Lloyd Group

  www.lloydgroup.com
  www.lloydgroup.com

Lloyd Group Reviews

Updated October 27, 2014
Updated October 27, 2014
23 Reviews
3.0
23 Reviews
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Adam Eiseman
18 Ratings

Employee Reviews

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  1.  

    No shortage of opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lloyd Group full-time (more than 3 years)

    Pros

    1: You are in control of your career, pace of upward mobility, and opportunities you receive. You will get out of Lloyd what you are willing to put into Lloyd.

    2: Top level visibility for hard work. It's not hard to shine and when you work really hard; it's noticed. Not just because you are the last one in the office, but because the quality of deliverables and above/beyond efforts are noticed. The company wants to praise you and identify top performers.

    3: Very process oriented (good for some, this is bad for others). You know what you are getting into, there is process and cookie cutter approaches to resolving issues or executing on things so with little experience, you can figure it out.

    4: Exposure to all areas of the business is available to everyone. You have to deal with account managers, finance, service, etc. and liaise most of the time. You own a service ticket or issue start to finish so you "project manage" soup to nuts with it. Great for someone with little experience to see inner workings of a company, versus going into big corporate out of school and seeing one function of the business doing the same job day in and day out.

    Cons

    1: Recognition falls in a few areas typically. Try to branch out and notice the less likely to be praised.

    2: Overcommunicate. It's fair to need to do all of the changes and transitions as you form the future of the business and change the messaging/direction of the mission, but be transparent in how difficult it will be and the challenges for the company and individuals it has the potential to cause. Everyone agrees with the changes, but wants some acknowledgement they are sticking through some complex changes.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Lloyd Group provides you the opportunity to grow not only as a person, but to give you the technical foundation you need

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Analyst in New York, NY
    Current Employee - Support Analyst in New York, NY

    I have been working at Lloyd Group full-time (more than an year)

    Pros

    Great career opportunities, great culture, great co-workers. Provides the knowledge and freedom to learn and grow technically. You can go as far as you want by giving everything you have. The opportunities are limitless.

    Cons

    A lot of movement in the company. This is a good thing and bad thing. Employees are always moving around for them to explore different career opportunities(good thing). By doing so, other areas suffer(bad thing). I have worked at a lot of companies and this is common in the workplace.

    Advice to ManagementAdvice

    Always be transparent with everyone top to bottom. Make yearly reviews a priority!

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Sweatshop for kids just out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Analyst in New York, NY
    Former Employee - Support Analyst in New York, NY

    I worked at Lloyd Group full-time (less than an year)

    Pros

    Central location
    You gain experience (swim or you're fired)

    Cons

    The way this place operates is fairly simple. They hire kids mostly right out of college, who have no expectation about any aspects of working at a decent environment. When one quits or is fired the cycle renews. You will get pie in the sky promises. Ex: work hard and you might get shares; when Microsoft (lol), etc buys the company out you will hit the lotto. In realityyou have to attend bs quarterly events where you will get paper "certificates" for job well done. You will be overworked and way underpaid. You won't be able to go out and enjoy a 30 minute lunch break. Very high turn over due to this being an IT sweatshop for just out of school kids.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    An OK place to get a start in IT. A terrible place to stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Escalations Engineer in New York, NY
    Former Employee - Escalations Engineer in New York, NY

    I worked at Lloyd Group full-time (more than 5 years)

    Pros

    The location of the NYC office is in the heart of times square. A good location for food, transit and socializing after work.

    A great place to learn about the IT field, mostly by trial by fire.

    Hire based on personality compatibility. Because of this there are a lot of great people to work with.

    Socially driven organization. There are lots of company events and opportunities to socially engage with your colleagues and sometimes clients.

    High level of social moral. You are made to feel part of a team with a always positive spin on things.

    Cons

    Incredibly uncompetitive salaries unless you are part of "inner circle".

    Infrequent raises and employee assessments.

    High level management has low involvment in operations of company.

    Clear favoritism of certain employees who receive better salary, benefits and other advantages over everyone else.

    Long work hours, high stress and not nearly enough compensation for it.

    High turn over rate due to burning out employees.

    Constant internal operation changes with little or no transparency to employees.

    Trial by fire training. You are thrown into your work with minimal training or support.

