LoyaltyOne Reviews

Updated July 24, 2015
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3.3
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Recommend to a friend
Approve of CEO
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Bryan A. Pearson
34 Ratings

Pros
  • Smart people working at AirMiles (in 4 reviews)

  • Fun off-site events and town halls (if you're into that sort of thing) (in 2 reviews)

Cons
  • So as a specialist your taking air miles calls (in 3 reviews)

  • There is a lot of red tape, and most of the times you are damned if you do and damned if you don't when performing during calls (in 2 reviews)

More Pros and Cons

62 Employee Reviews

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  1. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ontario in Toronto, ON (Canada)
    Current Employee - Ontario in Toronto, ON (Canada)

    I have been working at LoyaltyOne

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -great culture, subsidized cafe and gym -good work-life balance for the most part -great people -interesting work

    Cons

    -promotions are slow...lots of people leave to get better titles elsewhere


  2. Best Employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at LoyaltyOne full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing company to work for!! They really value work-life balance and providing meaningful work to it's associates. Plenty of opportunity for special projects and cross functional training. Very collaborative environment across different business lines.

    Cons

    A smaller company, so career growth does not happen as fast as at a larger company, but hard work does not go unnoticed by management.


  3. Helpful (9)

    IT is a big joke; Executive Team needs to be purged; lacks competence and the skills to turn things around

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LoyaltyOne

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Opportunity to learn some of the tech that drives marketing for Airmiles

    Cons

    1. CTO yells and is condescending when you dont agree with his views. 2. Executive team around him a bunch of "yes" men who hypocritically do whatever they need to do to save their own necks and not what is in the best interest of those who they are to lead 3. Execs sit in a room and come up with the strangest and weirdest initiatives for weeks on end, then when they decide to be "transparent" it leaves workers more confused than before 4. Interview process has turned into a caste system where execs who are out of touch with the tech needs of the company lead interviews disrespectfully ignoring the competencies of those who work under them. When they do pick people to run interviews, it nepotisic based pickings based on playing favourites and not a lick based on competence. 5. Full- time / contract whatever the pleasure here, is a place where contractors are now looked at with disdain nevermind the fact that they probably make up quite a large part of this company's competency quota. Full timers get jerked around and demoralized by lack of leadership and clear communication. The term "we" is a myth. Its a "we" situation when it suits them. All in all a place that flourishes due to a lack of competiton in the space. - but that can change at any time...

    Advice to Management

    IT executive needs to be purged. A bunch of guys who have no clue with regard to what needs to happen to makr things better. Hate smart people who know and speak out against bad ideas. Its a rule by fear paradigm. It might take 5 years or more but that whole team needs to be purged every last one of them. Nepotism based situation with no kind of shame. No recognition for work achieved. Attrition at an all time high. Anyone smart who has skills wont stay here thats for sure


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  5. awesome

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LoyaltyOne

    Pros

    If you really wanna grow professionally then this is the company

    Cons

    More compensation is required though


  6. Helpful (1)

    They treat their associates well and is very environmentally conscious

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Creative Manager Level in Toronto, ON (Canada)
    Current Employee - Creative Manager Level in Toronto, ON (Canada)

    I have been working at LoyaltyOne full-time (More than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    The benefits are great. They look after your health and its a great place to get work life balance.

    Cons

    Career growth is limiting. The company is already too heavy so it's hard to grow in your lane.

    Advice to Management

    Need to focus on customer needs before business objectives.


  7. Precima: Rewarding & Leading Edge Opportunity That Is Hard To Find

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LoyaltyOne full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Leading edge technology. Reward and recognition for hard work and accomplishments. Employees are treated like, well, humans; solid work-life balance, community involvement days, team building events, and tons of little break outs to rebuild momentum. Where do you find this in the U.S.? Leadership cares, they do listen, and they respond. If you are looking to grow personally and professionally within a fast-paced accelerated organization, you are in good shape, if you get the call to duty. Extremely proud to work here.

