Lumber Liquidators

  www.lumberliquidators.com
  www.lumberliquidators.com

Lumber Liquidators Reviews

Updated December 11, 2014
Updated December 11, 2014
67 Reviews
2.4
67 Reviews
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Lumber Liquidators President, CEO, & Director Robert M. Lynch
Robert M. Lynch
31 Ratings

Review Highlights

Pros
  • There's a lot of autonomy and freedom, dress is always casual and there the company is growing so there is a lot of opportunity to move upwards (in 4 reviews)

  • Good benefits (generous PTO policy that scales quickly by seniority, inexpensive insurance, standard 401k, strong discount on merchandise) (in 5 reviews)


Cons
  • Upper management cultivates an "in your face" underdog attitude (in 6 reviews)

  • Long hours, hands-on training, lean staffing in stores, work 6-7 days a week (in 4 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Too many angry customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ASM II
    Former Employee - ASM II

    I worked at Lumber Liquidators full-time (less than an year)

    Pros

    Great pay, easy work, and they promote from within. Most run their own store within two years of getting hired.

    Cons

    10-12 hour work days, consistent stress, lots of apologizing to customers due to delayed services.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    If your single with no kids OR hate your family then this is the job for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Lumber Liquidators

    Pros

    Unlimited bonus potential, supportive team, super nice and encouraging

    Cons

    not meeting budget = work 6 days a week
    End of the month= work 6-7 days a week
    End of the quarter= work 6-7 days a week
    Short staffed= work 6-7 days a week

    Sre the trend here? So folks the morale of the story is if your are single with no kids or pets (because you will never see either ever again once you sign your offer letter) OR you hate your family then this isnt the gig for you.

    Training is whatever bits and pieces you can gather from the horrible computer training during your first Two days...hope you learned a lot from that because it trial by fire and a similar feeling to being thrown into a big deep ocean with bricks tied to your feet.

    If you have a "cash and carry" retail background this is not the job for you. You will spend hours hunting down and begging customers to come pick up their items.

    I'm sure moving up through the company isnt as bad but my expetince wasn't good at all.

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    The experience depends on the division you land in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Sales Representative in Toano, VA
    Former Employee - Commercial Sales Representative in Toano, VA

    I worked at Lumber Liquidators full-time (more than 3 years)

    Pros

    Opportunity to grow in some divisions, decent pay, stock payouts in management positions and higher, relaxed atmosphere, come and go as you please, good benefits, payday is every Friday

    Cons

    Poor communication between divisions, intra-divisional conflict, poor accountability, good ol' boy's club - either you are in or you are out, everyone plays favorites - even HR, little appreciation for big efforts in some divisions,

    Advice to ManagementAdvice

    Focus on the people - the customers and your employees. They are the gears that keep this machine in motion. Focusing on the almighty dollar has reduced our... ahem... your level of service, your reputation, your company morale, and your stock from $115+ to a stagnate, paultry $54/ share. Get a clue.

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5.  

    Not what is used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Houston, TX
    Former Employee - Manager in Houston, TX

    I worked at Lumber Liquidators full-time (more than an year)

    Pros

    Managers salary,benefits, can be a fun atmosphere. Helping customers find that perfect deal or perfect floor

    Cons

    6 day work weeks. always "big"promos same products on sale all the time. Unable to take pto. Practically lying to customers about sales prices to close deal today... knowing that same bamboo product will be on sale again for same price next week as it has been 250 out of 260 days this year

    Advice to ManagementAdvice

    Space out promotions make them mean something again. Ensure associates are able to take pto

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    Greatly help with medical insurance
    Match up to 5% of 401k

    Cons

    No home life.

    Favoritism is in regardless of what you know. If you suck regional managers shaft and back stab other.store,s managers you are safe and a sacred cow.

    No pto for just any manager but if you are one of the sacred cows you can take of whenever. Especially during biggest events of the year.

    Very age racist if you are over 35 good luck getting promoted regardless of how productive you are.

    Regional manager doesn't treat all stores budgets the same. If you are sacred cow you get low monthly goals to hit if you are not a sacred cow you get 30-50% higher monthly bonuses.

    If you are a female or African American you are allowed not to hit budget and are praised all the time when other managers aren't hitting numbers the are held accountable and ridiculed in front of everyone.

    Store manager that does not hit budget and been with the company for so called 11 years isn't held accountable for his n
    Lack of numbers or for his people cheering for no reason but to be heard.

  7.  

