MSC Industrial Direct

www.mscdirect.com

MSC Industrial Direct Reviews

Updated January 30, 2015
Updated January 30, 2015
125 Reviews
2.9
125 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
63 Ratings

Review Highlights

Pros
  • Great co-workers; good benefits; gives back to the communites they are in (in 9 reviews)

  • Sometimes I feel customer service people are my closest allies in the company (in 6 reviews)


Cons
  • Upper management was down right condescending on a consistent basis (in 8 reviews)

  • Senior Management simply moves the jobs around between themselves (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great company, great values!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OSA in Reno, NV
    Current Employee - OSA in Reno, NV

    I have been working at MSC Industrial Direct

    Pros

    Great company that is growing. Great values.l
    Wonderful leadership from Erik Gershwind down.
    Diverse workforce including older workers
    Great training and salary. Outside sales associates even get a very nice company car

    Cons

    None that I can think of.

    Advice to ManagementAdvice

    Continue to follow Sid's foundation. Continue doing the wonderful job you're doing.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Msc and the vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct

    Pros

    Great benefits most are not willing to change however those that understand and see the vision of Erik and understand to be better we must change will thrive

    Cons

    All dont understand Eriks vision and that will be our downfall if all levels are not aligned.

    Advice to ManagementAdvice

    Continue to seek great talent and listen to your people that perform the tasks on a daily basis. Understand that you have associates that care and bleed MSC. Erik know that your team cares and that the CFCS want to meet and exceed your expectations, we need the tools to make us better on a consistent basis. We believe in you and this company. Don't forget about us and the daily efforts that do provide positive results.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Great culture, when it's there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct

    Pros

    Excellent community involvement, company for the most part values work community over work hierarchy, policies in place are very protective of associates, and in my experience, company will take fault for an error when an error was made.

    Cons

    LOTS of management clinging to older thinking models, and it's creating a lot of problems regarding innovation and embracing change. Company is going to fall behind if they don't progress a little faster. IT systems are REALLY out of date.

    Advice to ManagementAdvice

    Stop doing things a certain way solely because that's the way you've always done them. The world is changing and you have to change with it, or you'll get left behind.

    Recommends
    Positive Outlook
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  5. 2 people found this helpful  

    Great opportunity to grow as a professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in Melville, NY
    Current Employee - Finance in Melville, NY

    I have been working at MSC Industrial Direct

    Pros

    My manager. The culture is amazing. Excellent facility.

    Cons

    Vacation package is a little weak. Other than that, I've got 0 complaints.

    Advice to ManagementAdvice

    Eric is our leader, let him lead. We must evolve as a company, get behind Eric's decisions and support him.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Overall, a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MSC Industrial Direct full-time

    Pros

    MSC provides competitive wages, annual bonus, and career advancement opportunities. Hard work is generally rewarded and you can build a career if you are willing to put in the work.

    Cons

    The day-to-day operations of the organization is too complex; its very hard to get something done if there's not an established procedure. Too many of the supervisors and managers are task masters versus problem solvers and do not give enough consideration to the big picture.

    Advice to ManagementAdvice

    MSC is disconnected to a large portion of the market primarily due to pricing. Get list prices in-line with the rest of the market and you could really dominate.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Hard Job. Great Customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct

    Pros

    Good Salary.Great deal of flexibility in schedule. Very interesting job seeing the inside of factories and utilities etc and to see how various products are made.

    Cons

    Extremely Difficult to makes sales plan year after year because of unrealistic growth goals.

    Advice to ManagementAdvice

    Be more Realistic

    No opinion of CEO
  8. 3 people found this helpful  

    Outside sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MSC Industrial Direct full-time (more than 3 years)

    Pros

    Company car and hood benefits. Lots of items to sell! But will never get delivered.. Check never bounces. Oh!! And they pay for your gas

    Cons

    Micromanagement taking over here!! Be careful reading good reviews here! Guaranteed they are written from upper management because they are losing people faster than they can hire!! Unattainable commission plan,branch meetings have no direction, market manager lives for micro management!! And only hires people he can manipulate and control! If your looking for a check until u find a real job you will be fine but don't plan a life here!!

    Advice to ManagementAdvice

    Stop treating your sales team like children! If you knew how to hire good peolpe and pay them decent you wouldn't have all ur managers micro managing..

  9. 2 people found this helpful  

    No chance of advancement at this company. Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct

    Pros

    Nice building, nice cubicles, nice scenery outside the building.

    Cons

    You are only allowed to post for the internal jobs. The problem with that is over 20 jobs on the public website apposed to 2 on the internal postings. I'm assuming that is how they control who comes into the company and how they will keep them in the same box. I agree with the poster that said be careful of the good reviews, they come from upper management. The last good review was no doubt written by a marketing executive. We have all heard those same phrases repeated in company meetings. Also agree with the person that said people pretend to be happy because they will not speak up in fear of upper management. Employees are forced to gripe among each other just to get through the day. The mission statement is a joke. Upper Management does not care about employees, suppliers, or customers.

    Advice to ManagementAdvice

    The CEO needs to take control of the company and seek out experienced, talented, and well educated individuals in upper management positions. Honestly I don't know what he's thinking. Has he noticed how many people have walked out the door in the last 5 years? Has he ever asked why? Right now departments are in chaos. Associates are tired and overworked. You can't be competitive working on old systems and using a skeleton crew to get the job done. Associates are tired and frustrated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    csc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Melville, NY
    Current Employee - Director in Melville, NY

    I have been working at MSC Industrial Direct

    Pros

    I have worked here for many years as a Director and the company has given me many opportunities. I love the associates I work with. The President is nice, a man of high integrity and very smart

    Cons

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    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Do Not Apply at MSC Industrial Direct unless you like torture-for the lifers at MSC-stop your complaining and leave!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative in Jersey City, NJ
    Current Employee - Outside Sales Representative in Jersey City, NJ

    I have been working at MSC Industrial Direct full-time (more than 5 years)

    Pros

    Fair training and a good company to put on a resume while you are looking for a better job trying to leave MSC.

    Cons

    Horrible upper management that lacks leadership; always running to HR and corporate for fear they will get fired!
    For those people that won SID awards, this doesn't mean you can lead even though you might be good salespeople.
    This is a horrible place to work at. I hate it and I am looking for a new job.

    Advice to ManagementAdvice

    Quit MSC. You are ruining the company. Stop being parasites.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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