Lumber Liquidators

  www.lumberliquidators.com
  www.lumberliquidators.com

Lumber Liquidators Reviews

Updated October 28, 2014
Updated October 28, 2014
58 Reviews
2.6
58 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Lumber Liquidators President, CEO, & Director Robert M. Lynch
Robert M. Lynch
28 Ratings

Review Highlights

Pros
  • There's a lot of autonomy and freedom, dress is always casual and there the company is growing so there is a lot of opportunity to move upwards (in 4 reviews)

  • Good benefits (generous PTO policy that scales quickly by seniority, inexpensive insurance, standard 401k, strong discount on merchandise) (in 4 reviews)


Cons
  • Upper management cultivates an "in your face" underdog attitude (in 6 reviews)

  • Long hours, hands-on training, lean staffing in stores, work 6-7 days a week (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not a bad place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators

    Pros

    Good pay. The hours are comparatively good for retail.

    Cons

    A decent chunk of your pay is a bonus. There are not enough employees to cover the store most of the time.

    Advice to ManagementAdvice

    Allow stores to hire part time employees. Even if they are only going to work 20 hours a week they would be helpful.

  2.  

    Multi-task until you're dizzy, and hopefully reap the rewards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    - (If you get into a high volume store) You can make really good money
    - (if you're wired this way) You're constantly moving, no desk to sit behind.
    - You're success depends on you and your team
    - You meet many different kinds of people, keeps it interesting
    - You get to write large $$$ invoices, high dollar retail
    - Plenty to keep you busy, don't take this job if you just want to sit on a stool all day, you won't last long.
    - Better hours that most other retail.
    - The company does a bunch of advertising, which helps with traffic and interest, but the brand is up to you and how you represent it (you're success depends on you and your team).

    Cons

    - This place is a beast, not your typical retail; it takes a certain type of person to work here. You have to be able to handle a lot!
    - Your "stock" are 1or 2 or 3000 lb pallets of flooring, safety is always a concern.
    - Watching out for your back and other body parts that may get hurt or sore.
    - You're success depends on you and your team; store staff is very streamlined, some have 3 or 4, staff size is base on store volume. If you have a weak team member it will hurt the store and everyone's paycheck.
    Also, if someone is out you lose a third of your workforce. You may have to work the store all by yourself a few days if someone takes off. Even worse, if someone quits/terminated, you may be shorthanded a while before another person is hired.
    - You are manager on duty, warehouse mgr, forklift driver, loader/unloader, shipper, cashier, salesman, inside sales rep (phone calls), merchandiser, troubleshooter, inventory specialist, office manager, janitor, and other duties as needed.
    Like I said, the store staff is intentionally streamlined (under-staffed) so there is a lot to handle!
    - If you don't make at least 80% of the store's monthly goal, you make no bonus.
    - The company made some bad decisions this past year with availability. Some of the best selling woods and laminates fell through the cracks and weren't available, therefore, it hurt sales; at least at my store it did. Everything seems to be back on track, but it wasn't a good experience at the store level. Hopefully they learned.
    - First off, you have to shine in order to get promoted, although, you will most likely have to move if you do. Some large cities have many stores, however, the majority of areas have 1 or 2 stores. That said, an opening may be far away, which is hard if you're married, you're spouse has their own job, etc.
    - The AKBA (A-- Kicking Bad A--) culture is obnoxious, some get into it, some act like their into it, and others just think it's stupid. It's best to at least "act" like you're into it.

    Advice to ManagementAdvice

    not really, I listed all above, they know.

    Recommends
    No opinion of CEO
  3.  

    Understaffed and happy with that

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators

    Pros

    Money is decent if monthly plans are met.

    Cons

    No home life. Long work hours. Underpaid for amount of work that goes into the job

    Advice to ManagementAdvice

    Treat employees with more respect and compensate accordingly

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  5.  

    Do it all yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Chicago, IL
    Former Employee - Assistant Manager in Chicago, IL

    I worked at Lumber Liquidators full-time

    Pros

    Good health plan and hours

    Cons

    Its do it all yourself with bad training

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great coworkers not so great upper management...

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lumber Liquidators

    Pros

    Helping people to get the correct products to complete their project.

    Cons

    Upper management especially the Sr Vice President and Divisional VP's are clueless, unrealistic cheerleaders..

    Advice to ManagementAdvice

    Put down the pom poms and listen to your Regionals and Store staff.

  7.  

    Works for a time, but generally lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toano, VA
    Former Employee - Anonymous Employee in Toano, VA

    I worked at Lumber Liquidators full-time (more than 3 years)

    Pros

    Company is small enough where even the lowest corporate employee's have access to high level information (to a fault) and have interaction with executive team on a regular basis.

    Good benefits (generous PTO policy that scales quickly by seniority, inexpensive insurance, standard 401k, strong discount on merchandise)

    The company is growing quickly, and its exciting to see strong top line balance sheet growth.

    Excellent work life balance, generally a straight 9-5 that doesn't follow you home and leaves you free on weekends.

    Casual work atmosphere with flexible hours (many people work 8-4) and a relaxed dress code (everyone's in jeans)
    Ability to work from home on a regular basis.

    Employee's are generally very nice, albeit a touch insular.

