MSI (Multi-Systems, Inc)

  msisolutions.com
  msisolutions.com

MSI (Multi-Systems, Inc) Reviews

Updated November 30, 2014
Updated November 30, 2014
17 Reviews
3.2
17 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Richard Munson
13 Ratings

Employee Reviews

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  1.  

    PRESIDENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at MSI (Multi-Systems, Inc) full-time (more than 3 years)

    Pros

    Fast paced. cutting edge Flexibility and great communication.

    Cons

    Tough but fair . Sometimes management micromanages .

    Advice to ManagementAdvice

    Diversify and hire more people.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Ex-Manager, appalled at lack of organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Director in Phoenix, AZ
    Former Employee - Assistant Director in Phoenix, AZ

    I worked at MSI (Multi-Systems, Inc) full-time (more than an year)

    Pros

    * easy to get a job due to high turnover rate
    * no boring training
    * learn something new everyday
    *

    Cons

    * MSI has a policy of discipline first, ask questions later
    * like 10 different bosses breathing down your neck in any given day
    * absolutely no sense of organization - everything is ramshackle at this company

    Advice to ManagementAdvice

    get your act together it's really not that hard

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    A reflection of all the reviews-and experiences at Multi-systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Support\Customer Technician in Phoenix, AZ
    Former Employee - Former Support\Customer Technician in Phoenix, AZ

    I worked at MSI (Multi-Systems, Inc) full-time (more than 10 years)

    Pros

    At one time they were a positive asset to the hospitality industry. They were also a positive asset to the IT industry. Small business with potential to have a solid foothold in the industry

    Cons

    I am writing a review to post an honest rating. I am noting that several positive reviews from the company are from executive employee's who were probably told to write them. To further prove this, if you note the dates...they are between Aug 13-19 2013. Can't be coincidence that 5 people all decided to write a review within a weeks time. What is funny is some of those positive ratings even slander their own support department which should show the character and the credibility of those postings. Hence the reflection of this company still being small business minded even though they could be marketing a gold mine of a product. Also this shows they do not support long term employees. This is show with comments that are slandering long term "distasteful" employees. I would expect a company to try to be positive about their own employees. There is no positive reflection of the company in the IT industry and don't expect much from the hospitality industry either

    Advice to ManagementAdvice

    My advice, you might want to read more carefully on glass door reviews vs having your favorite minions post positive reviews. We are reading through your comments and even noting you slandering your own business. You might also want to pay attention to recruiters. I have personally worked with a few recruiters which commented that you are a "short term" low end opportunity and produce short term employment opportunities. You might also reconsider keeping your development staff out of the management because it is their slander and attitude that is causing the mismanagement. They need to focus on their job alone and not get involve with the politics. Also be aware I write this review after years of not working there. I keep in touch with my colleges and none of them are happy with their experience with MSI presently or past tense.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Very bad company starting with the owner/management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at MSI (Multi-Systems, Inc) full-time (more than 3 years)

    Pros

    Things have gotten so bad year over the years it is hard to remember the good stuff. Some of the front line employees actually do care and want to make things better. Marc Voirol can be a pain sometimes, but he deeply cares to make things better and the best of the management team left around.

    Cons

    Not enough space to put everything. Favoritism is rampant. Compensation is a joke compared to other companies for the same job skills. The CEO keeps rambling off on his 'Guiding Principles' for the company and is the first one to ignore them and does it constantly. When a new management was brought in a few years ago and he was someone that cared about the customers AND the employees, the CEO just fired him and brought in more of his 'buddies'. A great example of the poor management is how they even went on Glassdoor and over inflated their stats here by having more than half the ratings come in the same week from only people that would rate them insanely high. Any company that needs to fluff up their own scores should be a tell-tale sign.

    Advice to ManagementAdvice

    Rick needs to 'retire' again and take most of the current management with him. This isn't a mean statement, just a point of fact if the company ever really wants to grow and improve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    MSI is a great company!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at MSI (Multi-Systems, Inc) full-time (more than 10 years)

    Pros

    MSI is an awesome place to work. Management provides a fun supportive atmosphere. I am encouraged to learn new skills and best of all - all of my co-workers are like family. I know everyone and everyone knows me. And in addition to getting paid for something i love to do MSI often has fun days at work where we wear silly hats or Tshirts or have a fundraiser (with ice cream or food) for a needy charity.
    MSI is really a great place to work. We have a game room and now a new workout room. It's nice to take a break in the middle of the day for some Wii or a 10 minute run on the treadmill.

    Cons

    I have talked to my friends and there isnt any company out there with great health insurance right now. The health insurance isnt the greatest but it isn't the worst either!

