Macerich

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Macerich Reviews

Updated February 26, 2015
Updated February 26, 2015
34 Reviews
3.6
34 Reviews
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Macerich President, CEO, and Director Art Coppola
Art Coppola
23 Ratings

Employee Reviews

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  1.  

    Administrative Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Chicago, IL
    Former Employee - Administrative Assistant in Chicago, IL

    I worked at Macerich full-time (less than a year)

    Pros

    Great people, great benefits, great atmosphere, great property.

    Cons

    I would recommend they hire more people to balance the workloads more.

    Advice to ManagementAdvice

    Hire Assistant Property Manager.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Used to be a GREAT place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Phoenix, AZ
    Former Employee - Manager in Phoenix, AZ

    I worked at Macerich full-time (more than 5 years)

    Pros

    The dept where I worked was full of mostly great people. There was a real team mentality and support from the C-suite down.
    The Westcor team always seemed to try and maintain the values and culture to keep the Macerich culture of kill or be killed at bay.
    If you worked in IT, the rest of the company trusted and believed in you to get things done. They really listened to the voice of the customer.

    Cons

    Some within the team were rsther backstabbing and/or just plain incompetent. Yet, they were kept on because they hoodwinked the manager into liking them.
    Some managers and up should have never gotten the position they were given. It's just that some senior personnel get too attached and won't fire them. Some of those people and managers are still there today.
    The Macerich culture is what has ruined the brand, overall. The flippant nature of direction, without sharing with and empowering employees to make it reality, yet holding them accountable, has driven the company into a hole. I believe Macerich will end up being taken over by the likes of Simon or GGP within the decade, as they continue to back themselves into a smaller and smaller footprint to the point of irrelevancy.
    HR is a complete joke. One HR senior person brags of her augmentation, yet removes good people on the flimsiest of circumstances. The rest of HR is as bad or worse.

    Advice to ManagementAdvice

    Quit being so focused on only the wealthiest of clientelle, yet having no properties in those wealthiest areas.
    Lay off the nepotism and culture of get along or move along. You need some people to shake that olive tree at SMP to get back to your former glory (without alienating the lower rank employees).
    Replace HR, from the top down, with professional HR personnel who will see you through retention of great people. Instead of shuffling numbers to make the balance sheet and their friends look good.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    You are only as good as your last deal...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macerich full-time (more than 10 years)

    Pros

    Good education process. A top Company in the shopping center industry. The Company is a publicly traded REIT, accordingly value is the bottom line.

    Cons

    When the founder of the Company passed away the company culture changed for the worse. The treatment of long term employees became harsh. As a publicly traded company, employees became "numbers" that could be shuffled or eliminated.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Great company! Enjoyed my experience at the corporate office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macerich

    Pros

    Great work life balance and people are awesome. Great exposure to all aspects of the company.

    Cons

    Sometimes there was a lack of training involved in some positions. Could have had a little more help with starting off.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Macerich Review - Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Macerich full-time (more than 3 years)

    Pros

    - Flexable schedules and no constant clock watching
    - People willing to help one another

    Cons

    - Almost all advancement is due to who you know. Several married executaive couples in upper management and its much a bro's club.
    - Upper Managment is too worried about walstreet and not employees
    - Low paying salary compared to market and one's experience
    - Okay benefits (401k & Health)
    - Company is trying to make a smaller, yet higher quality portfolio, therefore eliminating many positions and properties.
    - Will demand that you work hours over and beyond what is hummanly possible at times. Work is your life!

    Advice to ManagementAdvice

    -Don't always hire a sisters/brothers or wives/husbands for positions, sometimes the raw young talent is needed to better the company.
    -Take risk in development & love your employees - become the old WestCore!
    -Take care of your admins, assistants, and common working employees… they fuel the company!
    - Listen to your employees you will find out nearly half of the company isnt happy with their current working conditions

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Good place to work, especially in Corporate office

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Macerich full-time (more than 5 years)

    Pros

    Decent work/life balance, no punching in on the clock. Good upward mobility/promotions.

