Lonely Planet Reviews

Updated June 16, 2015
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2.5
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Daniel Houghton
7 Ratings

34 Employee Reviews

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  1. Helpful (6)

    Great people but inept leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer
    Former Employee - Software Developer

    I worked at Lonely Planet full-time (More than 3 years)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    The people working at the company are hard working, great teammates who will help with anything, friendly and truly believe in the brand.

    Cons

    Inexperienced, immature, and at times inept leadership that want to do good things, but truly have no idea how to do it, or build teams that are enabled to solve difficult problems.

    Advice to Management

    Honestly, the leadership team just needs more experience. They are all very green. Listen to the truly senior people in the organization.


  2. Helpful (4)

    Amazing brand sliding into irrelevance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Editorial Director in San Francisco, CA
    Former Employee - Editorial Director in San Francisco, CA

    I worked at Lonely Planet (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Passionate community of employees and users dedicated to what's great about travel.

    Cons

    Complete inability to develop exciting new products or improve on existing products. Sense of "sinking ship" among current employees.

    Advice to Management

    Get new ideas in – stat!


  3. Helpful (6)

    Bonding over commiseration

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Franklin, TN
    Former Employee - Anonymous Employee in Franklin, TN

    I worked at Lonely Planet full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    To be sure, Lonely Planet employs some of the best people I have come to know. There are people here who understand and know a better way. Unfortunately, they are not the majority and not in very high positions of leadership. This company has, in the past, stood for work that people believe in and maintains standards in its written content. It is possible to maintain a desired position here, if working under the right people — who enthused about travel and display interest in making valuable Lonely Planet products.

    Cons

    Less than poor leadership is overlooked — or worse, not even taken into account. Known abusive tendencies from upper management are pushed aside. Trust is lost. Money is the name of the game and talent is not encouraged to stick around.

    Advice to Management

    Caring about the culture of your workplace would be a good place to start. If that's at all possible to learn, I'm not sure. Hire leadership for their values over their ability to be perceived as successful. Hire professionals who care about the product, and, most importantly, the people who create it.


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  5. Helpful (6)

    Terrible at Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Franklin, TN
    Former Employee - Anonymous Employee in Franklin, TN

    I worked at Lonely Planet full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I can't speak to the content creation and print publishing sides of the business. It may or may not be in better shape than tech.

    Cons

    I think at this point Lonely Planet is on their fourth CTO within two years. Attempts to institute a layer of product and project management have failed. Most of the developers have quit or been laid off, and those that remain are on a death march.

    Advice to Management

    Find a buyer for the company and let someone with more experience try to turn things around.


  6. Helpful (8)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lonely Planet full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Worked there for over 8 years - awesome people, fun environment, challenging at times (but in the right way) - at least until the purchase by independent party.

    Cons

    Purchased by NC2 Media and things went downhill fast - all employees over a certain salary were let go, junior employees were set up for failure by pushing them into roles they weren't ready for (b/c it is less expensive than the more seasoned employees who were let go), 24 yo COO could not articulate strategy. Brand has gone down hill, and with all the NC2 talk of tackling technology, have seen nothing worthwhile released in over two years since acquisition.

    Advice to Management

    you let too many of your most experienced travel professionals go to "save a buck"; do something newsworthy that shows innovation and influence; share your strategy


  7. Helpful (7)

    Could have been so much more

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Franklin, TN
    Former Employee - Software Developer in Franklin, TN

    I worked at Lonely Planet

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Diverse co-workers, interesting company history, great work-life balance, relaxed atmosphere

    Cons

    Incompetent leadership, no real product direction, no collaboration, little room for personal growth, high employee turnaround, surprise layoffs

    Advice to Management

    Please figure out what you want to build


  8. Helpful (1)

    A good place to start your career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lonely Planet

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    A good brand and a good place to start your career. Surrounded by people who are passionate about travel. Work with travel content.

    Cons

    Lack of transparency. Unclear about the company's long-term strategy. Lots of bureaucracy and politics.


  9. Helpful (2)

    Learning to change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Lonely Planet full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lonely Planet is a great place with a great history. There are a lot of wonderful people working at the company. It's nice to come in to work and talk/think about travel. There's an awesome legacy and culture that we have the opportunity to build upon.

    Cons

    The legacy and culture that Lonely Planet once had is taking on a new face. The headquarters has moved from Melbourne to London to Nashville. A such, its culture is morphing. Each office has its own individual feel, but the Nashville office is in the key spot of either leading that cultural change or turning into every other American business.

    Advice to Management

    Empower leadership. Change brings change in personnel, and therefore leadership. We need someone with strong vision and direction to align our priorities with. That vision needs to be disseminated and the company needs to be powered up around it.


  10. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lonely Planet full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lonely Planet is full of people who are passionate about travel and are determined to stay innovative. Executives are open to your ideas on how to move the company forward. Office culture is creative, fun, and laid back.

    Cons

    Lonely Planet is undergoing an overall in it's digital department. In that, many decisions need to be made. Goals need to be met and momentum needs to stay strong. Sometimes there are so many paths to take, it becomes difficult in choosing one. I think LP currently needs to improve on choosing a destination for itself and then be relentless in reaching it.

    Advice to Management

    Make decisions and stick with them. Be fearless despite competition.


  11. Helpful (1)

    Struggling to find itself

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer
    Current Employee - Developer

    I have been working at Lonely Planet full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Working here is an incredible journey, fast paced projects, brilliant people who truly love what they do. You're constantly surrounded by travel, and by proxy, the world. Schedules and vacation are flexible, sick time is generous, environment is fun and friendly.

    Cons

    There is a disconnect between projects, teams, vision, and day-to-day. There aren't many opportunities for advancement or personal development. There have been efforts to rectify both issues, but they largely go nowhere. The growing pains are terribly noticible at times, and often the left hand doesn't even know the right exists.

    Advice to Management

    The disconnects need to stop. Half finished concepts cannot be effectively executed, nor is revising in deployment or production a brilliant idea. Openness and honesty are critical. Start sharing the big picture a little so we can help get there.



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