Lumber Liquidators

  www.lumberliquidators.com
  www.lumberliquidators.com

Lumber Liquidators Reviews

Updated November 17, 2014
Updated November 17, 2014
63 Reviews
2.6
63 Reviews
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Lumber Liquidators President, CEO, & Director Robert M. Lynch
Robert M. Lynch
31 Ratings

Review Highlights

Pros
  • There's a lot of autonomy and freedom, dress is always casual and there the company is growing so there is a lot of opportunity to move upwards (in 4 reviews)

  • Good benefits (generous PTO policy that scales quickly by seniority, inexpensive insurance, standard 401k, strong discount on merchandise) (in 4 reviews)


Cons
  • Upper management cultivates an "in your face" underdog attitude (in 6 reviews)

  • Long hours, hands-on training, lean staffing in stores, work 6-7 days a week (in 4 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Too many angry customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ASM II
    Former Employee - ASM II

    I worked at Lumber Liquidators full-time (less than an year)

    Pros

    Great pay, easy work, and they promote from within. Most run their own store within two years of getting hired.

    Cons

    10-12 hour work days, consistent stress, lots of apologizing to customers due to delayed services.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    The experience depends on the division you land in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Sales Representative in Toano, VA
    Former Employee - Commercial Sales Representative in Toano, VA

    I worked at Lumber Liquidators full-time (more than 3 years)

    Pros

    Opportunity to grow in some divisions, decent pay, stock payouts in management positions and higher, relaxed atmosphere, come and go as you please, good benefits, payday is every Friday

    Cons

    Poor communication between divisions, intra-divisional conflict, poor accountability, good ol' boy's club - either you are in or you are out, everyone plays favorites - even HR, little appreciation for big efforts in some divisions,

    Advice to ManagementAdvice

    Focus on the people - the customers and your employees. They are the gears that keep this machine in motion. Focusing on the almighty dollar has reduced our... ahem... your level of service, your reputation, your company morale, and your stock from $115+ to a stagnate, paultry $54/ share. Get a clue.

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Not what is used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Houston, TX
    Former Employee - Manager in Houston, TX

    I worked at Lumber Liquidators full-time (more than an year)

    Pros

    Managers salary,benefits, can be a fun atmosphere. Helping customers find that perfect deal or perfect floor

    Cons

    6 day work weeks. always "big"promos same products on sale all the time. Unable to take pto. Practically lying to customers about sales prices to close deal today... knowing that same bamboo product will be on sale again for same price next week as it has been 250 out of 260 days this year

    Advice to ManagementAdvice

    Space out promotions make them mean something again. Ensure associates are able to take pto

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    A shadow of their former selves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Store Manager
    Former Employee - Former Store Manager

    I worked at Lumber Liquidators full-time

    Pros

    Good compensation if you are in middle America or a Regional Manager or above.

    Cons

    The company has horrible communication internally. Every month is another BIG SALE, trying to match or make rediculous comp numbers. They don''t pay their sales people & assistant managers a high enough wage to get and retain quality people.

    Advice to ManagementAdvice

    Get a clue, stand behind the people that helped you get where you were before you imploded (if there are any left besides Angie & Marco).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Understaffed and happy with that

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators

    Pros

    Money is decent if monthly plans are met.

    Cons

    No home life. Long work hours. Underpaid for amount of work that goes into the job

    Advice to ManagementAdvice

    Treat employees with more respect and compensate accordingly

  7. 1 person found this helpful  

    Not a bad place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators

    Pros

    Good pay. The hours are comparatively good for retail.

    Cons

    A decent chunk of your pay is a bonus. There are not enough employees to cover the store most of the time.

    Advice to ManagementAdvice

    Allow stores to hire part time employees. Even if they are only going to work 20 hours a week they would be helpful.

