MAXIMUS Reviews

Updated February 21, 2015
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  • Sacramento, CA Area
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2.7
16 Reviews
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MAXIMUS President, CEO, and Director Rich Montoni
Rich Montoni
151 Ratings

16 Employee Reviews

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  1. mixed feelings about Maximus, as they provide a good service but do not seem to be well managed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Administrator in Sacramento, CA
    Current Employee - Operations Administrator in Sacramento, CA

    I have been working at MAXIMUS

    Pros

    Maximus provides good services to people so the product is a good one. Benefits are about average for typical large companies, not as good as the richer high tech companies. Managers seem to allow employee flexibility.

    Cons

    Upper management seems to be not very competent, not concerned enough with the day to day functions of employees. Salaries are somewhat fixed within the context of the corporate structure, not much flexibility.

    Advice to ManagementAdvice

    Pay more attention to quality and the competencies of the employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. so-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bilingual Customer Service Representative in Rancho Cordova, CA
    Current Employee - Bilingual Customer Service Representative in Rancho Cordova, CA

    I have been working at MAXIMUS full-time (less than a year)

    Pros

    Easy to get hired if bilingual
    Gets foot in door for customer service
    steady 8-5 schedule
    no skill required what so ever

    Cons

    you become a robot after the first 4 months
    the medi cal beneficiaries you speak to aren't the nicest
    pay is terrible, minimum wage for being bilingual
    because turn over rate is so high management see's you as just another csr

    Advice to ManagementAdvice

    treat the CSR's like you treat the bene's
    its a stressful job, maybe the turnover rate wouldnt be as high if you properly compensated the CSR's, bilingual people get paid the same as english only speakers, what sense does that make?
    dont expect unrealistic average handle times with the ridiculously faulty and slow systems you have the CSR's use.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. Excellent orientation to company and superb training opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Folsom, CA
    Current Employee - Project Manager in Folsom, CA

    I have been working at MAXIMUS full-time (less than a year)

    Pros

    Compensation for management positions are good - not the case for staff positions, even when there is a need for technical expertise.

    Cons

    Upper level focus is not on West Coast operations

    Recommends
    Neutral Outlook
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  5. 1 person found this helpful

    Solid primary contractor for California State government healthcare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Training Specialist in Folsom, CA
    Former Contractor - Training Specialist in Folsom, CA

    I worked at MAXIMUS as a contractor (less than a year)

    Pros

    Management was genuinely caring with the contractor staff. I felt treated like a regular employee.

    Cons

    Very resistant to change (as an organization) - particularly with advancing technology.

    Advice to ManagementAdvice

    Consider the benefits of keeping pace with technology. In my case, training and development technology can all but eliminate paper in the classroom by using tablets with updated/current documents pushed to the devices.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Run!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rancho Cordova, CA
    Current Employee - Anonymous Employee in Rancho Cordova, CA

    I have been working at MAXIMUS full-time (less than a year)

    Pros

    There really are no good reasons to accept work at Maximus. If you have ANY other options, you should take them and run from this company as fast as you can!

    Cons

    Leadership really knows nothing about the business they are running. Leaders possess little or extremely poor communication skills and treat their people poorly.

    Advice to ManagementAdvice

    Replace your senior leadership in this location as they are not managing the project successfully. There is a lack of even the basic organizational structure, the HR department is not responsive and is completely ineffective and leadership has no knowledge of call center operations so they can't correct any outstanding issues due to fear of their bosses finding out they don't know anything. They "tweak" the contractually required operation metrics in order to show they met the contract requirements when they did not. The entire organization is disgruntled, unhappy and most are looking for ways to get out. Turnover is very high and increasing daily while the senior executives bury their heads in the sand to avoid taking responsibility. Time for a complete overhaul of this operation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Worker drone bee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Eligibility Specialist in Sacramento, CA
    Former Employee - Customer Service Representative/Eligibility Specialist in Sacramento, CA

    I worked at MAXIMUS full-time (less than a year)

    Pros

    Great variety of people. Large area for eating and snacks. It's a job. Dress business casual.

