LivingSocial Reviews

Updated October 12, 2014
Updated October 12, 2014
381 Reviews
3.1
381 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LivingSocial President and CEO Gautam Thakar
Gautam Thakar
9 Ratings

Review Highlights

Pros
  • Only good thing is that you are able to work from home if you work on the Outside Team (in 52 reviews)

  • Fun work environment full of talented sales professionals (in 21 reviews)


Cons
  • Sales team isn't held accountable, low end of the pay scale, little to no work-life balance (in 15 reviews)

  • Ridiculous competition with inside sales, when we shout "local" in our Branding (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fast-paced, opportunities for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LivingSocial (more than an year)

    Pros

    Incredibly intelligent and energetic colleagues. Learned a ton in a short amount of time.

    Cons

    Sales team isn't held accountable, low end of the pay scale, little to no work-life balance.

    Recommends
    No opinion of CEO
  2. 4 people found this helpful  

    Awesome people, unattainable goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivingSocial

    Pros

    Everyone at LS is awesome. Laid back environment, great pay, AMAZING benefits

    Cons

    Too much change. Goals are not reachable especially in 2014

    Advice to ManagementAdvice

    Go back to the way things used to be. You had happy people who loved their jobs!

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Great Company - but difficult to navigate all their changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Consultant
    Former Employee - Senior Marketing Consultant

    I worked at LivingSocial full-time (more than 3 years)

    Pros

    Rewarding if you like win/win sales scenarios. The employees are all helpful and encouraging for the most part.

    Cons

    No work/life balance...all work all the time! Company lost direction and just followed Groupon (monkey see, monkey do) which made life difficult on the reps trying to sell originality.

    Advice to ManagementAdvice

    Find your own path..stop following Groupon. The 24-48 Flash sale may just be your niche! Listen to your tenured reps (the ones you havent already made to leave)

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Probably the best first job i could have had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Specialist in Washington, DC
    Former Employee - Inside Sales Specialist in Washington, DC

    I worked at LivingSocial full-time (more than an year)

    Pros

    Imitation-worthy culture, excellent sales training, fun product to sell, great incentives and overall satisfactory work-life balance, awards overachievement and is consistent with employee recognition

    Cons

    Some processes were very sloppy. Loss of vision in senior management in later years.

    Advice to ManagementAdvice

    Be more flexible for your clients

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Wow, this company has gone downhill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at LivingSocial full-time (more than 3 years)

    Pros

    Only good thing is that you are able to work from home if you work on the Outside Team.

    Cons

    Compensation changes every single quarter. Goals are given weeks or even more than a month into the new quarter, so how exactly is a rep supposed to hit a goal they don't have, which quite frankly, seems illegal. We also have no way of knowing the numbers they give us are even correct. Goals keep going up and and up even local though sales on the site are going down. Every day you see senior managers and senior sales people leaving the company, so feels like the ship is sinking. They have a few people that are still drinking the Kool Aid and trying to act like all is fine, but that is not the majority by any means.

    Advice to ManagementAdvice

    Admit the last year has been a total failure with all the changes and instead of demanding more and more while giving us less and less, admit that the Senior Managers that made those changes were wrong and compensate everyone for being guinea pigs for new goals, new systems and new software.
    Merchants have had it with us changing everything every 3 months as well.
    You lost a lot of good, no actually you lost a lot great people this last year, A LOT, so advice to management is compensate people appropriately and make sure software actually works before demanding everyone use it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Still here!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LivingSocial

    Pros

    The best thing about working here is working from home.
    Great benefits

    Cons

    I have years here and it is the only job where one quarter you feel like you are on your way to getting promoted and the next you feel you may not have a job!
    Expect things to change dramatically every other quarter and just when you feel like you got it, it changes again!
    Even management has no idea where goals come from. They just get a number and spread that number out and you never get that goal on time to even know what you are going to be up against.
    Most companies will pre plan, here is what ran last year in Q3 and here is how much revenue was brought in, they may give you an increased goal based on those numbers with a focus on rerunning those merchants and adding new merchants but not Living Social because those accounts are not even yours anymore, they have been assigned to various inside sales people because they have changed concepts or it did not meet new thresholds or could just be stuck in pending assignment, whatever the reason by the time these merchants are contacted they feel like you sold them and abandoned them. They may have had issues you are just know finding out about which you could have uncovered right away had the relationship not been immediately given away.
    Deals no longer perform the same as they use to but that doesn't stop the goals from increasing.
    Voices are not heard, if you do not drink the kool-aid, you are considered negative!
    The thing with kool-aid drinkers is that real issues never make there way to the top!
    You CAN NOT grow and change to be better without knowing what can make you better as a company.
    Great markets have been destroyed because they care more about what concept the money comes from instead of the fact that the money is coming!

    Advice to ManagementAdvice

    Fight to make this company what it use to be!

  8.  

    Great company, but daily deal space is on the decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Consultant
    Former Employee - Marketing Consultant

    I worked at LivingSocial full-time (more than 3 years)

    Pros

    You can make over 100k as long as your net revenue goals are within reach. Culture and the people are great to work with.

    Cons

    They don't advertise much anymore so losing market share to competitors. The daily deal space seams to be diminishing in general and losing a good amount of subscribers due to an email compromise doesn't help either. They pretty much pull net revenue goals out of a hat, so you may get lucky, but maybe not.

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Lost all of my trust

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at LivingSocial full-time

    Pros

    The benefits and compensation are great for top performers. There is no set vacation time- you take what you need. There is flexibility to work from home, and you have the ability to positively affect the lives of millions of customers. Coworkers are fun, and you will work with some of the smartest vendors in the e-commerce.

    Cons

    Management doesn't grasp that frequent tinkering with vital customer facing processes without adequate testing kills sales and demoralizes employees.

    There is no accountability when business processes like email distribution for deals and Salesforce break for months at a time. Income is entirely dependent on an arbitrary top down goal assignment. In other words- don't count on more than your base salary.

    Systems and processes are years behind what a billion dollar e-commerce company should offer to employees, merchants, and customers.

    Company funds go to overpaid consultants rather than retaining key contributing employees.

    Employee feedback for improvement is rarely acknowledged even when processes are FUBAR. Certain members of management are unqualified, and compensate by ignoring problems and making excuses. There are a lot of unhappy support staff who do the minimum to scrape by, but most of them have left in the past few months.

    Advice to ManagementAdvice

    The new CEO is saying all the right things, but he's not yet begun to take action. I hope he aligns employees with the proper values for success. We need to tackle the bureaucratic logjam that prevents people from tackling very real problems.

    For many, LivingSocial is their first real job, and we needs to transplant fresh ideas and accountability into the company DNA.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Finance Mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivingSocial full-time (more than an year)

    Pros

    Smart co-workers and a flexible schedule.

    Cons

    Mgmt that is incompetent, have gotten positions without having qualifications to manage.

    Neutral Outlook
    No opinion of CEO
  11.  

    Great company flawed business model.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Consultant in Atlanta, GA
    Former Employee - Marketing Consultant in Atlanta, GA

    I worked at LivingSocial full-time (more than an year)

    Pros

    In terms of technology this company has all the bells and whistles. They execute well, are customer focused and stand behind the product. If you want to learn some cool stuff it's a good place to start.

    Cons

    The daily deals business had a very short life spam with customers experiencing major deal fatigue. They missed the window of going public before the flaws in the business model where exposed.

    Advice to ManagementAdvice

    The only advice I would give to management is not to become so enamored with your next tech venture that you forget that being first in the space to go public trumps having the best product.

    Recommends
    Negative Outlook

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