Louis Vuitton North America

  www.lvmh.com
  www.lvmh.com

Louis Vuitton North America Reviews

Updated October 12, 2014
Updated October 12, 2014
63 Reviews
3.1
63 Reviews
Rating Trends

Recommend to a friend
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Louis Vuitton North America Acting CEO Geoffroy van Raemdonck
Geoffroy van Raemdonck
22 Ratings

Review Highlights

Pros
  • Good Benefits, Innovative Fashion, Amazing Training, Great Events, Uniform Provided (in 3 reviews)

  • Company has prestigious reputation so looks great on resume if you don't stay employed there (in 3 reviews)


Cons
  • Bonus structure is VERY hard to achieve (this is what I hear from current employees) (in 6 reviews)

  • Pay was bad compared to other high end luxury brands (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very eclectic, learned a varied of skills very quickly to provide the many services LV offers to its valued clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate-seasonal in Chicago, IL
    Former Employee - Sales Associate-seasonal in Chicago, IL

    I worked at Louis Vuitton North America part-time (less than an year)

    Pros

    Interact with many very successful clients which can be great for networking
    Company has prestigious reputation so looks great on resume if you don't stay employed there
    Extremely professional yet fun environment
    Great Pay
    No commission based wages = less stressful, more supportive & collaborative relationship amongst coworkers
    Bonuses!
    Discounts
    Training

    Cons

    Don't get formal training until after 90 days at the earliest

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Mediocre, unless you are French.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Associate in Los Angeles, CA
    Current Employee - Service Associate in Los Angeles, CA

    I have been working at Louis Vuitton North America full-time (more than an year)

    Pros

    30% Discount on Merchandise, 70+% on damaged or out of season merchandise.
    Interesting clients.
    Looks good on a resume.

    Cons

    Politics play a much larger role in decisions than competence.
    Low pay/bonus structure compared to other luxury brands.
    Corporate likes to micromanage and sometimes don't have their priorities straight. (I.e. a store that is being staffed by 2 people a day, instead of the 5 it is supposed to have scheduled. Nobody is pulled from other stores that have proper staffing to assist and salespeople are told to go in the back and write thank you cards while customers are in the store trying to shop and just get frustrated and leave).
    If you aren't French, European or speak French fluently you are a second class member of the team.

    Advice to ManagementAdvice

    Let store managers run their stores without being micromanaged. If you don't like somebody but they are making all of their numbers and run a good store there is no need to replace them. Go back to being an exclusive brand where quality was a hallmark of your product. Quality/quality control have gone downhill and your name recognition will carry you for awhile, but ultimately people are going to get fed up with paying for luxury items and getting products that aren't made to the standards that the brand became famous for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    HIERARCHICAL & AUTHORITARIAN MANAGEMENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Specialist in San Francisco, CA
    Current Employee - Client Services Specialist in San Francisco, CA

    I have been working at Louis Vuitton North America full-time (less than an year)

    Pros

    Great co-workers. One hour lunch break. Great training.

    Cons

    Authoritarian managers. Lack of confidentiality regarding your work performance. Manager will share your performance skills with your co workers and will non stop complaining and whining about it like they were a "victim". This is a sale s job. You are selling purses but it's over the phone. It doesn't require a sophisticated mind. It's boring and it's not glamorous. You are working in a call center like one of those cable company.

    Advice to ManagementAdvice

    Poor conflict resolution skills. Clients become easily upset because management is terrible at resolving a complaint. Management always feel that they are the "victim". LOL! They forget that the clients have rights.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Overall a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Louis Vuitton North America

    Pros

    The logistics of the company cannot be beat, they also offer part-time which is great for students. Also there is a lot of room for growth

    Cons

    The pay for a company that rakes in as much as it does leaves much to be desired.

    Recommends
  6. 2 people found this helpful  

    Good place to start, hit a wall eventually.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relations Specialist in San Francisco, CA
    Former Employee - Customer Relations Specialist in San Francisco, CA

    I worked at Louis Vuitton North America full-time (more than 3 years)

    Pros

    Product Discounts, good health benefits, 401K 50% match, good experience on paper. A good "starter" job. Hourly job means reasonable work/life balance. Opportunities for increased responsibility, which looks good on a resume. Great product and systems training. Job is easy to understand. Great place to learn people skills. Great team to work with.

