Lush Reviews

Pros

The dress code is just black, we can take samples home, the staff are friendly, the support that you get given is like a family, and staff discount is amazing! My other favourite part about working at Lush is that creativity is praised, and the opportunities for improvement are vast. It isn't hard selling. Lush take a more friendly approach, and to try and build a rapport with a customer, before advising them on products that might help them. The main focus is on helping the customer, rather than getting them to buy the most expensive thing in store.
I also love that the rota's are only a week in advance- it means that my work hours can be planned a lot easier around my other commitments.

Cons

It is minimum wage, and that I am only a temporary worker. It can get quite frustrating/upsetting when customers are rude to you, when you were trying to be polite, and see if they needed any help.

Advice to Senior Management

Would really like to use the staff discount online please.

Pros

The discount
The products are truly wonderful and innovative
You can dance at your job and talk to people all shift long
I met a few really nice coworkers who also hate the place now

Cons

Management in the State street store was absolutely HORRIFIC
Terrible communication from management down to seasonal staff
The Manager and Manager in Training were never on the same page about things
We were often told the wrong information
Seasonal staff were given the most unpleasant jobs/shifts but treated the worst
All of the seasonal staff were told that at least half of us would be kept onto core staff, but after the holidays were done, they fired us all with no explanation (basically, they used us to sell gifts and up sales during the busy holiday season, and got rid of us when they didn't need us anymore)
You are in no way compensated enough
The discount is not worth it, as you end up spending about half to all of it at the store anyway because it is so tempting and they do not give you enough hours (AND they send you home during your shift if it is slow)
The shifts are all over the place, and even though they say you can trade shifts, if you get three write ups, you're gone

Advice to Senior Management

I really believe in the founders of Lush and Lush's products, but the store managers are absolutely clueless as to how to run a store efficiently. They do not know how to treat their employees well, and are short tempered. They also have no understanding of the necessity of having a work/life balance. The more creative and intelligent you are, the worse you are treated because you are not just a sheep taking orders.

Pros

- working at a store with products you actually believe in, no need to act like a car salesman!
- managers, key holders, other sales associates are always a pleasure to work with, doesn't feel like a cubicle 9-5 job!
- learning, you really develop as a person here, not just with product knowledge but with working in retail and as a person
- the discount!

Cons

- training, it does take quite some time

Advice to Senior Management

nope, things are dandyyy

Pros

Staff is excited to pass on knowledge of products with other new employees and with customers. They promote learning and fun on the job.

Cons

Products can be very complex and it takes a lot of personal effort to memorize and learn all the ingredients. It's challenging to put that effort in when the pay is not the greatest!

Advice to Senior Management

Creating a better balance of work and personal life and adhering better to the hourly requests that the employees want to work.

Pros

Lush is a fun place to work, the products are great and they sell themselves. While we do not have the traditional benefits, we do get a generous discount.

Cons

It can be very much like high school, you are expected to do much more than the average sales person, and we do not receive benefits.

Advice to Senior Management

Perhaps have a Human Resources department, more upper management visits to the store to see what is going on.

Pros

Awesome products, a strong dedication to customer service and satisfaction, wonderful patrons that are really into the product, and lots of freedom to market the store in exciting, interesting ways through events, etc. planned by the store's staff.

Cons

Horrific management-- period. A manager that had clearly never managed a store before and could not create schedules in a timely manner nor resolve conflicts between employees. Staff not invested in the future of the store because of a lack of opportunity for career growth. Scary regional manager. And little communication from the top to inform sales associates and keyholders what sort of changes are in store for the company as a whole and store on a smaller scale.

Advice to Senior Management

Hire competent managers. Don't push a hard sale quite so much-- it embarrasses staff and alienates potential customers. C'mon-- you'd rather have someone buy a $6 bath bomb, love it, and become a customer for life rather than buy $40 worth of product under sales pressure, experience buyers remorse, and never come back... right?

Pros

You get tons of free products, and you get a great emplyee discount of 50% the retail price. you also get your employee discount on online purchases from Lush.com. You also get to wear whatever you want as long as it is black or white (you can wear yoga pants, sweatshirts, or you can dress up by wearing skirts, dresses, etc.). The training is also very good. There are also monthly in-store contests to encourage staff members, and cash bonuses are awarded upon making monthly store budget. Furthermore, the company is committed to ethical treatment of animals and the products they sell are AMAZING.

Cons

The pay is terrible. It is minimum wage and you NEVER get performance reviews or pay increases unless minimum wage goes up. Also the pay increase given upon promotion is a measly 25 cents. The monthly store budget is almost always unachievable, making it nearly impossible to make bonus at the end of the month. There is also a ridiculous amount of pressure placed on the sales associates to perform well on the Secret Shopper test (every month we get "secret shopped", and the requirements to pass are ridiculously unachievable. Also you need to score an 85% or higher to pass!). Also, there is a lot of drama between co workers and a lot of favouratism. They also make sales associates feel like they have to constantly harassing customers with upselling, adding on, and demonstrating products on the customer.

Advice to Senior Management

stop being so pushy with customers! relax with the secret shop requirements and pay your sales associates better. Also it would nice to get a raise and a performance review every 6 months.

Pros

Great discounts, benefits and a fun work environment . Work days pass by quickly.

Cons

I rarely get more than one shift per week (three hours) and they don't often promote to fill higher-up roles, they just re-hire! I've been working for a year and a half, and I'm still part time and they say I'm doing very well, but instead of a promotion they rehired to fill new keyholder roles :@

Advice to Senior Management

More promotions within the company, less employees per store would make for an intimate environment and more shifts each

Pros

Lush products are amazing, I can honestly stand behind the quality of the products and the ethics of the company.
Its a great place to work if you are self motivated and confident in making your own decisions about daily business.

Cons

Lush is a company that you will truly want to work hard for but sadly your efforts unnoticed.
The benefit package is not great, the pay is not bad but also not very good for all the work you will do, and there is very little chance for advancement within the company.

Also, Lush NA is not a good representation of LUSH Ltd. as a whole.

Advice to Senior Management

Lush needs to get NA and UK on the same page! Do away with the NA leaders and just make it one big family that all does things the way they should be done!

Pros

Great discount, fun environment, fun products

Cons

Heavy-handed sales approach, stringent sales goals, pays minimum wage with no benefits for anyone except management, some managers are unfriendly, unhelpful and unapproachable.

Advice to Senior Management

Fraternizing management leads to fraternizing associates, which leads to a sometimes unfriendly or uncomfortable work environment.