LoyaltyOne

  www.loyalty.com
  www.loyalty.com

LoyaltyOne Reviews

Updated November 30, 2014
Updated November 30, 2014
37 Reviews
3.2
37 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Bryan A. Pearson
21 Ratings

Employee Reviews

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  1.  

    Worked for 18 great years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Specialist in Toronto, ON (Canada)
    Current Employee - Travel Specialist in Toronto, ON (Canada)

    I have been working at LoyaltyOne full-time (more than 10 years)

    Pros

    The company was very supportive to the employees. Many hours were spent in upgrading and coaching. If someone wanted to take the time and effort to learn more about travel, the opportunity was there, if the interest was there. I felt the company rewarded me for my efforts, and my managers were always pleased with my work. I loved my job. The atmosphere in the first 10 years of my employment-1993-to approx. 2003 was that of a community, and many friends were made .

    Cons

    Some challenges-things over the years were changing. The old tried and true methods were not deemed not as important anymore. New employees did not have the same loyalty, or the same vision as the older employees. The important details of being in a position as a travel sales agent were replaced by do-it-yourself with the advent of online booking.

    Advice to ManagementAdvice

    Management does not recognize the difficulty of working with the collectors on a one-to-one basis on the phone. The internet has confusing info, not always coinciding with what is actually practiced in the office. The IT department has never actually worked with the system on a day to day basis, and they are clueless as what we do every day.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Not a people's company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Toronto, ON (Canada)
    Former Employee - Anonymous in Toronto, ON (Canada)

    I worked at LoyaltyOne full-time (more than an year)

    Pros

    Young culture, not a bad benefit plan

    Cons

    Upper management is all about them but not the employees.
    Unrealistic expectations.
    Bias/favourtism

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    It was good while it lasted...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Mississauga, ON (Canada)
    Former Employee - Anonymous Employee in Mississauga, ON (Canada)

    I worked at LoyaltyOne full-time (more than 10 years)

    Pros

    The health benefits were good, the pay was okay for the position I held. Computer loans, gym membership costs and some tuition reimbursement were available. Vacation is prorated based on how long you've worked there. Some employees get as many as 4 weeks off. Every one has the option to purchase up to 3 more.

    Cons

    Promotions at my level were non existent. Progression was always a struggle and contingent to a great degree on how well you knew whom. The corporate culture also evolved from a fun place to work to a very ruthlessly focused on achieving objectives no matter the cost, human or otherwise. There's a great show made of listening to employees but their needs were never a priority.

    Advice to ManagementAdvice

    You do have a good company going. Please don't wreck it with short sighted goals or business objectives.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Very nice company, but too centralized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LoyaltyOne full-time (more than an year)

    Pros

    Visionary upper management
    Decent salaries
    opportunities to lateral growth to one of its subsidiaries.

    Cons

    Although is a good company, HR is very incompetent, hires bad people and let go the good ones.
    Distribution of workload is quite awful

    Advice to ManagementAdvice

    Please do your work and pay attention on HR

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    IT department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at LoyaltyOne full-time

    Pros

    Convenient location of head office, walkable distance from union station.

    Cons

    Senior IT management does not have any vision and has absolutely no strategy.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    Worst management team I've ever dealt with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at LoyaltyOne full-time (less than an year)

    Pros

    - The amenities - gym, game area, cafeteria with great food
    - competitive salary
    - Mat leave pay for women

    Cons

    - Horrible management team - unsupportive, micromanagers that demand a lot while constricting resources - ie. Budgets, man power. You're setup to fail in this place. Most people I met while there were stressed out, miserable and didn't believe in their own self worth after such heavy demands and constant complaints were given.
    - Far too many women in leadership positions at this company trying to prove how powerful they are, obsessed with their interpretation of perfection and for some reason getting rewarded for this behaviour. A few bullies in the mix too. There are a lot fewer men in leadership roles here. The few I met had a much more relaxed approach and sense of humour. I suspect the people providing good reviews work for them.

    Advice to ManagementAdvice

    You hire people for their skills and knowledge. Start believing in them instead of controlling them - morphing others into extensions of yourself. Stop trying to impress other authority figures and relax a little - learn to push back on demands that are placed on you as channeling it to your employees is unhealthy and unprofessional.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Fantastic Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LoyaltyOne

    Pros

    Great head office amenities and location down town Toronto
    Very forward thinking about workspaces, telecommuting, etc
    Committed to its values
    People are fantastic and really want the associates to succeed

    Cons

    Very quick growth means the culture may change - will be difficult to keep the small feeling, jobs may be more siloed

    Recommends
    Positive Outlook
  9.  

    Good company

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Toronto, ON (Canada)
    Current Employee - Manager in Toronto, ON (Canada)

    I have been working at LoyaltyOne as a contractor (more than 5 years)

    Pros

    Good company who cares about employees. Culture of experimentation. Lots of opportunities for development. Pay in line with market. Does work for the community.

    Cons

    Job benchmarking leaves some jobs with much more responsibility than others within the same band. Growth has slowed down. Number of new initiatives can be overwealming.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Interesting work & difficult demands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer in Toronto, ON (Canada)
    Former Employee - Senior Developer in Toronto, ON (Canada)

    I worked at LoyaltyOne full-time (more than 3 years)

    Pros

    cafeteria, gym, freebies, bonus, usual benefits,
    reasonable technology base, continual push for improvement,
    energetic culture,
    interesting projects, some smart people

    Cons

    blame game on every project
    always pushed to do more with less to the point of being set up to fail
    IT viewed as a problem rather than a solution
    politics more important than good work

    Advice to ManagementAdvice

    listen to your own rhetoric - innovate

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    They don't practice what they preach in Customer Care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Leader in Gtashen (Armenia)
    Current Employee - Customer Care Leader in Gtashen (Armenia)

    I have been working at LoyaltyOne full-time (more than 3 years)

    Pros

    If you like to navigate through office politics to climb the corporate ladder-you will do fine here.

    Cons

    People who work hard don't get rewarded. If you know how to play the game you will be rewarded for doing meaningless work and having very little talent.

    Advice to ManagementAdvice

    Sorry I'm not a shareholder so my advice does not matter.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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