MANDARIN ORIENTAL, NEW YORK

www.mandarinoriental.com
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MANDARIN ORIENTAL, NEW YORK Reviews

Updated July 15, 2015
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5 Employee Reviews

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  1. Great Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant In-Room Dining Manager in New York, NY
    Current Employee - Assistant In-Room Dining Manager in New York, NY
    Recommends
    Positive Outlook

    Pros

    Good working environment and working with people from all over the world.

    Cons

    Working with the Union as a Manager


  2. Positive and Negative Changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Supervisor in New York, NY
    Former Employee - Front Desk Supervisor in New York, NY
    Doesn't Recommend
    Positive Outlook

    I worked at MANDARIN ORIENTAL, NEW YORK (More than a year)

    Pros

    Good Benefits. Some amazing, kind and driven colleagues. Most people have the same mentality and want the hotel to succeed.

    Cons

    In transition. A lot of changes in upper level management which cause for a tough environment some days. Unless you get lucky, very difficult to move up. Not a lot of opportunities and company doesnt do a good job of growing from within. Too many managers afraid to train because they dont want to be replaced.


  3. Great, Supportive Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Massage Therapist in New York, NY
    Former Employee - Licensed Massage Therapist in New York, NY
    Recommends
    Positive Outlook

    I worked at MANDARIN ORIENTAL, NEW YORK part-time (More than a year)

    Pros

    Super professional yet easy going management. Beautiful work environment. Excellent training and very good wage.

    Cons

    The 10 minute turn around between clients is rather tight; 15 minutes would give the therapist more time to prepare themselves for the next client and session.


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  5. Internship at the Mandarin Oriental Hotel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in New York, NY
    Former Intern - Intern in New York, NY
    Doesn't Recommend
    Positive Outlook

    I worked at MANDARIN ORIENTAL, NEW YORK as an intern (Less than a year)

    Pros

    free lunch, little to no supervision

    Cons

    lack of things to do

    Advice to Management

    Communicate with each other more often.


  6. Worked for the company for four years, gave 110% and was laid off.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Because Mandarin Oriental is a niche luxury service that caters to the high end client, the pay is good (slightly above average for the Industry) and so are the health benefits. The organization also offers comprehensive, ongoing training to further develop the talent of its employees.

    Cons

    Because one of the core values of the company is returning value to shareholders, the bottom line on its balance sheet is the Company's most prized asset. So job security is not something that can be assured, regardless of individual performance, as cost cutting is a priority for Executive Management.

    Advice to Management

    While cost controls are a legitimate area of focus for any enterprise in order for it to be successful far too much emphasis is placed on cost cutting for the near term which, in turn, diminishes the value of the ongoing, in house training that is provided to the employees. More emphasis should be placed on investment through human capital and less on the fiscal projections for the upcoming quarter.



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