  8. 1 person found this helpful  

    Multi-task until you're dizzy, and hopefully reap the rewards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    - (If you get into a high volume store) You can make really good money
    - (if you're wired this way) You're constantly moving, no desk to sit behind.
    - You're success depends on you and your team
    - You meet many different kinds of people, keeps it interesting
    - You get to write large $$$ invoices, high dollar retail
    - Plenty to keep you busy, don't take this job if you just want to sit on a stool all day, you won't last long.
    - Better hours that most other retail.
    - The company does a bunch of advertising, which helps with traffic and interest, but the brand is up to you and how you represent it (you're success depends on you and your team).

    Cons

    - This place is a beast, not your typical retail; it takes a certain type of person to work here. You have to be able to handle a lot!
    - Your "stock" are 1or 2 or 3000 lb pallets of flooring, safety is always a concern.
    - Watching out for your back and other body parts that may get hurt or sore.
    - You're success depends on you and your team; store staff is very streamlined, some have 3 or 4, staff size is base on store volume. If you have a weak team member it will hurt the store and everyone's paycheck.
    Also, if someone is out you lose a third of your workforce. You may have to work the store all by yourself a few days if someone takes off. Even worse, if someone quits/terminated, you may be shorthanded a while before another person is hired.
    - You are manager on duty, warehouse mgr, forklift driver, loader/unloader, shipper, cashier, salesman, inside sales rep (phone calls), merchandiser, troubleshooter, inventory specialist, office manager, janitor, and other duties as needed.
    Like I said, the store staff is intentionally streamlined (under-staffed) so there is a lot to handle!
    - If you don't make at least 80% of the store's monthly goal, you make no bonus.
    - The company made some bad decisions this past year with availability. Some of the best selling woods and laminates fell through the cracks and weren't available, therefore, it hurt sales; at least at my store it did. Everything seems to be back on track, but it wasn't a good experience at the store level. Hopefully they learned.
    - First off, you have to shine in order to get promoted, although, you will most likely have to move if you do. Some large cities have many stores, however, the majority of areas have 1 or 2 stores. That said, an opening may be far away, which is hard if you're married, you're spouse has their own job, etc.
    - The AKBA (A-- Kicking Bad A--) culture is obnoxious, some get into it, some act like their into it, and others just think it's stupid. It's best to at least "act" like you're into it.

    Advice to ManagementAdvice

    not really, I listed all above, they know.

    Recommends
    No opinion of CEO
  9.  

    Do your homework first before enrolling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - A Leader At Store Level in Washington, DC
    Current Employee - A Leader At Store Level in Washington, DC

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    Great Health Benefit Package at very low cost to employee. Includes full Health, Dental, & Vision.

    Cons

    No professional management from Senior Management down. Good ol' boy advancement system. Very micro-managed and "sled dog" driven on hourly and daily basis from senior and regional management via constant emails, phone calls, and conference calls. Frat boy management atmosphere. Sometimes toxic environment at store level. Long hrs, little time off, for minimal compensation. Definitely "1%" compensation at store level. Store manager is salary + 76% of bonus pool. Bal. of employees can not live independently on the $10-$12/hr + small bonus. High turnover at store level. Not employee focused. Sales driven only. Many times miss-represents product quality to customer. Poor to no customer service backup on quality claims. Quality of internal business ethics and professional business environment at times a problem at store level. Sometimes warehouse safety can be an issue.

    Advice to ManagementAdvice

    Improve employee focus for quality of work life to increase productivity and reduce turn over. Improve customer service when there is a quality issue. There is a reason Lumber Liquidators stock is down 50% and earnings per share down 17%, while rest of industry is either holding their own or increasing their stockholder equity. Much of the answer is in management philosophy and/or structure. Board or Shareholders should due diligence and get involved or restructure long term investments.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Do it all yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Chicago, IL
    Former Employee - Assistant Manager in Chicago, IL

    I worked at Lumber Liquidators full-time

    Pros

    Good health plan and hours

    Cons

    Its do it all yourself with bad training

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great coworkers not so great upper management...

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lumber Liquidators

    Pros

    Helping people to get the correct products to complete their project.

    Cons

    Upper management especially the Sr Vice President and Divisional VP's are clueless, unrealistic cheerleaders..

    Advice to ManagementAdvice

    Put down the pom poms and listen to your Regionals and Store staff.

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