MICROS Systems Reviews in Columbia, MD

Updated September 12, 2014
Updated September 12, 2014
189 Reviews
2.7
189 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MICROS Systems President & CEO Peter A. Altabef
Peter A. Altabef
35 Ratings

Review Highlights

Pros
  • Company head office is Columbia, MD, a good location close to DC and Baltimore (in 7 reviews)

  • Lots of travel and ability to work independently (in 4 reviews)


Cons
  • Difficult work life balance, a lot of nights and weekends, a lot of last minute work (in 9 reviews)

  • Hours are strictly 8-5 (except once I was reprimanded for getting there at 7:55) and lunch is strictly 12-1 (in 12 reviews)

More Highlights

80 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Take the good with the bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Columbia, MD
    Current Employee - Account Manager in Columbia, MD

    I have been working at MICROS Systems full-time for more than 8 years

    Pros

    Great place to build professional relationships. The company is well respect among competitors and other employers in the area. Great health benefits. Great opportunity to learn in a fast paced environment.

    Cons

    It gets a little too political and very difficult to get things done on time. Customer Service has dwindled due to lowered expectations from managers and directors. Little to no training or support for certain positions. Unclear career opportunities. Work-Life Balance not encouraged, or common. Hard work and accomplishments are often not recognized. It's understandable to not give pay increases, but a compliments and recognition is free. Pay it forward.

    Advice to ManagementAdvice

    Become more transparent. It will earn you a lot more respect.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Too much stress for the (amazingly low) salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Analyst  in  Columbia, MD
    Current Employee - Customer Support Analyst in Columbia, MD

    I have been working at MICROS Systems full-time for more than a year

    Pros

    You get to pick a shift depending on your lifestyle after a certain time. 11-7, 12-8, 8-4, 7-3 etc
    Close to DC and Baltimore
    They hire you immediately, because they are desperate.
    That's it though.

    Cons

    You are not allowed to take any breaks-you will get an email to please "aut in". So, you are basically told that you cannot take a break unless you ask.
    Dispatch Mode in my department-basically 7 hours of your 8 hour day, 4 days out of your 5 day week-means you cannot perform the duties that define your job, as in: assist your clientele; no- you get their information, and regardless of what is they are experiencing- or whether they have a "help desk contract"- the Holy Grail of Assistance at Micros , you are made to tell them you will follow up. That is not customer service/support.

    Advice to ManagementAdvice

    Get back to your roots-
    1,appreciate and acknowledge that customer service agents are pretty much front line soldiers AND ambassadors for this company.
     2."Micros sucks" is so common sentence with the customers I've dealt with; you feel terrible for them- how do you change that? Give your personnel greater authority to help.
    3. Perks= happier, more productive employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Implementation Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Specialist  in  Columbia, MD
    Former Employee - Implementation Specialist in Columbia, MD

    I worked at MICROS Systems full-time for less than a year

    Pros

    Travel to nice resorts

    IDEAL JOB FOR: for a grad first out of school that is VERY knowledgeable with computers and building systems and so forth AND that has had experience in the service industry at some point.

    Rewarding feeling after training individuals to use a product that scares them initially; I couldn't have met a more appreciative staff at the job site I was assigned; it felt great to give them the tools and information they need to suceed since change usually scares people.

    Cons

    Pay is low (starting $42K), no opportunity of a raise until 1 year of employment is over.

    Pay is based on assumption that you work 40 hours per week; however, weeks will be much longer at times while assigned to a project and pay will remain the same (check out the pending CLASS ACTION LAWSUIT filed against Micros Systems by implementation specialists who encountered this problem.

    While you may be in a beautiful place for your project; do not count on having a day off sometimes for weeks - months (even when nothing needs to be done by you to justify overtime if your lead has to be there then [depending on the lead] you may be sitting there staring into space with nothing you can do).

    The interviewer failed to inform me of how knowledgeable I should be with programming, instead making it seem as if I will thrive based interpersonal skills alone.

    Watch your back; especially with management in particular the one who does your job assignments.

    Advice to ManagementAdvice

    Complete a more thorough screening process at either the initial or 2nd interview in order to save time on both ends.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Not Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk  in  Columbia, MD
    Former Employee - Help Desk in Columbia, MD

    I worked at MICROS Systems as a contractor for less than a year

    Pros

    Good company and great POS

    Cons

    A huge cube farm full of employees scratching to get to the top. If you have a brain and skill to back it up , others look at you as a threat and will not help you.

