Livefyre

www.livefyre.com

Livefyre Reviews

Updated January 20, 2015
Updated January 20, 2015
25 Reviews
2.9
25 Reviews
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Livefyre Founder & CEO Jordan Kretchmer
Jordan Kretchmer
21 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Exciting company with great people and technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive
    Former Employee - Sales Executive

    I worked at Livefyre full-time (more than an year)

    Pros

    I've been in the workforce for a while.. over 15 years. And have been at some awful startups. This is not one of them. As a sales person, I had a great time, was not micromanaged (lots of autonomy) and had a great product to sell. I made some good money and worked with some of the best people ever. So take previous reviews with a grain of salt. If it was bad, I would definitely sound off. It was not. This is no B.S. review. I was there for over a year and a half and just recently left for my own reasons. But I had a great time at Livefyre and would recommend it to any sales exec.

    On to the Pros:

    - Incredible platform
    - Collaborative, smart workforce. Truly friendly people willing to help you close deals
    - Hot company. Yes, it's not all perfect, but this company (I believe) will exit successfully
    - Great office, good food

    Cons

    - Lead gen.... Guys, hire more lead gen reps right friggin now! Hopefully you've already done this. It's all about top of the funnel.
    - CEO.. We know you're busy spreading the word, but spend more time in the office in 2015
    - Hiring.. Sometimes hiring is rushed at Livefyre. Focus on hiring the right fits, especially in management roles.

    Advice to ManagementAdvice

    Keep adding to your great platform. Bump up the lead-gen and continue to work on your brand strategy. Also, get a more cohesive agency strategy.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Past the point of no return

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Livefyre

    Pros

    Livefyre is great at attracting likable and fun characters, in fact that's the entire interview process. No questions asked will determine your merit or degree of talent, but more that you're going to fit in and not ask any real questions. So if you can ham it up you'll surely get a seat.

    Fun and incredibly expensive parties
    Rooftop is cool

    Cons

    When I joined the company it was soaring, but I knew it wouldn't last. There was no strategy or development plan to grow the business, just sell product. Sell, sell, sell. Sell to anyone, everyone. At first it was very encouraging, wow we're making money and getting funding and moving into a new building! A staggeringly huge and expensive floor at the very top, with uncomfortable but sleek looking furniture. Nobody liked it, it was too bright and hard-edged, all the rooms are completely glass so there's no privacy to speak of anywhere. The developers complained about the lights and the CEO held an all-hands meeting where he yelled at everyone for being ungrateful, saying that they're the most expensive lights money can buy!

    Long story short the company tanked after some things nobody can talk about (NDA), with no backup plan the CEO calls everyone together and starts crying. Crying. He failed, and he knew it. But he had no plan-b, his answer was to be belligerent. And if you were one of the people who didn't fall for his schtick you had a big fat target painted on your forehead.

    Advice to ManagementAdvice

    Fire all VPs across the board, put your money into engineering and not hiring a whole new sales team to sell the same garbage to the same people who don't want it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 11 people found this helpful  

    It's like a dysfunctional family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Livefyre

    Pros

    Lots of free snacks, drinks and alcohol, and catered lunches and dinners once a week. Really nice office with a game room and roof deck. Fun parties once every couple months. Coworkers are mostly pretty cool and there are lots of after-work happy hours, sports leagues, and other stuff like that.

    Cons

    Management from the top down is very immature. Everything looks great on the surface but there is an undercurrent of seedy company politics. Product changes direction at the whim of any customer request or snap judgement from the CEO, so employees end up spinning their wheels for nothing all the time. Senior management is like a boys club and very secretive about the direction of the company, they've let several key employees go over the past few months without communicating their departures to the rest of the team.

    Advice to ManagementAdvice

    Be more strategic about product, employee growth and retention, and the direction of the company. Don't ask an entire team to pull all-nighters for weeks on a project you end up scrapping because suddenly you changed your minds. Beer and parties can't make up for a lack of honesty, respect, and direction from management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    Nightmare On Third St. Stay Clear Of This Horror Show!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Livefyre full-time (more than an year)

    Pros

    Pros? The only pro I can come up with is showing me what a terrible culture looks like so I never work anywhere as horrible as this again.

    Cons

    I've worked here for two years. One star is too many for this place. I thought the new year might turn things around for us at Livefyre but then the CEO sent out the worst beginning of the year email I've ever read. Not motivating and as usual he took no accountability for where the company is at because of his amateur hour leadership. The culture here is worse than high school. It's like junior high school. The CEO's management style is fear, lies, intimidation, lies and more lies. There is no real strategy other than the one Jordan has stolen from our competitors and tries to pass off as his own vision. No one has direction and development is a mess. Morale is the lowest its ever been. If you are thinking of coming to work here, save yourself and go somewhere else.

    Advice to ManagementAdvice

    Take email away from Jordan.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 11 people found this helpful  

    Hanging by a thread.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Livefyre

    Pros

    Free food and drinks. - Snacks, all kinds of single serve drinks, catered meals and top shelf liquor.
    Cool/huge office, game room and roof deck - Really cool design and sprawling outside area.
    WFH days, team offsite's and really fun parties. - You can get away with a lot.