    Cons

    Brand is gaining momentum. The Precima name is not well known compared to other data, analytic, and CPG consulting firms, but, this is changing rapidly so get on board. Few account options to move over to at this time, but again, this is changing, I smell growth on the horizon, and its up to employees to pave the way. We can really make a difference here. A few issues when holding others accountable on ad-hoc projects, but being worked out internally. Precima is excellent at change management. Need patience if looking for immediate growth, but this is normal, do the job you are hired to do well, and good things will come, once an opening takes place.

    Advice to Management

    Continue to deliver. Grow the business. Give lower ranks a chance to help you, continue to believe in us and provide us opportunity. Continue to be transparent and giving us the story from above. There are many of us who are passionate about this amazing place, seek us out, consume us with continued endeavors to succeed. Continue to find ways to create a culture that now expands across many nations. Don't forget about the smaller accounts who offer value in the future. Oh- Bryan Pearson, you must be kidding if you think this guy is NOT the smartest, down to earth, caring and passionate leader you will ever work for. Our Brian is pretty solid too!


  8. A really great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LoyaltyOne full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Fun culture fun employee events amazing and smart employees

    Cons

    lots of politics HR doesn't always handle employee relations issues very well

    Advice to Management

    clean up the strategic leads in HR


  9. Helpful (5)

    Patience is a Virtue

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Toronto, ON (Canada)
    Current Employee - Marketing Specialist in Toronto, ON (Canada)

    I have been working at LoyaltyOne full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - If you're willing to wait for it, you will progress at this organization - Employment perks including a fabulous location, interesting people, great subsidized bistro and lots of extra-curricular opportunities - VERY smart Senior Leaders

    Cons

    - Recently, there has been a mass exodus of specialist-level roles. The organization has a huge discrepancy between the number of specialists and the number of managers, leading to a large number of people leaving after 2+ years when they realize they'll be stuck at their current level for several more years unless they leave. This coupled with a lack of transparency on progression of career from Senior management equals some serious issues with levels of employee satisfaction. It's easy to get frustrated here. - Incredibly busy day-to-day with little time or desire for improving resourcing or filling open roles to ease the strain - very limited by technology that is outdated and clunky; seems to be no urgency around updating it in a timely manner - Low YOY increases in pay (typically around 2%) - Wellness benefits and matching opportunities are sub-par

    Advice to Management

    Be more transparent about opportunities coming down the pipeline and chances for movement - stop holding on to high performers who might want to grow somewhere else internally. Do whatever you need to do to update IT resources and structure.


  10. Walk the walk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Toronto, ON (Canada)
    Current Employee - Marketing Specialist in Toronto, ON (Canada)

    I have been working at LoyaltyOne full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Great team of ambitious and talented people working across all departments - in house gym and partial subsidized cafeteria

    Cons

    - career growth at a snails pace - company experienced an organizational flattening a few years ago which caused frustration and confusion among employees in how to continue to move careers forward - has yet to address or solution for this - high turnover and slow pace to fill head count leaving everyone to "pitch in" with no end in sight

    Advice to Management

    Focus on keeping the talent you worked so hard to attract. It's time to focus on people. Stop telling everyone how great it is to work at the company and start walking the walk. Fill head count and bring back work/life balance. Create more opportunities for employees reaching the ceiling of their roles. Take an active role in guiding those employees to the next stage. Compensate people properly for the work they do. Take a hard look at your people managers, there is a big discrepancy and many are not equipped to advocate for and develop their reports


  11. Helpful (3)

    Bad place to work!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LoyaltyOne

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nothing is good about this company. The marketing is positive but, it is not as good as it claims to be.

    Cons

    Be careful what you are hired for, the job description and what you are interviewed for may not be what you will be doing after you enter the job. The management team is lack of people skills, lead by young inexperience associates.



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