London Underground Reviews

Updated April 16, 2015
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4.0
38 Reviews
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Mike Brown
17 Ratings

Employee Reviews

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  1. I have had a varied and rewarding career with London Underground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCTV Data Manager in Southwark, England (UK)
    Current Employee - CCTV Data Manager in Southwark, England (UK)

    I have been working at London Underground full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working for an iconic brand and being able to contribute to the companys vision of being a world class tube for a world class city, the job is highly rewarding and offers very competitive pay and benefits

    Cons

    Dealing with agression and verbal abuse would be one of the downsides, the nature of the industry is that it is prone to change as funding has been drastically reduced by UK govt in recent years, so a series of cost cutting initiatives such as Fit For The Future are underway

    Advice to Management

    London Underground staff have shown incredible loyalty in the past however be careful how much you change the roles as many may vote with their feet resulting in a loss of valuable experience

  2. Professional, high volume place to work but a place where you can enjoy the job and the people at the same time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Manager in London, England (UK)
    Current Employee - Security Manager in London, England (UK)

    I have been working at London Underground full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    getting passengers to where they are going, working as a part of a small or a larger team and the feeling of "one big happy family"

    Cons

    sometimes its high pressure, there are tight targets to meet and if you get it wrong lots of people can be delayed

    Advice to Management

    Parity on pay and pensions for all staff accross all asset groups

  3. CUSTOMER SERVICE MANAGER1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Station Supervisor in Oval (Spain)
    Current Employee - Station Supervisor in Oval (Spain)

    I have been working at London Underground

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    No two days are the same. The privilege of meeting different people from all walks of life.

    Cons

    Abusive customers but its getting much better than it was a few years back.

    Advice to Management

    Keep up the good work. Northern line management reins. :)

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  5. Duty reliability manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DRM in London, England (UK)
    Former Employee - DRM in London, England (UK)

    I worked at London Underground full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great promotional opportunities great pension, fantastic benefits, sick pay holidays, training free travel. excellent wages, support systems, welfare support. decent hours

    Cons

    difficult shifts, hostile environment, dangerous encounters, lots of risk, heavy responsibilities, antiquated systems in a modern world

    Advice to Management

    if it ain't broke don't fix it

  6. Working in one dept. and then another might feel like you're working for another company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering Access Coordinator in London, England (UK)
    Current Employee - Engineering Access Coordinator in London, England (UK)

    I have been working at London Underground full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Salary, free travel in London and other benefits especially 6 weeks annual leave and bank holidays, final salary pension and private medical insurance paid by LUL.

    Cons

    Jackal and Hyde. When it works for you its great when its against you, you'll know and feel about it....

  7. shunter train maintanance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance in London, England (UK)
    Former Employee - Maintenance in London, England (UK)

    I worked at London Underground (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    very secure job for 39 years with good promotion chances.

    Cons

    no respect from management treated like a number and mean nothing when it comes to illness due to work load.

    Advice to Management

    put yourself in lower grades shoes and see if you would do there work and hours.Treat with some level of respect.

  8. it was simply great working for london underground.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Station Assistant Multi Functional in London, England (UK)
    Former Employee - Station Assistant Multi Functional in London, England (UK)

    I worked at London Underground full-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    the training and future prospects.

    Cons

    the shift needs a little bit of balancing

    Advice to Management

    make the uniform look more professional. the previous uniform was great. the current one looks so classless.

  9. Customer Service Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at London Underground

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Benefits and some passionate people.

    Cons

    Benefits! Most people stay there for benefits! U can't lose the job! Too unionised. Unions destroy the business. The merits, the drive and ambition mean nothing for your boss. You would imagine they should promote internal movement of staff. After all one within the business knows the processes, the culture and so on far better. But again the reality is the HR hires many staff members from outside the business... The atmosphere is not good. Staff members are demobilised, unhappy, complain but do nothing because where else will you get 30k as a Customer Service Assistant in addition to great benefits...
    It's hard to progress above certain level. Besides many departments pay only a lip service to personal development. Because it's so big, the bureaucracy is a major factor. These people lose hours on silly meetings, back and forth emails.

    Advice to Management

    Promote ambitious staff rather than mounting the problems.

  10. Incredible benefits and holiday time, excellent salary, benefits and more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Train Operator in London, England (UK)
    Former Employee - Train Operator in London, England (UK)

    I worked at London Underground full-time (more than 10 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Very secure job, excellent salary, fantastic vacation time

    Cons

    Shift work can be detrimental to social life and sleep patterns, can become monotonous,

    Advice to Management

    When generating new ideas or plans, work closer with staff that the changes directly impact. Ask their opinions and take their ideas and recommendations seriously.

  11. It's a great job and i love working with the public.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Station Assistant Multi Functional in Leyton, England (UK)
    Current Employee - Station Assistant Multi Functional in Leyton, England (UK)

    I have been working at London Underground full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    The pension and the free traveller along with the great pay just some of the best perks of the job.

    Cons

    The down side of the job is that we work shift work and that can have an impact on you family life as staff can finish much later then they are meant to if there is a problem with the service.

    Advice to Management

    Please listen to your staff on the ground as we are the face of the company dealing with the customers need daily and as management learn to praise you staff not just chastising them.

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