LiveOps

www.liveops.com

LiveOps Reviews

Updated January 28, 2015
Updated January 28, 2015
235 Reviews
3.6
235 Reviews
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Vasili Triant
56 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 61 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 11 reviews)


Cons
  • Otherwise you will suffer by getting very low call volume and make very little money (in 16 reviews)

  • Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful (in 6 reviews)

More Highlights

Employee Reviews

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  1.  

    infomercial soft offer sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at LiveOps

    Pros

    Work from home. Independent contractor. Very flexible hours, 24/7. Very low start up expense.

    Cons

    Only paid for actual talk time which has decreased over the past several months due to the loss of several major client/customers. Recently the per minute talk time pay rate was reduced by 60% for an elite group of sales reps.

    Advice to ManagementAdvice

    Communicate.

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    Communication.. they lack Big Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at LiveOps

    Pros

    You get to choose your hours/days... kinda.. more about this in "cons"

    Cons

    They are vultures when it comes to picking blocks to work. More agents than blocks. Hard to get more then just a few per day.

    They penalize you for computer problems, eventho, there are hundreds of other agents experiencing the exact same problems. They take "lines" away from you, with no notice, and unless you ask, not explanation. When you do ask, you are "punished" further, with more lines being removed and less calls routed your way.

    You sit, waiting to take calls ( you are only paid for "talk time") and wait, and wait... few if any come your way. When you send them a pb (email) they don't answer, or use one of their generic response, which will have nothing to do with your question.

    As several previous folks posted liveops needs to: 1) learn how to treat people 2) communicate 2a) do it honestly, 3) use common sense, 4) be professional, just to name a few.

    They keep hiring, after all, it cost them nothing... you pay for everything. So many on the phones, takes calls away from the seasoned agent being able to take calls.. which is what generates the money.

    Advice to ManagementAdvice

    Stop being afraid... give a direct answer to a direct question. Stop with the canned answers already.

    Doesn't Recommend
    Disapproves of CEO
  3. 6 people found this helpful  

    This Company Sucks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Agent (Independent Contractor) in Santa Clara, CA
    Current Employee - Agent (Independent Contractor) in Santa Clara, CA

    I have been working at LiveOps

    Pros

    You can work whenever you want
    Answer infommercial calls from home.

    Cons

    Caveat Emptor!
    1. It cost 50.00 to pay them for a background check
    2. You can work whenever you want however, It's very hard to click on the days and times that you want to work because on Thurs the schedule is released and thousands of suckers across the country are all waiting for it, so while you click on certains times to work on for ex: Monday by the time you finish clicking all the time slots for Monday al the slots for Tues, Weds Thurs and Fri are gone! There are always Sat and Sunday slots available
    3. You only get paid for the time you TALK! So if you aren't being transmitted any calls and you sit there for 2 hours you only get paid for the calls you answered. It pays .25 per minute for most calls.
    4. They are Unforgiving you will use a script that has a slew of extra add ons to offer the customer you are graded on this attached to your empoyee number in percents. The less add ons you sell the more you suck! Then you get less calls routed to your line! Right now I have been logged in for 2 hours 20 minutes and I am at a 94% out of 100% rank and I have 27 minutes of talk time which equals about 5.00 if i get lucky!
    5. They are also unforgiving if you have a computer glitch! Say you logon and suddenly your internet goes out perhaps it's your cable companies fault and not yours well then Liveops will not forgive you if you signed up to work and can't log on. Stuff happens! Well, they will knock down your percent everyone starts with 100% say you go down to 95% wel, guess what? You will get one call per hour and two if you are lucky! The only way to get it to go back up to 100% is to work fifty, 30 minute time slots and if you only work part-time it could take you 3-6 months to get your percent back to 100%
    So you can be signed on for 4 hours and earn 3.00 an hour and this is common!
    6. Taxes- liveops doesnt take them out of your pay therfore, it is up to you to file a 1099 in order to pay if you earn 600.00 or more per year
    7. All those people bragging about how much they earn are working non-stop. Trust me they are working maybe 10-12 hours per day.

    Liveops the TRUTH- it's a form of slavery they are getting away with Murder, low wages and unfair practices, it's only a matter of time before they will get a huge class action lawsuit

    Advice to ManagementAdvice

    Try to be more consiferate of the people answering the phones at home. Being unforgiving because we have a computer glitch is Cruel! How would you like it if everytime you had computer trouble at work you didnt get paid for it?

    Doesn't Recommend
    Disapproves of CEO
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  5. 6 people found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Pros

    I can set my own schedule. The flexibility is nice but as you will see below, they have greatly increased the cost of having that flexibility.