    Cons

    Increased responsibility does not generally come with increased pay. Compensation is mediocre for college-educated professionals in the Bay Area ($17-25/hr). An informal survey one year revealed that yearly raises ranged from $0.10/hour to a maximum of 3% among top performers. There is an increasing reliance on "leader" roles instead of managers, which allows them to provide lower pay to people who ought to be receiving more. A large number of employees are temps that have to wait 1-2 years to become full-time employees and receive benefits.The culture is very restrictive. You have to be "always on", not just to customers but to managers; cheerful, deferent, self-censoring. There is a constant fear of slipping up and being yourself in front of the wrong person. It's an emotionally exhausting place to work.

    Advice to ManagementAdvice

    Treat your employees like grownups. Pay them appropriately. Give appropriate pay raises with promotions. Hire your best holiday temps as soon as you know you want to keep them; don't make them wait for 2 years to start receiving benefits. Allow for differences in expression and personality that do not impact performance.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Louis Vuitton North America

    Pros

    Great company, promotes growth, great experience.

    Cons

    Clients (dependent on location) have unrealistic expectations.

    Advice to ManagementAdvice

    Each store runs like a small boutique. There needs to be more structure and training in quality, and operations.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Disenchanted with the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Associate
    Former Employee - Service Associate

    I worked at Louis Vuitton North America full-time (more than 10 years)

    Pros

    Lots of training, travel and uniforms.

    Cons

    Favoritism from management and employees being promoted who are totally incompetent. I was told they don't promote within which is a complete lie. A lot of back stabbing to get ahead.

    Advice to ManagementAdvice

    Ask and listen to how employees really feel about their manager and don't trust all the upper management backstabbers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Used to like this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Associate in Chicago, IL
    Former Employee - Service Associate in Chicago, IL

    I worked at Louis Vuitton North America full-time (more than 8 years)

    Pros

    Co-workers were like family, traveling for trainings, learning about new products coming out, gaining a lot of product knowledge, benefits weren't bad

    Cons

    No room for advancement. The company always hire from outside the company.
    HR is incompetent. Does not want to listen to employees issues.
    Everything is political.
    Bonus structure is VERY hard to achieve (this is what I hear from current employees). It continually gets worse.
    Raises ranged from .10-.45 an hour.
    Long hours.
    Management not being completely knowledgable.
    Short-staffed all the time. Hours cut constantly because budgets keep getting smaller.
    Couldn't stand behind the products anymore. Cutting ways to make them cheaper.

    Advice to ManagementAdvice

    Hire from within the company.
    Show appreciation rather than always "this could be better.
    Employee evaluations on store and regional management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Awful compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at Louis Vuitton North America full-time (more than 3 years)

    Pros

    Fun team, lots of travel, non commission environment, well educated staff

    Cons

    Disrespectful upper management, not motivating, really bad compensation, area director has no respect for his team (managers and associates), HR department is a hot mess !

    Advice to ManagementAdvice

    Make your employees happy and your sales will increase

    Negative Outlook
    No opinion of CEO
  11.  

    Not what you would expect from a luxury company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Miami, FL
    Current Employee - Manager in Miami, FL

    I have been working at Louis Vuitton North America full-time (more than 3 years)

    Pros

    Exposure to new products before they are available to the public
    Travel to different cities and countries for training
    Potential to have a long career path with the company and its sister brands

    Cons

    Totally dysfunctional management at the regional and area level
    Sneaky and dishonest approach to people management
    The HR function is not trusted at all by its employees
    Highly competitive, cut-throat environment
    For one of the leading and most prestigious luxury brands in the world, it feels surprisingly mediocre in terms of workplace atmosphere, discounts, perks, etc.

    Advice to ManagementAdvice

    Don't be so easily fooled by your fast-talking, eager-to-please managers. Reward those who are putting in the time and hard work to get their job done. Poll the service associates anonymously (corporate as well) to gauge the true performance of area managers and store managers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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