always available. Most likely because no one feels like dealing with rude people with the worst attitudes and weirdos at that time of night.

    Cons

    Having to compete for reasonable work hours.
    Dealing with weirdos, nasty men, and women with super bad attitudes that can make your best day turn into your worst day ever after the call is over.
    Having to sell or advertise other products that have absolutely NOTHING to do with the original product the person is calling for. And constantly being told to use "rebuttals" to suck people into buying it. After a while even you feel tedious and annoyed at yourself and want to bang your head into a wall.
    Being so closely monitored til the point they find errors that don't even exist which will greatly affect your score.

    Advice to Management

    Only put extra offers on products that somewhat relate to the original offer. You always tell agents to get to know the customer and build a relationship with them. Once we do this we basically know the customer and what interest them so the extra offers just seem ridiculous and too much. Having to use rebuttals turns more into nagging and begging, then trying to sell the product. And if I was a caller myself, I would get just as upset as the callers do.

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