LivingSocial

  www.livingsocial.com
  www.livingsocial.com

LivingSocial Reviews

Updated December 14, 2014
Updated December 14, 2014
412 Reviews
3.0
412 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LivingSocial President and CEO Gautam Thakar
Gautam Thakar
21 Ratings

Review Highlights

Pros
  • Only good thing is that you are able to work from home if you work on the Outside Team (in 56 reviews)

  • Great work life balance and focus on promoting good honest work (in 11 reviews)


Cons
  • Sales team isn't held accountable, low end of the pay scale, little to no work-life balance (in 17 reviews)

  • Ridiculous competition with inside sales, when we shout "local" in our Branding (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Still here!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LivingSocial

    Pros

    The best thing about working here is working from home.
    Great benefits

    Cons

    I have years here and it is the only job where one quarter you feel like you are on your way to getting promoted and the next you feel you may not have a job!
    Expect things to change dramatically every other quarter and just when you feel like you got it, it changes again!
    Even management has no idea where goals come from. They just get a number and spread that number out and you never get that goal on time to even know what you are going to be up against.
    Most companies will pre plan, here is what ran last year in Q3 and here is how much revenue was brought in, they may give you an increased goal based on those numbers with a focus on rerunning those merchants and adding new merchants but not Living Social because those accounts are not even yours anymore, they have been assigned to various inside sales people because they have changed concepts or it did not meet new thresholds or could just be stuck in pending assignment, whatever the reason by the time these merchants are contacted they feel like you sold them and abandoned them. They may have had issues you are just know finding out about which you could have uncovered right away had the relationship not been immediately given away.
    Deals no longer perform the same as they use to but that doesn't stop the goals from increasing.
    Voices are not heard, if you do not drink the kool-aid, you are considered negative!
    The thing with kool-aid drinkers is that real issues never make there way to the top!
    You CAN NOT grow and change to be better without knowing what can make you better as a company.
    Great markets have been destroyed because they care more about what concept the money comes from instead of the fact that the money is coming!

    Advice to ManagementAdvice

    Fight to make this company what it use to be!

  2. 2 people found this helpful  

    Great Company - but difficult to navigate all their changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Consultant
    Former Employee - Senior Marketing Consultant

    I worked at LivingSocial full-time (more than 3 years)

    Pros

    Rewarding if you like win/win sales scenarios. The employees are all helpful and encouraging for the most part.

    Cons

    No work/life balance...all work all the time! Company lost direction and just followed Groupon (monkey see, monkey do) which made life difficult on the reps trying to sell originality.

    Advice to ManagementAdvice

    Find your own path..stop following Groupon. The 24-48 Flash sale may just be your niche! Listen to your tenured reps (the ones you havent already made to leave)

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Probably the best first job i could have had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Specialist in Washington, DC
    Former Employee - Inside Sales Specialist in Washington, DC

    I worked at LivingSocial full-time (more than an year)

    Pros

    Imitation-worthy culture, excellent sales training, fun product to sell, great incentives and overall satisfactory work-life balance, awards overachievement and is consistent with employee recognition

    Cons

    Some processes were very sloppy. Loss of vision in senior management in later years.

    Advice to ManagementAdvice

    Be more flexible for your clients

    Recommends
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    LOOK AWAY, THIS IS NOT WHERE YOU WANT TO WORK, PERIOD.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivingSocial full-time (more than 3 years)

    Pros

    Coworkers, not including management. Ping pong table? Really, I can't think of any real PROS of working for this company.

    Cons

    Too many. I would need to write a novel.

    HORRIBLE, let me repeat, HORRIBLE management who are not experienced. The only thing they can provide is zero answers to your questions. To highlight their ability, they are only good at blaming others.

    Pay is not up to par.

    Dying industry with LIES LIES LIES from execs, directors, managers, etc. Everything is "on the table". There is no future, and sadly, no hope.

    No type of training to improve sales skills.

    Have you heard of "teachers pet" - well here, its a boys club. Only those who are favorites seem to get anything around here, which in all reality is nothing.

    zero work life balance.

    no perks at all.

    This is not a company that believes in ethics, moral or helping YOU excel in your career. By far, one of the worst experiences I have had.

    LEADS? Sure, if you like calling businesses that are no longer in business OR selling hula hoop parties. RIDICULOUS.

    Advice to ManagementAdvice

    HONESTY. ETHICS, PROFESSIONALISM. INTEGRITY. VALUES. COMPLACENCY. There are too many things to describe what type of advice needs to be given to management. Just look at recent news, you will find our execs pleading guilty to groping women in public. DISGUSTING.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Wow, this company has gone downhill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at LivingSocial full-time (more than 3 years)

    Pros

    Only good thing is that you are able to work from home if you work on the Outside Team.

