LoyaltyOne Reviews

Updated March 24, 2015
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3.1
56 Reviews
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Bryan A. Pearson
32 Ratings

Pros
  • Opportunity to learn and work with some smart people (in 4 reviews)

  • Competitive salaries, great benefits (in 3 reviews)

Cons
  • Loyalty one is the organization that owns/runs, essentially its the air miles program (in 3 reviews)

  • Bureaucratic environment, with lot of red tape (in 2 reviews)

More Pros and Cons

Employee Reviews

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  1. Love working for this inclusive company where development and new ideas are valued!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LoyaltyOne full-time

    Pros

    Strong emphasis on collaboration and development
    Fair compensation package with fun perks!
    Great employee recognition program :)
    HR team and managers have an open door policy and make time for their associates
    Love working with my smart and passionate Precima colleagues and the leadership team - encourage an innovative and positive work environment
    Awesome Women in Leadership affinity group and mentoring program!

    Cons

    Performance reviews a little long and technology could be improved to allow better collaboration & efficiency - understand being worked on though

    Advice to ManagementAdvice

    As we become truly global - continue to be inclusive and ensure diversity at the top!

    Recommends
    Positive Outlook
    Approves of CEO
  2. Major changes afoot, tread carefully

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Leader in Toronto, ON (Canada)
    Current Employee - Senior Leader in Toronto, ON (Canada)

    I have been working at LoyaltyOne full-time (more than 5 years)

    Pros

    Downtown progressive company. Free coffee?

    Cons

    Major changes in the IT side of the house and spilling over into other areas of the business. AGILE/SCRUM team methodology has turned into a cult, some exciting work to be done but there is no longer an upward path of progression. You're there to work in a loud/noisy environment, and if you don't like it or you don't perform well you're fired. Be prepared to be under the microscope now by not just your boss, but your peers as well -- since everyone works at a bench in wide open room. No privacy, reduced opportunities.. I'm not sure this is the "best employer in Canada" anymore. Best employer in Bangalore maybe?

    Advice to ManagementAdvice

    You've shed a ton of jobs, reduced opportunity and introduced a cut throat culture. Is that the intention from a formally well regarded, socially responsible/conscious environment? Work/life balance has been destroyed, and further career prospects as well. At least for now the compensation is great (That's got to be next on the chopping block).

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. Highly political environment. This company doesn't walk the walk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Toronto, ON (Canada)
    Current Employee - Manager in Toronto, ON (Canada)

    I have been working at LoyaltyOne

    Pros

    There are more learning opportunities at this company than many other companies. There is also an in-house gym, subsidized cafeteria, bi-annual town halls with the whole company and lots of paid lunches.

    There are great people who work at this company. If you have the good fortune of working with them this can mean a real difference.

    Cons

    This company supports a "Mean Girls" culture. If you don't create the important strategic relationships required you'll find yourself hitting a glass ceiling within 3-5 years of working here. This company is highly political with only a handful of leaders that control most of the career movement within the company. This results in promotion based on favoritism as opposed to skill and ability.

    Most frustrating is that this company talks a good game about professional development but when it comes down to it, the leaders do not stand by their word. As a result, this company is quickly losing market share and suffering from lack of innovation. Tired ideas win out here and no outside opinions are welcomed.

    Advice to ManagementAdvice

    Stop promoting people based on the politics within this company. Keep a critical high on what it takes to hold a position in this company.
    Stop allowing several senior leaders continue bullying their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. No company is perfect - this one is not bad at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LoyaltyOne full-time (more than 10 years)

    Pros

    Health benefit - good remuneration - lots of training opportunities

    Cons

    Demanding - sometimes irreallistic goals - workload not always distributed evenly - some managers are very young and lack management skills

    Recommends
    Neutral Outlook
    Approves of CEO
  6. Overall the experience at this company has been great but times have changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LoyaltyOne

    Pros

    The people are what make this place great. Anniversary miles, company offsite prize draws, 2-week sabbatical every 5 years, 2 personal days on top of vacation days per year and work from home program (frequency depends on your department head and manager though).

    Cons

    Workforce is shrinking meaning more work to take on for everyone. Work-life balance is okay depending on your role or department, promotions are hard to come by, compensation is okay but you have to really fight for what you deserve. Some people really know what they're doing. Some are lacking and pass the buck on to you when you have your own work to do.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful

    BEWARE of Precima

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mississauga, ON (Canada)
    Current Employee - Anonymous Employee in Mississauga, ON (Canada)

    I have been working at LoyaltyOne full-time (more than a year)

    Pros

    Fun Quarterly Business Reviews
    Great for interns out of university

    Cons

    100% HORRIBLE management
    No one cares about how employees are treated
    Absolutely no growth opportunities

    Advice to ManagementAdvice

    This company is 100% wild. Anything goes here because all of the shot callers are friends. HR is a joke and a friend of the shot callers. Please don't ever report anything against management. Nothing is confidential here and you will be retaliated against. Don't believe anything the recruiters tell you. Their job is to tell you anything to get you in. My advice to management is look around to understand why people are so sad. A company is only as good as its people. So Precima will eventually fold. Stop treating people so poorly and break up the management cliques and maybe you will be able to keep good employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Good Company that is being Run poorly!!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LoyaltyOne

    Pros

    Benefits are great.. 2 weeks Sabbatical ever 5 years, Good vacation time provided and Anniversary airmiles.

    Cons

    Political! Extremely unrealistic expectations.. Pay is good, however the hours that you are expected to put in are demanded; expect to work 11 hr days. you are not truly appreciated for your work even though you are told - it is not by any mean the truth.

    Advice to ManagementAdvice

    Its time to look at the top down!

  9. Terrible experience working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Leader in Mississauga, ON (Canada)
    Former Employee - Customer Care Leader in Mississauga, ON (Canada)

    I worked at LoyaltyOne

    Pros

    Anniversary miles, health benefits, location

    Cons

    Upper management does not walk the talk, they want to be a Top Employer of Choice yet they don't care about their employees nor invest the time and money in elevating their engagement. Their contact centre is like a maquiladora factory. Sell, sell, sell,wow the Collector with amazing Customer Service but there is no flight availability, the wait times to get to am Agent is ridiculously long and abusive and the taxes charged for a flight are outrageous. Yet Agents are expected to excel their KPO's and have high Customer Sarisfaction results when the company makes Collectors wait longer than 30 minutes.

    Advice to ManagementAdvice

    Prioritize your frontline employees, focus on the people that matter

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. generally, it is a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LoyaltyOne

    Pros

    good culture and nice people, oppoturnity

    Cons

    many changes maybe due to rapid expansion

    Recommends
    Positive Outlook
  11. 1 person found this helpful

    AR Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AR Coordinator in Toronto, ON (Canada)
    Former Employee - AR Coordinator in Toronto, ON (Canada)

    I worked at LoyaltyOne full-time (more than 3 years)

    Pros

    Team and management are extremely friendly and always are willing to help you. The interview was very relaxed, no pressure. The manager really made you feel comfortable. The questions asked were typical interview Qs and mostly based on your prior experience.

    Cons

    There are limited room for growth within a team; however you do get an opportunity to learn different areas. This role involves a good understanding of travel industry and lingo. There are a lot of systems that you would have to learn that are heavily based on knowing travel industry.

    Advice to ManagementAdvice

    Create more opportunities for employee growth.

    Recommends
    Positive Outlook

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