    On call is the worst experience of your life...almost every time.

    Changes in procedures or operations are never followed through on and either never materialize or fall way short of expectations. Usually a result of overworked employees not being able to focus on changes due to daily overload of work.

    Positive social moral used to deceive employees. Often the employee who is most miserable will receive written praises for their work. Yet no other compensation is ever offered.

    Bi-yearly meetings about multi-million dollar success of company when employees are unfairly compensated. Share the wealth!

    Oversell to clients despite always being understaffed.

    The office space is terrible. The bathrooms are small, outdated and falling apart. Not nearly enough facilities compared to number of staff.

    Advice to ManagementAdvice

    The high level management and partners need to open their eyes and see the consequences of their disconnection from the company.

    Focus less on future sales and more on fixing your internal operations.

    Pay your employees a competitive salary.

    Focus less on social events and invest the money spent on that on your employees.

    Provide actual and resonabe training to your employees.

    Hire high level engineers before low level. They are the ones who do a grunt of the work.

    Create a happy and healthy workplace by improving your employees work lives instead of trying to create a fascade with social moral.

    Take the advice of employees and negative reviews you see to heart. How many good employees are you willing to lose before changing your ways?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    High stress, high workload, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Escalation Analyst I in New York, NY
    Current Employee - Escalation Analyst I in New York, NY

    I have been working at Lloyd Group full-time (more than an year)

    Pros

    - A lot of the colleagues are great people to work with
    - Good job for someone with NO experience, stay here for 2 years at max!
    - Receive vacation days up front
    - They will reimburse your certifications

    Cons

    - The office is not pleasant. Unfortunately the lease has been renewed and they will be here for a long time
    - Extremely overworked, you will burn out. They will notify you that you will be participating in "on-call" once a quarter, FALSE, it is 2 times a quarter, and up to 3 even. That means for 2-3 weeks out of every quarter, you will be working 24 hours a day and receiving calls from ridiculous clients at any time of the night (which you are responsible for answering).
    - High turnover rate. All the good employees who did the grunt of the work have left! In the past year, I have seen about 6 people fired and 10 quit.
    - You will be underpaid and your raises will be BAD. I worked my tail off and received endless praises, but I received a horrible raise!
    - In my one year working here, I have seen the CEO about 6 times! I've moved to a multi billion dollar company and have seen my CEO more than Lloyds in two weeks!
    - Too many managers, half of which are not even technically qualified to be managing you! All the managers do is throw tickets down your throat non stop
    - You will have extremely high stress from your colleagues setting ridiculous expectations to clients. I understand that Lloyd is there to provide the best service, but all this comes at the cost of work/life balance of your employees.
    - Extremely understaffed. More bodies are needed so that overtime is not required.
    - You will be promoted after working hard, but the compensation will not a very small increase.
    - No training, don't expect any help from your manager either, they will tell you to go Google it (I'm not kidding, I've been told this multiple times, this is what happens when your manager is less technical than you!)

    Advice to ManagementAdvice

    - Pay employees properly, especially the employees who are loved by clients and keeping them happy!
    - Retrain managers
    - Fix on-call (especially the frequency!)
    - Reduce favoritism

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Pretty Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Lloyd Group full-time (more than an year)

    Pros

    Good place to learn some things if you dont have any IT experience.

    Set work schedule.

    Good computers to work with.

    Cons

    Disorganized structure.

    A few people run everything.

    A bunch of selfish fools in management.

    Too many clients, not enough staff.

    Very little room for growth.

    Certain departments have it easy, others have it the worst.

    Overwork staff.

    People get too personal with you and if you dont get as personal with them, you will have a tough time.

    Being on-call is probably one of the worst experiences I have ever had in my life.

    Salary, benefits, packages are pretty bad.

    The office is trash.

    People are always in a bad mood.

    I was there for one year, I saw about 15 people leave (not get fired). At the time this company had 70 people.

    Advice to ManagementAdvice

    Treat your employees better in terms of work life. Everyone I have spoken with after I left, all told me the same thing.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Stereotypical example of abusive work environment…oh and very low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lloyd Group full-time (more than an year)

    Pros

    It’s a great place if you have zero IT experience and need somewhere to start at.

