LiveOps Reviews

Updated April 23, 2015
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  1. Helpful (2)

    All the Silicon Valley Talent is Gone - Now Just a Bunch of Remote Call Center People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Matching 401K
    Decent Medical
    Ability to work remotely
    Fresh fruit and free soda

    Cons

    Underpaid and terrible morale - all the talented (and educated) people either left on their own or were laid off to make room for the cheaper (uneducated) call center people who are so happy to have a job that they will basically work for free. Lots of micromanagement by unqualified people put in senior positions.

    So many layoffs I have actually lost count. Management is highly unprofessional and most are uneducated- its hard to take a supervisor seriously when you and your coworkers can run intellectual laps around them.

    Advice to Management

    Figure out where the company is going - if you want to just be a call center than continue back filling all the local talent with mid-west call center people with no professional skill set whatsoever. If you want to be the cutting edge technology company that we used to be start hiring talented people again. You get what you pay for - which is probably why there are layoffs every quarter.

    Get a CEO who actually works out of the corporate office and doesn't live a plane flight away and no, opening an office in San Diego does not count - neither did the office in San Francisco that only e-staff could work from. CEO needs to get over his elitist attitude and actually do something.

    Be honest - Tell HR to stop insulting our intelligence (the remaining ones who have some) with emails trying to convince us that another perk is being taken away but it really is a good thing. No - mandatory unpaid week long company shutdown's are not a good thing. Neither are caps on PTO (to save you money when you lay us off) , new bonus structures that pay out less, or free goldfish crackers in replacement of free lunch.

  2. Helpful (8)

    Lots of SMART people got out, and many more will follow if things don't get better soon.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Specialist in Santa Clarita, CA
    Current Employee - Program Specialist in Santa Clarita, CA

    I have been working at LiveOps full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ability to work from home
    Decent Medical Package
    Matching 401K

    Cons

    Overworked, underpaid, cliques, low morale, disorganization, little direction, constant fires that need to be dealt with, layoffs every quarter, constant changes to supposedly make things better, but they end up only adding to the workload, unprofessional and uneducated managers (I have a degree, and my supervisor does not. I'm actually not even sure how she even has a job at all actually), no hope of advancement, no job security, horrible communication, lack of clear goals, office politics and gossip.

    Advice to Management

    Figure out where the company is going and communicate the plan to all of the employees, not just CA employees and Directors, make every employee feel valued, compensate employees more, encourage more interaction between employees in the office and those who work remotely so remote people don't feel so completely cut off and looked down upon. Realize that most of the "Community" department is really unhappy because they feel overworked, unappreciated, and underpaid and are actively seeking employment elsewhere. I don't know one person who is happy. Also, bring back the opportunity to ask anonymous questions at All Hands meetings. Everyone is afraid to ask questions now (if they are actually even given the opportunity).

  3. Pure Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service Representative
    Current Contractor - Customer Service Representative

    I have been working at LiveOps as a contractor (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Has not been a Pro with this company since 2009 when they went public.

    Cons

    This company does not know how to honor its own contracts. It is promising its clients things that it should not.
    There is too much effort put into cutting costs.
     Most calls routed to agents are not getting through due to out dated equipment.
    Too many changes without thinking things through means more changes.

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  5. Helpful (1)

    Take more for your employees and give Less will get you know where

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    1) Flex hours when you can get them and then it does not prove you will work

    Cons

    1) Poor training
    2) Poor pay
    3) Poor help on the calls ( no not guesss if you do not know the answer)
    4) Call routing its a secert like the Coco cola recipe . But, then they tell you and its not correct
    5) Tech support Tech support Tech Support not cross Lop they have no idea about most of the programs so what are they there for?
    3) Sales contests drawings do them live not " behind the scenes " No one can see that . And if its the highest selling person then show everyone the break down? the number 1 2 3 etc no blind drawings .
    4) Calls please who ever routes the calls or who tells them how to route them in a idiot when you have anyone commited that has fairly good stats where are the calls ? Where are they going? Are they going to reps so they can cert?Wake up LOps this can be a large HUGE $$$$$$ making place for everyone . Do not sh...t on the hand that feeds you

    Advice to Management

    Do not Sh....t on the hand that feeds you

  6. Helpful (5)

    Do your homework!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at LiveOps

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There used to be some bright people here... And once upon a time there was a bright future. That's all gone now.

