Lone Star Steakhouse

www.lonestarsteakhouse.com
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Lone Star Steakhouse Reviews

Updated August 14, 2015
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2.6
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Patrick A. (Pat) Droesch
15 Ratings

51 Employee Reviews

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  1. Lomnestar gets three stars

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Lone Star Steakhouse part-time

    Pros

    Really nice people to work with for the most part, sometimes management would be stressed to easily. Possibly from the lack of resources they were given.

    Cons

    Not many, just the food was a little over priced to be competitive with other places such as chills or olive garden. The bar was never really packed for game days which hurt our sales.

    Advice to Management

    Sometimes you have to fire employees. Some people are not meant to work in the service industry and those people for the most part are easily identifiable.


  2. Hostess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess in South Boston, MA
    Current Employee - Hostess in South Boston, MA
    Recommends
    Positive Outlook

    Pros

    Good people to work with.

    Cons

    Not enough hours during the week.

    Advice to Management

    Good job!


  3. Good started job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Waterloo, IA
    Former Employee - Server in Waterloo, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lone Star Steakhouse part-time (More than 3 years)

    Pros

    Family feel Good hours available Manager deeply cared about employees Strong work ethics instilled Works around schedules Good for people starting off in the industry Allows people of all types and backgrounds to have a chance

    Cons

    Bad structure in higher ups. Not a lot of focus on stores individually. Seems as though stores don't get any say in anything and that the higher ups are more worried about saving money and labor hours than producing the best work and product possible

    Advice to Management

    Pay attention to your stores, and don't be so money driven. Could be a better place to work than it is, but there are many things to be fixed. If you don't want all of your stores to close down, I would rethink what type of business you are putting out right now.


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  5. Lacking "Customer First" attitude

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager
    Former Employee - Service Manager
    Doesn't Recommend
    Negative Outlook

    I worked at Lone Star Steakhouse full-time (More than a year)

    Pros

    Competitive salary for a chain restaurant; decent hours if you have a family or are continuing your education; district/regional management is mostly supportive.

    Cons

    Horrible executive management (capital investment types, not restauranteurs) more concerned with bottom line than customer satisfaction. No fresh vegetables other than salads. Very difficult to hire and train new staff due to a) almost impossible to fire bad employees, b) limited amount of training hours allowed per week. "The Customer Wins" is one of their motto's yet they routinely do everything they can to make sure the company is the only winner.

    Advice to Management

    If you're going to tell your managers, particularly in a small market, to "act as owner/operators" then allow them to do so. Don't handcuff them to limited purchasing lists and an inability to better serve their customers with better product.


  6. server

    Current Employee - Server in Plano, TX
    Current Employee - Server in Plano, TX

    I have been working at Lone Star Steakhouse part-time (More than 5 years)

    Pros

    the people were nice, the food was good... The specials brought people in

    Cons

    Management was unorganized and didnt handle conflicts well


  7. Overall a good place to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Rockford, IL
    Current Employee - Server in Rockford, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Overall, this is a great place to work. I've been with them over two and a half years now and don't have too many complaints. Granted, it depends on which location you work at but mine has good employee retention compared to most restaurants.

    Cons

    Their lack of advertising compared to other steakhouses definitely shows when it comes to new guests when compared to other steakhouses.

    Advice to Management

    Invest in advertisement.


  8. Gone Down Hill

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    the people that you work with are all good people just stuck with the changes made to the company

    Cons

    they are not paying employees and or bills .The communication is disconnected and sops change every day usually not for the better .

    Advice to Management

    Go back to cutting steaks you are a steakhouse you should be selling the best steaks possible not just the cheapest.


  9. Disheartened

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Bartender in Arden, NC
    Current Employee - Server/Bartender in Arden, NC
    Doesn't Recommend
    Negative Outlook

    I have been working at Lone Star Steakhouse full-time (More than 3 years)

    Pros

    Friendly Team Members Flexible because it's the service industry

    Cons

    MANAGEMENT Run out of product often Accountability is non existent Credit Card Tips go into once a week paycheck We microwave it (if it can't be fried of course)

    Advice to Management

    Treat your employees the way you want to be treated. Don't walk in ready to yell at a by standing employee. OR use your schedule as a weapon. Communication would fix 99.99% of your "crises"


  10. All over the place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server
    Former Employee - Server
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible Schedule Advancement opportunities Fun, friendly atmosphere

    Cons

    Lack of organization Run out of food often


  11. GM

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    There were a few good leaders at the top that made it a decent place to work

    Cons

    New management came in and made decisions that didn't make sense. They talked about accountability and didn't follow through on what they promised - blamed the restaurants for everything.



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