LiveOps Reviews

Updated September 12, 2014
Updated September 12, 2014
204 Reviews
3.5
204 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Vasili Triant
41 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 50 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 12 reviews)


Cons
  • LiveOps controls your call volume and call lines (in 12 reviews)

  • You are paid by your talk time 0 (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Do your homework!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at LiveOps

    Pros

    There used to be some bright people here... And once upon a time there was a bright future. That's all gone now.

    Cons

    Where to start...
    Your personal live has no value to management
    Management adds no support or value to the employee
    No one helps and those that want to are too spent with their own workload
    The poor judgement starts at the very top...
    The company is bleeding resources and the only reason why you see high ratings is because they are planted there. Listen to those who managed to escape
    Sadly, the people that you interview with are so desperate to get people in the door they are likely to tell you anything.

    Advice to ManagementAdvice

    Quit loading up these reviews with positive scores. The rank and file are miserable and treated badly. Spend time trying to fix the issues that got you in this position instead of making up phony high reviews.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    About as much up to chance as a game or roulette

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Pros

    Flexible, this was an at home call center position

    Cons

    You have no control over the type of work you will be offered after you pay for and pass your background check, so you can end up on an account with very little pay and no work.
    There is no real communication
    The system does not work and is real buggy
    Pay will likely be less than min. wage.

    Doesn't Recommend
    Disapproves of CEO
  3. 4 people found this helpful  

    Not worth the money or the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Pros

    Starts out nice, nice office, good location, free lunches, nice technology

    Cons

    Management is very 2 faced, people are afraid to breath, there is a high turnover, feared reports, feared sharing ideas, no life work balance, do not try to take a holiday or vacation

    Advice to ManagementAdvice

    Treat people the way you want to be treated

    Doesn't Recommend
    Disapproves of CEO
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  5. 3 people found this helpful  

    Like working at a fraternity that I wasn't a member of and not invited to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at LiveOps

    Pros

    Cool idea, great promise, fun job.

    Cons

    Backbiting culture, people who worked at NetScape, went to Columbia or UC Berkeley welcome, others don't last

    Advice to ManagementAdvice

    Lead the company, communicate vision and concrete plans on how to attain them. Promote more open culture. Break up the fraternities (Cal, Columbia, NetScape), make room for divesity.

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful  

    A big waste of time, work an 8 hour shift and maybe if you are luck make $5, for the day, that is less than $1 an hour.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Pros

    Set your work schedule, You can pick to work in the day of at night whatever is best for you but that does not mean you will get calls

    Cons

    Work schedule-Pick days and pray you get one call against the thousands competing for calls and time slots.
    Pay- only 25 cents PER TALK MINUTE (did you get that? You are ONLY PAID FOR TALK TIME)
    You will be thrown in with almost no help from on duty supervisors
    This is really a thinly vailed telemarketing company
    Long, long upsell scripts

    Advice to ManagementAdvice

    Take care of the agents that stay with you. Don't hire so many people for such little calls. Having people working a long shift to make pennis is slave labor. You say I can grow my buisness with LiveOps. on what you pay I would go out of buisness.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    Don't waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Contractor  in  Lynchburg, VA
    Current Employee - Contractor in Lynchburg, VA

    I have been working at LiveOps

    Pros

    You don't go to work, when you wake up your at work. You don't need to budget for fuel or clothing, you can work in your PJs.

    Cons

    Working from home is great, if it pays, Live ops doesn't pay. You will likely do it for years before you can get to a level that makes it worthwhile. Most likely, you will sit and stare at the monitor, and get nothing for it. When you are available for work eight hours but only get paid for three or four hours...well you do the math. Then of course, getting eight hours a day is next to impossible.

    It appears that all it is, is a system where a company can have vast resources of available people, but the company has virtually no risk, and almost no expense, for the resource. Employment as a contractor has all the negative aspects of any other job and none of the benefits.

    Advice to ManagementAdvice

    You have a good thing going, but law suits and states refusing you to operate in that state will continue if you can't do something about making the pay equitable.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    infomercial soft offer sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at LiveOps

    Pros

    Work from home. Independent contractor. Very flexible hours, 24/7. Very low start up expense.

    Cons

    Only paid for actual talk time which has decreased over the past several months due to the loss of several major client/customers. Recently the per minute talk time pay rate was reduced by 60% for an elite group of sales reps.

    Advice to ManagementAdvice

    Communicate.

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful  

    Communication.. they lack Big Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at LiveOps

    Pros

    You get to choose your hours/days... kinda.. more about this in "cons"

    Cons

    They are vultures when it comes to picking blocks to work. More agents than blocks. Hard to get more then just a few per day.