    Advice to ManagementAdvice

    Maybe do some under cover boss type projects to find why lower managers and veteran employees do not help the new employees . I felt very unwelcome and was treated badly.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    WORST MANAGEMENT EVER! OVERWORKED, UNDER=PAID, UN-APPRECIATED!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HBU  in  Columbia, MD
    Current Employee - HBU in Columbia, MD

    I have been working at MICROS Systems full-time for more than 3 years

    Pros

    Financially stable with great amount of revenue generation.

    Cons

    Over titled and over paid Management who intimidate their employees and degrade them as if they are better due to their position titles. For the 3 years I have worked for MICROS, I have been insulted, talked down to and verbally beat down as if I do not assist with driving the business. Clearly they haven't heard of the 1964 Civil Rights Act. Run for your life, this company is TOXIC!

    Advice to ManagementAdvice

    Try showing some respect for your employees without making them feel like gum stuck on the bottom of your shoe. Get more involved outside of normal operations matters. Create an action plan to retain employees so many would stop quitting and resigning. Everyone here is a VP and so hung up on titles. Show some employee appreciation for once and quit mistreating foreign employees who drive business revenue the most.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Strong taste of all 40 plus software and hardware aspects of opening and troubleshooting any hospitality customer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Micros Specialist  in  Columbia, MD
    Former Employee - Micros Specialist in Columbia, MD

    I worked at MICROS Systems full-time for more than 8 years

    Pros

    They give you the tools, experience and resources for anyone getting in the door. Best health insurance.

    Cons

    Low Low Low pay with very high expectations for expecting to know 40 plus software applications and 40 plus hardware components. Overwork you 90 plus biweekly hours for low salary pay. There's even been law suits for not paying employees what they earned as far as hours worked. Not enough OT opportunities for all departments.

    Advice to ManagementAdvice

    Give higher recommendations for your team. Push hard for good raises. If not tell employees to look elsewhere and not waste too much time with the company. Be fair in giving internal and external opportunities.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    awesome teamwork but late night work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Analyst  in  Columbia, MD
    Current Employee - Customer Support Analyst in Columbia, MD

    I have been working at MICROS Systems full-time for more than a year

    Pros

    helping customers provide solutions to there problems

    Cons

    there is no weakness people are very helping

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Organized but unsatisfying culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Support Specialist  in  Columbia, MD
    Current Employee - Systems Support Specialist in Columbia, MD

    I have been working at MICROS Systems full-time for more than a year

    Pros

    - Respectable pay for my age and experience
    - Successful company (Looks good on your resume)
    - Great job securty
    - Decent benefits

    Cons

    - Very strict about being on time
    - Management leads by intimidation/fear
    - Quiet workplace, 6 foot cube walls leads to a lack or collaboration amongst colleagues
    - You dont have a voice, managment is very close minded and power hungry
    - Hard work is very rarely recognized/rewarded
    - Stressful work environment/you feel as if everyone is just wating for you to mess up

    Advice to ManagementAdvice

    Try empowering your colleagues opposed to trying to initmidate them. People want to work for others who show them repect and recognize them for the their hard work. Although, I feel like things are only going to get better with the new CEO.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Need proper work and life balance and better benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Columbia, MD
    Current Employee - Anonymous Employee in Columbia, MD

    I have been working at MICROS Systems full-time for more than a year

    Pros

    Good coworkers-willing to help others

    Cons

    Poor benefits-tuition reimbursement, vacation and below market salary

    Advice to ManagementAdvice

    Provide proper benefits - tuition reimbursement, vacation, PTO and 401k.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Ok for first job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Columbia, MD
    Current Employee - Anonymous Employee in Columbia, MD

    I have been working at MICROS Systems full-time for more than 3 years

    Pros

    - First job
    - Co-workers are great, helpful, and go through the same think you do so they feel your pain.

    Cons

    - Poor Management
    - High Turnover of employees.
    - No good open door with management to discuss outstanding work issues.
    - Promoting is not based on hard-work or talent.
    - Strict, stressful atmosphere
    - Pay below average.
    - No training.
    - No truth in you from your management

    Advice to ManagementAdvice

    - Treat your employees with dignity and respect
    - Promote them based on their hard-working, talent and accomplishment.

    Doesn't Recommend
    No opinion of CEO

MICROS Systems Photos

Corporate Office
Front of Micros
Micros Lobby

+ Add Photo

Worked for MICROS Systems? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.