MSC Industrial Direct Reviews

Updated August 18, 2014
Updated August 18, 2014
98 Reviews

2.6
98 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MSC Industrial Direct CEO Erik Gershwind
Erik Gershwind
46 Ratings

Review Highlights

Pros
  • Sometimes I feel customer service people are my closest allies in the company (in 6 reviews)

  • Great co-workers; good benefits; gives back to the communites they are in (in 5 reviews)


Cons
  • Senior Management simply moves the jobs around between themselves (in 7 reviews)

  • Highly segregated feel toward upper management (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Bad Exp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse  in  Harrisburg, PA
    Former Employee - Warehouse in Harrisburg, PA

    I worked at MSC Industrial Direct full-time for more than a year

    Pros

    The benifits are ok,the pay is about average

    Cons

    Work employes like dogs.Place is a revolving door

    Advice to ManagementAdvice

    Who am i to advise management,they already think they know everything.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Good Morals and ethics at MSC.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OSA
    Current Employee - OSA

    I have been working at MSC Industrial Direct full-time for more than a year

    Pros

    Good place to work! The company values are true to what they tell you in training. You get 6 months to build your knowledge and resources.

    Cons

    The biggest challenge is learning the products, however if you just learn to tell your customer you'll look into whether or not you carry something, not just a flat out "no", MSC probably sells it or can source it.

    Advice to ManagementAdvice

    Continue to grow aggressive strategy to crush the competition

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good place to work- Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at MSC Industrial Direct full-time for more than 3 years

    Pros

    Product offerings and the ability to deliver on time to customer.

    Cons

    To much mid-management, compensation plan is very hard to understand, Micro management becoming a problem.

    Advice to ManagementAdvice

    Cut management team in half so that the sales team doesn't have to carry all the weight of the company. Develop pay plan for all sales to understand. Stop with all the micro management.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    A Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time for more than 10 years

    Pros

    great People, excellent benefits, rewards for hard working people.

    Cons

    Nothing to report. overall a great company

    Advice to ManagementAdvice

    Don't forget about the people who helped make the company it is today.Upper management sometimes forgets about the associates that have been with the company long term and are wowed by something new.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Bad Communication

    Former Employee - Buyer  in  Davidson, NC
    Former Employee - Buyer in Davidson, NC

    I worked at MSC Industrial Direct full-time

    Pros

    None - the whole experience was very unpleasant

    Cons

    Scheduled an interview and canceled 30 minutes before the interview. Said to call to reschedule. After several calls and e-mails with no response I gave up. It would have been professional to call back with a reason they were not rescheduling.

    Advice to ManagementAdvice

    If you have someone reschedule their whole day for an interview more notice AND a reason would be the professional thing to do.

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Helpdesk Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Helpdesk Analyst  in  Melville, NY
    Former Employee - Helpdesk Analyst in Melville, NY

    I worked at MSC Industrial Direct full-time for more than a year

    Pros

    They are a Great financially stable company

    Cons

    the had very poor lower management

    Advice to ManagementAdvice

    learn how to keep quality employees

    Doesn't Recommend
    No opinion of CEO
  8.  

    The only way to get things done right is to do it yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative  in  Manchester, NH
    Former Employee - Account Representative in Manchester, NH

    I worked at MSC Industrial Direct full-time for more than a year

    Pros

    Strong company with a good reputation, fairly good benefits, excellent distribution system that allows for the offering of a great variety of quality products

    Cons

    Some coworkers are unmotivated and poorly trained, some with 20+ years with the company still do not know how to do the essential functions of the job, especially in inside sales

    Advice to ManagementAdvice

    Please defer more to outside sales reps and accounting executives, especially in their assessments of inside sales

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Too many hands trying to stir the pot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time for more than 3 years

    Pros

    Nice office, free coffee, nice cafeteria, good co-workers.

    Cons

    Too many managers in other areas trying to manage the managers in our location by phone.

    Advice to ManagementAdvice

    Let the Managers manage their own employees in their own state. Seems like a power grab of what Manager can control the other. Divide the duties and let them work independently.

    Neutral Outlook
    Approves of CEO
  10.  

    Good Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Packer  in  Elkhart, IN
    Current Employee - Packer in Elkhart, IN

    I have been working at MSC Industrial Direct full-time for more than 5 years

    Pros

    Excellent benefits that begin within the first year of employment.

    Cons

    Nothing to say at this time.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Great Company - needs to update technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSC Industrial Direct full-time for more than 8 years

    Pros

    Many great people work here and training is excellent. I've worked here for nearly 10 years and have never been micromanaged. MSC does a lot of good things in the communities it's in, especially in the two headquarters locations. A lot of change is happening now, which can be uncomfortable, but in a big-picture view, the changes being made are needed for the future. We can't grow the way we want to without making changes to our infrastructure.

    Cons

    Technology is not cutting edge, or even close. Technology that we have, we don't use to its full potential. Hopefully this will change.

    Advice to ManagementAdvice

    Be competitive with compensation - not just when hiring, but when promoting and retaining. We are losing people after a long stretch of low merit budgets.

    Recommends
    Positive Outlook
    Approves of CEO

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