LivePerson Reviews

Updated April 13, 2015
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3.8
101 Reviews
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LivePerson Chairman and CEO Robert P. LoCascio
Robert P. LoCascio
73 Ratings

Pros
  • Lots of great people and there is always lots of food (in 14 reviews)

  • A true sense of ownership in what you do, and the people you collaborate with (in 3 reviews)

Cons
  • With a startup like atmosphere running on an agile development jet engine, the workload may impact your work life balance (in 5 reviews)

  • Constant strategic shift - lots of employee attrition due to frustration over lack of focus (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. great company, lot of energy, entrepreneurial culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    energetic, entrepreneurial environment. collaborative culture of people working together. while silos do exist given the global spread of the company, folks really engage to build what's called "meaningful connections." truly global company, which is quite impressive, given the size of company and # of employees. strong presence in europe and also building solid footing in asia, particularly australia and japan.

    Cons

    given how things are globally spread, you really need to manage your time effectively. the product and engineering team are based in israel. hence, if you're based in us, you'll need to schedule early morning calls. hence sometimes days can get bit long.

  2. A corporation with a start up mindset

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson full-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Company culture and able to move to different teams

    Cons

    No true growth opportunities, mostly lateral.

  3. Helpful (11)

    Emperor's New Clothes - Don't go there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at LivePerson

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Leader in the industry
    - Adoption of this chat/C2C Customer Engagement technology is widely accepted where as 5 years ago some were still skeptical in Fortune 500 organizations
    - Culture is hip and fun but sometimes bordering on ridiculous and maniacal

    Cons

    - The market space is saturated
    - LivePerson is on the right side of the bell curve in terms of new growth
    - In an effort to push the new growth, they came up with new products they've been trying to get working and sold for 3-4 years yet they don't really work that well. Every new hire who gets sold the LP religion is completely brainwashed that selling the new modules will solve world hunger, but they don't realize the veterans have been trying to sell them for 3 years prior and they don't work.
    - The emphasis on company culture is so intense that I think the CEO and corporate people are completely disconnected from the day to day realities of what the front line field people are doing and what the customers really need.
    - Anyone who works at corporate is connected to the whole corporate hoopla and they all seem deliriously happy and psyched up but if they were in the field listening to customer they'd feel differently.
    - The CEO should have stepped out his role years ago and simply remain a visionary while someone really competent who knows how to run a company knows what they are doing.
    - The customers are not that satisfied with larger deployments and it was harder to sell against the commoditized industry at top dollar prices.

    Advice to Management

    Get a new CEO. Playtime is over.

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  5. Helpful (4)

    Once upon a time this was a great company...

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LivePerson full-time (More than 5 years)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great learning experience for people new to the workforce.
    Allows employees to work Remote
    Great PTO and Benefits

    Cons

    High turnover in Sales.
    Doesn't live by culture the company claims to have.
    Product is outdated, lost its competitive edge.

  6. A former IC with LivePerson

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Independent Contractor
    Former Employee - Independent Contractor

    I worked at LivePerson

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    First off--I was an IC with LP rather than a regular employee. (Glass door requires I submit a review of some place I have worked, but as a self employed person, that's tough-this is as close as I could come.)

    Hours were very flexible, and I did get paid. Overall a good experience.

    Cons

    Percentage taken from ICs is a bit higher than other companies I have contracted for. Software connection was usually good, but getting support not so much.

    Advice to Management

    Don't penalize ICs by suspending them when the software has a glitch. Bi-weekly pay, rather than once a month would also go a long way to IC satisfaction.

  7. Helpful (1)

    Company Tries Hard, But

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson full-time (More than 5 years)

    Pros

    Plenty of Independence
    OTE is good for Field Sales, but base salary is below average

    Cons

    High Customer Turnover as Largest Existing Customers are Moving to Competition
    Field Sales has had very Turnover every year for past 5 years.
    Very low percentage or REPs make Quota
    Crisis Management with Existing Accounts takes away from Selling.
    No Marketing Support, as CMO and Marketing Teams have turned 100%
    Very hard to Get Technical Support and Direction given new Platform Direction and Delays

  8. Global Leadership Role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Global Leadership Role (Sales/Marketing/Operations) in New York, NY
    Current Employee - Global Leadership Role (Sales/Marketing/Operations) in New York, NY

    I have been working at LivePerson full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Excellent support from your upstream management
    - Company culture is amazing
    - Many large global customers
    - Excellent vision on the future of the company (disruptive in the marketplace, game changing, continuation of market leadership position)
    - The opportunity to earn what they tell you
    - Open/honest management team
    - Team bonding
    - Family culture
    - Bright future
    - Plenty of room for advancement

    Cons

    - Need to create roles in marketing other technology companies have
    - Rely's too much on being a cloud company (its ok to have some it infrastructure)
    - Occasional redundancies of efforts
    - Too many resources on small business/low revenue part of the business

    Advice to Management

    - Keep it up as its working and I move being a part of this company
    - 2b in revenue is realistic and can be reached within 5 years
    - Focus more on landing more bigger logo's (no one ever lost their job choosing LivePerson ��)

  9. Helpful (3)

    Great company, exciting times...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at LivePerson full-time (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Liveperson went through a major reorg of the Salesforce mid 2014 and ever since has been getting stronger results and closing bigger contracts. Plenty of opportunity to make good money if your in sales.

    Strong sales leadership.

    Cons

    Long hours and much international travel due to the global nature of some of the contracts. The CEO should retire or step back.

    Advice to Management

    Keep it up!

  10. Helpful (11)

    Weakest Executive Team of any firm I have worked for...STAY AWAY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at LivePerson full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Smart people, interesting space in the digital world

    Cons

    - poor executive leadership
    - immense politics for a company of this size
    - CEO is in over his head and needs to go...a "Founder CEO"...Jeff Bezos & Mark Zuckerberg he is not, although he fancies himself to be
    - Product is scaled to small businesses, but over 1/2 of the firms revenue comes from large enterprise customers - they are not happy
    - incredible organization misalignment between product, support, marketing and sales...this company doesn't quite know how to grow up
    Some of the firm's largest customers have taken LP to RFP and are considering alternative vendors/partners

    Advice to Management

    - Board needs to fire the CEO, Rob Locascio
    - Company needs a COO...the fact that there isn't one is ridiculous as nothing gets documented/executed
    - correct the retention problem among most senior executives...you can't hold on to good people

  11. Helpful (2)

    I LOVE MY JOB!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategic Service Director in New York, NY
    Current Employee - Strategic Service Director in New York, NY

    I have been working at LivePerson full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Dynamic product, super smart employees, fluid culture, industry leader, fantastic benefits, strategically focused leadership, and tons of opportunities to be a part of growth

    Cons

    We work hard - we are lean - high engagement requires focus. no goofing off here. but the rewards are amazing. Management respects work life balance, and respects that we work so hard. work hard. play hard.

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