    Cons

    Where to start...
    Your personal live has no value to management
    Management adds no support or value to the employee
    No one helps and those that want to are too spent with their own workload
    The poor judgement starts at the very top...
    The company is bleeding resources and the only reason why you see high ratings is because they are planted there. Listen to those who managed to escape
    Sadly, the people that you interview with are so desperate to get people in the door they are likely to tell you anything.

    Advice to Management

    Quit loading up these reviews with positive scores. The rank and file are miserable and treated badly. Spend time trying to fix the issues that got you in this position instead of making up phony high reviews.

  7. Helpful (1)

    About as much up to chance as a game or roulette

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexible, this was an at home call center position

    Cons

    You have no control over the type of work you will be offered after you pay for and pass your background check, so you can end up on an account with very little pay and no work.
    There is no real communication
    The system does not work and is real buggy
    Pay will likely be less than min. wage.

  8. Helpful (4)

    Not worth the money or the time

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Starts out nice, nice office, good location, free lunches, nice technology

    Cons

    Management is very 2 faced, people are afraid to breath, there is a high turnover, feared reports, feared sharing ideas, no life work balance, do not try to take a holiday or vacation

    Advice to Management

    Treat people the way you want to be treated

  9. Helpful (3)

    Like working at a fraternity that I wasn't a member of and not invited to be.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at LiveOps

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Cool idea, great promise, fun job.

    Cons

    Backbiting culture, people who worked at NetScape, went to Columbia or UC Berkeley welcome, others don't last

    Advice to Management

    Lead the company, communicate vision and concrete plans on how to attain them. Promote more open culture. Break up the fraternities (Cal, Columbia, NetScape), make room for divesity.

  10. Helpful (1)

    A big waste of time, work an 8 hour shift and maybe if you are luck make $5, for the day, that is less than $1 an hour.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Set your work schedule, You can pick to work in the day of at night whatever is best for you but that does not mean you will get calls

    Cons

    Work schedule-Pick days and pray you get one call against the thousands competing for calls and time slots.
    Pay- only 25 cents PER TALK MINUTE (did you get that? You are ONLY PAID FOR TALK TIME)
    You will be thrown in with almost no help from on duty supervisors
    This is really a thinly vailed telemarketing company
    Long, long upsell scripts

    Advice to Management

    Take care of the agents that stay with you. Don't hire so many people for such little calls. Having people working a long shift to make pennis is slave labor. You say I can grow my buisness with LiveOps. on what you pay I would go out of buisness.

  11. Helpful (1)

    Don't waste your time

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contractor in Lynchburg, VA
    Current Employee - Contractor in Lynchburg, VA

    I have been working at LiveOps

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You don't go to work, when you wake up your at work. You don't need to budget for fuel or clothing, you can work in your PJs.

    Cons

    Working from home is great, if it pays, Live ops doesn't pay. You will likely do it for years before you can get to a level that makes it worthwhile. Most likely, you will sit and stare at the monitor, and get nothing for it. When you are available for work eight hours but only get paid for three or four hours...well you do the math. Then of course, getting eight hours a day is next to impossible.

    It appears that all it is, is a system where a company can have vast resources of available people, but the company has virtually no risk, and almost no expense, for the resource. Employment as a contractor has all the negative aspects of any other job and none of the benefits.

    Advice to Management

    You have a good thing going, but law suits and states refusing you to operate in that state will continue if you can't do something about making the pay equitable.

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