    Cons

    They have recently cut pay in several departments and it appears it will be spreading to others. They recently announced they are under review by the Department of Labor. They recently started blaming front line workers in general for failures in critical tests. They have recently had a mass influx of new front line workers. Training materials for front line workers leave them woefully unprepared, and due to the DOL investigation, management has decided no support for new hires is the best option.

    Advice to ManagementAdvice

    Large institutional investors pay people to look deeper than a P&L statement. Your IPO will not be as grand as you think. Being cash heavy, under invested in technology and hostile toward your front line workers leaves you susceptible to being sold off in parts directly following an IPO. If your goal is the biggest P&L statement prior to IPO and then running with the money, you are on track. If your goal is sustainability and growth, then your tearing down the exact things that build those up seems misguided. Focused hiring of qualified individuals, retention of those who outperform their peers, calculated investment in new technologies and a marketing strategy that emphasizes quality over price point are the keys you have lost somewhere.

    Doesn't Recommend
    Disapproves of CEO
  6. 5 people found this helpful  

    Liveops has great growth potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Pros

    Upon joining the company, it is great. You become loyal to the company and prove your worth with hopes of opportunities they promise.

    Cons

    Yes, you notice the revolving door, and you know something is wrong. Unfortunately, the company does keep a lot of secrets. Morale is horrible. In a atmosphere where you assume everyone is working together, it appears people are working against each other. People are only numbers and they value no one.

    Advice to ManagementAdvice

    What happened to the genuine Liveops that was? People are afraid they may breathe the wrong way. It appears the glassdoor has shattered here.

    Doesn't Recommend
    Disapproves of CEO
  7. 6 people found this helpful  

    LiveOps, a poor career choice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Pros

    - Only *some* positions are flexible WFH/Remote
    - Lunch two days per week
    - Bring your dog to work
    - Comfortable cube space and location

    Cons

    - Management lies, especially during the interview. Be sure to get things in writing, no exceptions!

    - Talk to the predecessor that was in your role before you. Do not always believe management when they insist it is a new position. Do your homework on LiveOps BEFORE you accept the offer of employment. Do not be afraid to ask the important questions and verify your sources are unbiased. For example, do not ask the recruiter or LiveOps HR.

    - You must keep accurate records, logs, and information when meeting with teams and even your own manager. Things said are often taken out of context, used for political gain, or used against you.

    - HR is there to protect the management team and could care less about you, period.

    - Your manager can be a tyrant or egotist who HR will protect while giving you the shaft

    - HR will tell you that you should just be thankful that you have a job in a downturned economy

    - Do you have questions on the job? Prepare to be blacklisted, especially if they are more efficient or great ideas and you aren’t in the top tier circle.

    - Since the company is severely short staffed (red flag), you will find very limited resources to help you with any project or task

    - Everyone is terrified to touch anything in engineering, IT, or systems because something might break.

    - The corporate politics are out of control, multi-group fighting is very common

    - The company lacks direction and clear leadership

    - You will feel severely underappreciated for every contribution and sacrifice

    - Your friends may forget what you look like, if it weren’t for Facebook.

    - You will work long hours and pay will not match what you put in - no work/life balance!

    - The class system is alive and well at LiveOps and your value to the company depends on your title

    - With the class system in place please remember that if your title isn't VP or above then your opinions typically do not matter

    - Rally is a serious time suck and drains creativity but is used all over the company to "increase productivity and efficiency"

    - Many of the senior managers are absolutely useless and make zero contributions to the bottom line or productivity but they are always protected

    - While there are a few great people at LiveOps, poor hiring decisions are made across the board

    - If you are a prospective employee, please take my advice - RUN! If you fail to heed this warning, don't blame anyone but yourself when you're sitting there with your hands to your face asking yourself quietly, "What have I done? Why did I agree to work here?"

    - Many people have flown through LiveOps attempting to make a big difference. Ask the question, "If LiveOps is so fantastic, why is there a large exodus of great people?" Don't buy into management telling you that they simply didn't, "Opt-In"

    - LiveOps management thrives on the lower class employees not knowing particular information. There are a lot of closed door conversations. Remember that an omission is still deception or a lie.

    Advice to ManagementAdvice

    - If you spent a lot more of your energy into your service, people, and processes instead of cleaning up after management mistakes then you would find your company in much better shape.
    - Respect those who work for you, listen to them, value their input
    - Provide real life/work balance to everyone and not a select few
    - Improve your hiring process to hire only the best of the best, no more bargain hires
    - Get rid of the monarchy mindset and value everyone's contributions and input
    - Create an environment where people feel good about coming to work (even if remotely)
    - Get rid of dead weight including managers, directors, and VPs who do nothing
    - End the unnecessary drama and politics that kills working collaboratively
    - Understand that employees CHOOSE to work at LiveOps, it isn’t a right or blessing (regardless of the economy)

    Doesn't Recommend
    Disapproves of CEO
  8. 4 people found this helpful  

    A Very Bad Experience ---

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Pros

    There are some good talented people in this company, but unless you are one of the golden employees, your contributions really don't matter. All the same people are always recognized and it is a very limited number.

