LiveOps Reviews

Updated October 1, 2014
Updated October 1, 2014
211 Reviews
3.5
211 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Vasili Triant
44 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 60 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 10 reviews)


Cons
  • LiveOps controls your call volume and call lines (in 13 reviews)

  • Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great culture driven by a top notch leadership team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director  in  Boston, MA
    Current Employee - Sales Director in Boston, MA

    I have been working at LiveOps full-time for less than a year

    Pros

    Opportunities to be creative and be accountable without having to deal with "red tape". Lots of room for advancement at LiveOps.

    Cons

    Working remotely sometimes it's hard to stay on top of the latest company info, and to keep up with the day to day happenings at HQ.

    Advice to ManagementAdvice

    Love the energy from Vasili, and how it trickles down to everyone within the organization. Great communication from Senior Management on a weekly basis, which truly keeps everyone focused on the same objectives.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    On the right track

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative
    Current Employee - Administrative

    I have been working at LiveOps full-time for more than 3 years

    Pros

    New leadership. Renewed energy. Creating a strategy that makes sense. I like the focus on employee satisfaction and engagement. CEO who communicates a lot.

    Cons

    We need to ensure that every employee understands how they individually contribute to the short & long-term success of the company.

    Advice to ManagementAdvice

    Keep rocking and rolling!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Specialist
    Current Employee - Program Specialist

    I have been working at LiveOps full-time for more than a year

    Pros

    Fantastic work-life balance, fun environment, excellent benefits

    Cons

    Unclear career path, the dreaded month of April when long term employees are released due to the business not achieving expected growth, and sudden departure of top management leaves questions of stability.

    Advice to ManagementAdvice

    When conveying information to staff, everything is portrayed through rose tinted glasses. Leaves me wondering what the true picture is for this company. I believe this company can grow but wonder if employees are truly being given an accurate picture.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    LiveOps is place where one can excel and grow with company while very fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Support Engineer  in  Redwood City, CA
    Current Employee - Senior Customer Support Engineer in Redwood City, CA

    I have been working at LiveOps full-time for less than a year

    Pros

    Smart management, open communication, employee and customer oriented company. Experience a positive corporate culture where individuals feel valued, respected, and capable of making a difference.

    Cons

    Most of the challenges are coming from fast growing clients and customer capacity.

    Advice to ManagementAdvice

    Let us have more challenges!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    I am happy so far with Liveops

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer (Platform)  in  Redwood City, CA
    Current Employee - Senior Software Engineer (Platform) in Redwood City, CA

    I have been working at LiveOps full-time

    Pros

    Relaxed working environment, cool coworkers and management as well.

    Cons

    As engineer, wish for more usage of modern applications

    Advice to ManagementAdvice

    Give employees more opportunities to do new things.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Flexible hours, but the rest is not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phone Sales Consultant  in  Jacksonville, FL
    Current Employee - Phone Sales Consultant in Jacksonville, FL

    I have been working at LiveOps full-time for less than a year

    Pros

    Flexible schedule, potential to earn a lot, a variety of opportunities to sign up for, lots of support, chat help is very nice. The software system you use is online and the best, most organized out there. You don't have to download a bunch of stuff, it's all within one login, which is almost non-existent for work at home companies.

    Cons

    Terrible metrics, one bad mark and you lose your good, money-making lines. The commits (hours on schedule) are VERY hard to get, there are a lot of agents that work here and you have to compete with them all at the same time to click on little squares to get your schedule. WAY too many people work for them. No benefits, you are an Independent Contractor. No real room to move up except work more hours. The affinities you sell at the end are very, very fishy. Not sure they are totally legit.

    Advice to ManagementAdvice

    Give more changes to low performance. It shouldn't be "one strike and you lose your good lines forever." I tried complaining that there should be a probation period or something, but I guess they have so many agents they don't care.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Lies, and then....more Lies....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent  in  Fayetteville, NC
    Current Employee - Call Center Agent in Fayetteville, NC

    I have been working at LiveOps as a contractor for less than a year

    Pros

    You'll learn a lot about what to watch out for in the "work-from-home" industry and be very familiar with all red flags for future searches.

    Cons

    No direct communication. False Promises of available work (it's a lottery system where you pray for hours until you prove yourself, which you can't do unless you can click on the mystery floating availability block before everyone else in your position), poor description of program.

    Advice to ManagementAdvice

    Consider brushing up on the idea of ethics and not promise hours or opportunities you cannot deliver.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Was once great. That time has passed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at LiveOps full-time for more than 5 years

    Pros

    Flexibility
    People are nice
    New CEO should help morale
    Work from home sometimes

    Cons

    Extreme workload
    No work life balance
    Constant layoffs in areas that need it the most
    New CEO can't fix what is broken

    Advice to ManagementAdvice

    The agent business is your core business and revenue. Quit ignoring it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Don't waste your time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at LiveOps as a contractor for more than a year

    Pros

    You can schedule your own hours and their call center is open 24 hours a day, the training is at your own pace and is not instructor led

    Cons

    You are paid by your talk time 0.25 per minute, so IF you talk for a full hour you are paid 15.00 for that one hour. However, the call volume is terrible because they have so many people working, it is hard to get any hours and worst of all you are answering infomercial calls. Trying to constantly sell them more than they called in for, before you can even process the order you have to go through like 5 screens of upsells, with the customer getting angrier and angrier the more you try to sell them

    Advice to ManagementAdvice

    Get some other clients, the upsells are annoying

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    In general , it was nice experience to work at LiveOps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Redwood City, CA
    Former Employee - Director in Redwood City, CA

    I worked at LiveOps full-time for more than 5 years

    Pros

    the working culture was good and company promoted innovation. They had two times hackdays per year :) The technology management teams also picked up 1-2 projects of them and rolled them to the production.

    Cons

    The base pay for the employees which joined the company a long time ago were too lower. The company needs to have a retention plan for employees.

    Advice to ManagementAdvice

    It will be better to increase pay base.

    Recommends
    Negative Outlook
    No opinion of CEO

LiveOps Photos

We built a new engineering rec room, including MAME (Multi Arcade Machine Emulator); many a disagreement is settled with Street Fighter
No rec room is complete without XBox One, Apple TV, and plenty of couch space

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