    Cons

    No tuition reimbursement, constant fire drills, lack of clear mission/vision

    Advice to ManagementAdvice

    Get aligned and set a goal/mission that everyone can get behind

    Recommends
    Approves of CEO
  8.  

    Very rewarding experience being able to support both Merchants and Guests at The Oaks Shopping Center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Supervisor in Thousand Oaks, CA
    Former Employee - Guest Services Supervisor in Thousand Oaks, CA

    I worked at Macerich full-time (more than 3 years)

    Pros

    This company values not only the Guests and Merchants but also the employees with creating a positive atmosphere of rewarding a job well done.

    Cons

    Retail employment undoubtedly presents demanding challenges of Holiday, evening and weekend hours as well as the occasional situation in assisting a Guest that had an unsatisfactory shopping experience.

    Advice to ManagementAdvice

    My observation as Guest Services Supervisor: cutting costs by not adequately staffing Guest Services during the Holidays only burns out the employees consequently resulting in the high risk of lower energy levels when mall traffic is at an ever increasing level.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Supervisor in West Los Angeles, CA
    Former Employee - Security Supervisor in West Los Angeles, CA

    I worked at Macerich full-time (more than 5 years)

    Pros

    All the Pro's left when Gene Thompson and Dennis Scott passed. They really understood what security is and the important role that they played within the company.

    Cons

    All the security staff is poorly trained, underpaid and constantly under pressure by a spineless manager. Never willing to stand up for the employees and only siding with his wife who works within the mall. Which is a company violation (fraternizing with mall tenants). The work environment was so hostile that everybody was back stabbing each other at every turn. Management treated the security staff like 3rd rate janitors. Some of the security supervisors would show up drunk or start drinking while on the job! It took one property manager 4 months to finally introduce himself to the staff. During those 4 months he just walked around and complained about every single bad detail the mall had and how the staff failed to observe it. The only growth here, is to quickly grow out of this property into a better place. Better yet, dump security and grow into a REAL CAREER and never look back. Macerich will never be the same and this mall (Pavilion) will end up like the Hawthorne Plaza. Time Off policies? Well, everyone steals from the time clock because they sign it themselves. They also steal from the lost and found via manipulating the report information. You can't count on the employees there. They will back stab you. If you're not part of the "click", you're in for a hard time. There too many negatives to list, so just stay away from this area and the company all together!

    Advice to ManagementAdvice

    How you people just treat your staff like human beings instead of cattle!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    It was a great experience and I learned a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager
    Current Employee - Marketing Manager

    I have been working at Macerich full-time (more than 8 years)

    Pros

    Was promoted multiple times within a short period, so they really do try to promote within. Some people in the company are great and truly wonderful to work for. No two days are alike so you don't get bored. Benefit package is among the best I've seen.

    Cons

    So much turn-over! Always And the direction of the company is constantly changing so as soon as you get a grasp on what the goal is, it's does a 180. Pay is good, but not compared to competitors' pay.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 3 people found this helpful  

    HR is incompetent and corrupt.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA

    I worked at Macerich full-time (more than 3 years)

    Pros

    There are very few departments at Macerich that have high retention. Those that do have happier employees, and completely ignore HR practices and programs - which are completely outdated. If you are lucky enough to be in one of those departments you will get at or above average raises and bonuses, regular promotions, and will likely be instructed to stay away from HR.

    Cons

    The HR department has absolutely no credibility or influence in the organization. They have no professionals in HR that stand up to the bullying managers found in most parts of the company. I have heard that within HR that employee treatment is the WORST!

    So many at SVP and VP level continue to manage like it's 1960. The executive management team has no use for the staff level employee, they are very self-motivated and barely know employee names.

    The company touts being adaptable and ready for change, but that is totally untrue. So many layers and lack of empowerment makes this 'corporate value' a joke.

    Advice to ManagementAdvice

    Overhaul HR all together, so that you can hire savvy professionals that can really make a positive difference in the company. Don't ignore this important function - it can really make a huge positive contribution with the right staffing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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