    Cons

    The money is not bad but its not great. By the time you tally up how many hours you work, you begin to wonder if you are making much more than minimum wage.

    There is NO balance between work and life - none. Not evenings, not weekends, all bets are off.

    Many managers are incompetent and they take no responsibility, nor are they held accountable despite the company mantra about not mistaking action for traction. You are on your own here because your managers won't help and everyone else is too overloaded to help. Staff shortages are rampant and work is piled on until you can't take any more.

    People often treat each other with disrespect. If you are a positive person who wants to make an honest contribution to the success of the company, it won't happen here. Don't waste your time.

    Advice to ManagementAdvice

    Take an honest look at yourselves and take responsibility. Support your employees and find ways to solve issues instead of creating them. Lose the attitude that people are leaving because they are not "opting in". No one would knowingly buy in to the environment currently in place. Stop letting the good people leave. Weed out the people who want the status quo.

    The issue starts at the top. Come out of your state of denial. Look at the reviewer that gave LiveOps a 5 rating... Naturally there is no advice to Sr. Management because they don't believe they are part of the issue. There is no question about who wrote such a review or why. Sr. managers are going to have to start working if they keep losing resources.

    Doesn't Recommend
    Disapproves of CEO
  9. 6 people found this helpful  

    Can't endure it any longer -- I'm out of here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA

    I worked at LiveOps

    Pros

    Very social environment, people (the lower tiers) seem to genuinely care about each other. Reasonable ability to work from home. Interesting concept (the telephony + web is very challenging). Company is pre-IPO and profitable.

    Cons

    Constant, flailing re-orgs (You'd think it was the Death Wobble, except they've been at it for years).

    Annoying under-hiring of key teams, others seem to be arbitrarily bloated.

    Very stingy with resources -- there is NO staging/testing environment (often poorly tested projects make it to production).

    Major frustration with lack of ownership of older projects (something breaks, but the original developers no longer work there and nobody wants to touch it for fear of breaking it).

    Extremely frustrating, seemingly arbitrary roadblocks in Operations often hold up projects much more than necessary.

    As talent leaves (which is happening more and more), lots of the back-fills have been "bargain" hires.

    Upper management has become an old-boys club from eBay (good luck getting anywhere if you're not in their club).

    Advice to ManagementAdvice

    Fill out key teams (bring back the talent levels, not more bargains). Overhaul marketing leadership. Focus on painful projects like code overhauls and core technology upgrades, not dreaming up some next great thing with a 2-year horizon. Stop with the over-priced "big name" executive management hires and find people that want to get their hands dirty.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Good Concept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Homesourcer
    Former Employee - Homesourcer

    I worked at LiveOps

    Pros

    LiveOps has a great idea and could possibly be a pioneer in a whole new industry.

    Cons

    The people you have to speak with, if you are able, are all very rude and control freaks. 99% of your communication is via email and it is always from a "do not reply" address. Only after you have spent money and time do you find that the most of the products and the sales approach are robotic and designed to exploit a credit card.

    Advice to ManagementAdvice

    Do something to enhance the attitude of intake reps. Lighten up and let salespeople be salespeople. Let people know what the products and the pitches are early in the game.

    Doesn't Recommend
    Disapproves of CEO
  11. 4 people found this helpful  

    Until there's a big change in leadership I'd counsel prospective employees to read the hand-writing on the wall - run.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA

    I worked at LiveOps

    Pros

    Good exposure to a number of different industries and customers. Nice facility location. Good people with some interesting skill-sets. Progressive visions for changing work.

    Cons

    Inability of senior management to execute and listen to feedback from underlings. Management-style is NOT progressive although it attempts to function like other Silicon Valley companies (no peer reviews/360 reviews, no project feedback and post-mortems) - as a result, a command & control top-down management style is pervasive resulting in a lot of internal politics and in-fighting and little support & resources for underlings who are supposed to get the job done. Favoritism for many promotions is given to hiring outside instead of developing leadership from the inside.

    Advice to ManagementAdvice

    Learn how to listen, then execute to the feedback that you're hearing from the front lines. Institute peer reviewing and project continuous-improvement initiatives. Creating new resourcing strategy for alignment of projects instead of a "letting the chips fall as they may" approach. Bottom-line:
    1)create better integrity with employees - a lack of trust is currently pervasive throughout the company culture
    2)walk the talk - to bring progressive value to the marketplace a company has to be really progressive on the inside
    3)create better opportunities for employee development with lateral transfers, promoting from within if you want to boost employee loyalty.

    Doesn't Recommend
    Disapproves of CEO

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