M&T Bank Reviews

Updated April 9, 2015
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  1. Helpful (1)

    Kindest people you'll ever meet

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at M&T Bank

    Pros

    The people who work here are funny, kind, considerate and truly one of the best groups of people you'll ever meet. They care about doing what's right and they care about the community.

    Cons

    They started as a small bank that's starting to really grow in size and complexity

    Advice to Management

    Don't lose the heart of who you are. You are great at community and understanding the needs of your employees and the communities that you operate in. Trust your employees - let them help drive the strategies that will take you forward in to the future.

  2. Worst company to ever work for...will never bank or do business with anyone associated with M&T Bank.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Reisterstown, MD
    Former Employee - Personal Banker in Reisterstown, MD

    I worked at M&T Bank full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They make it seem like there are a lot of supportive roles and people that will support you throughout your career. Which was not true.

    Cons

    Lack of training and mentoring. Was hired for a Personal Banker 1 position and was told Employee satisfaction was #1 but the way they treated you when you made a small mistake was like when you're back in high school and instead of positive reinforcement they will fire you. Personally had an experience where I negotiated a check for a customer that was deemed fraudulent a month later and I followed policies and procedures and the check seemed to be "good" yet was terminated due to the customer claiming they didn't write a check for $500 and deemed the check fraudulent.

    Advice to Management

    Don't low ball people on their salaries. I was told on the original interview the salary was $38k-40k and when I was offered the position they paid me more than $8k less than what they originally quoted me. Don't fire someone based on one small mistake and have some back bone and stand up for your employees.

  3. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at M&T Bank as a contractor (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, everyone helpful, so much to learn.

    Cons

    Not too much training in the beginning just a fend for yourself and who you need to figure it out

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  5. Great Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at M&T Bank

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The job stability is good

    Cons

    The Salaries are lower than average for the area

  6. Tons of middle management. low salary if you are loyal. But great job security and banking benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Buffalo, NY
    Current Employee - Project Manager in Buffalo, NY

    I have been working at M&T Bank full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Discounts on mortgage rates and banking products. Some great employees and managers that will try to push you to succeed. Tons of middle management so there is room to move up.

    Cons

    Health benefits aren't great, but ok. Tons of middle management- some good and some bad. Good employees are taken at will from departments to assist with the BSA initiatives leaving the old department to cover that work with no additional employees. Salary is below peers and competitors in the area, causing employees to start here and go to another bank for larger pay for a few years then come back at significantly higher pay.

    Advice to Management

    Reviews of Managers should be given more frequently and allow for specifics. Loyalty should be rewarded in merit increases.

  7. Helpful (1)

    Middle of the road large bank.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at M&T Bank

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good steady work but nothing exciting.

    Cons

    Pay increases are minimal. Work is not particularly challenging.

  8. M&T BANK CALL CENTER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Sales Representative in Dagsboro, DE
    Former Employee - Telephone Sales Representative in Dagsboro, DE

    I worked at M&T Bank part-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    M&T bank is a wonderful company to work for. They train new employees and they also care about all of their employees. The nice thing about working in a bank, especially one like M&T, is you can build your way up the ladder. Their starting pay-grade is pretty good and more than other big banks. They also have a variety of banking positions available. My specific supervisor was amazing, by the way.

    Cons

    I could not stand working at the call center. I had bank experience before working at M&T and I was a teller, so I was dealing with customers, face-to-face (which is more for me) The M&T Bank Call Center is for people that wants to be on the phone all day with customers, relating to banking, whether it is anything from customer service to inbound or outbound sales. Unfortunately, I was in outbound sales, calling customers trying to get them to apply for credit cards, loans and etc.. even being able to save them money, the call center and telephone banking sales was not my thing. I resigned on good terms.

    Advice to Management

    When it comes to outbound sales at the call center, I recommend not calling customers after 5:30-6 pm.

  9. Some sketchy stuff going on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President in Getzville, NY
    Current Employee - Assistant Vice President in Getzville, NY

    I have been working at M&T Bank full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I can't think of something to write here, besides the fact that a few friends were there and that was cool, and they let you buy lunch

    Cons

    Horrible managers that would often do some very sketchy things, many associates are beligerent and disgusting and encouraged to be so, others were just rude and ignorant

    Advice to Management

    change the whole atmosphere

  10. Bad experience, uncomfortable environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Silver Spring, MD
    Former Employee - Teller in Silver Spring, MD

    I worked at M&T Bank part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule, major holidays off, benefits even for P/T workers.

    Cons

    Old machines, low pay even with past experience, favoritism among management

    Advice to Management

    Treat everyone fairly.

  11. Helpful (4)

    Don't stay too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MIS Manager
    Current Employee - MIS Manager

    I have been working at M&T Bank full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Company is "safe" financially for a bank, never lost money when economy turned, due to being a non-speculative cash flow based lender. Flexible work arrangements are becoming more and more accepted. As a general rule, most senior managers care about their employees and treat them as real people.

    Cons

    Raises are almost never dictated by performance. The longer you stay, the more your salary will be hurt compared to the market. External talent gets corporate title promotions faster then longer tenured employees attempting to rise up the ranks.

    Advice to Management

    Actions should mimic message to employees. Internal messaging places high value on tenured employees and maintaining employee loyalty, however the company does not financially value high performing current employees, placing higher value on external talent. I have first hand experience of being forced to hire a high performing internal employee who has climbed from the bottom of the company at 30% less than an external hire, yet these are supposed to be peers under me doing the same role. That is insulting to the internal employee.

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