I worked at Lowe's full-time for more than 8 years
Lowe's is a stable retail company to work for. They offer promotional opportunities for sales oriented, hard working associates that can work in a team environment, display good customer service stills and good time and attentance. They have good benefits for part time and full time associates.
As with most retail establishments you are ususally required to work various shifts which make it hard on your family time. Although they do offer benefits for associates they are not as good as could be. Insurance for part time associates is hardly working taking and the insurance for full time associates is getting worse each year. Their mentoring and training programs for internal associates really need to be given more attention. This would improve the quality of staff by making them ready for the next step in their career with Lowe's thus improving moral - which in turn promotes better customer service and thus helping ensure a solid bottom line for the company! The pay rate needs a little attention and this would improve tenure.
Advice to ManagementAdvice
I have visited your corporate facilities and if you trimmed some of the fat there and utilized those funds at the store level your bottom line would increase drastically. The pay for store associates should not have such a low cap on it. You are seriouly hurting those associates with longevitiy some people make great cashiers, or hourly associates and that is what they will be good at their entire life. You will save on the bottom line by not having to rehire and retain so often. (Look at the Costco some of their cashiers make more than $20/hr). The stores need to be updated in many regards. The stores don't even have updated computers, training facilities or lunch rooms. REALLY, the associates have to sit on broken chairs to work, train and eat! Where as the corporate office is over done with such! Has anyone from corporate looked at the speciality sales desks or chairs recently... Improve the image at the store level for ALL ! Customers should never be expected to sit in such old chairs, at old desks and talked into spending thousands of dollars - this should be your next big drive and I really believe your pockets would be fuller! OH YES and most important, TRAIN AND PROMOTE FROM WITHIN... if you can't find someone trainable and promable from within, your management team is not doing their job! Not everyone is promotable, but once again look at Costco, not Home Depot! As you know this would improve employee moral, thus providing better customer service and increasing the bottom line... SOUND FAMILIAR!