LoyaltyOne

www.loyalty.com

LoyaltyOne Reviews

Updated January 20, 2015
Updated January 20, 2015
45 Reviews
3.2
45 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Bryan A. Pearson
26 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    AR Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AR Coordinator in Toronto, ON (Canada)
    Former Employee - AR Coordinator in Toronto, ON (Canada)

    I worked at LoyaltyOne full-time (more than 3 years)

    Pros

    Team and management are extremely friendly and always are willing to help you. The interview was very relaxed, no pressure. The manager really made you feel comfortable. The questions asked were typical interview Qs and mostly based on your prior experience.

    Cons

    There are limited room for growth within a team; however you do get an opportunity to learn different areas. This role involves a good understanding of travel industry and lingo. There are a lot of systems that you would have to learn that are heavily based on knowing travel industry.

    Advice to ManagementAdvice

    Create more opportunities for employee growth.

    Recommends
    Positive Outlook
  2.  

    Best In Class Employer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LoyaltyOne

    Pros

    LoyaltyOne has a very strong corporate culture of collaboration and teamwork. Despite title or seniority within the organization, everyone is friendly and willing to lend a hand when needed.

    They have competitive compensation and benefits package, which includes summer hours, tuition reimbursement and extra air miles as recognition.

    Due to the size of the organization, there is a lot of opportunity to grow your career at LoyaltyOne and even try new departments and areas within the business.

    Great work-life balance, including the ability to work from home when needed.

    Cons

    Due to the need to continually strive to be better and stay ahead of competition, changes in the organization take place which can include restructuring. LoyaltyOne has done a good job of maintaining its strong culture throughout the changes, but it can be hard to see good people leave as a result of change.

    Advice to ManagementAdvice

    Continue listening to the voice of Associates and maintain the open door policy we currently have.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good Company (on paper)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Toronto, ON (Canada)
    Former Employee - Marketing Manager in Toronto, ON (Canada)

    I worked at LoyaltyOne

    Pros

    good effort to build culture
    private gym for employees
    subsidized bistro for employees
    career pathway assistance to help build your career

    Cons

    good effort on paper for career pathways, but doesn't actually result in real changes for most people
    pay bump with title bump is only 2%, creates minimal motivation to strive for excellence
    Current sponsors in program are lack-lustre
    "dog eat dog" mentality in marketing- many women fighting for same role, work etc. not a supportive environment, many personality clashes which hold back people that have been at the company for many years.
    toxic environment

    Advice to ManagementAdvice

    start being more open and candid about advancement in people's careers, allow bigger pay jumps to entice people to stay, have more fun at work

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    From bad to worse.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former in Toronto, ON (Canada)
    Former Employee - Former in Toronto, ON (Canada)

    I worked at LoyaltyOne full-time (more than 3 years)

    Pros

    The program itself was good and the salary and benefits above average.

    Cons

    Where do I begin. The senior leadership in LoyaltyOne is unprofessional, unethical and promotes a culture of favoritism, distrust and inappropriate behaviors. I've never heard so much foul language and the "f" bomb so many times as the Moat senior leader of the company and the most senior personnel woman use it - its a free for all with total lack of professionalism and top down leadership.

    Employees are not valued and are disposable. If you aren't in with the right group, or if you voice an opinion, your time at Loyalty will be limited. It's cliquey and not a positive, productive environment to work in.

    Advice to ManagementAdvice

    Senior management, take a good look at the leaders in all parts of the company. Look at your employee survey results and take a good look in the mirror. The general population is not happy or impressed with LoyaltyOne. There are significant issues in both Corporate and Customer Care departments that are almost beyond repair. Take a good look at the reputation of Loyalty on the street - it's got a really bad name as an employer. I'm asked all the time what's up with Loyalty and the high turnover? Get your head out of the sand.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Terrible work environment it's a wonder they keep getting Best Employer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Specialist in Mississauga, ON (Canada)
    Current Employee - Travel Specialist in Mississauga, ON (Canada)

    I have been working at LoyaltyOne full-time (more than 8 years)

    Pros

    Computer loan, free coffee/tea, nice desks

    Cons

    Culture of fear in call centre. Stressful work environment with little support from Leadership Team.

