LiveOps Reviews

Updated June 29, 2015
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3.6
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Recommend to a friend
Approve of CEO
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Vasili Triant
65 Ratings

Pros
  • Most employees can work from home Fridays (in 61 reviews)

  • Consistent paychecks flexible schedule easy training good communication (in 11 reviews)

Cons
  • You may not be able to control how much call volume goes your way (in 16 reviews)

  • work/life balance is very difficult to maintain (in 6 reviews)

More Pros and Cons

212 Employee Reviews

Sort: Popular Rating Date
  1. just an awesome company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wah in Tampa, FL
    Current Employee - Wah in Tampa, FL

    I have been working at LiveOps

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    choose your own hours; work at home; great support; great training; wonderful conference calls to help you succeed

    Cons

    none--I have not seen anything negative about this company!

    Advice to Management

    keep up what you are doing! I love Liveops!


  2. Helpful (1)

    Good Solid Company

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Murrells Inlt, SC
    Current Employee - Customer Service Representative in Murrells Inlt, SC

    I have been working at LiveOps (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Working from home is awesome. Schedule is flexible, many opportunities available if you are willing to do the footwork, and keep yourself ready. I have been with LO for 8 years, but not always working all the time. They have lots of perks, and if you are a sales person, the Direct Response line is just what you need. (I hate sales, so was happy to move out of that) You start off with DR, unless you are hired for a specific client.

    Cons

    None worth mentioning. Some folks don't like the times the schedule rolls out, but you have to make adjustments. I always had my alarm set so I would not forget.

    Advice to Management

    It has been a rocky road, but with all the ups and downs over the years, you are doing a great job.


  3. Helpful (2)

    We've had our ups and downs. . .

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee in Canton, OH
    Current Employee - Anonymous Employee in Canton, OH

    I have been working at LiveOps part-time (More than a year)

    Positive Outlook
    Positive Outlook

    Pros

    I have been making $15.00 per hour average (talk time minutes) for almost 6 months now and really love the job. "Wow-ing" customers in my friendly Customer Service is my passion.

    Cons

    It is not the easiest thing to keep up ratings with add on sales, I am not the best at pushing customers into things they did not ask for. Wish this was not such a big deal to them but it is.

    Advice to Management

    Give agents a little more warning when they are about to lose their call lines that they make all their income on... it would have been helpful.


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  5. Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work at home work when you want

    Cons

    Pre min pay only no min wage

    Advice to Management

    Pay min wage and pre min


  6. Horrible

    • Career Opportunities
    • Comp & Benefits
    Current Employee - Independent Agent in Atlanta, GA
    Current Employee - Independent Agent in Atlanta, GA

    I have been working at LiveOps

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Sad to say but none at all.

    Cons

    Been working here for a year and it is nothing like I first started. No hours, no call volume, and they are hiring and firing like flies! No notice or regard that this is the main income for some people. I have referred quite a bit of people over the last year and regret it everyday. Compensation is not worth the work for the companies they are contracted with. Very unprofessional. Please do not consider this job it would be a big mistake.

    Advice to Management

    Stop hiring so many agents and keep your great ones! This way everyone will be able to schedule hours when the schedule lets out.


  7. Helpful (1)

    BORED & LIKE GETTING PAID $4 PER HOUR- work@LiveOps

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They pay very little but they do pay on time.

    Cons

    They put the IBOs under review constantly due to inaccurate compliance events so the IBO's can't work. They tell the IBO's they are attempting to "cheat" LiveOps when LiveOps is cheating them. IBO's service for 10 hr and get paid $40, or $4 an hour . Too many IBO's are hired and management makes up random accusations to terminate them. Their cash flow is running out and they have lost a lot of product lines. They make false advertising claims they don't have half the clients they are claiming that they have in their advertisements. I do not recommend working for LiveOps, unless you are just bored and like getting paid $4 an hour.

    Advice to Management

    Stop hiring so to many VSR's and IBO's and start paying for wait time.


  8. Helpful (3)

    What It

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pompano Beach, FL
    Former Employee - Customer Service Representative in Pompano Beach, FL

    I worked at LiveOps

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You can work the hours of your choice

    Cons

    Live Ops are very cruel and uncaring towards the Independent Contracttors. They never see the good you do and always find a reason to give you compliances. The biggest complaint I have with live ops is that they are very racist towards certain nationalities. Live Ops should be shut down completely.

    Advice to Management

    Stop being racist and learn how to treat the independent contractors.


  9. Independent Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Agent in Marietta, GA
    Former Employee - Independent Agent in Marietta, GA

    I worked at LiveOps (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    working from home, working hours of my choosing, reliable pay

    Cons

    no benefits as a 1099'd agent, can't make much more than supplemental income, not enough calls/too many agents

    Advice to Management

    allow some warning before terminating account with regard to volume of calls taken vs. needed, etc. giving IA a chance to work more hours to maintain contract, instead of making us start all over.


  10. Helpful (3)

    Licensed Agents: Internal Metrics show TOO MANY agents already on board.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lic Insurance Agent in Charlotte, NC
    Current Employee - Lic Insurance Agent in Charlotte, NC

    I have been working at LiveOps part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Would be great, if you could land a schedule.

    Cons

    The MetLife metrics for the month ending 6/14/2015 show approx 100 agents who did 10 applications OR LESS for the month. Considering the by-minute rate and $9.50 commission per enrollment, do you think these 100 agents are making a living and content with this situation? Neither do I.

    Advice to Management

    FIx your licensed agent program!


  11. Helpful (1)

    LiveOps

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Specialist in Redwood City, CA
    Former Employee - Program Specialist in Redwood City, CA

    I worked at LiveOps

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great company to work for

    Cons

    Job description not provided, duties of daily job changed but pay didn't.

    Advice to Management

    Review employee jobs and pay a wage that complies with job responsibilities. Seems only employees that receive a decent pay are those that are promoted repeatedly and get director or manager in their title. Advance notification of No Bonus this quarter or No Raises this year should be notified prior to employee expected date rather than after the fact or on the day.



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