Macerich

  www.macerich.com
  www.macerich.com

Macerich Reviews

Updated December 3, 2014
Updated December 3, 2014
31 Reviews
3.6
31 Reviews
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Macerich President, CEO, and Director Art Coppola
Art Coppola
22 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Supervisor in West Los Angeles, CA
    Former Employee - Security Supervisor in West Los Angeles, CA

    I worked at Macerich full-time (more than 5 years)

    Pros

    All the Pro's left when Gene Thompson and Dennis Scott passed. They really understood what security is and the important role that they played within the company.

    Cons

    All the security staff is poorly trained, underpaid and constantly under pressure by a spineless manager. Never willing to stand up for the employees and only siding with his wife who works within the mall. Which is a company violation (fraternizing with mall tenants). The work environment was so hostile that everybody was back stabbing each other at every turn. Management treated the security staff like 3rd rate janitors. Some of the security supervisors would show up drunk or start drinking while on the job! It took one property manager 4 months to finally introduce himself to the staff. During those 4 months he just walked around and complained about every single bad detail the mall had and how the staff failed to observe it. The only growth here, is to quickly grow out of this property into a better place. Better yet, dump security and grow into a REAL CAREER and never look back. Macerich will never be the same and this mall (Pavilion) will end up like the Hawthorne Plaza. Time Off policies? Well, everyone steals from the time clock because they sign it themselves. They also steal from the lost and found via manipulating the report information. You can't count on the employees there. They will back stab you. If you're not part of the "click", you're in for a hard time. There too many negatives to list, so just stay away from this area and the company all together!

    Advice to ManagementAdvice

    How you people just treat your staff like human beings instead of cattle!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    HR is incompetent and corrupt.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA

    I worked at Macerich full-time (more than 3 years)

    Pros

    There are very few departments at Macerich that have high retention. Those that do have happier employees, and completely ignore HR practices and programs - which are completely outdated. If you are lucky enough to be in one of those departments you will get at or above average raises and bonuses, regular promotions, and will likely be instructed to stay away from HR.

    Cons

    The HR department has absolutely no credibility or influence in the organization. They have no professionals in HR that stand up to the bullying managers found in most parts of the company. I have heard that within HR that employee treatment is the WORST!

    So many at SVP and VP level continue to manage like it's 1960. The executive management team has no use for the staff level employee, they are very self-motivated and barely know employee names.

    The company touts being adaptable and ready for change, but that is totally untrue. So many layers and lack of empowerment makes this 'corporate value' a joke.

    Advice to ManagementAdvice

    Overhaul HR all together, so that you can hire savvy professionals that can really make a positive difference in the company. Don't ignore this important function - it can really make a huge positive contribution with the right staffing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    A waste of my time... if I could do it over again, would not have taken the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macerich full-time (more than an year)

    Pros

    The co-CEOS of the firm mean well. I think they really want a company like Zappos, a company they went to visit to learn how they developed a positive work environment in a corporate world.

    That's about all the positive I can muster up. It was that bad.

    Cons

    While the co-CEOs mean well, the problems start at the top with the Partners, all the way down to the Managers, and into the HR department.

    The Partners play favorites, ignoring those they dislike or don't care about. They give you a fake smile and then talk behind your back. I think there was maybe 4-5 Partners throughout the firm that I met who actually were genuine, and really cared about their staff. The rest just use the staff to make themselves look good.

    The managers in this firm were a mix of good and bad. The bad being those who were abusive to staff. Everyone, including Partners and HR, knew about the reputations of the bad managers, but nothing was ever done. Why? Because the abusive managers brown nosed the partners, and of course, they were friends with everyone in HR. They knew the right people to befriend, so they would be untouchable. Shameful how they allowed people to be treated.

    The HR department is unable to keep their mouth shut, so if you have a real complaint, your best bet is to tough it out or find another job, because if you complain about them, they usually notify the offending party, and your life becomes hell then. I saw it happen to numerous people, so I knew better than to go to HR to complain about harassment.

    And forget about a career here. How can you have a career when the turnover rate is ridiculous, and on top of that is the massive layoffs every 2 years (they laid off nearly 7-8% of their staff (77 people) in May, while also having another 150-200 quit or get fired after the layoff (fired separately to avoid having the layoff number be higher than it already was).

    Advice to ManagementAdvice

    The co-CEOs mean well, but they need to walk the walk, not talk the talk. If you really want to create a place that is a place that people will want to work, you will really need to fire off like half the managers and partners.

    One lesson I got out of this, if a company you're applying for spends a lot of time telling you about all the "Best Places To Work" awards they've won, don't take the job. I work for a new place who hasn't tried to pursue honors or awards recognizing their work place as a "great place" to work. Ironically, they spend their energy and time into actually making it a great place to work.