    Advice to ManagementAdvice

    Please treat your employees like humans and not robots. Take the time to note how many are going for stress leave due to the unreasonable demands your placing on them. The favouritism is too open among the female CCLs. The bootlicking is so sad to see and demoralizing. Male CCLs are more rational but are in very short supply. Try taking some calls for 20 min to see what we deal with. Stop with the fancy buzzwords they don't help. And their insulting.

    Doesn't Recommend
    Negative Outlook
  7.  

    You start out with enthusiasm but get beaten down by the poor support and unreal demands from the leaders.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Specialist in Toronto, ON (Canada)
    Former Employee - Travel Specialist in Toronto, ON (Canada)

    I worked at LoyaltyOne

    Pros

    There are some amazing people at this company who give their all and many have been at the company for more than 7 years. The benefits are world class and it's nice to have free coffee and tea, a gym subsidy and access to tuition reimbursement.

    Cons

    The focus on doing more with less has made the call center extremely challenging to work in. There is a huge focus on numbers numbers numbers with little care for the person. The pressure on the leaders is passed to the agent and the stress level is increasing.

    Advice to ManagementAdvice

    Be more supportive to the call center agents and recognize how stressed they are trying to meet demands that change so often and then go back to where they started. You don't know what you want but punish people irregardless with action plans and firings.
    Tone down the special treatment leaders give to their favorite agents so openly. It only increases the low morale. The better qualified leaders are let go for not towing the line. People are afraid to speak up even in the anonymous surveys. The environment is not healthy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Precima

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Director in Toronto, ON (Canada)
    Former Employee - Associate Director in Toronto, ON (Canada)

    I worked at LoyaltyOne

    Pros

    Fun culture for young inexperienced associates right out of university or associates who thrive in political environments

    Cons

    Very deceptive senior leadership team
    Very political environment
    Job does not match interview discussion
    US associates rarely promoted unless they are already senior leadership or friends with senior leadership
    Advancement based on affiliation vs performance
    Career dead-end

    Advice to ManagementAdvice

    Company hires good talent and has a good product offering, but the leadershp team is very corrupt. Resturcture Precima senior leadership team to include true business leaders who are skilled in motivation, career pathing, and true leadership overall. The leadership team in place is all about self, managing by fear, and promoting C players who will forever stay under their reign.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Not exactly the same job as described in the interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at LoyaltyOne

    Pros

    Summer hours policy - can choose to work a bit later during Monday-Thursday but leave after half-day on Friday (does not always work out though)
    Ping-pong table, gym on site, subsidized cafeteria
    Personally I did not work overtime except on a few occasions, maybe it was different for some other employees

    Cons

    I was looking for a specific job and from the interview the job seemed to match my skills and what I was looking for. The actual job turned out to be not the same and it was not as challenging/interesting as I thought it would be. Therefore I think it was misleading for the company to describe specific projects that you could get to work on in the interview and not say the truth about the position.

    Advice to ManagementAdvice

    When hiring, the position should be described clearly to people and not presented in a different way. Companies spend their time searching for employees but the workers are also spending their time going to interviews and therefore the position description should be accurate to let the person decide whether they want this job or not.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Not a people's company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Toronto, ON (Canada)
    Former Employee - Anonymous in Toronto, ON (Canada)

    I worked at LoyaltyOne full-time (more than a year)

    Pros

    Young culture, not a bad benefit plan

    Cons

    Upper management is all about them but not the employees.
    Unrealistic expectations.
    Bias/favourtism

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    It was good while it lasted...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Mississauga, ON (Canada)
    Former Employee - Anonymous Employee in Mississauga, ON (Canada)

    I worked at LoyaltyOne full-time (more than 10 years)

    Pros

    The health benefits were good, the pay was okay for the position I held. Computer loans, gym membership costs and some tuition reimbursement were available. Vacation is prorated based on how long you've worked there. Some employees get as many as 4 weeks off. Every one has the option to purchase up to 3 more.

    Cons

    Promotions at my level were non existent. Progression was always a struggle and contingent to a great degree on how well you knew whom. The corporate culture also evolved from a fun place to work to a very ruthlessly focused on achieving objectives no matter the cost, human or otherwise. There's a great show made of listening to employees but their needs were never a priority.

    Advice to ManagementAdvice

    You do have a good company going. Please don't wreck it with short sighted goals or business objectives.

    Recommends
    Neutral Outlook
    No opinion of CEO

Work at LoyaltyOne? Share Your Experiences

LoyaltyOne

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.