LiveOps Reviews

Updated August 21, 2014
Updated August 21, 2014
225 Reviews

3.5
225 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Vasili Triant
38 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 50 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 12 reviews)


Cons
  • LiveOps controls your call volume and call lines (in 12 reviews)

  • You are paid by your talk time 0 (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very fortunate to work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Success Manager  in  San Diego, CA
    Current Employee - Customer Success Manager in San Diego, CA

    I have been working at LiveOps full-time for less than a year

    Pros

    The technology is a leader in the space. We frequently release new features and enhancements. I'm surrounded by intelligent co-workers, who work in a collaborative environment. Company has a global footprint, along with good benefits and work-life balance.

    Cons

    Training program could be improved.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Company with a mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director  in  San Francisco, CA
    Current Employee - Sales Director in San Francisco, CA

    I have been working at LiveOps full-time for more than a year

    Pros

    LiveOps has been a great company to work for as LiveOps has a mission, knows who they are, and what the company is there to do. Work/life balance has been great as well. It's an exciting time at LiveOps as the Agent side of the business has huge upside as customers bring support back on shore and focus on providing the best quality customer support experience. And the Cloud (technology) side of the business has huge upside given the growth of cloud application companies in general and the robustness of the product. LiveOps also just got a round of funding, made an acquisition and has a new CEO who's really re-energized things.

    Cons

    I'd say there are a few challenges, as there are anywhere. I think, like any company looking to pivot from a small to a larger player, there are some lines of communications that could be aligned a little more closely. But the company is aware of this and working to fix that.

    Advice to ManagementAdvice

    Focus on the priorities. Listen to your employees. Keep it simple. Higher only the best talent.

    Positive Outlook
    Approves of CEO
  3.  

    The Times They Are A Changin'...At LiveOps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Global Director of Sales Engineering  in  Salt Lake City, UT
    Current Employee - Global Director of Sales Engineering in Salt Lake City, UT

    I have been working at LiveOps full-time for more than 3 years

    Pros

    The company is very innovative and always pushing the technology envelope when it comes to new features and functionality. They have the most innovative multi-channel agent interface on the market with LiveOps Engage. The entire company is rejuvenated with the companies new direction which is led by the LiveOps Executive Staff.

    Cons

    The LiveOps solution is not being considered in every Contact Center opportunity that is out there. This isn't so much of a con as it is a huge opportunity for LiveOps Team. It is LiveOps time to accelerate and become THE market leader in not only the Cloud Contact Center market but the overall Contact Center market.

    Advice to ManagementAdvice

    Keep the pedal to the metal and continue to invest in Engineering, Support, Marketing & Sales. The time is now and the time is prime for LiveOps!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It's great working for a well-run company with talented staff!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Marketing Specialist
    Current Employee - Online Marketing Specialist

    I have been working at LiveOps part-time for more than a year

    Pros

    The company does a great job of communicating with staff and does a lot to share and celebrate staff and team accomplishments, as well as letting everyone know what our goals are and how we all contribute to them. I find it very inspiring to see how talented my colleagues are, and to know that I am surrounded by such hard-working individuals. I can honestly say that I feel like I am a part of a great company that cares about its employees and empowers us to do great things.

    On a more personal note, I also appreciate that LiveOps is very supportive of staff who work remotely. I rarely have technical issues and I always feel included whether I'm working with my own team or video-conferencing into an all staff meeting. I highly recommend this company to anyone who needs to work from home. I never feel forgotten or like I'm at a disadvantage by being out of the office.

    Cons

    I have no complaints. I will say that the company has aggressive goals and moves fast. It would not be a good fit for slackers. You really need to bring your "A" game.

    Advice to ManagementAdvice

    Keep the focus on a positive employee culture. Feeling like I am part of a larger, hard-working team really inspires me to do my best every day.

    Recommends
    No opinion of CEO
  6.  

    Great culture driven by a top notch leadership team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director  in  Boston, MA
    Current Employee - Sales Director in Boston, MA

    I have been working at LiveOps full-time for less than a year

    Pros

    Opportunities to be creative and be accountable without having to deal with "red tape". Lots of room for advancement at LiveOps.

    Cons

    Working remotely sometimes it's hard to stay on top of the latest company info, and to keep up with the day to day happenings at HQ.

    Advice to ManagementAdvice

    Love the energy from Vasili, and how it trickles down to everyone within the organization. Great communication from Senior Management on a weekly basis, which truly keeps everyone focused on the same objectives.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    On the right track

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative
    Current Employee - Administrative

    I have been working at LiveOps full-time for more than 3 years

    Pros

    New leadership. Renewed energy. Creating a strategy that makes sense. I like the focus on employee satisfaction and engagement. CEO who communicates a lot.

    Cons

    We need to ensure that every employee understands how they individually contribute to the short & long-term success of the company.

    Advice to ManagementAdvice

    Keep rocking and rolling!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Specialist
    Current Employee - Program Specialist

    I have been working at LiveOps full-time for more than a year

    Pros

    Fantastic work-life balance, fun environment, excellent benefits

    Cons

    Unclear career path, the dreaded month of April when long term employees are released due to the business not achieving expected growth, and sudden departure of top management leaves questions of stability.

    Advice to ManagementAdvice

    When conveying information to staff, everything is portrayed through rose tinted glasses. Leaves me wondering what the true picture is for this company. I believe this company can grow but wonder if employees are truly being given an accurate picture.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    LiveOps is place where one can excel and grow with company while very fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Support Engineer  in  Redwood City, CA
    Current Employee - Senior Customer Support Engineer in Redwood City, CA

    I have been working at LiveOps full-time for less than a year

    Pros

    Smart management, open communication, employee and customer oriented company. Experience a positive corporate culture where individuals feel valued, respected, and capable of making a difference.

    Cons

    Most of the challenges are coming from fast growing clients and customer capacity.

    Advice to ManagementAdvice

    Let us have more challenges!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I am happy so far with Liveops

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer (Platform)  in  Redwood City, CA
    Current Employee - Senior Software Engineer (Platform) in Redwood City, CA

    I have been working at LiveOps full-time

    Pros

    Relaxed working environment, cool coworkers and management as well.

    Cons

    As engineer, wish for more usage of modern applications

    Advice to ManagementAdvice

    Give employees more opportunities to do new things.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Lies, and then....more Lies....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent  in  Fayetteville, NC
    Current Employee - Call Center Agent in Fayetteville, NC

    I have been working at LiveOps as a contractor for less than a year

    Pros

    You'll learn a lot about what to watch out for in the "work-from-home" industry and be very familiar with all red flags for future searches.

    Cons

    No direct communication. False Promises of available work (it's a lottery system where you pray for hours until you prove yourself, which you can't do unless you can click on the mystery floating availability block before everyone else in your position), poor description of program.

    Advice to ManagementAdvice

    Consider brushing up on the idea of ethics and not promise hours or opportunities you cannot deliver.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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