Lumber Liquidators

  www.lumberliquidators.com
  www.lumberliquidators.com

Lumber Liquidators Reviews

Updated December 11, 2014
Updated December 11, 2014
67 Reviews
2.4
67 Reviews
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Lumber Liquidators President, CEO, & Director Robert M. Lynch
Robert M. Lynch
31 Ratings

Review Highlights

Pros
  • There's a lot of autonomy and freedom, dress is always casual and there the company is growing so there is a lot of opportunity to move upwards (in 4 reviews)

  • Good benefits (generous PTO policy that scales quickly by seniority, inexpensive insurance, standard 401k, strong discount on merchandise) (in 5 reviews)


Cons
  • Upper management cultivates an "in your face" underdog attitude (in 6 reviews)

  • Long hours, hands-on training, lean staffing in stores, work 6-7 days a week (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    Do your homework first before enrolling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - A Leader At Store Level in Washington, DC
    Current Employee - A Leader At Store Level in Washington, DC

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    Great Health Benefit Package at very low cost to employee. Includes full Health, Dental, & Vision.

    Cons

    No professional management from Senior Management down. Good ol' boy advancement system. Very micro-managed and "sled dog" driven on hourly and daily basis from senior and regional management via constant emails, phone calls, and conference calls. Frat boy management atmosphere. Sometimes toxic environment at store level. Long hrs, little time off, for minimal compensation. Definitely "1%" compensation at store level. Store manager is salary + 76% of bonus pool. Bal. of employees can not live independently on the $10-$12/hr + small bonus. High turnover at store level. Not employee focused. Sales driven only. Many times miss-represents product quality to customer. Poor to no customer service backup on quality claims. Quality of internal business ethics and professional business environment at times a problem at store level. Sometimes warehouse safety can be an issue.

    Advice to ManagementAdvice

    Improve employee focus for quality of work life to increase productivity and reduce turn over. Improve customer service when there is a quality issue. There is a reason Lumber Liquidators stock is down 50% and earnings per share down 17%, while rest of industry is either holding their own or increasing their stockholder equity. Much of the answer is in management philosophy and/or structure. Board or Shareholders should due diligence and get involved or restructure long term investments.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Do it all yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Chicago, IL
    Former Employee - Assistant Manager in Chicago, IL

    I worked at Lumber Liquidators full-time

    Pros

    Good health plan and hours

    Cons

    Its do it all yourself with bad training

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great coworkers not so great upper management...

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lumber Liquidators

    Pros

    Helping people to get the correct products to complete their project.

    Cons

    Upper management especially the Sr Vice President and Divisional VP's are clueless, unrealistic cheerleaders..

    Advice to ManagementAdvice

    Put down the pom poms and listen to your Regionals and Store staff.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Works for a time, but generally lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toano, VA
    Former Employee - Anonymous Employee in Toano, VA

    I worked at Lumber Liquidators full-time (more than 3 years)

    Pros

    Company is small enough where even the lowest corporate employee's have access to high level information (to a fault) and have interaction with executive team on a regular basis.

    Good benefits (generous PTO policy that scales quickly by seniority, inexpensive insurance, standard 401k, strong discount on merchandise)

    The company is growing quickly, and its exciting to see strong top line balance sheet growth.

    Excellent work life balance, generally a straight 9-5 that doesn't follow you home and leaves you free on weekends.

    Casual work atmosphere with flexible hours (many people work 8-4) and a relaxed dress code (everyone's in jeans)
    Ability to work from home on a regular basis.

    Employee's are generally very nice, albeit a touch insular.

    Cons

    The work was not challenging. I was able to automate a significant portion of my daily responsibilities, and was declined additional work when I asked. This can make the day to day very tedious, and I spent countless hours on mindless tasks with no real value that management believed would take much longer than actually needed.
    Employee talent levels wildly vary. Workers who have been at the company from before 2012 are generally sub par. A large segment of employees lack basic technical skills, and do not possess the intellectual curiosity to develop them. New technology and process changes are generally shunned until the employee base is forced into using them, causing massive knowledge gaps between similar employees. Additionally, the employee base seems blind to larger company health and outlook, even when Lumber Liquidators is a publicly traded company.

    There is little opportunity for personal advancement, and in my experience it was done based on seniority. If you're looking for a track up the ladder, it does not exist at Lumber Liquidators.

    The company really isn't interested in cultivating/developing employees. Little besides "on the job" training, no training seminars, software training is ad hoc, no mention of any professional certification. No tuition reimbursement plan, even with ~5 universities within the livable distance of headquarters.

    Work environment is unprofessional. The dress code is stretched (graphic tee's and ripped jeans on Fridays, flip flops in the summer). Socializing is loud and constant, and can be incredibly unprofessional and offputting (sometimes bordering on HR actionable).

    There is a large disconnect between the store/sales staff and back end support staff. The corporate culture encourages a certain cowboy attitude that causes disruptions and reinforces inefficient methods. This was changing (brought about by poor sales results), but still remains firmly cemented that stores get what they what regardless of the business results. As such, job performance was difficult to monitor, and there is no real mechanism to show if your performing adequately.

