Glassdoor is your free inside look at MacDermid Printing reviews and ratings — including employee satisfaction and approval rating for MacDermid Printing CEO Daniel H. Leever. All reviews posted anonymously by MacDermid Printing employees.
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Pros – People are nice to work with and deadlines are manageable.
Cons – Management is heavily skewed toward the members of R&D. These people hold some sort of power over the heads of every department that prevents them from making their own decisions.
Even when tech support found that there was a clear mistake on the part of R&D when coding a printer driver. The mistake was ignored and chucked up to the "s**t happens" pile.
The mistake would have been easy to correct and even patch the software, but that would have required admission of the mistake. Instead they let Tech Support continue to deal with unhappy customers until the next development cycle (1 year).
Advice to Senior Management – Listen to employees more frequently, especially if they have direct contact with your customers. People in these areas can tell you what the climate is in the outside world and provide insight on how to improve the experience for the customer.
2009-12-21 13:11 PST
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