LivePerson Reviews

Updated August 26, 2015
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3.5
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LivePerson Chairman and CEO Robert P. LoCascio
Robert P. LoCascio
90 Ratings

Pros
  • Lots of great people and there is always lots of food (in 14 reviews)

  • A true sense of ownership in what you do, and the people you collaborate with (in 3 reviews)

Cons
  • With a startup like atmosphere running on an agile development jet engine, the workload may impact your work life balance (in 5 reviews)

  • Constant strategic shift - lots of employee attrition due to frustration over lack of focus (in 3 reviews)

More Pros and Cons

124 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (1)

    I feel very lucky!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I think this type of environment is amazing for a certain person. To really excel here, you have to be a self-starter, enjoy initiating projects, work collaboratively, and work hard. This isn't the type of place where you can come in and do the same thing day after day: there are always new things happening and that sort of complacency is not rewarded. As far as office perks, the NYC office has a gym with classes, a locker room, free lunch on Fridays, flexible start time, and overall a fun office space.

    Cons

    If you do take on more projects, you will stand out and will be given more responsibility. However, that doesn't necessarily mean you will be compensated differently/promoted. I think the company can do a better job of identifying the people really putting in the effort. More responsibility is great, but a bigger paycheck wouldn't hurt either... We also recently had a change in high level management, so that definitely caused some upset, but in my opinion, the company is recovering well and is better for it.

    Advice to Management

    As I said, just take the time to appreciate the employees who are thriving in this culture, because it isn't easy to be constantly pushing yourself.

    LivePerson Response

    Jul 6, 2015 – Head of Global Workplace Engagement

    We feel very lucky to have you. Thank you for the review and I'm going to make sure we are doing more things like the Outstanding Employee Awards and quarterly recognition to celebrate our people who ... More


  2. Helpful (1)

    VSA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - VSA in Atlanta, GA
    Current Employee - VSA in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working for Liveperson is one of the best things that has happened to me. This company allows their employees to enjoy a stress free environment, and understands the importance of family, friends, and relaxation. The start off pay allows their employees to live comfortable and is suitable for the work. Co-Workers are great, and awesome communication with managers. If you have an opportunity to work with Liveperson, take it. It will be the best decision you will ever make!

    Cons

    I think if you are excelling in your numbers, you should be allowed to continue working from home!

    LivePerson Response

    Aug 31, 2015 – Head of Global Workplace Engagement

    Such a positive and wonderful review! Thank you so much. We are glad that you feel it has been one of the best things that has happened to you. Let's keep the momentum going and please let us ... More


  3. Helpful (1)

    Customer Success

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Consulting Director in New York, NY
    Current Employee - Strategic Consulting Director in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LivePerson (Less than a year)

    Pros

    Great Culture and great people.

    Cons

    Lack of organization and vision from executive leadership.


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  5. Outstanding Culture!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    The company is extremely focused on providing a great culture for its employees to work. The offices are awesome and there is never a lack of food in the kitchens. LivePerson recognizes the importance of not only building solid relationships with your customers & colleagues, but also your family and friends. So much so that they give employees back time to spend connecting with those who are closest to them. On the business side of things, a few words come to mind: innovative, robust, cutting edge, exciting, growth. LP offers a nice compensation package including fair wages, generous PTO, outstanding insurance plan, and outstanding 401k employer match!

    Cons

    Some would say that we have spent TOO much time and energy on culture and not enough on innovation. Products tend to be released before they are fully baked and cannot support our largest tier brands. The product development team is on its own and seems to be very distant from the rest of the company and is often hesitant to take advice from those of us who are interacting with the customers. If we could do a better job of closing that gap, we'd ultimately be able to shape our platform into what our largest clients need. Hiring: Hire based on pipeline and closed deal needs. Think what do we need in terms of resources to support this... not based on weather or not the senior executive management wants to hire or not for that quarter.

    Advice to Management

    The management as a whole seems to be doing a good job. My direct manager could be a little more engaged and provide additional direction but overall is not micromanaging and enables me to be successful in my position. Continue to be completely transparent and share knowledge down!


  6. Good Company overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LivePerson full-time (More than a year)

    Pros

    Cares about employees. Great benefits (profit sharing, health, dental, life, retirement, bonuses). Convenient location. Management very open.

    Cons

    Growth is relatively slow within certain departments. Policies for larger client accounts differ heavily from smaller clients, causing extra stress on team members. Consistent monitoring can have detrimental effects on customer service.

    Advice to Management

    Overall, I would make clear directives for those who are interested in growth and development. It seems that many positions are limited to a particular department or a tangential department. Look into reducing the required time to remain in a position before being able to post out.