    They penalize you for computer problems, eventho, there are hundreds of other agents experiencing the exact same problems. They take "lines" away from you, with no notice, and unless you ask, not explanation. When you do ask, you are "punished" further, with more lines being removed and less calls routed your way.

    You sit, waiting to take calls ( you are only paid for "talk time") and wait, and wait... few if any come your way. When you send them a pb (email) they don't answer, or use one of their generic response, which will have nothing to do with your question.

    As several previous folks posted liveops needs to: 1) learn how to treat people 2) communicate 2a) do it honestly, 3) use common sense, 4) be professional, just to name a few.

    They keep hiring, after all, it cost them nothing... you pay for everything. So many on the phones, takes calls away from the seasoned agent being able to take calls.. which is what generates the money.

    Advice to ManagementAdvice

    Stop being afraid... give a direct answer to a direct question. Stop with the canned answers already.

    Doesn't Recommend
    Disapproves of CEO
  10. 6 people found this helpful  

    This Company Sucks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Agent (Independent Contractor)  in  Santa Clara, CA
    Current Employee - Agent (Independent Contractor) in Santa Clara, CA

    I have been working at LiveOps

    Pros

    You can work whenever you want
    Answer infommercial calls from home.

    Cons

    Caveat Emptor!
    1. It cost 50.00 to pay them for a background check
    2. You can work whenever you want however, It's very hard to click on the days and times that you want to work because on Thurs the schedule is released and thousands of suckers across the country are all waiting for it, so while you click on certains times to work on for ex: Monday by the time you finish clicking all the time slots for Monday al the slots for Tues, Weds Thurs and Fri are gone! There are always Sat and Sunday slots available
    3. You only get paid for the time you TALK! So if you aren't being transmitted any calls and you sit there for 2 hours you only get paid for the calls you answered. It pays .25 per minute for most calls.
    4. They are Unforgiving you will use a script that has a slew of extra add ons to offer the customer you are graded on this attached to your empoyee number in percents. The less add ons you sell the more you suck! Then you get less calls routed to your line! Right now I have been logged in for 2 hours 20 minutes and I am at a 94% out of 100% rank and I have 27 minutes of talk time which equals about 5.00 if i get lucky!
    5. They are also unforgiving if you have a computer glitch! Say you logon and suddenly your internet goes out perhaps it's your cable companies fault and not yours well then Liveops will not forgive you if you signed up to work and can't log on. Stuff happens! Well, they will knock down your percent everyone starts with 100% say you go down to 95% wel, guess what? You will get one call per hour and two if you are lucky! The only way to get it to go back up to 100% is to work fifty, 30 minute time slots and if you only work part-time it could take you 3-6 months to get your percent back to 100%
    So you can be signed on for 4 hours and earn 3.00 an hour and this is common!
    6. Taxes- liveops doesnt take them out of your pay therfore, it is up to you to file a 1099 in order to pay if you earn 600.00 or more per year
    7. All those people bragging about how much they earn are working non-stop. Trust me they are working maybe 10-12 hours per day.

    Liveops the TRUTH- it's a form of slavery they are getting away with Murder, low wages and unfair practices, it's only a matter of time before they will get a huge class action lawsuit

    Advice to ManagementAdvice

    Try to be more consiferate of the people answering the phones at home. Being unforgiving because we have a computer glitch is Cruel! How would you like it if everytime you had computer trouble at work you didnt get paid for it?

    Doesn't Recommend
    Disapproves of CEO
  11. 6 people found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Pros

    I can set my own schedule. The flexibility is nice but as you will see below, they have greatly increased the cost of having that flexibility.

    Cons

    They have recently cut pay in several departments and it appears it will be spreading to others. They recently announced they are under review by the Department of Labor. They recently started blaming front line workers in general for failures in critical tests. They have recently had a mass influx of new front line workers. Training materials for front line workers leave them woefully unprepared, and due to the DOL investigation, management has decided no support for new hires is the best option.

    Advice to ManagementAdvice

    Large institutional investors pay people to look deeper than a P&L statement. Your IPO will not be as grand as you think. Being cash heavy, under invested in technology and hostile toward your front line workers leaves you susceptible to being sold off in parts directly following an IPO. If your goal is the biggest P&L statement prior to IPO and then running with the money, you are on track. If your goal is sustainability and growth, then your tearing down the exact things that build those up seems misguided. Focused hiring of qualified individuals, retention of those who outperform their peers, calculated investment in new technologies and a marketing strategy that emphasizes quality over price point are the keys you have lost somewhere.

    Doesn't Recommend
    Disapproves of CEO

LiveOps Photos

We built a new engineering rec room, including MAME (Multi Arcade Machine Emulator); many a disagreement is settled with Street Fighter
No rec room is complete without XBox One, Apple TV, and plenty of couch space

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