    Advice to ManagementAdvice

    I think management should listen more to employees. I think employees have great ideas!

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    A good company !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at MSI (Multi-Systems, Inc) full-time

    Pros

    Offers advancement to deserving employees. Pay level is good. The majority of people that work there are awesome, they care about their jobs and the company. There is a lot the company offers that makes it worth it. I have seen people leave and come back and be extremely happy to be back.

    Cons

    Benefits are not what they should be (expensive health insurance) considering the claim that "people are #1". 401K match nonexistent. Lack of training across the organization (Support, QA, Development, Management).

    Advice to ManagementAdvice

    Train your employees more but more importantly train them on a regular basis. The details of a week of training is quickly forgotten after 6 month, and the software continues to evolve which makes part of the original training becomes irrelevant quickly.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    You determine your career path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSI (Multi-Systems, Inc) full-time

    Pros

    I've done many things at MSI - Support, QA, Development, etc. So opportunities are plentiful. If you show a passion for your job, opportunities will present themselves (mind-reading is not real - you have to voice your desire to advance (and prove it) or you'll stay where you're at!). Technology is moving in the right direction. The developing cloud products are a work-in-progress, but have endless potential. Rick Munson is genuine. I've seen it firsthand on many occasions. But he's also a business man that knows how to turn buying rights to a left-for-dead product in 1990 into a 23 year, multi-million dollar company. With that comes tough decisions. Some people resent that. I admire it.

    Cons

    The pay for entry-level jobs could be higher. In some cases, you get what you pay for.

    Advice to ManagementAdvice

    Allow for more time of trainnig employees in their job. This requires more resources. It's not a revenue center, but the rewards are priceless.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    It's all good at MSI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MSI (Multi-Systems, Inc)

    Pros

    The people are great when it is work related. They are helpful and can work hard as a team. When things need to get done, we get things done. I think the communication between different teams has gotten better over the years. There are different things that help the different departments to get familiar with each other that the company provides such as cooking for Ronald McDonald, event held by humanities committee, etc. I think that it is great that the CEO runs throughout the building to hello to the employees. There is acknowledgement for employee and that also has gotten better over the years. It might not be much but it helps a person that is feeling down to know they are doing a good job.

    Cons

    The negative comments and complaints from existing employees can be annoying. Employees talking about each other on how they are doing things wrong when they should be patient with each other and try to work together to get things accomplished.

    Advice to ManagementAdvice

    Focus on the people. Acknowledge them and let them know when they are doing a good job. I think that newsletter about employees that used to come out should come back. It is good that they send the email out to get to know the new employees but the new employees should get to know the existing employees too.

    Recommends
    Approves of CEO
  10.  

    MSI is a company like any other with opportunities and challenges; advancement happens for those that work for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Development in Phoenix, AZ
    Current Employee - Development in Phoenix, AZ

    I have been working at MSI (Multi-Systems, Inc) full-time (more than 10 years)

    Pros

    There are some really excellent, dedicated, and smart people at MSI. Many of the management and supervisory staff truly care about the employees and will work hard to ensure they are treated well. MSI is currently ahead of the PMS technology curve for the first time, which is exciting.

    Cons

    Still a hold-over of negativity in some of the long-timers at MSI that colors the work environment, especially on the Support side. But that is slowly getting better. The benefits are not great, but that is a challenge for most small companies right now, especially in a down economy like it is for hospitality technology.

    Advice to ManagementAdvice

    Focus on higher quality people paid well and less on maintaining the old pattern of more less trained and skilled people. Just because someone fits in doesn't mean they are the right person for the job.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A rewarding experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Development in Phoenix, AZ
    Current Employee - Product Development in Phoenix, AZ

    I have been working at MSI (Multi-Systems, Inc) full-time (more than 8 years)

    Pros

    Small company with a close knit atmosphere. Moderate opportunities for career growth with a distinct preference for promoting from within. Management is approachable in general and the CEO in particular makes a point to stop by and see how you are doing a regular basis. Committed to improving the market share by offering a range of increasingly innovative products combined with quality customer service.

    Cons

    Lack of opportunities for structured professional development. Needs improvement in translating large knowledge pool into internal training and documentation. Inconvenient location of offices for commute.

    Advice to ManagementAdvice

    While new hire training is fairly comprehensive remedial training for existing staff needs to become more frequent and content improved. Would like to see more person to person communication emphasised over email communication internally.

    Recommends
    Positive Outlook
    Approves of CEO

MSI (Multi-Systems, Inc) Photos

Office complex
Break room and cake time

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