    RK spent more time pursuing awards than actually implementing changes to make it a "great place" to work. One only has to look at their turnover rates, and how many people try to leave it annually. Yes, public accounting firms get high turnover rates, but RK's rate is nearly 50-75% higher than the average, and that alone should be alarming.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Macerich not the place to be if you value job security and back stabing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Security Manager in Schenectady, NY
    Former Employee - Security Manager in Schenectady, NY

    I worked at Macerich

    Pros

    When there was a good team in place it was a great place to work.

    Cons

    Good teams were far and few

    Advice to ManagementAdvice

    To much micro management

    Doesn't Recommend
    No opinion of CEO
  6.  

    Macerich Review - Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Macerich full-time (more than 3 years)

    Pros

    - Flexable schedules and no constant clock watching
    - People willing to help one another

    Cons

    - Almost all advancement is due to who you know. Several married executaive couples in upper management and its much a bro's club.
    - Upper Managment is too worried about walstreet and not employees
    - Low paying salary compared to market and one's experience
    - Okay benefits (401k & Health)
    - Company is trying to make a smaller, yet higher quality portfolio, therefore eliminating many positions and properties.
    - Will demand that you work hours over and beyond what is hummanly possible at times. Work is your life!

    Advice to ManagementAdvice

    -Don't always hire a sisters/brothers or wives/husbands for positions, sometimes the raw young talent is needed to better the company.
    -Take risk in development & love your employees - become the old WestCore!
    -Take care of your admins, assistants, and common working employees… they fuel the company!
    - Listen to your employees you will find out nearly half of the company isnt happy with their current working conditions

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Politics, bureaucracy, and bad ideas.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Macerich full-time (more than 5 years)

    Pros

    Fairly stable.
    Decent pay and benefits.
    Reasonable with work-life balance requirements.

    Cons

    Who you know is much more important than what you know.
    Outward appearances are more important than actual results.
    Career advancement is very slow.
    Type A personalities (extroverts) rewarded, while Type B personalities (introverts) are ignored.
    A large portion of the company is middle management, all given "Vice President" titles.
    Many people in middle management seem to feel entitled to special treatment and exemption from company policies.
    After the original President was pushed into retirement, it seems like poor business decisions keep being made.
    No transparency in Executive-level operations after the original President left.

    Advice to ManagementAdvice

    Change the office culture of "who you know vs. what you know,", if you can, and cut out the unnecessary middle management. Make time to consider the Type B people in the company who are good at what they do but don't make themselves known. Stand by your word when you say you will help your employees with career advancement. Be more open and transparent about the decisions being made regarding the company's direction.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    public company with long-tenured employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA

    I worked at Macerich full-time (more than 3 years)

    Pros

    you can work there for life, if you want a stable position that doesn't really change

    Cons

    they are not interested in doing things differently, change is very slow and new ideas are not welcomed

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Decent, but nothing special

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lease Revenue in Santa Monica, CA
    Current Employee - Lease Revenue in Santa Monica, CA

    I have been working at Macerich full-time (more than an year)

    Pros

    Flexible work time, work/life balance, good office location, respectful workplace.

    Cons

    Lack of corporate culture, most work is data-entry, creativity is not rewarded or desired.

    Advice to ManagementAdvice

    Fine place to work if you want to shut off your mind for 8 hours a day. Some managers completely lack people skills, but others are fine.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    You only advance if you kiss a managers butt, def not based on experience or qualifications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Administrative Assistant in Phoenix, AZ
    Former Employee - Administrative Assistant in Phoenix, AZ

    I worked at Macerich

    Pros

    Most people were good to deal with

    Cons

    You only advance if you kiss a managers butt, def not based on experience or qualifications

    No opinion of CEO
  11. 1 person found this helpful  

    Great executive and SVP leadership at company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager, Development in Santa Monica, CA
    Current Employee - Senior Manager, Development in Santa Monica, CA

    I have been working at Macerich

    Pros

    Strong executive level people running the company. Most executives consider the employees their greatest asset. Conservative financial management (which is good given the current economy). Many good SVPs who have long term experience in the industry. Good benefits package.

    Cons

    Too many personal agendas and corporate politics. Positive Company messages and agendas do not trickle down past VP level. Most talented and hardest working are not always looked at for promotion or advancement.

    Advice to ManagementAdvice

    Make sure company messages are being communicated and "enforced" below the VP level. Pay attention to the talent at lower levels, particularly those who are not always in the spot light. Create better communication on sensitive issues to lower stress and non-productive behaviors.

    Approves of CEO

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