    Cons

    Compensation changes every single quarter. Goals are given weeks or even more than a month into the new quarter, so how exactly is a rep supposed to hit a goal they don't have, which quite frankly, seems illegal. We also have no way of knowing the numbers they give us are even correct. Goals keep going up and and up even local though sales on the site are going down. Every day you see senior managers and senior sales people leaving the company, so feels like the ship is sinking. They have a few people that are still drinking the Kool Aid and trying to act like all is fine, but that is not the majority by any means.

    Advice to ManagementAdvice

    Admit the last year has been a total failure with all the changes and instead of demanding more and more while giving us less and less, admit that the Senior Managers that made those changes were wrong and compensate everyone for being guinea pigs for new goals, new systems and new software.
    Merchants have had it with us changing everything every 3 months as well.
    You lost a lot of good, no actually you lost a lot great people this last year, A LOT, so advice to management is compensate people appropriately and make sure software actually works before demanding everyone use it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great company flawed business model.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Consultant in Atlanta, GA
    Former Employee - Marketing Consultant in Atlanta, GA

    I worked at LivingSocial full-time (more than an year)

    Pros

    In terms of technology this company has all the bells and whistles. They execute well, are customer focused and stand behind the product. If you want to learn some cool stuff it's a good place to start.

    Cons

    The daily deals business had a very short life spam with customers experiencing major deal fatigue. They missed the window of going public before the flaws in the business model where exposed.

    Advice to ManagementAdvice

    The only advice I would give to management is not to become so enamored with your next tech venture that you forget that being first in the space to go public trumps having the best product.

    Recommends
    Negative Outlook
  8.  

    Creative People at the Wrong Spot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Associate in Washington, DC
    Former Employee - Content Associate in Washington, DC

    I worked at LivingSocial full-time (less than an year)

    Pros

    Lots of young creative talent and opportunities to work in different fields. Met some outstanding people that I keep in contact to this day. Was a great early career position.

    Cons

    There is a lot of miscommunication and misdirected focus. It's frustrating to want to be able to make awesome products and be surrounded by creative people who also want to make things happen, but then always hitting a wall. It just gets tiring - but as is the case with many jobs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Young and "hip" atmosphere but a total dial-for-dollars grind in a dying industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative
    Former Employee - Outside Sales Representative

    I worked at LivingSocial full-time (more than an year)

    Pros

    Outside sales working from home is much better than working in the office. Benefits were great with an excellent 401k plan. Good entry level sales job.

    Cons

    Leadership was mostly made up mid to late 20-something's who show their inexperience. Training was good, they spent a lot of money on it, probably too much. Office culture was fun, but they got work done as well. No real opportunity to make any money.

    Advice to ManagementAdvice

    Hire experienced people and pay them appropriately.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Lost all of my trust

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at LivingSocial full-time

    Pros

    The benefits and compensation are great for top performers. There is no set vacation time- you take what you need. There is flexibility to work from home, and you have the ability to positively affect the lives of millions of customers. Coworkers are fun, and you will work with some of the smartest vendors in the e-commerce.

    Cons

    Management doesn't grasp that frequent tinkering with vital customer facing processes without adequate testing kills sales and demoralizes employees.

    There is no accountability when business processes like email distribution for deals and Salesforce break for months at a time. Income is entirely dependent on an arbitrary top down goal assignment. In other words- don't count on more than your base salary.

    Systems and processes are years behind what a billion dollar e-commerce company should offer to employees, merchants, and customers.

    Company funds go to overpaid consultants rather than retaining key contributing employees.

    Employee feedback for improvement is rarely acknowledged even when processes are FUBAR. Certain members of management are unqualified, and compensate by ignoring problems and making excuses. There are a lot of unhappy support staff who do the minimum to scrape by, but most of them have left in the past few months.

    Advice to ManagementAdvice

    The new CEO is saying all the right things, but he's not yet begun to take action. I hope he aligns employees with the proper values for success. We need to tackle the bureaucratic logjam that prevents people from tackling very real problems.

    For many, LivingSocial is their first real job, and we needs to transplant fresh ideas and accountability into the company DNA.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Great company, but daily deal space is on the decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Consultant
    Former Employee - Marketing Consultant

    I worked at LivingSocial full-time (more than 3 years)

    Pros

    You can make over 100k as long as your net revenue goals are within reach. Culture and the people are great to work with.

    Cons

    They don't advertise much anymore so losing market share to competitors. The daily deal space seams to be diminishing in general and losing a good amount of subscribers due to an email compromise doesn't help either. They pretty much pull net revenue goals out of a hat, so you may get lucky, but maybe not.

    Recommends
    Negative Outlook
    No opinion of CEO

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