Lumber Liquidators Reviews

Updated March 23, 2015
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2.5
73 Reviews
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Lumber Liquidators President, CEO, & Director Robert M. Lynch
Robert M. Lynch
35 Ratings

Pros
  • There's a lot of autonomy and freedom, dress is always casual and there the company is growing so there is a lot of opportunity to move upwards (in 4 reviews)

  • Good benefits (generous PTO policy that scales quickly by seniority, inexpensive insurance, standard 401k, strong discount on merchandise) (in 5 reviews)

Cons
  • Upper management cultivates an "in your face" underdog attitude (in 6 reviews)

  • Long hours, hands-on training, lean staffing in stores, work 6-7 days a week (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. great company have got 2 friends jobs in the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Lumber Liquidators

    Pros

    compensation great, awesome growth opportunity.

    Cons

    keep you busy with work load. alway pushing you for more

    Advice to ManagementAdvice

    keep working with the guys in the stores and growing the company

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great place to work!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators

    Pros

    Great bonus program and work environment

    Cons

    I have nothing bad to say about LL

    Recommends
    Positive Outlook
    Approves of CEO
  3. It looked like a great job, great benefits, PTO, and flexible hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Lumber Liquidators (more than a year)

    Pros

    The health benefits will surely be classified as Cadillac insurance. Affordable doctors visits were a reality.

    Cons

    Personal time off may be a benefit but you can never really take it in a smaller store, especially when the turnover is so high two people are expected to cover all the hours until the manager (2nd person) gets around to hiring someone. You never have a weekend off. There is allot of finger pointing. The blame game is rampant. No matter how much you do its never enough. Saw honest hard working guys canned so management could place their cronies in a job. Get ready to be "coached or written up for the most ridiculous things. I have had personal papers. I.e. doctors excuse etc left on the sales counter for days as well as customer credit apps. Don't sign a coaching form either without your own signed copy in hand. Information can and will be added to it after the fact.

    Advice to ManagementAdvice

    For all the money the company makes, treat your employees with respect and pay them a living wage. Get off of the crony system. Stop having employees lie to customers. It DOES happen. Silent witness is a joke.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. Underpaid, undervalued, overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Lumber Liquidators full-time (more than 3 years)

    Pros

    You will benefit from the great health plans, rate of pay is better if you're in a higher volume store ASM1 or SM. Coworkers are awesome, personal responsibility.

    Cons

    Regional managers are overpaid babysitters, stores pitted against each other and run by mostly spineless and less than educated chumps. You will go far if you are a brown noser. If you can tolerate being forced into overtime, not having a home life, micro-managing, red tape, threats, being overworked and underpaid, belittled by self centered holier than though upper management, being rated and favored, seeing your crap coworkers praised before you because of favoritism, being understaffed, having no support from anyone for anything, and having to sell inferior faulty products, you will love it. You will be asked to go above and beyond, when you do you are not rewarded and are quickly forgotten. The community is toxic anymore.

    Management is chosen based off favoritism and not actually knowledge, experience, ability, or skill.

    Advice to ManagementAdvice

    Loosen the reigns, be supportive, listen, drop the corporate firewall, quit acting like a babysitter, quit squeezing the life from your employees, and actually try. Regional managers literally sit at home, copy and paste SAP numbers, quotes, and belittle and threaten people all day while taking home the largest percent coming out of your region. We're better off without corporate babysitters.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. overall I found working for Lumber Liquidators to be a disappointing experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    chances for advancement are pretty good. Lumber Liquidators offers excellent heath coverage at very inexpensive rates. Store Manager compensation is above average.

    Cons

    Often felt that the effort I put forth was never good enough. Upper management is constantly trying to reinvent them selves giving one the impression that there is no clear vision.

    Advice to ManagementAdvice

    set up an anonymous hotline for suggestions so that you can get honest feed back from the employees of the company not the hype you get from conference calls

    Doesn't Recommend
    Neutral Outlook
  7. Overall it was a good experience - the good stuff was early on and later the experience became a lot less fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lumber Liquidators

    Pros

    Pay was very good. Benefits were great. Learned a lot about the industry and product. The first few years a lot more fun that the last couple.

    Cons

    Had to work far too many hours - really felt as if you always had to be connected to the job. Promotions were partly based on merit but who you know and were buds with had a lot more to do with it..........and if a certain company (CC) was on your resume it seemed you got special treatment. The culture of the company has dramatically changed over the years to the negative for consumers and the employees- it is nothing like what it was years ago.

    Advice to ManagementAdvice

    Stop making personnel decisions based mostly on politics. Spend more time listening and reacting to your people rather than asking for feedback and doing nothing. Do a lot more evaluating of skills before making spontaneous personnel decisions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. If your single with no kids OR hate your family then this is the job for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Lumber Liquidators

    Pros

    Unlimited bonus potential, supportive team, super nice and encouraging

    Cons

    not meeting budget = work 6 days a week
    End of the month= work 6-7 days a week
    End of the quarter= work 6-7 days a week
    Short staffed= work 6-7 days a week

    Sre the trend here? So folks the morale of the story is if your are single with no kids or pets (because you will never see either ever again once you sign your offer letter) OR you hate your family then this isnt the gig for you.

    Training is whatever bits and pieces you can gather from the horrible computer training during your first Two days...hope you learned a lot from that because it trial by fire and a similar feeling to being thrown into a big deep ocean with bricks tied to your feet.

    If you have a "cash and carry" retail background this is not the job for you. You will spend hours hunting down and begging customers to come pick up their items.

    I'm sure moving up through the company isnt as bad but my expetince wasn't good at all.

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful

    Too many angry customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ASM II
    Former Employee - ASM II

    I worked at Lumber Liquidators full-time (less than a year)

    Pros

    Great pay, easy work, and they promote from within. Most run their own store within two years of getting hired.

    Cons

    10-12 hour work days, consistent stress, lots of apologizing to customers due to delayed services.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful

    The experience depends on the division you land in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Sales Representative in Toano, VA
    Former Employee - Commercial Sales Representative in Toano, VA

    I worked at Lumber Liquidators full-time (more than 3 years)

    Pros

    Opportunity to grow in some divisions, decent pay, stock payouts in management positions and higher, relaxed atmosphere, come and go as you please, good benefits, payday is every Friday

    Cons

    Poor communication between divisions, intra-divisional conflict, poor accountability, good ol' boy's club - either you are in or you are out, everyone plays favorites - even HR, little appreciation for big efforts in some divisions,

    Advice to ManagementAdvice

    Focus on the people - the customers and your employees. They are the gears that keep this machine in motion. Focusing on the almighty dollar has reduced our... ahem... your level of service, your reputation, your company morale, and your stock from $115+ to a stagnate, paultry $54/ share. Get a clue.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful

    A shadow of their former selves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Store Manager
    Former Employee - Former Store Manager

    I worked at Lumber Liquidators full-time

    Pros

    Good compensation if you are in middle America or a Regional Manager or above.

    Cons

    The company has horrible communication internally. Every month is another BIG SALE, trying to match or make rediculous comp numbers. They don''t pay their sales people & assistant managers a high enough wage to get and retain quality people.

    Advice to ManagementAdvice

    Get a clue, stand behind the people that helped you get where you were before you imploded (if there are any left besides Angie & Marco).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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