Lufthansa

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  konzern.lufthansa.com

Lufthansa Reviews

Updated December 1, 2014
Updated December 1, 2014
42 Reviews
3.2
42 Reviews
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Lufthansa CEO Carsten Spohr
Carsten Spohr
1 Rating

Employee Reviews

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  1.  

    A very trustworthy company to work for however low salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lufthansa full-time (more than 5 years)

    Pros

    very good training programs, "Lufthansa family" feel with the colleagues, good flying benefits, especially for the staff based in Germany

    Cons

    Very poor pay, therefore a big turnover. The discounted tickets are quite challenging to use, as they are on a stand by basis. Once you are a passenger, the flight personnel give you hard times by trying to discriminate you. It really does happen a lot!

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Spin the globe and choose your next destination flying in Business with a glass of Champagne.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Consultant in Dublin, Dublin (Ireland)
    Former Employee - Customer Service Consultant in Dublin, Dublin (Ireland)

    I worked at Lufthansa full-time (more than 3 years)

    Pros

    -Just the fact that you put the name Lufthansa in your cv, that is enough to get an answer from your next application. This is a fact.

    -Great friendly, multinational environment. Cool and VERY organized managment.
    (The appriciation comes only when you quit unfortunatelly)

    -What about the TRAVEL Benefits... speachless

    Great experience and very thankfull for the general knowledge I gained which I can apply not only to the airline industry, but also to all types of customer service opportunities.
    *mastered the Structure of call

    Cons

    *all this system knowledge stays helpful only internally. You can only carry with you the general knowledge of a quality customer service and general info about the industry.

    Advice to ManagementAdvice

    I would recommend that all the agents would answer apart from calls and emails in order to avoid having a monotonous day at work. High volume of calls definately affects a lot the quality of the service. Similar type of companies have a system that combines calls & emails which keeps the employees happy with a clear mind for better service.
    The companies´quick response by email is the future nowadays than the 20´min calls on hold which cost a fortune to the customers.

    Recommends
  3. 2 people found this helpful  

    lufthansa gts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Consultant in Dublin, Dublin (Ireland)
    Former Employee - Customer Service Consultant in Dublin, Dublin (Ireland)

    I worked at Lufthansa full-time (more than an year)

    Pros

    Amazing flight benefits
    Very friendly envionment
    Good opportunity to learn customer service skills
    It's perfect if you want to get some experience in a multinational and enjoy travelling around the world

    Cons

    Salary is very low, almost minimum wage
    You're treated like a slave (management has no interest in giving you a good work/life balance, if you need time off you have to beg and it's never confirmed until the last minute; if you leave your desk to go to the toilet/canteen, there's a 'timer' and at the end of the month you get a small bonus if you haven't left your desk for too long!!!)

    Advice to ManagementAdvice

    Management has to start respecting his employees

    Doesn't Recommend
    Negative Outlook
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  5. 3 people found this helpful  

    Job I don´t wanna experience once again - Service centre in Brno

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Brno (Czech Republic)
    Former Employee - Customer Service Representative in Brno (Czech Republic)

    I worked at Lufthansa full-time (more than an year)

    Pros

    co-workers from team
    cheap tickets
    international enviroment
    nothing else can´t be positive on this job - the worst experience in my entire life

    Cons

    work enviroment
    disrespect every employee as living human beings
    low salary
    management, which can not make one good decision
    almost like a jail

    Advice to ManagementAdvice

    Fire yourself or try to understand the needs of your employees, as they are making money, not you.
    Management should try to work with agents at least for a week or two to understand their needs

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Okay company to work for 3 years or less ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aeronautical Charts Specialist in Zürich (Switzerland)
    Current Employee - Aeronautical Charts Specialist in Zürich (Switzerland)

    I have been working at Lufthansa full-time (more than 3 years)

    Pros

    1. Flight benefits
    2. Flexible working hours
    3, Opportunity to live in Switzerland

    Cons

    1. Little prospects of progressing for non-German speakers
    2. Management does not live up to promises

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    A great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Unit in Warsaw (Poland)
    Former Employee - Business Development Unit in Warsaw (Poland)

    I worked at Lufthansa as an intern (less than an year)

    Pros

    + friendly staff
    + flexible working hours
    + extra curriculum activities
    + eam-building

    Cons

    - no compensation
    - no chance for permanent employment due to lack of available positions

    Advice to ManagementAdvice

    Very close cooperation between various departments. GM very respectful and friendly towards his employees, never heard any argument in the office.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Lean Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lean and Support Manager in Budapest (Hungary)
    Current Employee - Lean and Support Manager in Budapest (Hungary)

    I have been working at Lufthansa full-time (more than 5 years)

    Pros

    Good atmosphere, good salaries, interesting work.

    Cons

    High stress, demanding requirements, mobbing.

    Advice to ManagementAdvice

    Keep on strengthening the image of a good work place, support home office and go on with lean methodology.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    great experience of working in the truly multinational company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Account Manager in Moscow (Russia)
    Current Employee - Key Account Manager in Moscow (Russia)

    I have been working at Lufthansa full-time (more than 3 years)

    Pros

    win-win approach as a must within the company in the relations employee - his boss
    a lot of new learning
    opportunity to travel at highly reduced rates

    Cons

    no perspectives for growth unless you are not based in FRA/ZRH/VIE/LON or US

    Advice to ManagementAdvice

    no comments

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Really good....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Data Maintenance in Gurgaon, Haryana (India)
    Current Employee - Reservation Data Maintenance in Gurgaon, Haryana (India)

    I have been working at Lufthansa full-time (more than 10 years)

    Pros

    Its backend and so many things to learn about International Airlines..and so many reasons..

    Cons

    Don't know....It will take time to know about this Company....

    Advice to ManagementAdvice

    Should provide AC cabs and salary should be depend on experience bcs without experience guys getting more than exeperienced guys with same process.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    The start of my career, the experience of a lifetime.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ticket Agent in Budapest (Hungary)
    Former Employee - Ticket Agent in Budapest (Hungary)

    I worked at Lufthansa part-time (more than 3 years)

    Pros

    A network of professional people, who are well-trained, and enthusiastic about their jobs. There is a way to do things that is already figured out and tested.

    Cons

    They are also cutting down on costs, which generally means letting go of people. I lost my job because of this.

    Advice to ManagementAdvice

    Learn to value people, and consider the worsening of the quality of the service before outsourcing.

    Recommends
    Positive Outlook
    No opinion of CEO

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