Lumber Liquidators
2.5 of 5 44 reviews
www.lumberliquidators.com Toano, VA 1000 to 5000 Employees

Lumber Liquidators Reviews

Updated Jul 1, 2014

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2.5 44 reviews

                             

57% Approve of the CEO

Lumber Liquidators President, CEO, & Director Robert M. Lynch

Robert M. Lynch

(21 ratings)

31% of employees recommend this company to a friend
44 Employee Reviews
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    Great job if you hate being at home and have no personal life.

    ASM2 (Current Employee)

    ProsOne on one customer sales
    Small box store, few employees
    Potential to make decent bonus, if goals are not inflated

    ConsNo personal time
    Almost impossible to take vaction time.
    Hourly Rate below competitors
    Management focused on shipped dollars as opposed to employee morale

    Advice to Senior ManagementTake the time to ask you associates how you can help them do their job more efficiently, in a small box retail, it is illogical to delegate all tasks rather than get hands on from a management standpoint.

    It is easy to get discouraged and burned out considering the hours worked and mandatory end of month 7 day work weeks. Making asking and being granted vacation time without a shrug of the shoulders or the brush off only serves to aggravate not motivate your employees. Most people work to live not live to work, especially when gratitude is not reciprocated.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Great Pay, Large Work Load

    Store Manager (Former Employee)

    ProsGreat Pay, hours are not late night, great insurance and great co-workers

    ConsLoads, Loads and more Loads of hours on Salary workers without help from other stores. A new sale every week, including changing all tags and signage without allowing hourly overtime.

    Advice to Senior Management"Actually" listen to the voices of the store employees and not what their DM says. The DM's lie to cover their tails.

    Yes, I would recommend this company to a friend

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    Very demanding job good for young with no attachments

    Anonymous Employee (Current Employee)

    ProsGood compensation and advancement if you are willing to move

    Consno advancement if unwilling to move and can be very demanding

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    1 person found this helpful  

    Money is nice, has potential to be a great company

    ASM1 (Current Employee)

    ProsWhen the store is doing well the bonus checks are nice, otherwise living paycheck to pay check. Also there is plenty of room to grow within the company if you want. Insurance is awesome, better than any other place I have worked. It is fast paced most of the time, and if not there is always something to be done.

    ConsHours aren't really great if you have a family. Most of the time you are working 10-11 hour days during the week. Unless you are making the schedule, weekends are pretty much mandatory. They also run on a skeleton crew so if you are sick or sometimes want a vacation good luck. The corporate side of the company seems out of touch with the stores.

    The customer care department and call center don't know what needs to be sold with the product. I encounter many orders that don't have everything required to complete your project, or even keep the warranty on the floor, and trying to sell something that customer needs for their project after they had paid for it can be rather difficult at times. They also don't care about company policy. I have lost probably $100,000 in sales because of product that they told the customer they could bring it back after the time frame for returns, or price adjustments after the time period that the customer has to get one if their floor goes on sale.

    Advice to Senior ManagementHire on at least a part timer to every store to help balance out hours and train your corporate employees better. Go paperless, less signatures for the customer. Get tablets for every employee to make it easier to assist customers on the sales floor, or if you are on the phone in the warehouse. Redistribute the regions and divide those into districts so that upper management can better manage their stores.

    – I'm not optimistic about the outlook for this company

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    Worst company that I have ever worked for

    Anonymous Employee (Current Employee)

    ProsThere are no pros to this horrible work environment

    ConsDon't let you take vacation but won't pay you for it either.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Fair and Balanced

    Store Manager (Current Employee)

    ProsVery fun company to work for. Great benifits some of the best health insurance, stock options. The teams are very energetic great peer motivation and dynamic. You can have a lot of fun working for this company they do a lot to keep you motivated and build excitement. Great values and executive team.

    ConsIt is retail. You will work Holidays and weekends of course. The pay for Store Managers is not that great. The base pay was good when you didnt have so many stores in one area so all stores were large volume. The company is expanding at such a large rate that there are so many stores, that it drives down store volume. The company has not yet expressed a plan to increase the base pay to offset this. The stores are very small teams so although you will get vacation time, chances are you will never actually get to take it.

    Advice to Senior ManagementIncrease the base pay for store managers to offset the company growth that causes a decrease in bonus.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great company

    Anonymous Employee (Current Employee)

    ProsGreat benefits, one plan is free for you and the family. 401K match is offered. Without a degree, this job will pay you.

    ConsRetail hours, weekends a must. Not a lot of employees per store makes taking time off difficult. But thats retail sometimes. Call center is the other side of this coin.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Strong company with continued growth.

    Anonymous Employee (Current Employee)

    Pros-Great pay (best I've seen in retail)
    -Inexpensive health benefits, 401k, and more than ample vacation time.
    -Fast growing company, lots of opportunity for advancement if qualified.
    -Strong leadership from CEO on down.

    Cons-Skelton Crew Style staffing, gets stressful at times. Worse if store is down a person for long periods of time.

    Advice to Senior ManagementAdd regional employees to help cover stores that are short staffed. Either that or add part time associates to even the smallest volume stores. I would even go as far as to allow us to hire Temps for the warehouse during the busiest times of year.

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    • Culture & Values
           
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    • Senior Management
           
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    • Approves of CEO

    1 person found this helpful  

    Fast paced and stressful but opportunity for career advancement

    Inventory Analyst (Current Employee)
    Toano, VA

    ProsPay's well, casual dress code, freedom on how you manage your time and priorites, new challenges, days go by fast, and good benefits.

    ConsCan get very stressful at times due to constant growth with minimal support. Very lean corporate structure leaving one position with several additional duties. If you are an effective worker they will find additional projects for you to manage with minimal pay increase. Often unable to use all the paid time off given due to deadlines causing work fatigue.

    Advice to Senior ManagementRecognize the harder corporate workers with bonuses and increase in pay. There are unbalances of the amount of responsibilities and challenges yet some are paid more due to seniority.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    2 people found this helpful  

    The good, the bad and the ugly.

    Assistant Manager (Former Employee)
    Hamilton, NJ

    ProsThe pay for a retail store is decent. Give a lot of vacation. Free health insurance.

    ConsThe hours are horrible. The employees are minimal. You need to do everything and anything in the whole store. No help from top management. Sales sales sales no focus on their people just sell stuff. Like I said on top you have a lot of vacation if you can ever take it. Regionals are very active in talking down to you and talking about numbers but not helping you or telling you how to achieve those numbers.

    Advice to Senior ManagementRegionals need to be more active in helping their stores out. They need to stop talking about what needs to get done but they need to step up do it, or get the people in to the store to help the current employes. Talking does not solve anything.

    No, I would not recommend this company to a friend

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