MSC Industrial Direct Reviews

Updated July 1, 2015
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2.9
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Recommend to a friend
Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
80 Ratings

Pros
  • Great co-workers; good benefits; gives back to the communites they are in (in 9 reviews)

  • Sometimes I feel customer service people are my closest allies in the company (in 6 reviews)

Cons
  • Upper management was down right condescending on a consistent basis (in 8 reviews)

  • Senior Management simply moves the jobs around between themselves (in 7 reviews)

More Pros and Cons

159 Employee Reviews

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  1. Trying to change how MSC goes to market

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at MSC Industrial Direct

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Have worked in industrial distribution for over 30 Yrs. Overall good company to work for. Pay is above average.

    Cons

    Starting to run business based on short term stock price vs long term interest of company


  2. Helpful (1)

    Dont let kindness fool you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at MSC Industrial Direct

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great flow of work, benefits are great also. Hours are flexible and plenty of company gatherings. Some associates are worth meeting.

    Cons

    Working here is like standing in one place for years. Saying that, there is little room for job growth. Associates and Management makes it very difficult to work with. Highschool all over again.

    Advice to Management

    There should be more options for associate growth, promotions included. Benefits are good but there should be more to offer to long time associates.


  3. Transforming company in Transforming Industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time (More than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    culture of honesty, loyalty, family first, and winning
    Strong benefits
    A top 3 player in the industry
    Vertical mobility will be high as company transforms

    Cons

    Must be patient and travel with the company through change
    Bonuses and variable comp a challenge as transition occurs, economy doesn't help either.
    Aging work force is an issue from top down
    Use past history too often for strategy in a world that will never be like it was
    Needs to accelerate change vs "five year" plan or good associates will leave

    Advice to Management

    Stay true to culture but accelerate change and move on legacy and poor performers who are not part of the future


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  5. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager
    Former Employee - IT Manager

    I worked at MSC Industrial Direct

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Well run company. Great to work for

    Cons

    None. They are well run

    Advice to Management

    Keep up the good work


  6. Helpful (4)

    God place to work but a lot of change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MSC Industrial Direct full-time

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Nice people, good training, clear vision of what they want to accomplish, decent compensation plan, lots of advancement opportunities

    Cons

    They seem to have a clear understanding of where they want to go as a company but not a clear path as to how to get there. There was a lot of changes with in the organization as to positions and responsibilities.

    MSC Industrial Direct Response

    Jul 2, 2015HR Generalist

    Thank you for taking the time to post a review. We appreciate your feedback and are pleased that you acknowledged our people, training programs, goals, compensation plan, and growth opportunities ... More


  7. Not much guidance or training. On your own!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Analyst in Davidson, NC
    Current Employee - Senior Marketing Analyst in Davidson, NC

    I have been working at MSC Industrial Direct full-time (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits. Salary good for NC.

    Cons

    No on the job training. Got thrown right into the storm and feel like MSC let's you drown.

    Advice to Management

    Better advancement opportunities and training. Less favoritism


  8. Outside Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MSC Industrial Direct

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great local management, doing their best to provide support

    Cons

    No clear direction, too many goals

    Advice to Management

    Listen more to field sales and local management


  9. Helpful (2)

    Lots of change, not much to show for it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great local culture at my branch. Most associates seem to put in the effort and many at my location are lifers. Company has had extremely few layoffs in company history. Fair compensation.

    Cons

    High turnover in upper management. Endless metrics and reports for nearly every position. Senior and local management talk a lot about change, initiative and improvement, but it doesn't seem to trickle down in effective ways. Company is too slow rolling out changes and enhancements. Associates are sometimes measured in multiple areas that can contradict each another.

    Advice to Management

    Think like a nimble, smaller company, not a crawling giant. Rollout enhancements in a timely manner.


  10. Helpful (2)

    Keep Looking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Executive in New York, NY
    Former Employee - Inside Sales Executive in New York, NY

    I worked at MSC Industrial Direct full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The company overall seems to be Okay. The President seems to be honest & ethical. The pay rates are good. Salary plus yearly bonus. Benefits are what is to be expected today.

    Cons

    The company itself seemed to be okay. The unfortunate part is that it is broken down into branch offices. these offices are independently run so it depends on the management staff there. The branch I was located in was run extremely unprofessionally. The company's code of conduct was tossed in the round file.

    Advice to Management

    Keep an eye on your management.


  11. Helpful (2)

    MSC (or Arrow Electronics - wonder if CEO or HR is so blind)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melville, NY
    Current Employee - Anonymous Employee in Melville, NY

    I have been working at MSC Industrial Direct full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good business team
    CEO has good intentions but his immediate team is useless

    Cons

    All top positions are taken by ex-Arrow. If you are from Arrow then you are protected.
    Employees are afraid about their jobs
    No strategic road map
    No one cares about team work.
    CIO is always looking to get rid of employees with 10+ years at MSC
    Most of the time it is CYA mentality
    Fake appreciations and nothing genuine
    Everyone brags about culture, but it is culture of bullies
    Reward your friends and forget about real hard workers



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