Logix Communications Reviews

Updated March 17, 2015
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3.0
18 Reviews
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Matt Asmus
14 Ratings

Employee Reviews

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  1. Big Possibilities from day one!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Houston, TX
    Current Employee - Customer Care Representative in Houston, TX

    I have been working at Logix Communications full-time (less than a year)

    Pros

    Good starting pay, Thoroughly train all incoming personnel until they understand their positions. Open to all types of growth. Awesome benifits, and various perks from parking, to trips, to bonuses for all personnel. Tight nit group of individuals who are all very welcoming.

    Cons

    Long hours in front of a computer (but hey thats the business), big divide between departments that can sometimes be hard to work around. Will expect you to work a certain way, not always in the best way you understand.

    Advice to ManagementAdvice

    Keep up the good work. I am grateful to have encouraging management for a change.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Very Old School, No Vision, Management is Unskilled and Unqualified

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Logix Communications

    Pros

    Quarterly Bonus (measly few hundred bucks).

    Cons

    Management is promoted based on favoritism, not on skill level. Many Managers in Operations are clueless as to how the "real world" works and likes to use outdated puns and motivational posters instead of actually making changes. Management is often biased in decision making. There is absolutely no vision for the future. It is basically the same old same old day in and day out, same products, same managers, same processes, nothing has changed in over 20 years.

    Advice to ManagementAdvice

    Please hire qualified people. Most managers have little or no education beyond High School and it shows. Customer Service is lackluster despite the positive reviews. Most Customer Service people are getting 10-12 dollars an hour and you can guess what that translates to. Operations people average around 30K. The pay structure is horrendous with yearly increases of around 15-25 cents an hour.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. Great Opportunity for New Business Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager in Houston, MS
    Former Employee - Senior Account Manager in Houston, MS

    I worked at Logix Communications full-time (more than 5 years)

    Pros

    compensation, company stability, product reliability, company culture, middle and upper management support

    Cons

    limited coverage area (telecom provider), mostly hunting, high turnover for reps under 12 months

    Advice to ManagementAdvice

    training for persons who would like to be upwardly mobile

    Recommends
    Positive Outlook
    Approves of CEO
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  5. If Ypu'te Not Part of the Cool
    Clique Keep Looking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in DFW, TX
    Former Employee - Account Manager in DFW, TX

    I worked at Logix Communications full-time (less than a year)

    Pros

    I don't have anything to add here

    Cons

    Title says it all. Training is decent but again read the title. Yes they size you up in training. Treat sales people like children. Call xx people. Bring in all biz cards minimum per day calls vary and 15 cards every afternoon. The CRM system is worthless for sales. Can't access from the field, can't print anything from it. CEO is paranoid sales people will steal the info. Uh screenshots anyone??

    Advice to ManagementAdvice

    Don't be a follower. That's a ridiculous selling point! Dont tell the sales reps it's a selling point. Don'reduce MRC'by 50% or more --have some pride in your product. And your marketing is an embarrassment.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful

    good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care in Houston, TX
    Current Employee - Customer Care in Houston, TX

    I have been working at Logix Communications full-time (less than a year)

    Pros

    good place to start and learn and get job experiences and small compiey

    Cons

    call-center work ... siting down for 7hrs ..on the phone all the time but its what you sign up for if you are ok with that .. and small comply

    Recommends
    Positive Outlook
    Approves of CEO
  7. Basic inbound call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Logix Communications full-time

    Pros

    Fun environment. Quarterly bonus

    Cons

    Low pay compared to similar positions elsewhere.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    Needs to be more adaptive to the new technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Logix Communications

    Pros

    They do have a family environment if you are young and not looking to move up any time soon. It's a great "starter" job for those just out of highschool / college.

    Cons

    They are so antequated with their technology and are trying to throw money into their fiber network. A good move on the fiber but they are losing customers hand over fist. It's just a day late and a dollar short... Just like any other job some managers are better than others, but poor management is killing them. They do NOT treat their tenured employees well at all. As a matter of fact, they are typically the first to go in a layoff.

    Advice to ManagementAdvice

    *Treat the valued / tenured employees like they are important. Give them yearly raises and don't look for ways to fire them just to bring in someone cheaper. Quite a few managers need to work on their "people" skills... most of the employees there are looking for a way out because everyone is underpaid, over-worked and under appreciated. You have the potential to be a great company if you would quite screwing with people's money and make the right decisions. If you don't... you're a sinking ship destined for failure.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. A Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Cost Analyst/Project Coordinator in Oklahoma City, OK
    Former Employee - Network Cost Analyst/Project Coordinator in Oklahoma City, OK

    I worked at Logix Communications full-time (more than 10 years)

    Pros

    Good money, great experience.

    Cons

    Not a lot of room for advancement.

    Recommends
    Approves of CEO
  10. Great little communication company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Logix Communications full-time (more than a year)

    Pros

    Customer service is truly top notch at this company. I have worked at a big company before and the level of customer service does not compare to how good Logix treats its customers. I have never heard or seen so many good things about the level of customer service in regards to a telecommunications company. Good place to get your foot in the door with the telco world.

    Cons

    Their employees are underpaid based on market value. No tuition reimbursement for subject dealing with day to day operations. They state they do offer it but will find a loophole to deny it.

    Advice to ManagementAdvice

    Reward you employees accordingly based on market wages. Invest in your workforce, i.e. don't just offer tuition reimbursement, honor it!

    Recommends
    Positive Outlook
    Approves of CEO
  11. Smoke-N-Mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Houston, TX
    Former Employee - Sales in Houston, TX

    I worked at Logix Communications full-time (more than a year)

    Pros

    No one works after 4p in direct sales.

    Cons

    Sales commissions are manipulated to benefit the organizations and not the sales force. Comp plans are at the mercy of the controller and president. If you are not one of the "good ole boys", you will not progress or get paid.

    Advice to ManagementAdvice

    Invest in data infrastructure and solutions that compete in the market place. Or, make a bold decision and hire a true leader that will grow the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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