Lumber Liquidators

  www.lumberliquidators.com
  www.lumberliquidators.com

Lumber Liquidators Reviews in Toano, VA

Updated November 5, 2014
Updated November 5, 2014
67 Reviews
2.4
67 Reviews
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Lumber Liquidators President, CEO, & Director Robert M. Lynch
Robert M. Lynch
31 Ratings

Review Highlights

Pros
  • There's a lot of autonomy and freedom, dress is always casual and there the company is growing so there is a lot of opportunity to move upwards (in 4 reviews)

  • Good benefits (generous PTO policy that scales quickly by seniority, inexpensive insurance, standard 401k, strong discount on merchandise) (in 5 reviews)


Cons
  • Upper management cultivates an "in your face" underdog attitude (in 6 reviews)

  • Long hours, hands-on training, lean staffing in stores, work 6-7 days a week (in 4 reviews)

More Highlights

6 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    The experience depends on the division you land in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Sales Representative in Toano, VA
    Former Employee - Commercial Sales Representative in Toano, VA

    I worked at Lumber Liquidators full-time (more than 3 years)

    Pros

    Opportunity to grow in some divisions, decent pay, stock payouts in management positions and higher, relaxed atmosphere, come and go as you please, good benefits, payday is every Friday

    Cons

    Poor communication between divisions, intra-divisional conflict, poor accountability, good ol' boy's club - either you are in or you are out, everyone plays favorites - even HR, little appreciation for big efforts in some divisions,

    Advice to ManagementAdvice

    Focus on the people - the customers and your employees. They are the gears that keep this machine in motion. Focusing on the almighty dollar has reduced our... ahem... your level of service, your reputation, your company morale, and your stock from $115+ to a stagnate, paultry $54/ share. Get a clue.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Works for a time, but generally lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toano, VA
    Former Employee - Anonymous Employee in Toano, VA

    I worked at Lumber Liquidators full-time (more than 3 years)

    Pros

    Company is small enough where even the lowest corporate employee's have access to high level information (to a fault) and have interaction with executive team on a regular basis.

    Good benefits (generous PTO policy that scales quickly by seniority, inexpensive insurance, standard 401k, strong discount on merchandise)

    The company is growing quickly, and its exciting to see strong top line balance sheet growth.

    Excellent work life balance, generally a straight 9-5 that doesn't follow you home and leaves you free on weekends.

    Casual work atmosphere with flexible hours (many people work 8-4) and a relaxed dress code (everyone's in jeans)
    Ability to work from home on a regular basis.

    Employee's are generally very nice, albeit a touch insular.

    Cons

    The work was not challenging. I was able to automate a significant portion of my daily responsibilities, and was declined additional work when I asked. This can make the day to day very tedious, and I spent countless hours on mindless tasks with no real value that management believed would take much longer than actually needed.
    Employee talent levels wildly vary. Workers who have been at the company from before 2012 are generally sub par. A large segment of employees lack basic technical skills, and do not possess the intellectual curiosity to develop them. New technology and process changes are generally shunned until the employee base is forced into using them, causing massive knowledge gaps between similar employees. Additionally, the employee base seems blind to larger company health and outlook, even when Lumber Liquidators is a publicly traded company.

    There is little opportunity for personal advancement, and in my experience it was done based on seniority. If you're looking for a track up the ladder, it does not exist at Lumber Liquidators.

    The company really isn't interested in cultivating/developing employees. Little besides "on the job" training, no training seminars, software training is ad hoc, no mention of any professional certification. No tuition reimbursement plan, even with ~5 universities within the livable distance of headquarters.

    Work environment is unprofessional. The dress code is stretched (graphic tee's and ripped jeans on Fridays, flip flops in the summer). Socializing is loud and constant, and can be incredibly unprofessional and offputting (sometimes bordering on HR actionable).

    There is a large disconnect between the store/sales staff and back end support staff. The corporate culture encourages a certain cowboy attitude that causes disruptions and reinforces inefficient methods. This was changing (brought about by poor sales results), but still remains firmly cemented that stores get what they what regardless of the business results. As such, job performance was difficult to monitor, and there is no real mechanism to show if your performing adequately.

    The corporate culture is very "wannabe" masculine, and is a bit "try hard". Sports metaphors are used constantly, even when not applicable. Upper management cultivates an "in your face" underdog attitude. The hyper masculinity gets old very quickly.The company culture feels "cheap" and dated.

    The majority of management (all management, not just upper) lives in the Richmond area and works from a Richmond location on Fridays. This essentially creates a 4 day workweek for anyone left in the corporate headquarters. Its nice at first, but gets old very quickly.

    A noticeable amount of the sales staff (all level) left the company (fired) in Q1 of 2014. After an incredible 2013, Q1 and Q2 of 2014 were remarkable poor. This questions the long term strategic planning of upper management, whether they are working to grow the company for future years or whether they only care about the current quarter.

