MSC Industrial Direct Reviews

Pros

working conditions pay ben healthcare

Cons

support slow response from associates

Advice to Senior Management

keep up the good work

Pros

you'll always have job security, even in a downturn. bonuses are good, but not guaranteed. a lot of creative freedom and great co-workers...

Cons

too many directors. too many cliques.

Advice to Senior Management

not everyone outside the building is better than everyone inside the building. treat and pay people like you want them to stay.

Pros

Great Pay
Room for advancement
Teamwork is stressed
Great Balance between work and family
Open door policy with management
Exciting innovations

Cons

Complex computer order entry system.
Multiple product catalogs
Multiple and complex discount structures
No stock at office location.
Nothing else

Advice to Senior Management

Keep up the good work. Employees are generally happy and feel secure in their positions.
Continue to be innovative and forward thinking

Pros

All of the best lines of products. Ability to discount if needed. Excellent delivery.

The customers love this.

Cons

Manager humiliated me in review making personal attacks on me and implying I was not working. Hence, their claim on a positive culture is a farce.

Raised my growth goal percentage by 10% in the middle of the month.
Growth goals are ludicrous and difficult to sustain. You don't know what your goal is going to be other than a lot more than it was same month last year.

One month, if I had been at my old job, I would have made over $20K for the month. MSC paid me a lousy $1500 commission. And that just makes it more difficult for next year. This commission plan can have you grow your territory 25-30% a year and they pay you less money because, "you didn't hit your number". Meanwhile, Sr management is stuffing money in their pockets.

Are they a metal working sales company or an MRO sales company? They don't know.

We have too many managers we have to cater to. Branch Manager, Market Manager, Federal Government Manager, State Government Manager, National Account Manager, Vending, blah, blah, blah, blah.

They want to serve all markets. It would be like Ford making cars, band aids, sweaters, baseball gloves and growing tomatoes.

They are scared to death of a certain competitor. I think this has caused panic in Sr management that has trickled down to the street level. A couple of years ago, they had a winning plan in place.

Advice to Senior Management

Figure out what business your in. Modify your commission structure so we can make money too. Set a consistent growth goal for the year.

Word is getting around how you treat your sales people and people are either leaving or thinking about it. Remember, WE have the personal relationships.

Lastly, demonstrate the culture as more than a document.

Pros

Pay is average
Benefits are good
Vacations
its a job

Cons

No consistency.
No comunication
Do not tell the truth.
Say one thing and do another. Lots of talking no action.
Change the rules daily
Managers do not lead by example
Treated like children
No respect
The review process changes to keep you failing.
They do not seem to want to see you succeed.
Managers all grade you differently, just hope you get a fair one ?? Good luck.
It all looks good on paper. The MSC Culture, calling us" associates", open door policy.( DON'T BY IT).

Advice to Senior Management

Take a good look at The review process., Stop Managers from picking us apart.

Pros

Benefits
Encouragement when job done well.

Cons

Inconsiderate, classless, phony, people in general

Pros

MSC allows you to make entrepreneurial decisions so long as you can substantiate the decision

Cons

Narrow minded management, reactive not proactive

Advice to Senior Management

Listen to your field associates-become more competitive

Pros

Average industry compensation
Finacially stable company

Cons

Overworked
Constant change in measurement goals

Advice to Senior Management

Empower your regional management team

Pros

good pay, good training, everyone overall respectful, goals set and followed up, new hires are all educated

Cons

management acting like everything is ok during a mass merger when it is not; a no rehire policy; confusing mixed messages when it comes to parent company and other; double standards between work locations; most management is there due to time put in-not qualifications and/or education. MSC needs to also focus on MEtalworking products MORE and less on TOILET PAPER and MRO. Let Grainger sell that crap! Oh, and MAKE ONE CATALOG!

Advice to Senior Management

take some of you OWN advice, learn more about the industry-you cant manage or supervise others without knowing anything about the industry or products. MAKE ONE CATALOG AND EVERYTHING UNIFORM BETWEEN BOTH SIDES OF THE COMPANY!

Pros

Stron Culture, great people, semi-competitive salary

Cons

Pay is less competitive than the market

Advice to Senior Management

Need to reward top tier talent more, more competitive pay, lose dead weight