    Cons

    Dishonest and disrespectful senior management. - Yelling, cussing, insulting. All from the top down.
    Uneven pay. - Yup, for the same jobs.
    Clear favoritism. - Either you're "in with the in crowd" or you're on the outs.
    No work/life balance. - Personal relationships suffer as a result.
    No job stability. - Working in constant fear.

    Advice to ManagementAdvice

    1 - Send executives and management through some rigorous re-training. HR needs to be involved.
    2 - Stop being so secretive. The office was built with glass walls, so start being transparent.
    3 - On the same note, know when to make things private. Fights, firings and reviews should be done somewhere not everyone can see/hear you.
    4 - Stop letting people go with little to no warning, especially those who affect the entire org. We miss them.
    5 - Stop tolerating anyone who says "That's not in my job description."
    6 - Ask for anonymous feedback in the office or via email if you don't want to keep seeing it here.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 9 people found this helpful  

    Run away. Far and fast.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Designer in San Francisco, CA
    Current Employee - Designer in San Francisco, CA

    I have been working at Livefyre

    Pros

    Hm...employment? Honestly if you look at the other reviews you can see all you need to know. The best thing about this job is the snacks.

    Cons

    Every aspect of working here is a con.

    Advice to ManagementAdvice

    It's easy to see why management is so concerned about Glassdoor reviews - we can finally be honest about how awful it is to work here! Jordan would be better-suited running a fraternity than a company - he clearly knows nothing about creating a positive work culture. I'm honestly shocked that this company is still functioning at all.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 12 people found this helpful  

    There is no zero star option? This is the WORST place to work. I cannot stress enough how awful it is here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Livefyre full-time (more than an year)

    Pros

    There are some nice and talented people there who try their best to bring vitality and integrity to the environment. There are catered meals often.

    Cons

    Management rules within a shroud of contempt for transparency and integrity. They are so into being popular and well-liked that they have utterly checked their competency in the most basic ways at the door. In the multiple years I have been working in tech, I have never seen such incompetence and lack of basic leadership skills in senior position holders. However, there are a few folks in upper management who are generally solid (except not, because they let the others get away with atrocious acts of irresponsibility).

    There is no career path here unless you started when the org was founded and never ever ever call out any areas of opportunity or ask for anything to improve. Ever.

    There is a culture of oppressing ideas or activities that would generate change; especially if it would point out any mistakes that have been made. People have been routinely pushed out (made so miserable until they quit) for raising very valid issues. This is currently happening to me and others in various depts. And, despite management's obsession with determining the author of a negative Glassdoor review, they won't be able to determine an individual from a pool of multiple hard-working and otherwise happy people they are treating horribly.

    Advice to ManagementAdvice

    Ummm...fire yourselves?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 9 people found this helpful  

    NOT the place to be for Sales.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Livefyre full-time (less than an year)

    Pros

    Cool office space, public transportation to office, free food if you work in the office, CEO will give random time off around certain Holidays which is nice. Cool products and smart people.

    Cons

    Major lack of professionalism within sales leadership, an immense amount of "talk" but no "action" about changing a horrible comp plan, lowering very high unrealistic quota's and fair territory alignment. The proof is in the pudding when 6 high level sales professionals are no longer with the company within 1 year of being hired. The sales organization is a mess and no one is happy.....

    Advice to ManagementAdvice

    Hire new sales leadership if you want to take your company to the next level......dig deeper and talk to your employees and former employees about the immaturity and dishonesty of your sales leadership. Stop constantly putting off 1:1's for months while people are very unhappy and you have no idea why. Try being proactive in your leadership instead of reactionary when you need to jump to put out fires because of the lack of professionalism in your chosen leadership.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    There have been growing pains, but things are drastically changing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Livefyre full-time

    Pros

    There are a lot of reviews regarding sales compensation, and the way sales reps are treated at Livefyre. There have been drastic changes within the last 30 days, and we are all delighted the management team has exceeded our expectations with revisions to the current compensation plan for sales reps. It is clear that members of the sales staff were previously let go due to non-performance, and nothing else. Others who have left, decided that the changes promised by management were happening/being implemented quickly enough. Livefyre restructured its management team, after hiring a new CFO. The new CFO brings in years of experience within the SaaS world, including multiple successful exits. If you are a SaaS sales professional, you have an opportunity to make a lot of $$$

    Cons

    Like with every startup that goes from a small group to a 170+ person company, there are growing pains. Sometimes things are not escalated to the level they need to be, or are not treated as time-sensitive as they really are. Things have begun to dramatically change, and just hope they continue to.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Livefyre full-time (less than an year)

    Pros

    As another reviewer mentioned, a really fun product to sell. Lots of interest in the marketplace, top of the line technology, and everyone in the organization is interested in helping you achieve your best. The people are great.

    A couple of reviewers mentioned that there were some comp plan issues for sales reps. I'm a current rep, and while there were definitely some challenges in the past, the company has recently taken big steps to upgrade our comp plans, and also to realign quotas for more realistic expectations... all retroactively! Which has been great. I understand that management continues to look into improving the incentive structure, and will be making more updates to further improve comp soon.

    Cons

    The sales organization could use more market & product roadmap training

    Advice to ManagementAdvice

    Communicate more! Employees love to hear about where the company is going and exciting things we're doing, and as we grow very quickly, it is becoming more important to have more regular, formalized means of communication.

    Recommends
    Approves of CEO

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