MSC Industrial Direct Reviews

Updated April 8, 2015
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3.0
142 Reviews
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Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
74 Ratings

Pros
  • Great co-workers; good benefits; gives back to the communites they are in (in 9 reviews)

  • Sometimes I feel customer service people are my closest allies in the company (in 6 reviews)

Cons
  • Upper management was down right condescending on a consistent basis (in 8 reviews)

  • Senior Management simply moves the jobs around between themselves (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. Good Entry Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Sales Representative in Detroit, MI
    Current Employee - Branch Sales Representative in Detroit, MI

    I have been working at MSC Industrial Direct full-time (less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great Benefits, good training, good immediate managers

    Cons

    Disconnect from upper management, selfish and incompetent associates (disconnect of co-workers) lack of diligence and timeliness (seems to be company wide)

  2. Good Company Questionable Pay Structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Benefits, Company Car, Freedom, Great Manger

    Cons

    Uses SFDC, Pay Structure, Long Hrs, Lots of Paperwork

  3. Branch Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MSC Industrial Direct full-time (less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Freedom
    Amazing support
    Great benefits (phone, iPad, company car)

    Cons

    Pay for the position was not the best when I was there. It was also a confusing pay structure.
    The programming used to track calls was not efficient. There was an app or the website that could be used but the app was preferred by the company even though it was confusing.
    Not too diverse in terms of backgrounds and in terms of ethnicity

    Advice to Management

    Continue to take the feedback from associates.
    Support new BSRs by having larger cap veterans ride around with BSRs on their sales calls.
    Maybe create a position just for a sales veteran that can train new BSRs and accompany them on their sales calls a few times a week until they feel comfortable.

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  5. Product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product in Melville, NY
    Current Employee - Product in Melville, NY

    I have been working at MSC Industrial Direct

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They deliver fast product, national presence

    Cons

    Too many sales programs, goals are NOT realistic, 3rd party firms are influencing the company's every move. Many associates are jumping ship. It's sad to see how the company has changed. It's a one size fits all sales goal no matter your mix of customers or area. I am actively looking to leave. Secret layoffs not much publicity.

    Advice to Management

    Na

  6. Very solid company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Associate in Columbus, OH
    Former Employee - Inside Sales Associate in Columbus, OH

    I worked at MSC Industrial Direct full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Even in an economic downturn, they never laid off an employee. MSC is a great company for which to work.

    Cons

    There is limited mobility to other positions.

  7. Helpful (1)

    Amazing people and fun career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Garden Grove, CA
    Former Employee - Account Representative in Garden Grove, CA

    I worked at MSC Industrial Direct full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Office culture is family oriented, always nurturing and helping each other.

    Cons

    Too many different goals to hit in order to make commission.

    Advice to Management

    Let your sales people do what they do best SELL. Less admin work.

  8. Helpful (5)

    Good company to work for, but know their expectations before signing on!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OUTSIDE SALES in Port St Lucie, FL
    Current Employee - OUTSIDE SALES in Port St Lucie, FL

    I have been working at MSC Industrial Direct

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    A lot of freedom to get the job done. A fair salary with good benefits. A manager who doesn't micro manage.

    Cons

    An extremely difficult commission structure to figure out. Your yearly goal is for one dollar figure, but the amount you need to sell in order to get your whole commission is another, almost double. As the company gets bigger, the more paperwork is required, which you either have to take from your time spent in front of the customer, or take from your family. Someone in upper management comes up with a program they want everyone to focus on each year, and a lot of time is wasted making sure we report on the program so we aren't called out.

    Advice to Management

    Update your commission program for your sales force. MSC is a "what have you done for me lately" company, and needs to recognize the effort it takes to maintain an account, not just grow it...

  9. MSC Sacramento, CA is the best run branch with exceptional employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Metalworking Account Manager in Sacramento, CA
    Former Employee - Metalworking Account Manager in Sacramento, CA

    I worked at MSC Industrial Direct

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    MSC is the most progressive company in product offering and diverse culture of employers!!! Great company!

    Cons

    I have to say that MSC is a model company and I hope to someday work for them again!

    Advice to Management

    none!

  10. Helpful (3)

    MSC

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct

    Pros

    Great team environment the culture is to create and foster new talent in order to develop a strong sales associate force.

    Cons

    The commission structure is based on profit margin dollars for the total sales in one territory all attainable. One has to keep in consideration you must continue to beat past predecessors as well as your own each month.

    Advice to Management

    Increase base

  11. Helpful (1)

    A Company with Big Plans

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in New York, NY
    Current Employee - Sales Manager in New York, NY

    I have been working at MSC Industrial Direct full-time (more than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Large Company that invests for the future, opportunities for career growth, culture base company with an aggressive growth strategy.

    Cons

    Growing pains not being dealt with quickly enough, not all managers are leaders some managers are micro managers, they want to hear you, but they don't always listen.

    Advice to Management

    The best leaders are people who lead by example. Managers who have to micromanage and are only yes people do not truly embrace leadership skills. Don't judge by what you hear, the people you sometimes listen to have hidden agendas so "know the people and interact before you form an opinion."

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