MBS Textbook Exchange Reviews

Updated March 28, 2015
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2.6
50 Reviews
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Recommend to a friend
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Bob Pugh
26 Ratings

Pros
  • Good benefits, usually hire from within for better jobs, good opportunity for advancement, great for students, rent books for free (in 4 reviews)

  • HR department is amazing and easily one of the best I've ever worked with (in 4 reviews)

Cons
  • Some upper management people do not interact or respect workers (in 9 reviews)

  • Pay is low but the execs get boat loads (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. A good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Warehouse Staff in Columbia, MO
    Former Contractor - Warehouse Staff in Columbia, MO

    I worked at MBS Textbook Exchange as a contractor (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stress free job, good management,

    Cons

    The warehouse work isn't for everyone. Work can become repetitive and tedious.

    Advice to Management

    Any chance for performance based bonuses for all employees would boost moral.

  2. e-Content Support Specialist

    • Work/Life Balance
    • Career Opportunities
    Current Employee - E-Conentent Support Specialist in Columbia, MO
    Current Employee - E-Conentent Support Specialist in Columbia, MO

    I have been working at MBS Textbook Exchange full-time (more than a year)

    Neutral Outlook
    Neutral Outlook

    Pros

    Laid back and diverse environment.

    Cons

    Managers are a little disorganized

  3. Strange culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Columbia, MO
    Former Employee - Business Analyst in Columbia, MO

    I worked at MBS Textbook Exchange full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you are in the right department, you can learn a lot

    Cons

    Low salary. Poor training. Communication between departments is strained.

    Advice to Management

    Encourage teams to support one another.

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  5. No employee appreciation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MBS Textbook Exchange

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    So, you'll get a paycheck.

    Cons

    I said you'd get a paycheck...you will. But more than likely, you'll be underpaid. After working there for 3 years, I can't think of one value the company holds near and dear except financial gain; their own. I repeatedly performed above and beyond in the position I held and was continuously denied new opportunities for growth. I dealt with racial slurs daily and also felt no kinship with my fellow co-workers. If you want to be an underpaid cube hamster, consider MBS as a future employer.

    Advice to Management

    Appreciate your employees. Know their names, smile when you pass, think about morale.

  6. Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MBS Textbook Exchange full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Cheap health insurance. Great 401k

    Cons

    Stagnant. Mid level management constantly gets dumped on by lazy upper management. Pay is lousy. Innovation is poor. Positions are often eliminated with the expectation that those around them will do more work for no increase in pay. Systems is particularly bad with the worst senior leadership in the company. Watch out as they will throw you under the bus when they drop the ball.

    Advice to Management

    Re evaluate your mission. Make your goals transparent. Invest in your good employees and cut the bad ones loose.

  7. Experiences with MBS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Picker in Columbia, MO
    Former Employee - Picker in Columbia, MO

    I worked at MBS Textbook Exchange full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -Schedule is reliable.
    -Exercise.
    -Possible overtime.
    -Great relationships with co-workers

    Cons

    When I began working at MBS I was a Temp employee working the winter break. The first problem I had was that I started working during a time they call a 'blackout' period where NO ONE is allowed to request days off. This meant I was told I could not get any time off around Christmas, so I got to spend my holiday away from my family. Mandatory overtime was in full swing and we worked 6 days a week. This did not surprise me since I was new. I figured this would be the case for all new hires, but I was amazed to find out that employees who had been there for 5+ years were not even permitted time off. My experiences with my coworkers were the best part of my time spent there. Without sounding too negative about this place I do want to explain my situation so that others know I am not just trying to hurt their ratings. I truly believe this place mistreats their employees.

    Soon after the busy season was over I was asked to hire on to a permanent employee because my speed and accuracy ratings were exemplary. I needed a job through the semester at school so I accepted. I worked part time from 3-7 and had a good time through May/June. My ratings kept rising and I was receiving great reviews from my supervisors. I longed for more responsibility however. After graduation I was asked what my short-term/long-term goals were about staying with MBS. I told my supervisor that I just graduated and was looking for a job (who wouldn't be.) This lead them to tell me I would be passed then for a good promotion, which I was fine with since I had the hopes I was leaving soon. After a few months I switched to full time, working 3-11 since I had just moved in with my girlfriend and needed more income. I still had no luck finding new jobs related to my degree. More promotions were being handed out to other employees, I was never asked what my plans still were. The busy season of summer started up and it was beginning to wear on my relationship outside of work (since my schedule was 3-11, and hers was regular 1st shift. Meaning we never saw each other.) I asked my warehouse manager if it would be possible to switch to first shift after busy season and they had said it would be fine since I showed I was willing to work 2nd shift through the busy season. in August when the busy season was over I arranged a meeting and asked if we could have a conversation about getting on board with first shift, during which my manager assured me he would get a hold of the supervisors there to get me a spot, telling me he knew first hand how he knew it was hard to work opposite schedules. I figured this to be a good sign since I had no complaints against me, continued to show great performance on duty, and also waited out the busy season of the year. 4 weeks later I was led to assume they never intended to send any request and when I finally asked about the email he was supposed to have sent I was told there was no room and there was no reason to send an email because I wasn't going to be transferred. Would have been nice to know that instead of being fed empty promises. I soon applied for jobs internally to move to the offices as I had heard they frequently hire from the warehouse staff. After several interviews I wasn't offered a job, and I found out that pure time spent with the company meant more than possessing any type of higher educational degree when other employees were hired from the warehouse who had MORE experience inside the warehouse but LESS education than I had.

