London Drugs Reviews

Updated August 24, 2014
Updated August 24, 2014
56 Reviews

3.3
56 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
London Drugs President & CEO Wynne Powell
Wynne Powell
28 Ratings

Review Highlights

Pros
  • Flexible hours, big enough employee pool to switch shifts if needed (in 9 reviews)

  • The management team was friendly and fair with their treatment of employees (in 4 reviews)


Cons
  • Head office visits come and ignore the people that are making them money (in 6 reviews)

  • Everyone else is hired on as a part time employee (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great benefits and room to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at London Drugs part-time for more than 5 years

    Pros

    The employee benefits are great and there are many different positions available.

    Cons

    Difficult to get full time hours.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great group of people, but management holds a firm hand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Surrey, BC (Canada)
    Former Employee - Sales Associate in Surrey, BC (Canada)

    I worked at London Drugs part-time for more than 3 years

    Pros

    The people you work with on a day to day basis are great. However, the room for development is slow and the senior management team keeps a firm hold on their positions for years and does not foster in-

    Cons

    However, the room for development is slow and the senior management team keeps a firm hold on their positions for years and does not foster in-house growth with training. Furthermore, only Managers are guaranteed hours where Assistant Managers may get 28 hours a week and are not allowed to restrict their availability therefore making it impossible to hold a second job in that case.

    Advice to ManagementAdvice

    Create more levels of growth. For example: add a sales leader or training members to the hierarchy in oder to give employees more incentives to keep moving within the company. Also, the sales commission is way below other companies and therefore, is not a motivator and will not help your staff

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Great place to grow a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at London Drugs full-time for more than 10 years

    Pros

    Company culture is very strong, family feel, great learning environment and room for growth. Has given me a lot of opportunities in my time with the company.

    Cons

    Busy environment, can be stressful working in the stores during busy times.

    Advice to ManagementAdvice

    More focus on meaningful few things, less overwhelming email communication and expectations. Laser focus on essential things that will make the most difference to the customers and sales.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Supervisor  in  Vancouver, BC (Canada)
    Former Employee - Sales Supervisor in Vancouver, BC (Canada)

    I worked at London Drugs full-time for more than 8 years

    Pros

    Pay is good to start but does not increase

    Cons

    Slow to promote to upper management

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great place to work while in school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Specialist  in  Lethbridge, AB (Canada)
    Former Employee - Computer Specialist in Lethbridge, AB (Canada)

    I worked at London Drugs part-time for more than 3 years

    Pros

    -Employees are treated well
    -Friendly staff

    Cons

    I don't have anything bad to say about London Drugs. They treated me really well, and i enjoyed my time there.

    Advice to ManagementAdvice

    keep it up

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    an excellent friendly company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Gibsons, BC (Canada)
    Current Employee - Sales Representative in Gibsons, BC (Canada)

    I have been working at London Drugs part-time for more than 3 years

    Pros

    friendly, caring,compassionate company to work for

    Cons

    have not found any so far

    Advice to ManagementAdvice

    keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good, but still room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor  in  Vancouver, BC (Canada)
    Former Employee - Beauty Advisor in Vancouver, BC (Canada)

    I worked at London Drugs part-time for more than 5 years

    Pros

    Preliminary training (processing all kinds of transactions, tobacco policies, customer service etc...) at Head Office is excellent and very thorough. You come into a store fully prepared.. Promotions are generally internal so definite room for moving up. Leadership generally very friendly and approachable with an open door policy. Benefits are decent and staff gets a (small) discount on regular priced items. London Drugs is big on going green/recycling and giving back to the community.

    Cons

    It sometimes felt like the number of managers, assistant managers and supervisors was unnaturally high for the number of "regular" staff. Not a lot of flexibility in hours in my department where there was basically just an opening and closing shift which can be difficult for those with families. Working several hours alone in a department and balancing work load (ordering, unpacking stock, setting up signage and displays) and customers can be really challenging at times. It's also hard to give one on one attention to someone when there are 3 other people waiting in line...

    Other regular 'cons' are just normal for retail. Be prepared to work nights and weekends - basically any/every day of the year (except New Year's Day) and no holidays are allowed 2 weeks prior to Christmas.

    Advice to ManagementAdvice

    You can't have superior customer service if there aren't enough people to "serve".

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Mixed Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Photo Electronics Specialist
    Former Employee - Photo Electronics Specialist

    I worked at London Drugs part-time for more than a year

    Pros

    Many great coworkers, mostly flexible hours, keeps you up on your feet, many options for promotions.

    Cons

    Training was fairly limited and outdated, wage was quite low for the tasks you had to do, raises were extremely strict, decisions made by certain managers were questionable.

    Advice to ManagementAdvice

    Take time to understand your employees, use positive motivation, be approachable and most of all, don't discriminate against employees behind their backs (happened multiple times).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Good place for starters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Specialist  in  Vancouver, BC (Canada)
    Former Employee - Computer Specialist in Vancouver, BC (Canada)

    I worked at London Drugs part-time for less than a year

    Pros

    Awesome place to start for freshers. Very friendly and experienced management team. The work culture is very good and it is very customer satisfaction oriented company. Employees gets discount on all products sold in the company.

    Cons

    Base salary for new comers.

    Recommends
    Positive Outlook
  11.  

    Great workplace and treatment, terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Department Manager  in  Winnipeg, MB (Canada)
    Former Employee - Assistant Department Manager in Winnipeg, MB (Canada)

    I worked at London Drugs part-time for more than a year

    Pros

    Neat culture. Everyone is actually a big family. Managers are treated well. We were sent to Whistler ever October for a meeting with all of our vendors.

    Cons

    Management within the store was extremely poor. Store manager is very disconnected and generally has no idea what is going on. Department Managers do little to no work and load all of their responsibilities onto their Assistant Managers. Lots of favoritism so unless you were in your managers good books you were not going to get time booked off.

    Advice to ManagementAdvice

    Fire and replace almost entire Management team. They have become too comfortable with what they do and they're not about to change.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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