Lumber Liquidators

www.lumberliquidators.com

Lumber Liquidators Reviews

Updated January 9, 2015
Updated January 9, 2015
68 Reviews
2.4
68 Reviews
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Lumber Liquidators President, CEO, & Director Robert M. Lynch
Robert M. Lynch
31 Ratings

Review Highlights

Pros
  • There's a lot of autonomy and freedom, dress is always casual and there the company is growing so there is a lot of opportunity to move upwards (in 4 reviews)

  • Good benefits (generous PTO policy that scales quickly by seniority, inexpensive insurance, standard 401k, strong discount on merchandise) (in 5 reviews)


Cons
  • Upper management cultivates an "in your face" underdog attitude (in 6 reviews)

  • Long hours, hands-on training, lean staffing in stores, work 6-7 days a week (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    Overall it was a good experience - the good stuff was early on and later the experience became a lot less fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lumber Liquidators

    Pros

    Pay was very good. Benefits were great. Learned a lot about the industry and product. The first few years a lot more fun that the last couple.

    Cons

    Had to work far too many hours - really felt as if you always had to be connected to the job. Promotions were partly based on merit but who you know and were buds with had a lot more to do with it..........and if a certain company (CC) was on your resume it seemed you got special treatment. The culture of the company has dramatically changed over the years to the negative for consumers and the employees- it is nothing like what it was years ago.

    Advice to ManagementAdvice

    Stop making personnel decisions based mostly on politics. Spend more time listening and reacting to your people rather than asking for feedback and doing nothing. Do a lot more evaluating of skills before making spontaneous personnel decisions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    If your single with no kids OR hate your family then this is the job for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Lumber Liquidators

    Pros

    Unlimited bonus potential, supportive team, super nice and encouraging

    Cons

    not meeting budget = work 6 days a week
    End of the month= work 6-7 days a week
    End of the quarter= work 6-7 days a week
    Short staffed= work 6-7 days a week

    Sre the trend here? So folks the morale of the story is if your are single with no kids or pets (because you will never see either ever again once you sign your offer letter) OR you hate your family then this isnt the gig for you.

    Training is whatever bits and pieces you can gather from the horrible computer training during your first Two days...hope you learned a lot from that because it trial by fire and a similar feeling to being thrown into a big deep ocean with bricks tied to your feet.

    If you have a "cash and carry" retail background this is not the job for you. You will spend hours hunting down and begging customers to come pick up their items.

    I'm sure moving up through the company isnt as bad but my expetince wasn't good at all.

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    Too many angry customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ASM II
    Former Employee - ASM II

    I worked at Lumber Liquidators full-time (less than a year)

    Pros

    Great pay, easy work, and they promote from within. Most run their own store within two years of getting hired.

    Cons

    10-12 hour work days, consistent stress, lots of apologizing to customers due to delayed services.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    The experience depends on the division you land in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Sales Representative in Toano, VA
    Former Employee - Commercial Sales Representative in Toano, VA

    I worked at Lumber Liquidators full-time (more than 3 years)

    Pros

    Opportunity to grow in some divisions, decent pay, stock payouts in management positions and higher, relaxed atmosphere, come and go as you please, good benefits, payday is every Friday

    Cons

    Poor communication between divisions, intra-divisional conflict, poor accountability, good ol' boy's club - either you are in or you are out, everyone plays favorites - even HR, little appreciation for big efforts in some divisions,

    Advice to ManagementAdvice

    Focus on the people - the customers and your employees. They are the gears that keep this machine in motion. Focusing on the almighty dollar has reduced our... ahem... your level of service, your reputation, your company morale, and your stock from $115+ to a stagnate, paultry $54/ share. Get a clue.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    Greatly help with medical insurance
    Match up to 5% of 401k

    Cons

    No home life.

    Favoritism is in regardless of what you know. If you suck regional managers shaft and back stab other.store,s managers you are safe and a sacred cow.

    No pto for just any manager but if you are one of the sacred cows you can take of whenever. Especially during biggest events of the year.

    Very age racist if you are over 35 good luck getting promoted regardless of how productive you are.

    Regional manager doesn't treat all stores budgets the same. If you are sacred cow you get low monthly goals to hit if you are not a sacred cow you get 30-50% higher monthly bonuses.

    If you are a female or African American you are allowed not to hit budget and are praised all the time when other managers aren't hitting numbers the are held accountable and ridiculed in front of everyone.

    Store manager that does not hit budget and been with the company for so called 11 years isn't held accountable for his n
    Lack of numbers or for his people cheering for no reason but to be heard.

