MSC Industrial Direct Reviews

Updated September 3, 2015
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2.9
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Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
91 Ratings

Pros
  • Great co-workers; good benefits; gives back to the communites they are in (in 9 reviews)

  • Sometimes I feel customer service people are my closest allies in the company (in 6 reviews)

Cons
  • Upper management was down right condescending on a consistent basis (in 8 reviews)

  • Senior Management simply moves the jobs around between themselves (in 7 reviews)

More Pros and Cons

185 Employee Reviews

Sort: Popular Rating Date
  1. Small Company, Not Bad, but no Future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer II in Woodland Hills, CA
    Former Employee - Programmer II in Woodland Hills, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Small Company, well-stocked Kitchen, casual atmosphere

    Cons

    Management Cold-as-Ice....No upward mobility or growth Opportunity

    Advice to Management

    Hire professional Management.


  2. Credit Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Representative in Redford, MI
    Current Employee - Credit Representative in Redford, MI
    Doesn't Recommend
    Approves of CEO

    I have been working at MSC Industrial Direct (More than 8 years)

    Pros

    Great MSC culture; encourages associates to mend and work together in a comfortable environment.

    Cons

    Management not good with leading, more supervising. Lives by the old saying, "do as I say, not as I do". Not a place to for one that desires to advance in managerial role. Lots of employees are stagnant and unhappy.

    Advice to Management

    Change is good! Allow innovative employees from other locations (not just NY & Davidson) to help build the wealth and craft new beginning for the future. Not try to do exactly what our competitors are doing.


  3. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Account Executive in Cleveland, OH
    Former Employee - Outside Sales Account Executive in Cleveland, OH
    No opinion of CEO

    I worked at MSC Industrial Direct (More than 8 years)

    Pros

    Training, reporting, meetings, tem oriented,

    Cons

    Following through on projects. Too many Indians, not enough chiefs

    Advice to Management

    None


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  5. BSR

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good company that has exciting opportunities

    Cons

    Doesn't pay very much to employees


  6. Great Company Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Executive in Greenville, SC
    Former Employee - Inside Sales Executive in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time (Less than a year)

    Pros

    Management were very supportive with making sure success was accomplished. Family atmosphere for such a large company. Training was the best I've ever experienced.

    Cons

    Growth within the company difficult due to the small local offices.


  7. Telesales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Executive in Southfield, MI
    Current Employee - Territory Sales Executive in Southfield, MI
    Recommends
    Neutral Outlook

    I have been working at MSC Industrial Direct full-time (More than a year)

    Pros

    Decent base pay, healthcare is average, nice co workers, good metalworking education, good vendor support, excellent inventory to sell from, complete independence with pricing of product and freight, good hours, no weekends, no overtime, free coffee/tea/coco, nice building.

    Cons

    Very little commission potential, management is stuck on growth, but don't seem to care about sales people not getting paid, very strict time/attendance policy with no more than 2 minutes of flex per punch in/out, average healthcare, very few opportunities to move up without moving around the country.

    Advice to Management

    Commissioned sales people should have more opportunity to make actual commission.


  8. Great Potential but not there yet.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Melville, NY
    Current Employee - Product Manager in Melville, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at MSC Industrial Direct full-time (More than 5 years)

    Pros

    Large, stable company. Energized CEO with great ideas and good motivating skills. Some really great people in mid management positions.

    Cons

    Culture can be challenging. Many senior leaders don't seem to understand the everyday challenges facing their teams. They talk a good game but no action.

    Advice to Management

    Might be time to take a look at some leaders with long tenure at the company. Take a look at how the newer leaders have energized their teams and learn from it.


  9. Helpful (2)

    Good company/ bad pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MSC Industrial Direct full-time

    Pros

    Ability to move up in the company. They like to promote from within. There is succession planning if you want it.

    Cons

    The pay structure is outdated.

    Advice to Management

    Base pay needs to be higher. Also, raises need to be higher than 2-3%. When you go to a restaurant you leave the server at least 10% but your employees get 2-3% IF we get one at all. There needs to be a cost of living increase as well!!

    MSC Industrial Direct Response

    Aug 25, 2015 – HR Generalist

    Thank you for taking the time to write a review. Your feedback is greatly appreciated and was happy to read your acknowledgement of our dedication to providing career growth opportunities for our ... More


  10. Compensation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at MSC Industrial Direct full-time (More than 8 years)

    Pros

    Excellent at distribution, same day shipping is the norm, powerful tools for sales success. Financially very stable. Excellent inventory levels fill customers orders with few back orders.

    Cons

    Poor compensation for your efforts, have to grow business every year, if you stay steady, your incomes goes down. Lots of micro managing and reporting detail can be a distraction.

    Advice to Management

    Fairly compensate all associates, everyone works hard with very little increase in compensation. Invest some profits in your associates so they can at least stay even with their everyday cost of living and raising a family.


  11. Employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Selector in Mableton, GA
    Former Employee - Merchandise Selector in Mableton, GA
    Doesn't Recommend
    Negative Outlook

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Pros

    friendly atmosphere, great benefits, opportunity to learn new things, will hire from within, different activities to take part in

    Cons

    terrible communication, too overwhelming, hard to climb the ladder, supervisors on different accords, favortism



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