    Cons

    Management teaches you to do something one way, and then docs you for doing it the way you were taught! Because they change the policy and don't tell you about it(atleast it was for me as an entry level employee) entry is through a temp agency, and the pay is terrible.$10. Bosses are not on the same page and give you different answers (regarding rules and work instructions) for the same question.

    Advice to ManagementAdvice

    Treat your temps and entry level employees with respect and integrity. Admit when you do something wrong. Listen. I was trained by someone who clearly had no experience training, and was too busy to do so for fear of not making their quota. When I figured out who was a top employee and picked her brain on how things should be done, it was completely different. A lot of people don't take the extra effort to find out how to do things right and don't care since management gives them contradictory answers and the pay is so low. Sadly, speed is more important than quality. You could do 100 applications a day and have to redo 60 of them. You get credit for doing those 60 again, meanwhile someone could be just under the quota (say 50) all perfect, and they will be the ones frowned upon even though technically they are more efficient and producing more work. Fix that. Also, supervisors and managers nearby should try introducing themselves, especially before barking out orders. This happened to me, surprise. Lol. " I'm sorry, who are you? I don't believe we've met". Practice what you preach. Don't tell a new worker she can't wear yoga type pants to work and that she needs to change when you yourself do it, or one of your friends at work do it, so you say nothing to them, don't be selective on who the rules apply for.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. Started out great but quickly tanked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Instructional Designer in Folsom, CA
    Former Employee - Instructional Designer in Folsom, CA

    I worked at MAXIMUS full-time (less than a year)

    Pros

    Initially I started working for a training department that understood training, the ups and downs and challenges, how important it was, and that supported instructional designers and trainers.

    Cons

    When I got there, everything at this division had been controlled by one person who did not have the scope for the job. A big shakeup happened in management. A number of people were brought in to run several different departments. And quickly, someone young and inexperienced was promoted to a position above his abilities and while he had a different focus, once again, everything become about one focus to the exclusion of all others. And again, since one person can't run all aspects of a company, especially those he doesn't understand, the project was endangered again and went downhill.

    Advice to ManagementAdvice

    Communicate! Talk to your people and LISTEN to them. No one person should be in charge of everything. It's too much for one person but ego gets in the way.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful

    Great place to learn, but no career advancements.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Specialist in Rancho Cordova, CA
    Former Employee - Administrative Specialist in Rancho Cordova, CA

    I worked at MAXIMUS full-time (more than 3 years)

    Pros

    Looks great on resume, benefits.

    Cons

    Management has absolutely no people skills. Little to no room for advancement unless you are related to a director. Unqualified employees are in management positions.

    Advice to ManagementAdvice

    Help your employees when they want to move in to a different position and do not promote based on the fact that they are married to a director.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. Call center Customer Service Rep.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Rancho Cordova, CA
    Former Employee - Customer Service Representative in Rancho Cordova, CA

    I worked at MAXIMUS full-time (more than a year)

    Pros

    Very friendly and nice environment.

    Cons

    Comparing with other call centers very low pay rate. ...

    Advice to ManagementAdvice

    They all are very nice and friendly people.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful

    Customer Service Representative - call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Folsom, CA
    Former Employee - Customer Service Representative in Folsom, CA

    I worked at MAXIMUS full-time (less than a year)

    Pros

    - It will help you develop your skills in handling phone conversations - if you need those
    - Also can get some experience in handling angry customers.
    -

    Cons

    - Super boring place to work at (at least the call center.) You work in a cubicle in a dark warehouse looking building - you loose self appreciation pretty quickly.
    - very bad incentives in the way the system is organized. Maximus is paid by CA government for the number of calls processed a day. This means that call reps are forced to do anything but make calls shorter, which normally leads into very unhelpful customer service.
    - Pay is minimum.
    - very high turn over
    - always a risk of loosing job, if the govt. decides to discontinue the contract. (and with the CA budget problems the risk is high every time)
    - No bonuses, not raises. No company culture. Pretty much just 8-5 in-n-out work.

    Advice to ManagementAdvice

    - Try to change a contract with govt. so that you can concentrate on customer satisfaction not the call volume.
    - raise some pay.
    - make more light in the building, and build some more windows.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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