LiveWorld

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LiveWorld Reviews

Updated Mar 8, 2014

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All Employees Current Employees Only

3.1 11 reviews

50% Approve of the CEO

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Peter H. Friedman

(4 ratings)

55% of employees recommend this company to a friend
11 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    On-line moderation

    Social Media Moderator (Current Employee) Los Angeles, CA

    ProsWork is flexible to a certain degree. You can become as involved or as disconnected from the rest of the moderators as you choose. Of course working from home is always a plus.

    ConsThe pay isn't that great and there is no chance of moving up from moderation. There also is no such thing as a raise for good performance. It's basically shift work so you are tide to a set time. A weekends are a must and sometimes you work odd hours.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Worse than A Certain Massive Retailer

    Social Media Moderator (Current Employee) San Jose, CA

    ProsThe ability to work from home and request days off without getting a ding is the only reason I remained with them for so long.

    ConsNo benefits, literally nothing: no healthcare, no vacation days or sick days, no raises (over tens years and the only raise I received was when my state increased minimum wage... So I got a raise to match the new minimum wage - if you look at the salaries here on Glassdoor, you'll see the crazy disparity between hourly and salary employees), no 401k, no training opportunities, nothing. Not permitted to work full-time or get overtime (except around Black Friday).

    No room for advancement based on time with the company, skills, or ability to learn. Only advancement is via a "who you know" process, again, quite literally. They recently offered moderators a chance for an advanced role, and the email that went out to every moderator said the managers would look at applications and vote on their favorites based on what they personally knew about each mod - no interview process.

    No regular review process where you can learn what you're doing right, only the out-of-the-blue emails that tell you when you've made a mistake. Fear culture at its best.

    Micro-management and forcing moderators to stick to a copy-and-paste script. They say you can deviate from the script, but it's when you do that they find the most errors, so out of fear, most mods stick to the canned responses.

    No loyalty or rewards to long time hourly employees.

    Huge competition for hours. As soon as a schedule is released, if you are not immediately in the scheduling system grabbing unclaimed shifts, you have no chance to get them. This is because they hire far more mods than required. For example, a recent client wanted their social media accounts moderated for 15 hours a week. One moderator could easily do that, offering the company a great and consistent experience. Instead, Liveworld hired 15 mods for the position. The contract soon ended because of the poor quality of engagement from many of the mods.

    Advice to Senior ManagementPlace as much value in your mods - the face of your clients and your company - as you do in your salaried employees and you will have a much better "product."

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Dead End

    Anonymous Employee (Former Employee)

    ProsRemote working, flexibility, great, friendly moderation staff.

    ConsNo appreciable upward movement. Over 8 years in and pay was essentially the same. You're expected to be flexible and quick thinking but that's not reflected in the rate of pay. No benefits, no real communication between management and moderation staff. Who you know can be more important for what little room for advancement than how you do your job. Merit means nothing. Looking for a minimum wage job but don't want to flip burgers? This is it. Division between corporate management and moderation staff is deeply rooted and nearly impossible to work through. No sense of Loyalty. No attempt to retain those who could truly benefit the company.

    Advice to Senior ManagementLearn to communicate.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

    4 people found this helpful  

    Years later, still no salary increase

    Anonymous Employee (Current Employee)

    ProsAbility to work at home, demonstrate accountability and responsibility, stay current with the world of Web 2.0 and make my own hours to some degree.

    ConsNo promotions, no salary increases, no respect, no trust, no faith in employees, no common courtesy. Consistent peon treatment with no recourse, no accountability and no satisfaction. This is a true blue internet sweat shop and while there are things they do on the surface to make themselves feel better, nothing ever really changes.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Was okay

    Anonymous Employee (Former Employee)

    ProsThe job was a Remote job.
    The schedule was a flexible schedule.
    The work was easy work.
    The job was fun to do.

    ConsA big con is the Pay and benefits.
    There didn't seem to be many growth opportunities.
    There wasn't much support from management.

    Advice to Senior ManagementTreat employees better.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Great Company to work for

    Anonymous Employee (Current Employee)

    ProsThe majority of the staff is very helpful and kind.
    Work on your own schedule.
    Yearly training for new and seasoned workers.

    ConsPay never changes.
    No raise.

    Advice to Senior ManagementKeep up the great work!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great Way to Start A Career in Moderation

    Moderator (Former Employee) San Jose, CA

    Pros- They hire people with little to no past moderation experience which is a very great way to get your foot in the door of this industry

    - You get to work from home

    - There are many diverse clients on all sorts of social platforms which makes work interesting

    Cons- Extremely low pay compared to their competitors

    - Part time work and hours can vary from week to week

    - Some of the managers and chat leads are difficult to work with due to personality clashes and styles but this can be said about many jobs so it is not unique to LiveWorld

    - Communication is hard to come by. Weekly or even monthly team meetings would be useful to get everyone on the same page. Many times, policies and rules vary from lead to lead and manager to manger due to miscommunication. Hosting meetings consistently for the mods would help alleviate this

    - There is no incentive to stay with the company long-term. There is no pay raises and promotions are rare. From my understanding someone working there 8 years gets the same rate of pay as someone who just started yesterday. That is disheartening and fosters some of the negativity that can be seen among some of the mods.

    Advice to Senior ManagementGetting the mods, chat leads, and managers on the same page regarding policies and procedures should be priority. Host consistent weekly or monthly meetings with the mods to ensure they are all on the same page. Give incentives such as performance-based raises or even longevity raises to those who have been there for more than a couple of years.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Strong Company with extremely gifted and talented group of Directors, Managers, Techs and staff.

    Moderator (Current Employee) San Antonio, TX

    ProsSchedule flexibility- New Faces/Fresh Concepts- Respect - Responsible co-workers and Managers - Innovative and creative ideas - Positive, open minded mind- sets.

    ConsLack of company events, ie. gatherings, chats and general social mingling. Some communication interpretation issues - at times. New ideas versus outdated concepts and strategies.

    Advice to Senior ManagementSeeking your advice and accolades. Thank you for being cheerful and upbeat!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Focus in Social Media

    Social Media Moderator (Current Employee) California, MD

    Pros1) Self-expression and sharing themselves,

    2) Friends

    3) Attention

    Consless hours of duty .. need more hours to work

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    LiveWorld is a great place

    Anonymous Employee (Former Employee) San Jose, CA

    ProsLiveWorld is a place of mutual respect. The management team respects the employees. The employees respect each other and the management team. Everyone respects the clients. The teams share information across all of the functional areas effortlessly. Overall, it is a very positive work environment with a team of hard working individuals that do whatever it takes to get a the job done and done right while keeping a healthy work/life balance.

    ConsThe ONLY con was that most of the staff worked remote so we didn't get to see each other as much as we would have liked. In some cases, people never met each other face to face.

    Advice to Senior ManagementKeep up the good work. You guys are a diamond in the ruff.

    Yes, I would recommend this company to a friend

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