    You’ll have the chance to explore most of Manhattan when traveling to different clients throughout the city.

    Some of the clients are really nice, friendly, and just pleasant to be around.

    Cons

    You should not stay here if you plan on furthering your IT skill set and your career in IT. This is literally the bottom of the totem pole in the IT industry. There are no Developers, NOC personnel, DBAs or anything that would be beneficial in developing a diverse IT skill set. If anything it is just different flavors of the helpdesk and employees calling themselves “engineers.” These “engineers” run around Manhattan to different clients troubleshooting random issues such antivirus software, lost emails, failed internet connections, only there’s A LOT of it that burns you out quickly.

    The work environment is fairly toxic and you should expect little to no support when you encounter issues.

    The turnover rate is through the roof which should be a red flag to anyone who is considering working here. Most employees end up quitting in under a year.

    The managers would be completely lost if they were placed into IT roles outside of Lloyd group. Zero knowledge of developing code or anything relevant to major companies that require a skill set along those lines. Again this company is not a good place to be if you are passionate and serious about learning valuable IT skills other companies would want after you leave this place. The most you can hope for is a job working help desk somewhere else. That’s how bare and inadequate the training is here.

    Most of the people who work here have no formal training in Computer Science and they actually boast about this as if it’s something to be proud of.

    Outright hostile work environment with abusive language and harassment has been observed with little to no correction of managers who actively and regularly engage in such behavior. If the Healthy Workplace Bill ever gets passed in NY they should expect back to back lawsuits in the future.

    The pay is incredibly low for the amount of work they expect out of their employees. It’s a slight step up from working in the fast food industry in term of financial compensation. I believe Seattle’s new minimum wage might be tied with Lloyd.

    Their marketing department actually takes the time to post glowing reviews on the internet about how great the work life at Lloyd is in order to replenish the ranks of all the former employees who fled the company. That should speak volumes on the workload and conditions at Lloyd Group.

    Advice to ManagementAdvice

    Make sure managers are actually helping their employees when they need support.

    Try replacing your current crop of managers and hire supervisors from outside the company who have experience with positions of authority and are competent enough to lead teams. May cost you more now, but it will be beneficial to you in the long run.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Work Hard, Play...let me stop, it's just all work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lloyd Group full-time

    Pros

    - The main office is located in the middle of Manhattan, with dozens of restaurants and points of interest to go to after work or during lunch
    - Learning from experience. Lloyd definitely provides you with copious exposure to different programs and systems
    - Getting to interact with people other than your immediate co-workers
    - You are afforded some protection when met with hostile clientele

    Cons

    - You most likely will have to work through lunch in order to get your assigned daily workload, which, depending on your position, can change at any time.
    - Training is done by sending you right into the field on day 1 and is done almost as a rite of passage
    - When it comes to internal communication, walking on eggshells is as pleasant as walking on sunshine
    - The main office has two pairs of bathrooms with two stalls each. The walls are paper thin and God forbid if you ate something that didn't agree with your digestive system (It's a con where even the most basic needs, such as going to the bathroom and eating, have to be met on a negotiable basis)
    - There's a certain sense of forced pride with forgoing health issues to get work done
    - Company processes are unclear or aren't efficient/effective enough to carry out the primary objective
    - Meetings feel like uncomfortable family reunions, constructive criticism or inquiries are commonly perceived by management, and by association some peers, as an assertive threat to ego whenever a process is challenged
    - The pay is atrocious relative to the ratio of work you are responsible for...which isn't much of a con if you happen to be employed here with your first job
    - Managers are too young to be delegating responsibility competently
    - New hires tend to have little/no IT experience, which is insufferable for young management to handle
    - The culture doesn't seem to truly reflect the workplace (think a mild form of "Initech")
    - Gossip spreads like wildfire, working there is akin to living in a small, rural village
    - The open-door policy is only effective with properly disillusioned managers
    - Setting client expectations is compulsed upon without setting employee expectations from the get-go
    - Office is constantly shifting workspaces, no sense of stability
    - The most positive reviews on this page seem to poorly veil hollow advertising attempts

    Advice to ManagementAdvice

    Not all companies are perfect, even the successful ones. The Lloyd Group shouldn't rectify their mistakes by deleting, belittling, or berating every negative review on their profile page. Also, my intent is not to slander the Lloyd Group gratuitously, but I will share my observations and experiences on what really goes on in the office.

