LivePerson

  www.liveperson.com
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LivePerson Reviews

Updated August 10, 2014
Updated August 10, 2014
64 Reviews

3.3
64 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LivePerson Chairman and CEO Robert P. LoCascio
Robert P. LoCascio
45 Ratings

Review Highlights

Pros
  • Lots of great people and there is always lots of food (in 10 reviews)

  • The company really look to help others and to contribute to the world (in 3 reviews)


Cons
  • We were expected to work long hours, and work-life balance was not always respected (in 3 reviews)

  • This means high expectations and rapid growth, inevitably there are going to be many changes (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Progressive leadership. Highly talented pool of people. Lot of opportunities to travel. The company has a solid business model and track record. Experienced new leaders have vision for ushering in next stage of growth.

    Cons

    Distributed workforce brings in lot of inefficiencies and some accompanying unhealthy politics.

    Advice to ManagementAdvice

    People travel a lot. With advent of google hangouts and other collaboration software, perhaps consider reducing travel. I suspect a good bit of travel can be reduced resulting in lower cost and higher productivity. However, one of the key differentiator with Liveperson is enabling face to face connection. I think it is being pushed to extreme hurting productivity and timeline.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Group of smart working people. Casual environment.

    Cons

    No set electronic approval process.

    Recommends
  3. 1 person found this helpful  

    not positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    seemingly a nice place to work - with a great culture of acceptance - at first

    Cons

    too much focus on East Coast - poor management; ineffective new hire training & integration; unqualified managers, poor communication skills

    Doesn't Recommend
    Negative Outlook
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  5.  

    good people overall, but dysfunctional leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    the folks that actually "do work" are great to work with. there is strong culture of collaboration and willingness to help others. the flexibility to work from home is a great bonus.

    Cons

    the sales and execs have a myopic view of success...those who sell are highly valued and compensated while those who actually do the work are not...maybe that's par for the course! vision from the top doesn't seem to understand what it requires to be a company capable of servicing enterprise level customers. having all of the product team located offshore is frustrating from many perspectives...

    Advice to ManagementAdvice

    listen to those folks that actually work with your customers on a daily basis. also, pay the premium for more talented developers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Nice people...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Vision for the future of a multi-channel digital engagement platform is compelling.

    Cons

    Too many changes in sales coverage allows competitors (whose technology has caught up) to steal business and killing morale. WAY too much turnover for a company with goals of being a market-leader.

    Advice to ManagementAdvice

    If you really want your employees to "be an owner", invest in the technology you bring to market TODAY and quit changing coverage models.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Not what it used to be...

    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Leader in their space and always looking to innovate. Nice offices

    Cons

    Lacking strong leadership. Some of the products are in silos, making it difficult to work with people in other departments. Some of management only have their own best interest in mind and it hurts the company as a whole.

    Advice to ManagementAdvice

    You have strong products, but take a close look at the people running them to really push forward

    Doesn't Recommend
    Disapproves of CEO
  8.  

    A company with big goals never quite achieving at the level it could...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    People. Culture (unique). Office spaces around the world. There is a very cool feel about the place beyond offering free stuff. Very dedicated staff.

    Cons

    The difficulty of getting new product to market more efficiently. Key leaders are not always aligned. New leaders lack understanding and feel about the importance of how to inspire people. They seem insincere.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    A myopic mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Services  in  New York, NY
    Current Employee - Professional Services in New York, NY

    Pros

    Good compensation, fun at times, good product ideas.

    Cons

    Product is out of date and hard to use, they talk about helping others but doing really do so, there is no tolerance for thinking outside the box. Internal systems are ridiculous

    Advice to ManagementAdvice

    Don't be so complacent. Encourage open discussion. You have to be willing to change to grow, you are a high tech company after all.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    This company is highly professional, responsive and reliable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counselor and Writer  in  New York, NY
    Current Employee - Counselor and Writer in New York, NY

    Pros

    provides a much needed service to individuals and businesses worldwide. Offers professionals the opportunity to expand their practice. They are highly reliable and helpful.

    Cons

    it's difficult to reach top management by phone; more access would be helpful to those who work with the company as independents and to the company itself.

    Advice to ManagementAdvice

    Once again, more access and interaction with independent professionals who work through Liveperson would be of mutual benefit

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Fun place to work - just make sure you know what you want to get out of it or else you may waste a lot of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    Pros

    The company gives you the room to express yourself and pursue ideas. The culture is fun and loving. The products are good.

    Cons

    Constant strategic shift - lots of employee attrition due to frustration over lack of focus.
    Will either get acquired by SAP or similar Goliath or never really take off. (hope I'm wrong as I still work there)

    Advice to ManagementAdvice

    "just focus" and stop changing strategy every six months. Turn the CEO into an executive chairman and hire professionals with actual experience or knowledge.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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