    Cons

    The work was not challenging. I was able to automate a significant portion of my daily responsibilities, and was declined additional work when I asked. This can make the day to day very tedious, and I spent countless hours on mindless tasks with no real value that management believed would take much longer than actually needed.
    Employee talent levels wildly vary. Workers who have been at the company from before 2012 are generally sub par. A large segment of employees lack basic technical skills, and do not possess the intellectual curiosity to develop them. New technology and process changes are generally shunned until the employee base is forced into using them, causing massive knowledge gaps between similar employees. Additionally, the employee base seems blind to larger company health and outlook, even when Lumber Liquidators is a publicly traded company.

    There is little opportunity for personal advancement, and in my experience it was done based on seniority. If you're looking for a track up the ladder, it does not exist at Lumber Liquidators.

    The company really isn't interested in cultivating/developing employees. Little besides "on the job" training, no training seminars, software training is ad hoc, no mention of any professional certification. No tuition reimbursement plan, even with ~5 universities within the livable distance of headquarters.

    Work environment is unprofessional. The dress code is stretched (graphic tee's and ripped jeans on Fridays, flip flops in the summer). Socializing is loud and constant, and can be incredibly unprofessional and offputting (sometimes bordering on HR actionable).

    There is a large disconnect between the store/sales staff and back end support staff. The corporate culture encourages a certain cowboy attitude that causes disruptions and reinforces inefficient methods. This was changing (brought about by poor sales results), but still remains firmly cemented that stores get what they what regardless of the business results. As such, job performance was difficult to monitor, and there is no real mechanism to show if your performing adequately.

    The corporate culture is very "wannabe" masculine, and is a bit "try hard". Sports metaphors are used constantly, even when not applicable. Upper management cultivates an "in your face" underdog attitude. The hyper masculinity gets old very quickly.The company culture feels "cheap" and dated.

    The majority of management (all management, not just upper) lives in the Richmond area and works from a Richmond location on Fridays. This essentially creates a 4 day workweek for anyone left in the corporate headquarters. Its nice at first, but gets old very quickly.

    A noticeable amount of the sales staff (all level) left the company (fired) in Q1 of 2014. After an incredible 2013, Q1 and Q2 of 2014 were remarkable poor. This questions the long term strategic planning of upper management, whether they are working to grow the company for future years or whether they only care about the current quarter.

    Lumber Liquidators sells cheap flooring, and as such has generally poor reviews among customers. You won't be proud of what your company is selling. Additionally, the company was raided in 2013 by the U.S. Fish and Wildlife Service for illegally sourced lumber, so be prepared for your friends/family to ask you how many Siberian tigers you've killed.

    Headquarters is in the middle of nowhere (45 minutes from downtown Richmond, same from Newport News, 20 minutes outside WIlliamsburg). If you forget your lunch, your options are Subway, McDonald's, or Sbarro). However, on positive of this is that its a 10 minute drive to a state park that has picnic table to eat lunch on (very pretty view of the river).

    Wages are (generally) in line with market rates, but are still fairly low. Salary doesn't really increase if your given new responsibilities unless you receive a title change. Year over year raises generally come under the inflation index.

    No stock purchase plan (as of 7/1/14)

    The short version: If you want to live in Richmond/Newport News area, raise a family with a no stress 9-5, LL is a great place. If you have any ambition, at best LL is a pit stop.

    Advice to ManagementAdvice

    Hire a consulting team to do a full scale review of HR policies and current staffing levels, as well as basic business processes. Encourage more turnover among lower level employees. Hire more qualified/better employees. Do more to retain high level performers. Install employee training programs, or add tuition reimbursement for relevant classes. Make corporate culture more professional, where employees go to work and not to lounge around. Don't allow entry level employees to access full company financial data in real time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators full-time (more than an year)

    Pros

    Great paying job if you are willing to put in the time and effort to work towards it

    Cons

    fairly repetitive, same conversations over and over,

    Advice to ManagementAdvice

    acknowledge when outside forces contribute to performance of store

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Allowing liars, cheaters and brown nosers to be promoted. Don't care about people that are honest and hard workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Lumber Liquidators full-time

    Pros

    The cheap insurance has good coverage.

    Cons

    Let their managers discriminate, lie, cheat and get away with it. Work over 65 hrs a week, cut the bonus and not tell you, not be recognized for great employee, it's all about what you know on someone and who you know

    Advice to ManagementAdvice

    Appreciate the honest, hard worker and do everything to keep them. Uphold your open door policy! See your bad uppers managers for who they are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Hard work, fast paced. GET PAID!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Lumber Liquidators full-time

    Pros

    Best job in the world! You can make a lot of money here and have the opportunity to get promoted. If you work hard and do well you will succeed. If you are looking just get by from hour to hour it may not be the job for you. Really fun place to work if you have a lot of energy.

    Cons

    Lot of hours. Work/Life balance is not so good but the incentives make it worth it. Some times difficult to manage all you have to do in a day with the amount of staff you are allowed. I understand why but just makes it frustrating.

    Advice to ManagementAdvice

    Everyone needs to be on the same page. Often the left hand doesn't seem to know what the right has going on. Sale events are put out all last minute with poor planning and incorrect information that has to be fixed time and time again after the sale is set.

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    Fantastic compensation, plan to devote your life to working at Lumber Liquidators

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Lumber Liquidators full-time (more than 5 years)

    Pros

    Compensation, Benefits, Retirement Plan, Health Care, Fun work environment

    Cons

    Long hours, hands-on training, lean staffing in stores, work 6-7 days a week

    Advice to ManagementAdvice

    Consider hiring more associates to work at the store level. Store Managers are paid very well, but are overworked and the position is not suitable for someone with a family life.

    Recommends
    Neutral Outlook
    Approves of CEO

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