LiveOps Reviews

Updated August 26, 2015
225 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.7
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Vasili Triant
71 Ratings

Pros
  • Most employees can work from home Fridays (in 61 reviews)

  • Consistent paychecks flexible schedule easy training good communication (in 11 reviews)

Cons
  • You may not be able to control how much call volume goes your way (in 16 reviews)

  • work/life balance is very difficult to maintain (in 6 reviews)

More Pros and Cons

225 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (1)

    just an awesome company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wah in Tampa, FL
    Current Employee - Wah in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    choose your own hours; work at home; great support; great training; wonderful conference calls to help you succeed

    Cons

    none--I have not seen anything negative about this company!

    Advice to Management

    keep up what you are doing! I love Liveops!

    LiveOps Response

    Aug 19, 2015 – Director, Agent Acquisition and Onboarding

    Thank you for the nice review. It's always wonderful to hear from agents who love working with LiveOps.


  2. Great Work From Home Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contractor, Agent Services Representative in Rockford, IL
    Current Employee - Contractor, Agent Services Representative in Rockford, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps (More than 8 years)

    Pros

    Flexible schedule Many Line Group Opportunities Direct Deposit

    Cons

    Call flow is unpredictable making it difficult to know income Lack of support when an agent has questions


  3. Helpful (1)

    Very Flexible Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Virtual Service Representative in Hammond, IN
    Current Employee - Virtual Service Representative in Hammond, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It is the most flexible work at home job I have ever had. They have many clients that you can take calls for and it is a 24 hour call center so there are endless possibilities for making good money without a cap on how much you can work.

    Cons

    Sometimes you may get invited to train to take calls for a new client and then after you have spent alot of time going through the unpaid training they'll put off launching the start of everyone taking the calls. They'll tell you that you'll get to eventually take the calls for what you've trained for and then they'll literally never get back to you on it... so you've wasted a lot of valuable time for nothing. They do this a lot which is annoying and unprofessional. Sometimes you'll sit for an hour and get not even one call so you have wasted valuable time. You are not paid hourly...only when you are on a call.

    Advice to Management

    To stop having people take trainings for dedicated lines that aren't going to launch if it's just in the beta stage.

    LiveOps Response

    Aug 19, 2015 – Director, Agent Acquisition and Onboarding

    Thank you for sharing your experience. I will pass your feedback on to the new client launch teams.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Agent
    Current Employee - Independent Agent
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LiveOps (Less than a year)

    Pros

    Flexible Schedule, set your own hours

    Cons

    Unpredictable call volume, hard to get schedule blocks

    LiveOps Response

    Aug 19, 2015 – Director, Agent Acquisition and Onboarding

    Thank you for your review. You may want to check out the agent forums and seek tips on how to build your business and receive more predictable call volume.


  6. Helpful (1)

    Great Experience Overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at LiveOps full-time

    Pros

    I have really enjoyed my time at the company. I have learned an extensive amount of industry knowledge and certainly strengthened my career. I have benefited from a mildly aggressive payplan and strengthened my position financially as well. The company is in a form of non-stop change so it's taught me to go with the flow and remain a performer through the good times and bad to see it through. Everyone is always very nice and respectful and I can't think of a person I don't get along with. I am looking forward to seeing our new offering and believe we position ourselves well against competitors. There's plenty of business to go around so it's just a matter of going after it.

    Cons

    With all the changes in human capital, you have to blindly trust the company is on the right path. There's not a lot of upward movement in certain departments, however, that's not to say I haven't seen people get promoted. It's still fairly clique-oriented, top-down, but performance helps override this and makes you feel comfortable. No formal training program whatsoever so you will need to be highly independent to reach out for the answers you need to grow.

    LiveOps Response

    Aug 19, 2015 – Director, Agent Acquisition and Onboarding

    Thank you for your review. It really is an exciting time at LiveOps!


  7. Good Back Up

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Set your own time to work.

    Cons

    Can keep you in the house if you let it


  8. Helpful (1)

    lot's of challenges and opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Engineer in Redwood City, CA
    Current Employee - Staff Engineer in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than 8 years)

    Pros

    - technical work, product performance and global datacenters all excellent - better times are coming soon... lot's of work still to do on business-side

    Cons

    - business environment remains fragile. - turn-around is in progress and continuing

    Advice to Management

    - need more frequent honest communication from executive management


  9. Helpful (1)

    Dysfunctional for years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - California in Redwood City, CA
    Former Employee - California in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LiveOps full-time (More than a year)

    Pros

    Great people at lower levels.

    Cons

    Poorly managed at exec level. Good people not recognized. Politics rewarded.

    Advice to Management

    Figure out what works.


  10. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer
    Current Employee - Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps (More than 3 years)

    Pros

    Good team and talented top engineers.

    Cons

    Strategic changes have come often. Recent changes have brought some firmness in direction.

    Advice to Management

    Make clear decisions and share it deeply across all verticals.


  11. Helpful (1)

    Love the company, love the direction....moving fast!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than 3 years)

    Pros

    Lots of opportunity exists as the management team cleans up employee issues and brings in new and better talent. The company is building better technology than its competitors and is evolving the BPO business with its customers building better programs and independent contractor loyalty... Watch out for new agent rewards programs coming out. I have never heard the CEO tell people to rate LiveOps a 5....only that he encouraged people to have a voice and at least put their opinions out there... Only people who go to Glassdoor initially are the unhappy ones, so I am a happy one and here to say that many of the people complaining about LiveOps are the ones removed for not doing their job. The company is hiring...but is transitioning the business to move faster. If you like making a difference, and want to work with people who are fun and hard chargers...come over to LiveOps. It is not a place for people who want to come in at 10am and leave at 3pm.

    Cons

    Company needs to be more public about the great customers who love the technology and the new companies launching on the agent business. Stealth is not always better when you have so many good things happening.

    Advice to Management

    Keep doing what you are doing...whenever you change out poor performers they whine but you are moving in the right direction.



Showing 225 of 293 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.