LiveOps

  www.liveops.com
  www.liveops.com

LiveOps Reviews

Updated December 14, 2014
Updated December 14, 2014
227 Reviews
3.6
227 Reviews
Rating Trends

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Vasili Triant
50 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 61 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 11 reviews)


Cons
  • Otherwise you will suffer by getting very low call volume and make very little money (in 16 reviews)

  • Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful (in 6 reviews)

More Highlights

Employee Reviews

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  1.  

    Pure Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at LiveOps as a contractor (more than 8 years)

    Pros

    Has not been a Pro with this company since 2009 when they went public.

    Cons

    This company does not know how to honor its own contracts. It is promising its clients things that it should not.
    There is too much effort put into cutting costs.
     Most calls routed to agents are not getting through due to out dated equipment.
    Too many changes without thinking things through means more changes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Take more for your employees and give Less will get you know where

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Pros

    1) Flex hours when you can get them and then it does not prove you will work

    Cons

    1) Poor training
    2) Poor pay
    3) Poor help on the calls ( no not guesss if you do not know the answer)
    4) Call routing its a secert like the Coco cola recipe . But, then they tell you and its not correct
    5) Tech support Tech support Tech Support not cross Lop they have no idea about most of the programs so what are they there for?
    3) Sales contests drawings do them live not " behind the scenes " No one can see that . And if its the highest selling person then show everyone the break down? the number 1 2 3 etc no blind drawings .
    4) Calls please who ever routes the calls or who tells them how to route them in a idiot when you have anyone commited that has fairly good stats where are the calls ? Where are they going? Are they going to reps so they can cert?Wake up LOps this can be a large HUGE $$$$$$ making place for everyone . Do not sh...t on the hand that feeds you

    Advice to ManagementAdvice

    Do not Sh....t on the hand that feeds you

    Doesn't Recommend
    Disapproves of CEO
  3. 5 people found this helpful  

    Do your homework!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at LiveOps

    Pros

    There used to be some bright people here... And once upon a time there was a bright future. That's all gone now.

    Cons

    Where to start...
    Your personal live has no value to management
    Management adds no support or value to the employee
    No one helps and those that want to are too spent with their own workload
    The poor judgement starts at the very top...
    The company is bleeding resources and the only reason why you see high ratings is because they are planted there. Listen to those who managed to escape
    Sadly, the people that you interview with are so desperate to get people in the door they are likely to tell you anything.

    Advice to ManagementAdvice

    Quit loading up these reviews with positive scores. The rank and file are miserable and treated badly. Spend time trying to fix the issues that got you in this position instead of making up phony high reviews.

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    About as much up to chance as a game or roulette

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Pros

    Flexible, this was an at home call center position

    Cons

    You have no control over the type of work you will be offered after you pay for and pass your background check, so you can end up on an account with very little pay and no work.
    There is no real communication
    The system does not work and is real buggy
    Pay will likely be less than min. wage.

    Doesn't Recommend
    Disapproves of CEO
  6. 4 people found this helpful  

    Not worth the money or the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Pros

    Starts out nice, nice office, good location, free lunches, nice technology

    Cons

    Management is very 2 faced, people are afraid to breath, there is a high turnover, feared reports, feared sharing ideas, no life work balance, do not try to take a holiday or vacation

    Advice to ManagementAdvice

    Treat people the way you want to be treated

    Doesn't Recommend
    Disapproves of CEO
  7. 3 people found this helpful  

    Like working at a fraternity that I wasn't a member of and not invited to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at LiveOps

    Pros

    Cool idea, great promise, fun job.

    Cons

    Backbiting culture, people who worked at NetScape, went to Columbia or UC Berkeley welcome, others don't last

    Advice to ManagementAdvice

    Lead the company, communicate vision and concrete plans on how to attain them. Promote more open culture. Break up the fraternities (Cal, Columbia, NetScape), make room for divesity.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    A big waste of time, work an 8 hour shift and maybe if you are luck make $5, for the day, that is less than $1 an hour.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Pros

    Set your work schedule, You can pick to work in the day of at night whatever is best for you but that does not mean you will get calls

    Cons

    Work schedule-Pick days and pray you get one call against the thousands competing for calls and time slots.
    Pay- only 25 cents PER TALK MINUTE (did you get that? You are ONLY PAID FOR TALK TIME)
    You will be thrown in with almost no help from on duty supervisors
    This is really a thinly vailed telemarketing company
    Long, long upsell scripts

    Advice to ManagementAdvice

    Take care of the agents that stay with you. Don't hire so many people for such little calls. Having people working a long shift to make pennis is slave labor. You say I can grow my buisness with LiveOps. on what you pay I would go out of buisness.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Don't waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Contractor in Lynchburg, VA
    Current Employee - Contractor in Lynchburg, VA

    I have been working at LiveOps

    Pros

    You don't go to work, when you wake up your at work. You don't need to budget for fuel or clothing, you can work in your PJs.

    Cons

    Working from home is great, if it pays, Live ops doesn't pay. You will likely do it for years before you can get to a level that makes it worthwhile. Most likely, you will sit and stare at the monitor, and get nothing for it. When you are available for work eight hours but only get paid for three or four hours...well you do the math. Then of course, getting eight hours a day is next to impossible.

    It appears that all it is, is a system where a company can have vast resources of available people, but the company has virtually no risk, and almost no expense, for the resource. Employment as a contractor has all the negative aspects of any other job and none of the benefits.

    Advice to ManagementAdvice

    You have a good thing going, but law suits and states refusing you to operate in that state will continue if you can't do something about making the pay equitable.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    infomercial soft offer sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at LiveOps

    Pros

    Work from home. Independent contractor. Very flexible hours, 24/7. Very low start up expense.

    Cons

    Only paid for actual talk time which has decreased over the past several months due to the loss of several major client/customers. Recently the per minute talk time pay rate was reduced by 60% for an elite group of sales reps.

    Advice to ManagementAdvice

    Communicate.

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    Communication.. they lack Big Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at LiveOps

    Pros

    You get to choose your hours/days... kinda.. more about this in "cons"

    Cons

    They are vultures when it comes to picking blocks to work. More agents than blocks. Hard to get more then just a few per day.

    They penalize you for computer problems, eventho, there are hundreds of other agents experiencing the exact same problems. They take "lines" away from you, with no notice, and unless you ask, not explanation. When you do ask, you are "punished" further, with more lines being removed and less calls routed your way.

    You sit, waiting to take calls ( you are only paid for "talk time") and wait, and wait... few if any come your way. When you send them a pb (email) they don't answer, or use one of their generic response, which will have nothing to do with your question.

    As several previous folks posted liveops needs to: 1) learn how to treat people 2) communicate 2a) do it honestly, 3) use common sense, 4) be professional, just to name a few.

    They keep hiring, after all, it cost them nothing... you pay for everything. So many on the phones, takes calls away from the seasoned agent being able to take calls.. which is what generates the money.

    Advice to ManagementAdvice

    Stop being afraid... give a direct answer to a direct question. Stop with the canned answers already.

    Doesn't Recommend
    Disapproves of CEO

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