    As for the promotions happening around me:
    I was watching new employees get hired in and immediately began training for positions higher than what I was. Some of these employees couldn't handle the overload of information being thrown at them so they declined further training and accepted the position I was in. Now it was about 6 months since I graduated and I had no luck with a new job so I went to my manager to ask why I wasn't being asked to take more responsibility. When I brought this up I was told that I had been at the top of the list for multiple positions and was passed on because they didn't know what my long term plans were. Hmm, why hadn't they asked me instead of wasting time training new employees with no experience? So I decided to tell him I was having no luck and it "looked like I would be staying for a little while longer, and since I'm not allowed to move to days, I might as well be utilized while I'm on nights"
    Within a week I was approached about a promotion, getting promised I would get a $0.50/hr raise. I accepted.
    After the second paycheck when I did not see a raise to my pay I brought it up with my new supervisor who told me he would talk to the manager to make sure it was on my next check. Things continued as normal, learning a new role passed the time quickly.
    After the third pay period (6 weeks) doing my new job I still had no raise and my supervisor told me the manager was "not going to give me one, and wait a month or so to see if I would still like doing the new job" or stay at the company in general.. something like that.

    I was still performing this new high responsibility role though... for 6 weeks! The promise of a raise dangled in front of me like some cartoon.

    The next week I was surprised to receive an interview and a contingent offer of employment by a company I hadn't even applied for. (I had not applied for any jobs in the past 3 months.) The company called my supervisors for a reference check and all hell broke loose for me. I was scolded for applying for a new job, and there for I "would not be receiving any raise, since you did this to yourself."

    Can you really blame me for wanting a new job??

    After it was all said and done I did not receive any back pay for the 2 months I spent at my new position, though I was promised by two managers I would get it. I was told by both of them that I was making a mistake by leaving and that the company tries hard to make you feel valued if I stayed. For the life of me I cannot understand the logic with that, wouldn't you want to keep employees with great work ethic, high efficiency, and cross trained to pick up anywhere that needed help? And in order to keep these employees, shouldn't you make them offers to make them WANT to stay (benefits, increase pay etc..) instead of dangling those things as 'maybes' if you stay?

    I found out through talking to other employees that this treatment happens to ALL of them. Even employees who have been there 15 years or more! There is no working your way up through the seniority ladder, my requests had as much weight as my co-workers who were in their 17th year with the company. Management takes this approach: if we ignore your requests, you will eventually stop asking and forget about it.

    I was incredibly lucky to leave that company when I did. I met a lot of incredibly hard working and honest people there and wish them all the best. It is the treatment toward those hard working employees that will forever leave a sour taste in my mouth.

    I will resoundingly tell people not to work here if they can avoid it. And if they can't I sincerely hope they only are there a few short months.

    It might be better working in the offices. But the warehouse workers are treated as replaceable parts of a machine. Steer clear folks.

    Advice to Management

    A little effort to understand your employees goes a LONG way. Being downtrodden is not a good way to maintain an efficient workspace. When employees feel as though they aren't cared for, not listened to, or taken advantage of there becomes an immense rift between the management staff and the working employee.

  8. Account manager

    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MBS Textbook Exchange

    Pros

    Growth is limited. But expierence us good

    Cons

    Managemebt is over worked and not knowledgeable

  9. Mindless Labor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in Columbia, MO
    Former Employee - Associate in Columbia, MO

    I worked at MBS Textbook Exchange part-time (less than a year)

    Pros

    Easy job. Lots of time to think..

    Cons

    IT is either very busy or completely dead. Its a college job. No phones were allowed, which is childish.

  10. We succeed in spite of ourselves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MBS Textbook Exchange full-time (more than 3 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Coworkers were great and flexible scheduling was a great option.

    Cons

    Boys club, questionable ethics, low moral, senior management doesn't have a clue.

  11. MBS is an organization of inconsistency resulting from an inherent and pervasive lack of communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Columbia, MO
    Current Employee - Anonymous Employee in Columbia, MO

    I have been working at MBS Textbook Exchange full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    MBS has a very generous 401K. The company offers a 100% match on up to 6% employee with a reliable additional discretionary contribution. Health insurance coverage is above average.

    Cons

    Morale continues to be inconsistent, but generally deteriorating, due to malignant pockets of favoritism at all levels of the organization.

    The condition of the physical plant is laughable at times. Recent upgrades to physical material flow have helped, but are hindered by such things as the failure to invest in such basics as replacements for worn out scanning guns.

    Previous posts have given HR high grades, but there are also many examples where situations have been "escalated" as a form of punishment or control. Previous posts have noted, correctly, that no secret is made of the fact that you as an employee are expendable.

    Management culture at the executive level has always been a very top down affair with very little input sought out or condoned. Middle Management is unresponsive and unapproachable. A "Focus Group" was initiated several years ago and was dropped when the invitees wanted to talk about more than what kind of candy to put in the vending machines. Lower level management does the best they can (depending on the individual) with the tools at their disposal.

    Advice to Management

    Take an occasional walk around once in a while. Ask questions. Listen to the needs of the people that make your company run. Make informed decisions. Don't rely so much on yes people. You did what needed to be done to build MBS, albeit always with an authoritarian manner, but now seem to be skating towards retirement.

    One basic and concrete example of what is wrong with the organization: MBS buys and sells used textbooks. Go out and look at what is considered acceptable for purchase and reflect on the impression that any given book makes on the eventual purchaser. Now look up and ask yourself if now might be the time to do something about material moving equipment that damages product as it is moved from one part of the warehouse to another part.

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