LiveOps Reviews

Updated September 2, 2015
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226 Employee Reviews

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  1. Helpful (3)

    Very Sad

    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Schedule very flexible, in the terms that you can work when you want and not someone else schedule. Nice to be able to work from your home.

    Cons

    Agent seem to be very unhappy due the unfair metric system that is in place. And being able to get hours seems to be very impossible. As one agent put it, it is like whacking a mole so to speak.

    Advice to Management

    Re-group and make your people happy, so they can make your clients happy.


  2. Helpful (7)

    CEO resigned, CTO resigned, CFO resigned this month

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time

    Pros

    Absolutely none. Marty Beard killed this company.

    Cons

    Everything went downhill after Marty Beard took over and made LiveOps his personal playground, bank account then moved to San Diego.

    Advice to Management

    Bring back Maynard Webb!!!


  3. Helpful (2)

    Flexible hours, but the rest is not worth it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Sales Consultant in Jacksonville, FL
    Current Employee - Phone Sales Consultant in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LiveOps full-time (Less than a year)

    Pros

    Flexible schedule, potential to earn a lot, a variety of opportunities to sign up for, lots of support, chat help is very nice. The software system you use is online and the best, most organized out there. You don't have to download a bunch of stuff, it's all within one login, which is almost non-existent for work at home companies.

    Cons

    Terrible metrics, one bad mark and you lose your good, money-making lines. The commits (hours on schedule) are VERY hard to get, there are a lot of agents that work here and you have to compete with them all at the same time to click on little squares to get your schedule. WAY too many people work for them. No benefits, you are an Independent Contractor. No real room to move up except work more hours. The affinities you sell at the end are very, very fishy. Not sure they are totally legit.

    Advice to Management

    Give more changes to low performance. It shouldn't be "one strike and you lose your good lines forever." I tried complaining that there should be a probation period or something, but I guess they have so many agents they don't care.


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  5. Helpful (6)

    STAY AWAY- unless you're an agent- then may be fine

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (More than 3 years)

    Pros

    Not many honestly. The product is in demand on the platform side- but they just fired everyone from platform as best as i can tell- so not sure what to say there. On the agent side, the product is in demand- but not from infomercial market- which was an important source of revenue in the past. There's lots of opportunities to take on new responsibilities and work cross functionally- but i found it difficult to complete projects due to lack of resources and constantly changing priorities form the management team.

    Cons

    2 different business units and a lack of direction between the two. Junior leadership team especially since the last CEO left the company. Generally negative environment and a constant feeling that something bad was going to happen. Recently, there was a large layoff. So, maybe it just did happen. Also felt like the leadership team really doesn't respect each other- seemed like they were battling constantly. Bonuses were rarely paid- so I guess we weren't hitting our targets. Sales leadership was young and, i guess, not performing. Confused as SVP of sales in now interim CEO. Rumors that the company was always about to be sold off- there are more of those rumors now.

    Advice to Management

    Less rah rah speeches and slogans- more results and cooperation. New sales leadership and generally new leadership as the current team never got it done.


  6. Helpful (1)

    Waste of time and money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operator in Jacksonville, FL
    Current Employee - Operator in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps part-time (Less than a year)

    Pros

    Seems legit until you have to pay 65 bucks. And wait, wait, wait.....it's been 4 weeks and there's NOTHING on my credit report and background check so they basically stole from me. I'm thinking if filing a complaint with the bbb on them and that shady background company they use called first advantage.

    Cons

    It is a scam, 65 bucks for what?? A con and a scam


  7. Helpful (2)

    Didnt like it a bit!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Miami, FL
    Former Employee - Customer Service Representative in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    work from home is the only pro

    Cons

    everything else is a con pay is peanuts magazines sales are silly.. no one wants those magazines monitoring is sketchy poor training and support overall bad bad bad

    Advice to Management

    change everything abt this company.


  8. Helpful (7)

    are you kidding me?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Producer in Nashville, TN
    Current Employee - Insurance Producer in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none at all. really.. I mean really.

    Cons

    So, its a classic bait and switch.. gotta talk people into insurance who enter into a contest? thanks for lowering the entire insurance industry.

    Advice to Management

    start paying your agents what they are worth and market your products honestly.


  9. Helpful (7)

    Seriously - Not worth the time...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Former LO Call Center Agent in Redwood City, CA
    Current Employee - Former LO Call Center Agent in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pros - None. Must be 5 words, but, nothing positive to say here.

    Cons

    You can sit there on LiveOps (LO) for hours and hours and make next-to-nothing, no guarantee of even $3.00 an hour, no benefits of any kind (and. I can find cheaper product discounts on eBay, so, that is def. not any benefit...), you are at the mercy of the call router gods. And, remind yourself, you have to take your own taxes out, then, you have to pay for a dedicated "POTS" telephone line (no VOIP), you have to pay for reliable internet, you have to buy a decent, noise-cancelling headset, then, you have to seriously hope to find open schedule slots at roll-out, then, you have to hope that the phone rings and that that the caller likes being held hostage to ENDLESS and ANNOYING upsells and affinities, etc... Would NOT Recommend.

    Advice to Management

    LO Agents should be working for at least the prevailing federal minimum wage.


  10. Helpful (6)

    Licensed Agents: Internal Metrics show TOO MANY agents already on board.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lic Insurance Agent in Charlotte, NC
    Current Employee - Lic Insurance Agent in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LiveOps part-time (Less than a year)

    Pros

    Would be great, if you could land a schedule.

    Cons

    The MetLife metrics for the month ending 6/14/2015 show approx 100 agents who did 10 applications OR LESS for the month. Considering the by-minute rate and $9.50 commission per enrollment, do you think these 100 agents are making a living and content with this situation? Neither do I.

    Advice to Management

    FIx your licensed agent program!


  11. Helpful (3)

    BORED & LIKE GETTING PAID $4 PER HOUR- work@LiveOps

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They pay very little but they do pay on time.

    Cons

    They put the IBOs under review constantly due to inaccurate compliance events so the IBO's can't work. They tell the IBO's they are attempting to "cheat" LiveOps when LiveOps is cheating them. IBO's service for 10 hr and get paid $40, or $4 an hour . Too many IBO's are hired and management makes up random accusations to terminate them. Their cash flow is running out and they have lost a lot of product lines. They make false advertising claims they don't have half the clients they are claiming that they have in their advertisements. I do not recommend working for LiveOps, unless you are just bored and like getting paid $4 an hour.

    Advice to Management

    Stop hiring so to many VSR's and IBO's and start paying for wait time.



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