  7. 2 people found this helpful  

    A shadow of their former selves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Store Manager
    Former Employee - Former Store Manager

    I worked at Lumber Liquidators full-time

    Pros

    Good compensation if you are in middle America or a Regional Manager or above.

    Cons

    The company has horrible communication internally. Every month is another BIG SALE, trying to match or make rediculous comp numbers. They don''t pay their sales people & assistant managers a high enough wage to get and retain quality people.

    Advice to ManagementAdvice

    Get a clue, stand behind the people that helped you get where you were before you imploded (if there are any left besides Angie & Marco).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Not what is used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Houston, TX
    Former Employee - Manager in Houston, TX

    I worked at Lumber Liquidators full-time (more than a year)

    Pros

    Managers salary,benefits, can be a fun atmosphere. Helping customers find that perfect deal or perfect floor

    Cons

    6 day work weeks. always "big"promos same products on sale all the time. Unable to take pto. Practically lying to customers about sales prices to close deal today... knowing that same bamboo product will be on sale again for same price next week as it has been 250 out of 260 days this year

    Advice to ManagementAdvice

    Space out promotions make them mean something again. Ensure associates are able to take pto

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Not a bad place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators

    Pros

    Good pay. The hours are comparatively good for retail.

    Cons

    A decent chunk of your pay is a bonus. There are not enough employees to cover the store most of the time.

    Advice to ManagementAdvice

    Allow stores to hire part time employees. Even if they are only going to work 20 hours a week they would be helpful.

  10.  

    Passes the time, but in no way a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Product Specialist in Chicago, IL
    Current Employee - Sales and Product Specialist in Chicago, IL

    I have been working at Lumber Liquidators full-time (less than a year)

    Pros

    - Co-workers are great, very easily to relate to/get along with
    - Very fun work environment
    - Nice to get small bonuses every month if plan is made
    - Some free benefits/insurance

    Cons

    - Always very high stress levels unnecessarily
    - Ridiculously long hours; from week 1 I was being given 50+ hour weeks with only one day off
    - No chance of getting raise w/o turnover or promotion to assistant/manager, and that's only likely if you're willing to up and relocate
    - Never home, no time for family
    - Disgustingly understaffed; there's no reason that a "high volume" store should only be able to have 4 people staffed on any given day
    - Unable to get time-off. Simply unavailable
    - Upper Management seems to function as little more than overbearing cheerleaders
    - Training was insufficient and did not teach any useful info about the products being sold; had to basically learn everything "monkey see monkey do" by observing other employees as (being busy and understaffed) no one had time to even really explain to me what the script I was rehearsing meant.
    - Cold calls suck for everyone involved and don't work. Why this archaic method of business is even in use anymore is beyond me. Manager has this delusion of if at least 30 calls are being made daily it will drum up business. Absolutely stupid. AND as a bonus to that, I was the only employee making said calls and then was asked to have a meeting with that same manager as to why I wasn't making sales - when I constantly being asked to go sit in the back office and make cold calls. Terrible.
    - Not allowed to sit down. Even during lapses in customers during 11 hour shifts. That's unhealthy and ridiculous.

    Advice to ManagementAdvice

    Take the time to train your employees, hire enough people to actually be able to give your employees some time off, stop over-crowding areas with new stores and not reflecting that in store sales plans.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Do your homework first before enrolling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - A Leader At Store Level in Washington, DC
    Current Employee - A Leader At Store Level in Washington, DC

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    Great Health Benefit Package at very low cost to employee. Includes full Health, Dental, & Vision.

    Cons

    No professional management from Senior Management down. Good ol' boy advancement system. Very micro-managed and "sled dog" driven on hourly and daily basis from senior and regional management via constant emails, phone calls, and conference calls. Frat boy management atmosphere. Sometimes toxic environment at store level. Long hrs, little time off, for minimal compensation. Definitely "1%" compensation at store level. Store manager is salary + 76% of bonus pool. Bal. of employees can not live independently on the $10-$12/hr + small bonus. High turnover at store level. Not employee focused. Sales driven only. Many times miss-represents product quality to customer. Poor to no customer service backup on quality claims. Quality of internal business ethics and professional business environment at times a problem at store level. Sometimes warehouse safety can be an issue.

    Advice to ManagementAdvice

    Improve employee focus for quality of work life to increase productivity and reduce turn over. Improve customer service when there is a quality issue. There is a reason Lumber Liquidators stock is down 50% and earnings per share down 17%, while rest of industry is either holding their own or increasing their stockholder equity. Much of the answer is in management philosophy and/or structure. Board or Shareholders should due diligence and get involved or restructure long term investments.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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