    Lumber Liquidators sells cheap flooring, and as such has generally poor reviews among customers. You won't be proud of what your company is selling. Additionally, the company was raided in 2013 by the U.S. Fish and Wildlife Service for illegally sourced lumber, so be prepared for your friends/family to ask you how many Siberian tigers you've killed.

    Headquarters is in the middle of nowhere (45 minutes from downtown Richmond, same from Newport News, 20 minutes outside WIlliamsburg). If you forget your lunch, your options are Subway, McDonald's, or Sbarro). However, on positive of this is that its a 10 minute drive to a state park that has picnic table to eat lunch on (very pretty view of the river).

    Wages are (generally) in line with market rates, but are still fairly low. Salary doesn't really increase if your given new responsibilities unless you receive a title change. Year over year raises generally come under the inflation index.

    No stock purchase plan (as of 7/1/14)

    The short version: If you want to live in Richmond/Newport News area, raise a family with a no stress 9-5, LL is a great place. If you have any ambition, at best LL is a pit stop.

    Advice to ManagementAdvice

    Hire a consulting team to do a full scale review of HR policies and current staffing levels, as well as basic business processes. Encourage more turnover among lower level employees. Hire more qualified/better employees. Do more to retain high level performers. Install employee training programs, or add tuition reimbursement for relevant classes. Make corporate culture more professional, where employees go to work and not to lounge around. Don't allow entry level employees to access full company financial data in real time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Fast paced and stressful but opportunity for career advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Analyst in Toano, VA
    Current Employee - Inventory Analyst in Toano, VA

    I have been working at Lumber Liquidators full-time (more than 5 years)

    Pros

    Pay's well, casual dress code, freedom on how you manage your time and priorites, new challenges, days go by fast, and good benefits.

    Cons

    Can get very stressful at times due to constant growth with minimal support. Very lean corporate structure leaving one position with several additional duties. If you are an effective worker they will find additional projects for you to manage with minimal pay increase. Often unable to use all the paid time off given due to deadlines causing work fatigue.

    Advice to ManagementAdvice

    Recognize the harder corporate workers with bonuses and increase in pay. There are unbalances of the amount of responsibilities and challenges yet some are paid more due to seniority.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Disorganized, very little direction from management, not challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Toano, VA
    Former Employee - Intern in Toano, VA

    I worked at Lumber Liquidators as an intern (less than an year)

    Pros

    Relaxed atmosphere, casual dress, not stressful at all. People are generally friendly if you seek them out. Decently well recognized company name to have on your resume when seeking other opportunities.

    Cons

    During my time with Lumber Liquidators, I was given very few responsibilities despite having asked for more. I always received positive reviews from my manager and did my duties above and beyond, however I was never challenged. When I would have something to complete, I never had any reasons behind the purpose for the project or where it would be used. I'm pretty sure most of the work I did (mostly back-end internal work) went unused. There were days (sometimes even a full week) where I never even saw my manager. The office is very quiet and the days are very long. However, working at Lumber Liquidators was a good stepping stone to a better opportunity within another company.

    Advice to ManagementAdvice

    Have a more direct relationship with your employees. Make sure that your lower-level managers are actually actively managing their employees and challenging them to contribute to their fullest potential.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Team in Toano, VA
    Former Employee - Management Team in Toano, VA

    I worked at Lumber Liquidators full-time

    Pros

    Benefits are very good and the overall experience with working with some very hard working and dedicated employees who get the job done has been fantastic. The work there has a potential to be really good if the company concentrated as much on its employees as it does on being successful.

    Cons

    There is a false sense of security there. The Management in the warehouses are always looking to make an example out of someone with a write up or termination. The employees work long days and weeks up to 12 hours and as many as 2-3 months at a time with maybe a day off. The Temps who work there are not respected but yet are a large part of the success in the company growth. The management it not always fully truthful if cornered with facts of the truth and will quickly move to cover their tracks up to the point of terminating their own if needed. The company is not all bad but a few bad seeds have made it a bad experience.

    Advice to ManagementAdvice

    Look into what is really going on with how your lower management is running things. There are violations that have been committed. Your HR department needs a face lift and needs to really look at not just the needs of the company but also the needs of the employees who made the company what it is today. It's ashame because it could be a really great place to work but there are a few rogue managers/supervisors in your management team that are ruining it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Relaxed environment, sometimes too relaxed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Web Development Intern in Toano, VA
    Current Employee - Web Development Intern in Toano, VA

    I have been working at Lumber Liquidators

    Pros

    I really like how relaxed Lumber Liquidators is. There's a lot of autonomy and freedom, dress is always casual and there the company is growing so there is a lot of opportunity to move upwards.

    Cons

    Sometimes employees abuse the relaxed atmosphere and focus more on social pursuits than doing their work. Sometimes there's a task right in front of everyone's face that needs to be done and would help everyone in the company but no one puts in the extra effort to do it, because it might go unrecognized or is just not worth the effort.

    Advice to ManagementAdvice

    Work to keep the good things about the environment, but seek to limit autonomy when it is necessary for productivity.

    Recommends
    Approves of CEO

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