  7. Helpful (5)

    Be an Owner, Help Others - hope for the future?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LivePerson (More than a year)

    Pros

    Belief in serving people (the greater good, not just bottom line); Employees and colleagues who believe in each other who really want to make a difference; Great market space and opportunity; Casual environment, free lunch Fridays, Good benefits, Encourages disruptive ideas. Great office environments, Willingness to provide the tools to get the job done

    Cons

    Revolving door leadership - talented executives come and go - see the light and find the door. Most of those that remain hanging on, hopeful to drive and influence change. Constantly changing direction, unilateral decision making. Common themes "I've been Robbed" or "Because Rob said so".

    Advice to Management

    The latest messaging and direction are exciting - who doesn't want to Kill the 800#! It's ok to cut back on the free lunches; LP has a compelling vision and the best market opportunity, pick a direction and stick to it - the market is yours to lose and it's slipping between your fingers. Rob, do what you do best - vision and innovation; bring in a strong CEO; the CFO, Head of Sales, Head of Customer success are talented, exceptional individuals - let them make the decisions and lead Liveperson through this stage of it's corporate life and beyond.


  8. Helpful (1)

    Great place to work in NY for a progressive tech company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LivePerson (More than 3 years)

    Pros

    Great place to work -- lots of progressive change!

    Cons

    Could use some more structure and communications around decision-making.

    LivePerson Response

    Jul 20, 2015 – Head of Global Workplace Engagement

    Thanks for the feedback on more structure and communications related to decision-making. I think that this is something we can certainly take a look at and improve in the very short term. We're ... More


  9. Helpful (4)

    Over-Achievers Paradise

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LivePerson full-time

    Pros

    Company culture and development opportunities are set up to reward those who work hardest and can sustain that level of passion over long periods of time. As a result, people are often promoted from within to leadership positions. The company does their best to allow staff to contribute to all aspects of the business, regardless of role or function. For over-achievers and people who enjoy having extra responsibilities, this is a great place to be. The core product has a lot of potential. LivePerson has been leading the way in terms of getting the market to see the value in "messaging", versus traditional contact methods like phone and email. You have to be somewhat passionate about this movement in order to be engaged and excited to work here.

    Cons

    Constant shuffle of sales/customer strategy. Company vision has mostly remained the same, but the messaging to the market has been slippery and hard to grasp without lengthy conversations and demos. This could be the nature of the beast, but I've seen much clearer product pitches from firms offering up even more complicated solutions. The product/platform that is being sold to customers is developed and maintained in Israel while the the rest of the company's traditional corporate functions are headquartered here in NY. This creates an inherent disconnect and sometimes feels like there are multiple companies instead of one cohesive organization.

    Advice to Management

    More education and emphasis on the product/platform is needed across the board. Sales ("field") teams need to have better alignment with the actual people that maintain and develop LiveEngage. Rethink your strategy of having your R&D and Product teams in a different location than your Sales and Marketing Teams. Give the CEO a break and give someone else a shot at articulating the vision and future of the company.

    LivePerson Response

    Jul 6, 2015 – Head of Global Workplace Engagement

    We do love our "Over Achievers" and always strive to create a workplace focused on our people bringing their passion and energy while joining forces to make things happen every day. Many thanks ... More


  10. Helpful (6)

    This place is run by a rookie playbook with inexperienced management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LivePerson full-time (More than 3 years)

    Pros

    Solid investment in growing sales and development function.

    Cons

    Weak leadership that expresses a lack of commitment to its employees and is afraid to take decisive action on product and service enhancements.

    Advice to Management

    Take some public speaking courses or even improvisational acting classes so that you can address your employees and investors with conviction and confidence. Spend time one on one with rank and file employees and listen to ideas and try to engender an open dialogue with staff.

    LivePerson Response

    Jul 20, 2015 – Head of Global Workplace Engagement

    Really appreciate the feedback and the advice. We are certainly trying to address the issues around more real time opportunities to spend with all employees to listen to their ideas and foster an ... More


  11. Helpful (3)

    Dynamic, quirky place that keeps you on your toes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LivePerson full-time (More than 3 years)

    Pros

    Company is driven by a sincere, real vision. The CEO is committed to challenging the status quo and believes we are serving a great purpose, not just punching in to make money. There are sincere efforts to connect the global offices to establish a sense of team. If you like to just go with the flow and are nimble enough to adjust, you'll be happy here.

    Cons

    Workplace flexibility (working from home within reason) was an assured perk when I started, but sr. leadership has started to frown upon it. People are often expected to strive for more leadership and responsibility but are not compensated for taking on more. There is a sense that if you don't pursue higher profile roles you aren't a good fit for the company. If you leave at 6:00, you feel like you have to sneak out.

    Advice to Management

    Acknowledge that people can be a strong, dedicated asset to the company, even if they don't necessarily want to climb up the ladder and take higher level positions.

    LivePerson Response

    Jul 6, 2015 – Head of Global Workplace Engagement

    Thank you for sharing your insight and also for your 3+ years of continued service at LivePerson. As you posted, we really want to make sure that everyone has a good understanding of the company's ... More



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