    The corporate culture is very "wannabe" masculine, and is a bit "try hard". Sports metaphors are used constantly, even when not applicable. Upper management cultivates an "in your face" underdog attitude. The hyper masculinity gets old very quickly.The company culture feels "cheap" and dated.

    The majority of management (all management, not just upper) lives in the Richmond area and works from a Richmond location on Fridays. This essentially creates a 4 day workweek for anyone left in the corporate headquarters. Its nice at first, but gets old very quickly.

    A noticeable amount of the sales staff (all level) left the company (fired) in Q1 of 2014. After an incredible 2013, Q1 and Q2 of 2014 were remarkable poor. This questions the long term strategic planning of upper management, whether they are working to grow the company for future years or whether they only care about the current quarter.

    Lumber Liquidators sells cheap flooring, and as such has generally poor reviews among customers. You won't be proud of what your company is selling. Additionally, the company was raided in 2013 by the U.S. Fish and Wildlife Service for illegally sourced lumber, so be prepared for your friends/family to ask you how many Siberian tigers you've killed.

    Headquarters is in the middle of nowhere (45 minutes from downtown Richmond, same from Newport News, 20 minutes outside WIlliamsburg). If you forget your lunch, your options are Subway, McDonald's, or Sbarro). However, on positive of this is that its a 10 minute drive to a state park that has picnic table to eat lunch on (very pretty view of the river).

    Wages are (generally) in line with market rates, but are still fairly low. Salary doesn't really increase if your given new responsibilities unless you receive a title change. Year over year raises generally come under the inflation index.

    No stock purchase plan (as of 7/1/14)

    The short version: If you want to live in Richmond/Newport News area, raise a family with a no stress 9-5, LL is a great place. If you have any ambition, at best LL is a pit stop.

    Advice to ManagementAdvice

    Hire a consulting team to do a full scale review of HR policies and current staffing levels, as well as basic business processes. Encourage more turnover among lower level employees. Hire more qualified/better employees. Do more to retain high level performers. Install employee training programs, or add tuition reimbursement for relevant classes. Make corporate culture more professional, where employees go to work and not to lounge around. Don't allow entry level employees to access full company financial data in real time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators full-time (more than an year)

    Pros

    Great paying job if you are willing to put in the time and effort to work towards it

    Cons

    fairly repetitive, same conversations over and over,

    Advice to ManagementAdvice

    acknowledge when outside forces contribute to performance of store

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Allowing liars, cheaters and brown nosers to be promoted. Don't care about people that are honest and hard workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Lumber Liquidators full-time

    Pros

    The cheap insurance has good coverage.

    Cons

    Let their managers discriminate, lie, cheat and get away with it. Work over 65 hrs a week, cut the bonus and not tell you, not be recognized for great employee, it's all about what you know on someone and who you know

    Advice to ManagementAdvice

    Appreciate the honest, hard worker and do everything to keep them. Uphold your open door policy! See your bad uppers managers for who they are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Hard work, fast paced. GET PAID!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Lumber Liquidators full-time

    Pros

    Best job in the world! You can make a lot of money here and have the opportunity to get promoted. If you work hard and do well you will succeed. If you are looking just get by from hour to hour it may not be the job for you. Really fun place to work if you have a lot of energy.

    Cons

    Lot of hours. Work/Life balance is not so good but the incentives make it worth it. Some times difficult to manage all you have to do in a day with the amount of staff you are allowed. I understand why but just makes it frustrating.

    Advice to ManagementAdvice

    Everyone needs to be on the same page. Often the left hand doesn't seem to know what the right has going on. Sale events are put out all last minute with poor planning and incorrect information that has to be fixed time and time again after the sale is set.

    Recommends
    Approves of CEO
  9. 2 people found this helpful  

    Fantastic compensation, plan to devote your life to working at Lumber Liquidators

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Lumber Liquidators full-time (more than 5 years)

    Pros

    Compensation, Benefits, Retirement Plan, Health Care, Fun work environment

    Cons

    Long hours, hands-on training, lean staffing in stores, work 6-7 days a week

    Advice to ManagementAdvice

    Consider hiring more associates to work at the store level. Store Managers are paid very well, but are overworked and the position is not suitable for someone with a family life.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great colleagues, but no room to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lumber Liquidators full-time (more than 5 years)

    Pros

    I work with some great people in my department and we all work well together to achieve the company's goals.

    Cons

    No room to move up. Like to hire outsiders for upper management. If you have been there for a long time, you will be put on the back burner as the new hip people move on in.

    Advice to ManagementAdvice

    Remember where the company came from.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    THEY WILL SCREW YOU OVER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Lumber Liquidators full-time (more than 3 years)

    Pros

    It was fun until corporate got greedy. There are great people that works their (store manager level)

    Cons

    you will get screwed over they are opening up way to many stores near other stores and you will not be making nearly as much.
    you will work every weekend their is no exception
    once your promoted to store manager you will be working 6-7 days a week which the money you make isnt nearly as much as the social life that you wont receive outside of your job.
    most stores you will only have 3 guys working their.

    Advice to ManagementAdvice

    stop being greedy you were doing just fine before hand. you need to hire more employees so everyone can take days off/vacations

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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