Lufthansa (USA)

www.lufthansa-usa.com
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Lufthansa (USA) Reviews

Updated February 5, 2015
Updated February 5, 2015
30 Reviews
3.1
30 Reviews
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Recommend to a friend
Approve of CEO
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Christoph Franz
4 Ratings

Employee Reviews

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  1.  

    Stable, reliable company with decent opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lufthansa (USA)

    Pros

    Travel benefits are great. Advancement opportunities are there if you are willing to move. Health, 401K benefits are competitive with the market.

    Cons

    Pay is just ok, not great so it would be good if the company were more generous with vacation time for example to make up for what they lack in salaries

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    All in one it is a good environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Passenger Service Agent in San Francisco, CA
    Current Employee - Passenger Service Agent in San Francisco, CA

    I have been working at Lufthansa (USA)

    Pros

    The management is German and they appreciate your hard work.

    Cons

    Doing delays you have to stay at work until every passenger is re-booked, it doesn't matter how early your shift starts the next day.

    Advice to ManagementAdvice

    There should be a specific training based on the job performance for all the new hired colleges.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Washington, DC
    Current Employee - Inside Sales Representative in Washington, DC

    I have been working at Lufthansa (USA) full-time (more than 10 years)

    Pros

    Great people, decent salary and benefits

    Cons

    Office politics, blind ceiling

    Advice to ManagementAdvice

    Open more to diversity, especially on management level

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great colleagues, but limited career development and questionable upper management priorities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lufthansa (USA) full-time

    Pros

    Great people to work with. Stable, reputable employer. Great work/life balance. Excellent 401K match and vacation packages. Profitable airline.

    Cons

    Always in cost cutting mode. Very limited career development in the US with main focus is on preserving Germany based employees. Very complex processes and poor flight benefits. Constant strikes from Germany based employees whose benefits far exceed yours.

    Advice to ManagementAdvice

    Look at the contribution coming from the US and promote the talent there. With limited career opportunities, the talent will continue to go to competitors.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Nice work environment, hands-on training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lufthansa (USA) part-time (more than 3 years)

    Pros

    Well structured company with high priorities and focused on excellent customer service

    Cons

    High contrast of micro management. Sometimes it can be very stressful dealing with customers. Low pay rate and limited benefits since it was handled by Swissport North America.

    Neutral Outlook
    No opinion of CEO
  7.  

    Great, eye-opening first job

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Tech Agent in Houston, TX
    Former Employee - Customer Service Tech Agent in Houston, TX

    I worked at Lufthansa (USA) full-time (less than a year)

    Pros

    You get to meet new people from around the world and see the behind-the-scenes action that goes on in airports.

    Cons

    We sometimes have to deal with rude passengers and the computer equipment we get to use is rather old. New uniforms wouldn't hurt either.

    Advice to ManagementAdvice

    Invest in new equipment, part of the issue with passengers getting angry at us is that the computers take too long to work or stop functioning. There are no kiosks unlike other places at George Bush Intercontinental Airport. We were also quite understaffed, and could really use new employees that were already trained.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Alright company with uncertain outlook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern
    Current Employee - Intern

    I have been working at Lufthansa (USA) (less than a year)

    Pros

    Pleasant office athmosphere, good work-life balance, very good flight benefits, flexi hours, long lunch break (1h), in parts highly professional and comitted co-workers who are experts in their respective fields, 401k, great team!

    Cons

    Dissatisfying pay (not competitive with the city), very limited in terms of career advancement, uncertain outlook as long lasting restructuring ongoing which discourage staff, full-time positions get replaced by internships with identical tasks but lower salary

    Advice to ManagementAdvice

    Be upfront about the future development, promote more qualified Americans as it seems that Germans move up faster, some long-lasting employees are with the company +20 yrs and never received any promotion.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Overall good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lufthansa (USA)

    Pros

    Very good travel benefits, you can by stand by tickets for yourself, spouse, children and parents after working more than 6 month(probation time is 6 month). Good life/work balance. Annual vacation is about 40 days as a flight attendant. Every month fly 70-80 hours.

    Cons

    Not so many career advancement chances. The company is big so sometimes it is bureaucratic - you wait days and weeks to get answer for your request. some people work diligently, some are just the opposite.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Was't my dream company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lufthansa (USA)

    Pros

    Good colleagues from around the world , had a good colleagues in office too

    Cons

    So weak salaries with almost no bonus , so much stress over the counter, long working hours with no break

    Advice to ManagementAdvice

    Good employe satisfaction means good service

  11.  

    Used to be a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA

    I have been working at Lufthansa (USA) full-time (more than 10 years)

    Pros

    great co-workers, great brand to work for

    Cons

    low pay compared to US airlines, challenging work environment right now, uncertain how structure will be in the years to come. Limited opportunity to advance unless you are in New York. Even then, true opportunities are limited to Germans in Germany.

    Advice to ManagementAdvice

    Don't forget to motivate employees even during difficult times, don't wait too long before announcing new structure/hierarchies.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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