Lucile Packard Children's Hospital at Stanford

  www.lpch.org
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Lucile Packard Children's Hospital at Stanford Reviews

Updated Jul 19, 2014

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3.4 19 reviews

19 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Physicians and hospital clerks are easy to work with.

    Analyst II (Former Employee) Palo Alto, CA

    ProsI really like working for Stanford Hospital and Lucille Packard Children Hospital because it has given me the opportunity to enhance my profession and encouraged me to excel with my job.

    ConsThe number one challenges that I had encounter working for Lucile Packard Children Hospital when the Revenue Management hired a Manager that do not have enough experience regarding coding and billing. Complexity of coding and billing for surgery that have contradiction of interpretation of operative report and patient diagnosis.

    Advice to Senior ManagementI would like to say that supervisor and manager should take into consideration of treating employees and staff in the coding and billing community with respect. In regards to promotion and training administration should take into account the employees experiences.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Rehab services needs to become unionized to avoid exploiting employees and creating a toxic work environment.

    Anonymous Employee (Current Employee)

    ProsThe cream of medical specialties and allied health professions is attracted to Stanford/Packard to learn and provide the best possible care for children. It is exciting to be a part of innovative health care teams, program, and new treatments that can improve health and the quality of life for children. The caliber of providers is outstanding. The patients are fascinating.

    ConsWork rest play balance is off. Staff was once told by management to accept that some people (who complain about workload) just aren't Stanford material, and that the solution to work stress and giving your all for patient care is to seek counseling, 10 visits per problem as part of your health benefit. This means that you can go often to address all your individual problems, a practice that puts band aids on the problem. Exempt employees are treated like non-exempt, so why not unionize and gain the rights and protections of non-exempt employees?

    Advice to Senior ManagementStaff are treated with a lack of trust, are micromanaged, supervise themselves or hear negative feedback directly from their manager, and are not appreciated for their contributions to the workplace. A professional development ladder has been established that is difficult to fulfill but determines pay scale. Experience or skill level is no longer a valued metric. Most staff will not be granted the time off to use their increased funds for continuing education due to lack of staffing to cover patient care in their absence.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great pay but need more career ladders and better benefits

    Anonymous Employee (Current Employee)

    Prosgreat pay
    strong leadership
    listens to feedback
    love that you are there to help pediatric/ mother populations

    Consneed better career ladders mapped out for non nursing areas
    health benefits are not good, surprising when you work for a hospital

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Tightly Run Ship

    Registered Nurse (Current Employee) Palo Alto, CA

    ProsThis hospital runs like a bussiness, not your typical inefficient hosptial. Perfection is their goal.

    ConsUnion, union, union: There is no incentive to working really hard, if there is no reward. Everyone is treated equally regardless of talent. The union prevents movement of registered nurses without masters degress into advaced practice roles. Some may agrue that that is beneficial to the hospital, but it leaves no room for rewarding thoose who work the hardest.

    More importantly, the nurses who have been in the hospital for a few years have it made. The union allows seniority nurses to chose their shifts and vacations. This means that half of the nurses are getting exactly what they want and the newer nurses are not getting any compromise. This applies to scheduling, requested days-off, what shift they can work, etc. Take for example that there is no flexability when it come to swithcing someome off of night shift, even if their is medical reasoning.

    Advice to Senior ManagementWhile you are suceeding in your mission to create a nationally regocnized pediatric hospital, there needs to be a more personal approach to the markting that you do. If feels like you are advertising disney land.
    More needs to be done in order to make the union a functional organization for all nurses, not just those who have seniority.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Management needs to improve!

    Patient Access Representative (Former Employee) Palo Alto, CA

    ProsLPCH is a great company to work for and the name already has a high reputation. There are good people that work for the children and out of the goodness of their hearts. Pay started at $22.00 going in left with $24.60 because i had my degree.

    ConsParking is ridiculous, you need to pay out of pocket about $600 a year to get a permit to park at least a mile away from work unless you commute. Management sets unrealistic goals for the department , high turn over rate i had a new director and new supervisors within a 6 month span. Supervisors would guilt trip workers to work OT or retaliate in other areas, no room for growth, and staff would get talked down to through email. You had to get out of the dept to grow in another areas if need be.

    Advice to Senior ManagementTraining for incoming management position and higher pay for hard working staff.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    LPCH offers great care to their patients.

    Anonymous Employee (Former Employee) Palo Alto, CA

    ProsWorking at LPCH allows you to interact with a diverse group of patients/parents. It is amazing to see children being so optimistic even if they have serious illnesses. The nursing staff is great and give excellent care.

    ConsThere is lack of support from Executive Leadership to middle management and this causes a lot of distrust and animosity throughout the departments.

    Advice to Senior ManagementIt is better to support your management team to get positive results.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Can be a toxic work environment.

    Anonymous Employee (Current Employee)

    ProsA great opportunity to work with a pediatric population with long-term chronic illness. Most families are quite appreciative of the care they receive.

    ConsManagement does not appreciate the nursing staff and has implemented a professional development ladder that is difficult to advance. Pay is contingent on advancement and not on experience. The hospital practices on a punitive system.

    Advice to Senior ManagementInvest more in teaching, rather than engage in punitive actions towards nursing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    I use to love waking up knowing that at LPCH I was making a difference.

    White Collar (Current Employee) Palo Alto, CA

    ProsWorking with some of the best healthcare providers in a fast pace environment both challenges you as well as rewarding you with the knowledge you do make a difference

    ConsManagement has changed. Rather than family, it seems it is more business than caring.

    Advice to Senior ManagementLook hard at how the employees are treated. They are not second class. Remember that their opinions should count

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    High standared patient care

    Clinic Assistant III (Current Employee) Palo Alto, CA

    Prospeople staff actully care for their patient, we go beyond !!!!!

    Consbig trailer trucks early morring when where tryn to get to work!!!

    Advice to Senior Managementmanagment is great.......
     she great at what she does.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Middle management role is tough

    Middle Manager (Current Employee) Palo Alto, CA

    ProsThe hospital attracts and hires top-notch talent. Working in a renowned research facility is great and the atmosphere is intellectually challenging. Salaries are very fair and benefits are excellent.

    ConsBut being in a management role at LPCH is hard. Managers are held accountable for improving engagement scores, quality management systems, etc., but there are many processes and procedures that are very time consuming, cumbersome, or just plain don't work. Managers must spend too much of their expensive time trying to get simple things done. There is a big emphasis on process improvement in the clinical areas, but no one is looking at the HR systems, purchasing procedures, etc. -- the smaller things that waste a lot of time.

    Advice to Senior ManagementTake a look at the non-clinical processes and procedures. A lot of expensive management time is being wasted wrestling with filling out numerous on-line forms to get the simplest thing done.

    Yes, I would recommend this company to a friend

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