MSC Industrial Direct Reviews

Updated August 25, 2015
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2.8
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MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
91 Ratings

Pros
  • Great co-workers; good benefits; gives back to the communites they are in (in 9 reviews)

  • Sometimes I feel customer service people are my closest allies in the company (in 6 reviews)

Cons
  • Upper management was down right condescending on a consistent basis (in 8 reviews)

  • Senior Management simply moves the jobs around between themselves (in 7 reviews)

More Pros and Cons

178 Employee Reviews

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  1. BSR

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good company that has exciting opportunities

    Cons

    Doesn't pay very much to employees


  2. Great Company Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Executive in Greenville, SC
    Former Employee - Inside Sales Executive in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MSC Industrial Direct full-time (Less than a year)

    Pros

    Management were very supportive with making sure success was accomplished. Family atmosphere for such a large company. Training was the best I've ever experienced.

    Cons

    Growth within the company difficult due to the small local offices.


  3. Telesales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Executive in Southfield, MI
    Current Employee - Territory Sales Executive in Southfield, MI
    Recommends
    Neutral Outlook

    I have been working at MSC Industrial Direct full-time (More than a year)

    Pros

    Decent base pay, healthcare is average, nice co workers, good metalworking education, good vendor support, excellent inventory to sell from, complete independence with pricing of product and freight, good hours, no weekends, no overtime, free coffee/tea/coco, nice building.

    Cons

    Very little commission potential, management is stuck on growth, but don't seem to care about sales people not getting paid, very strict time/attendance policy with no more than 2 minutes of flex per punch in/out, average healthcare, very few opportunities to move up without moving around the country.

    Advice to Management

    Commissioned sales people should have more opportunity to make actual commission.


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  5. Great Potential but not there yet.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Melville, NY
    Current Employee - Product Manager in Melville, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at MSC Industrial Direct full-time (More than 5 years)

    Pros

    Large, stable company. Energized CEO with great ideas and good motivating skills. Some really great people in mid management positions.

    Cons

    Culture can be challenging. Many senior leaders don't seem to understand the everyday challenges facing their teams. They talk a good game but no action.

    Advice to Management

    Might be time to take a look at some leaders with long tenure at the company. Take a look at how the newer leaders have energized their teams and learn from it.


  6. Helpful (2)

    Good company/ bad pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MSC Industrial Direct full-time

    Pros

    Ability to move up in the company. They like to promote from within. There is succession planning if you want it.

    Cons

    The pay structure is outdated.

    Advice to Management

    Base pay needs to be higher. Also, raises need to be higher than 2-3%. When you go to a restaurant you leave the server at least 10% but your employees get 2-3% IF we get one at all. There needs to be a cost of living increase as well!!

    MSC Industrial Direct Response

    Aug 25, 2015 – HR Generalist

    Thank you for taking the time to write a review. Your feedback is greatly appreciated and was happy to read your acknowledgement of our dedication to providing career growth opportunities for our ... More


  7. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Davidson, NC
    Current Employee - Manager in Davidson, NC
    Doesn't Recommend

    I have been working at MSC Industrial Direct full-time

    Pros

    Good location, new building

    Cons

    Nepotism, slow or no career path, no diversity in middle or upper management


  8. Finance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    MSC does not lay off people with some exceptions

    Cons

    The rules are stringent there is no work life balance.

    Advice to Management

    Listen to your associates! You will loose value add employees if changes are not made with the structure of the way the organization is being run. Change is inevitable so embrace change!

    MSC Industrial Direct Response

    Aug 28, 2015 – HR Generalist

    Thank you for giving us your feedback. Over the past few months we’ve had some very productive meetings with associates across all departments which provided us improvement opportunities. We are ... More


  9. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at MSC Industrial Direct full-time

    Pros

    Great culture and leadership. Always puts the customer first.

    Cons

    Going through the integration of the BDNA business is a somewhat slow process.


  10. New York

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    By far, some of the best people I have ever worked with. Outstanding logistics operation, the people and the company prides itself on outstanding customer service. Competitive pay and benefits.

    Cons

    The "culture" seems to be nonexistent within executive management.

    Advice to Management

    Never forget the small company Sid started from the trunk of his car


  11. MSC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melville, NY
    Current Employee - Anonymous Employee in Melville, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at MSC Industrial Direct (Less than a year)

    Pros

    MSC has great benefits when it comes to health, dental, 401k etc... etc... work schedules are stable and nice timed nicely as far as off days including how they move around holidays.

    Cons

    Unfortunately the whole management team needs more experience, guidance, work ethic and people skills. The "facility" I am from is very "sloppy" as far as communication skills, inventory control, keeping employees or associates as they say, showing any type of gratitude for hard working associates. They lie to new hires as far as what they are hired for and will be doing, the training set up is a joke, and most of the people with title's will smile in your face and snake you the first chance they get.

    Advice to Management

    Humble yourself some... quite a bit actually!



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