MAXIMUS

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MAXIMUS Reviews

Updated August 19, 2014
Updated August 19, 2014
236 Reviews

2.5
236 Reviews
Rating Trends

Recommend to a friend
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MAXIMUS President, CEO, and Director Rich Montoni
Rich Montoni
116 Ratings

Review Highlights

Pros
  • Good pay and somewhat good benefits (in 8 reviews)

  • Great place to grow and fine tune your skills (in 7 reviews)


Cons
  • Recent late schedules leave little to no time to live a normal life (in 8 reviews)

  • Not much room for advancement, boring work for meager pay, it's hard to stay motivated at the job (in 6 reviews)

More Highlights

Employee Reviews

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  1.  

    Nurse reviewers are not valued as professionals; pay is poor; a monkey can be trained to write letters!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nurse Reviewer  in  Scranton, PA
    Former Employee - Nurse Reviewer in Scranton, PA

    Pros

    Office culture is one of solitude. You work in a cubicle all day, and must be very quiet. The case reviews can be interesting with some challenge for a nurse with good medical knowledge and the ability to link it with Medicare requirements.

    Cons

    For a salaried position, the company treats its employees as if they are punching a time clock. Watch your lunch break if you get one, because many of us just worked and ate a bagged lunch in our cubicle. The area is monitored with security cameras. Often times, staff were expected to work on Saturdays for no additional pay. Training for new updates could include a webinar for 10 minutes--or a teleconference if the phone system allowed. Management is not truthful about production numbers and deadlines. They dangle the word "bonus" to staff in order to increase productivity--only to find that the bonus does not apply for the time period they needed to up their numbers. Team supervisors were not helpful, and would admit that the employee probably knew more about a particular review, than they did. No help or guidance at all.

    Advice to ManagementAdvice

    Don't threaten staff with your made up rules, as you go along. One week, things are done a particular way, and then the following week, it returns to the way it was previously. Give nurses the respect they deserve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Was Not So Bad. Nice Company. Terrible Supervisor Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outreach Counselor  in  Houston, TX
    Former Employee - Outreach Counselor in Houston, TX

    Pros

    Got to work from home
    Had employee appreciation
    Great training
    Flexible

    Cons

    MICROMANAGERS
    Hard to balance between work and personal life due to working from home
    You're held VERY liable for all client information (not really a con, just makes you nervous)
    Not enough personal interaction

    Advice to ManagementAdvice

    I would advise that you start realizing that we are people, not machines. And your discipline policies need some work. No one likes getting written up over things out of their control

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Stay away from Maximus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Administrator  in  Pittsford, NY
    Current Employee - Operations Administrator in Pittsford, NY

    Pros

    I can't think of any perks to this job.

    Cons

    Maximus is the worst job that I have ever had. They are always hiring and firing temps because they over hire and fire when there is no work. Supervisors have no backbones. Team leads are lazy and always trying to pass the buck, if you ask a question 99% of the time they say, ""I don't know". They are obsessed with errors when the training is inadequate. Everyone always look miserable there. Supervisors think there are so important and better than everyone else. Stay away from Maximus if you want a stable job. There are always rumors about losing contracts, and when you try to address it with management they just deny it.

    Advice to ManagementAdvice

    Hire team leads who know what is going on.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Good Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good Pay and a good company

    Cons

    Nothing that I can think of

    Recommends
    Approves of CEO
  6.  

    Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Management  in  New York, NY
    Former Employee - Senior Management in New York, NY

    Pros

    Opportunities are very diverse, from geography to function.
    Work hard, have 'can do' attitude and many doors are opened and available.
    Company is laser focused on "helping government serve the people" CEO takes that mission seriously, always looking for opportunity to improve services.
    Great people.

    Cons

    Compensation disparity (removing the contract nature of the work, significant disparity exists across the organization at all levels - entry to senior management).
    This organization has grown very quickly and the shift from old culture to new culture has some pains - not necessarily a con, but something to navigate.
    There is large disconnect between field offices and corporate office. Very top down approach.

    Advice to ManagementAdvice

    Decide what culture you are truly trying to create, stick with it with every action, message, and communication. Make certain actions reflect messages and value trying to create.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good compensation and ability to move up

    Cons

    upper management was not always responsive

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Maximus NYC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSS III  in  New York, NY
    Current Employee - CSS III in New York, NY

    Pros

    There is a whole mix of people from different cultures and backgrounds in this company, co-workers try to help to each other on the daily tasks. There is a lot you will learn by yourself.

    Cons

    The floor support to agents is absolutely weak , there is no enough training or shadowing, they expect you to learn by yourself by reading em@ils you receive constantly during your whole shift while you are talking to customers on the phone. Your “Team Lead” is the one to provide you support when you have questions however the “Team Lead” in my group yell to people things like “Don’t ask me anything if you haven’t read your thousand email first, use your resources, how can you be so lazy” after exhausted all your resources without finding the answer you need and you ask your “Team Lead” for some guide, you might get and answer like “I’m too busy right now, ask someone else…”
    The way they manage people is horrible, the environment is very restrictive and stressful besides they provide you with ambiguous information.
    Payment is too low for the amount of stress

    Advice to ManagementAdvice

    Treat your people like humans and not like war prisoners

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    HQ doesn't seem to care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work-life balance is good, the people I worked with in my immediate workplace were nice and helpful, good experience (to a degree), they will cover some business expenses depending on your role.

    Cons

    Compensation is on the very low-end of the industry for the size of the company. There are no perks, they barely cover the cost of food when you travel, lots of stupid policies (although I expect this is the case at many companies), and your upward mobility can be severely limited based on the division you're in. Biggest issue is that bonuses are used in place of reasonable base-pay raises, but bonuses are set by what level employee you are, not your individual performance. I'm in a smaller division though, so maybe my experience is localized

    Advice to ManagementAdvice

    Fix the bonus structure, stop nickel and diming your employees, become more transparent about P/L of the division, get rid of the travel department - they literally serve no purpose

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Lipstick on a pig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CCR  in  Austin, TX
    Former Employee - CCR in Austin, TX

    Pros

    It was very satisfying to assist recipients who were mentally and physically challenged. This really made you feel good. This however, wasn't the fact with Maximus. I had a really sweet Manager but this was the only person in Management that respected me. Other members of management could care less about you or your concerns. This company is good if you need to pay the rent or make a car payment.

    Cons

    Just about everything, from working off the clock to the required OT. Accept this job for what it is, if your expectations change after starting work don't be surprised. No one stays and the pay is below average. When you leave, and you will leave, regardless of how or when, just accept the fact that this is a dead end company and that makes the job the same. When you do leave you'll understand what I mean. Better luck in the future!

    Advice to ManagementAdvice

    Seek more scrutiny from the State of Texas, then the corporate culture will have to change. It won't happen without scrutiny from outside

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Think Twice before accepting an offer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Supervisor  in  Boise, ID
    Former Employee - Call Center Supervisor in Boise, ID

    Pros

    Opportunity to learn about support of government programs

    Cons

    Management would never give definitive answers to questions regarding length of contracts.

    Advice to ManagementAdvice

    Be more open with employees.

    Doesn't Recommend

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