    Passes the time, but in no way a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Product Specialist in Chicago, IL
    Current Employee - Sales and Product Specialist in Chicago, IL

    I have been working at Lumber Liquidators full-time (less than an year)

    Pros

    - Co-workers are great, very easily to relate to/get along with
    - Very fun work environment
    - Nice to get small bonuses every month if plan is made
    - Some free benefits/insurance

    Cons

    - Always very high stress levels unnecessarily
    - Ridiculously long hours; from week 1 I was being given 50+ hour weeks with only one day off
    - No chance of getting raise w/o turnover or promotion to assistant/manager, and that's only likely if you're willing to up and relocate
    - Never home, no time for family
    - Disgustingly understaffed; there's no reason that a "high volume" store should only be able to have 4 people staffed on any given day
    - Unable to get time-off. Simply unavailable
    - Upper Management seems to function as little more than overbearing cheerleaders
    - Training was insufficient and did not teach any useful info about the products being sold; had to basically learn everything "monkey see monkey do" by observing other employees as (being busy and understaffed) no one had time to even really explain to me what the script I was rehearsing meant.
    - Cold calls suck for everyone involved and don't work. Why this archaic method of business is even in use anymore is beyond me. Manager has this delusion of if at least 30 calls are being made daily it will drum up business. Absolutely stupid. AND as a bonus to that, I was the only employee making said calls and then was asked to have a meeting with that same manager as to why I wasn't making sales - when I constantly being asked to go sit in the back office and make cold calls. Terrible.
    - Not allowed to sit down. Even during lapses in customers during 11 hour shifts. That's unhealthy and ridiculous.

    Advice to ManagementAdvice

    Take the time to train your employees, hire enough people to actually be able to give your employees some time off, stop over-crowding areas with new stores and not reflecting that in store sales plans.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    A shadow of their former selves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Store Manager
    Former Employee - Former Store Manager

    I worked at Lumber Liquidators full-time

    Pros

    Good compensation if you are in middle America or a Regional Manager or above.

    Cons

    The company has horrible communication internally. Every month is another BIG SALE, trying to match or make rediculous comp numbers. They don''t pay their sales people & assistant managers a high enough wage to get and retain quality people.

    Advice to ManagementAdvice

    Get a clue, stand behind the people that helped you get where you were before you imploded (if there are any left besides Angie & Marco).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Understaffed and happy with that

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators

    Pros

    Money is decent if monthly plans are met.

    Cons

    No home life. Long work hours. Underpaid for amount of work that goes into the job

    Advice to ManagementAdvice

    Treat employees with more respect and compensate accordingly

  10. 1 person found this helpful  

    Not a bad place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators

    Pros

    Good pay. The hours are comparatively good for retail.

    Cons

    A decent chunk of your pay is a bonus. There are not enough employees to cover the store most of the time.

    Advice to ManagementAdvice

    Allow stores to hire part time employees. Even if they are only going to work 20 hours a week they would be helpful.

  11. 1 person found this helpful  

    Multi-task until you're dizzy, and hopefully reap the rewards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    - (If you get into a high volume store) You can make really good money
    - (if you're wired this way) You're constantly moving, no desk to sit behind.
    - You're success depends on you and your team
    - You meet many different kinds of people, keeps it interesting
    - You get to write large $$$ invoices, high dollar retail
    - Plenty to keep you busy, don't take this job if you just want to sit on a stool all day, you won't last long.
    - Better hours that most other retail.
    - The company does a bunch of advertising, which helps with traffic and interest, but the brand is up to you and how you represent it (you're success depends on you and your team).

    Cons

    - This place is a beast, not your typical retail; it takes a certain type of person to work here. You have to be able to handle a lot!
    - Your "stock" are 1or 2 or 3000 lb pallets of flooring, safety is always a concern.
    - Watching out for your back and other body parts that may get hurt or sore.
    - You're success depends on you and your team; store staff is very streamlined, some have 3 or 4, staff size is base on store volume. If you have a weak team member it will hurt the store and everyone's paycheck.
    Also, if someone is out you lose a third of your workforce. You may have to work the store all by yourself a few days if someone takes off. Even worse, if someone quits/terminated, you may be shorthanded a while before another person is hired.
    - You are manager on duty, warehouse mgr, forklift driver, loader/unloader, shipper, cashier, salesman, inside sales rep (phone calls), merchandiser, troubleshooter, inventory specialist, office manager, janitor, and other duties as needed.
    Like I said, the store staff is intentionally streamlined (under-staffed) so there is a lot to handle!
    - If you don't make at least 80% of the store's monthly goal, you make no bonus.
    - The company made some bad decisions this past year with availability. Some of the best selling woods and laminates fell through the cracks and weren't available, therefore, it hurt sales; at least at my store it did. Everything seems to be back on track, but it wasn't a good experience at the store level. Hopefully they learned.
    - First off, you have to shine in order to get promoted, although, you will most likely have to move if you do. Some large cities have many stores, however, the majority of areas have 1 or 2 stores. That said, an opening may be far away, which is hard if you're married, you're spouse has their own job, etc.
    - The AKBA (A-- Kicking Bad A--) culture is obnoxious, some get into it, some act like their into it, and others just think it's stupid. It's best to at least "act" like you're into it.

    Advice to ManagementAdvice

    not really, I listed all above, they know.

    Recommends
    No opinion of CEO

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