    While it's true that the relative translucency of small businesses can help employers communicate with their employees in a direct, efficient way, TLG tends to convert that honest sentiment into a gimmick. The previous reviews seem to imply that you can call the CEO at 2 a.m. to discuss why a client's server is down or which flavor of Ben and Jerry's ice cream you should get at your local 7-11. The "24/7" notion that previous reviewers had advertised may have derived from the fact that the Lloyd Group provides around-the-clock service for their clients. They use a rotational, on-call service that the engineers (yes, under the technical definition of what an engineer is, they still qualify) participate in once every six weeks, and that their direct supervisors must be available at all times in case of an overnight issue.

    Response to the "open-door policy": In order for a business to work, there must be certain information that has to be kept secret from the majority of the office, not just for business sake, but under the jurisdiction of applicable federal, state, and municipal regulations. I would find it highly dubious that any self-respecting company that wishes to stay in business would grant an employee access to personal information about another employee, particularly if there was conflict involved. I also would be hard-pressed to find any financial department willing to give an employee hard evidence of the company's soaring profits so (s)he could use that as leverage for a raise, or revealing everyone's salaries publicly.

    While daily exposure to TLG's different departments certainly seems enticing, it does not, as most advertising does, tell you the whole story. I have raised the point about small businesses making effective communication easier to implement. However, that leaves most of the lower tier employees very prone to poor micro-management. The training is mostly done on a trial-by-fire basis and there's very little to no preparation on how to handle the innumerable aspects of end-user servicing, regardless of prior IT experience. In that case, it is ideal for the recent graduate who cannot find a job within his/her field or in general.

    The Lloyd Group is definitely the "9-to-5 gig on training wheels". The opportunities offered are ideal to the fresh college graduate that needs to get their feet wet or a career field changer looking for a Jump Zero into the IT field. However, if you cannot stand being severely under-compensated for very long or are a grizzled veteran in the IT industry, I'd strongly recommend you continue your search elsewhere.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Lloyd is a transitional place to go to when you come from a company that was far worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lloyd Group full-time

    Pros

    All the work you put in will only pay off when you move on somewhere else.

    Cons

    Hi turnover.
    Salary is a joke when you compare it to salaries with other companies in the same industry in NYC.
    A pretty picture is painted when you are hired regarding opportunities for growth and compensation.
    Truth is, the only thing that will grow with time is the amount of O/T hours you will put in especially when you are put on salary. Your salary will plateau at the same rate. In some cases, you may end up earning less.
    Be expected to work late nights and weekends.
    Never had a performance review during the time I was there even though I worked in different positions. When a opportunity for a raise was brought into question, the infamous certification rebuttal came up.
    There really is no real HR department or people with an HR background working there.
    There is clear favoritism, among a few staff and management. It seems those are the ones who move up and get raises.
    You will burnt out very quickly at Lloyd.
    Too many young people in management which brings a lack of professionalism because people think it is okay to curse at one another, even at meetings.

    Advice to ManagementAdvice

    Don't abuse and burn out your knowledgeable and hard working employees for they will move one somewhere else.
    Entry levels may save you money now but can hurt you in the long run when your clients start to see what kind of service they are getting and decide to move on somewhere else.
    "Kudos Alerts" don't get your employees bills paid.
    If you appreciate your employees, let it reflect on their salaries.
    A realistic pay structure needs to be put in place. It seems employees salaries are not determined by tenure or technical level. Instead, they are based on who is buddies with who out side of work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Good people, decent work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Internship in New York, NY
    Current Employee - Internship in New York, NY

    I have been working at Lloyd Group part-time (more than an year)

    Pros

    People are phenomenal. Everyone is welcoming, and everyone is legitimately a good person to hang out with. Lots of company events and parties that everyone always goes to, working here is guaranteed to be a good time at least socially.

    Cons

    Work can get tedious, but such is life with most MSP's. Lots of phone calls and documentation red tape; documentation for a lot of things is either outdated or not very helpful, but the documentation is still treated as gospel.

    Advice to ManagementAdvice

    Update the client documentation!!

    Recommends
    Neutral Outlook
    Approves of CEO

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