Macerich

  www.macerich.com
  www.macerich.com

Macerich Reviews

Updated December 3, 2014
Updated December 3, 2014
31 Reviews
3.6
31 Reviews
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Macerich President, CEO, and Director Art Coppola
Art Coppola
22 Ratings

Employee Reviews

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  1.  

    Great company! Enjoyed my experience at the corporate office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macerich

    Pros

    Great work life balance and people are awesome. Great exposure to all aspects of the company.

    Cons

    Sometimes there was a lack of training involved in some positions. Could have had a little more help with starting off.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Macerich Review - Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Macerich full-time (more than 3 years)

    Pros

    - Flexable schedules and no constant clock watching
    - People willing to help one another

    Cons

    - Almost all advancement is due to who you know. Several married executaive couples in upper management and its much a bro's club.
    - Upper Managment is too worried about walstreet and not employees
    - Low paying salary compared to market and one's experience
    - Okay benefits (401k & Health)
    - Company is trying to make a smaller, yet higher quality portfolio, therefore eliminating many positions and properties.
    - Will demand that you work hours over and beyond what is hummanly possible at times. Work is your life!

    Advice to ManagementAdvice

    -Don't always hire a sisters/brothers or wives/husbands for positions, sometimes the raw young talent is needed to better the company.
    -Take risk in development & love your employees - become the old WestCore!
    -Take care of your admins, assistants, and common working employees… they fuel the company!
    - Listen to your employees you will find out nearly half of the company isnt happy with their current working conditions

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Good place to work, especially in Corporate office

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Macerich full-time (more than 5 years)

    Pros

    Decent work/life balance, no punching in on the clock. Good upward mobility/promotions.

    Cons

    No tuition reimbursement, constant fire drills, lack of clear mission/vision

    Advice to ManagementAdvice

    Get aligned and set a goal/mission that everyone can get behind

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    Security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Supervisor in West Los Angeles, CA
    Former Employee - Security Supervisor in West Los Angeles, CA

    I worked at Macerich full-time (more than 5 years)

    Pros

    All the Pro's left when Gene Thompson and Dennis Scott passed. They really understood what security is and the important role that they played within the company.

    Cons

    All the security staff is poorly trained, underpaid and constantly under pressure by a spineless manager. Never willing to stand up for the employees and only siding with his wife who works within the mall. Which is a company violation (fraternizing with mall tenants). The work environment was so hostile that everybody was back stabbing each other at every turn. Management treated the security staff like 3rd rate janitors. Some of the security supervisors would show up drunk or start drinking while on the job! It took one property manager 4 months to finally introduce himself to the staff. During those 4 months he just walked around and complained about every single bad detail the mall had and how the staff failed to observe it. The only growth here, is to quickly grow out of this property into a better place. Better yet, dump security and grow into a REAL CAREER and never look back. Macerich will never be the same and this mall (Pavilion) will end up like the Hawthorne Plaza. Time Off policies? Well, everyone steals from the time clock because they sign it themselves. They also steal from the lost and found via manipulating the report information. You can't count on the employees there. They will back stab you. If you're not part of the "click", you're in for a hard time. There too many negatives to list, so just stay away from this area and the company all together!

    Advice to ManagementAdvice

    How you people just treat your staff like human beings instead of cattle!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Very rewarding experience being able to support both Merchants and Guests at The Oaks Shopping Center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Supervisor in Thousand Oaks, CA
    Former Employee - Guest Services Supervisor in Thousand Oaks, CA

    I worked at Macerich full-time (more than 3 years)

    Pros

    This company values not only the Guests and Merchants but also the employees with creating a positive atmosphere of rewarding a job well done.

    Cons

    Retail employment undoubtedly presents demanding challenges of Holiday, evening and weekend hours as well as the occasional situation in assisting a Guest that had an unsatisfactory shopping experience.

    Advice to ManagementAdvice

    My observation as Guest Services Supervisor: cutting costs by not adequately staffing Guest Services during the Holidays only burns out the employees consequently resulting in the high risk of lower energy levels when mall traffic is at an ever increasing level.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    HR is incompetent and corrupt.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA

    I worked at Macerich full-time (more than 3 years)

    Pros

    There are very few departments at Macerich that have high retention. Those that do have happier employees, and completely ignore HR practices and programs - which are completely outdated. If you are lucky enough to be in one of those departments you will get at or above average raises and bonuses, regular promotions, and will likely be instructed to stay away from HR.

    Cons

    The HR department has absolutely no credibility or influence in the organization. They have no professionals in HR that stand up to the bullying managers found in most parts of the company. I have heard that within HR that employee treatment is the WORST!

    So many at SVP and VP level continue to manage like it's 1960. The executive management team has no use for the staff level employee, they are very self-motivated and barely know employee names.

    The company touts being adaptable and ready for change, but that is totally untrue. So many layers and lack of empowerment makes this 'corporate value' a joke.

    Advice to ManagementAdvice

    Overhaul HR all together, so that you can hire savvy professionals that can really make a positive difference in the company. Don't ignore this important function - it can really make a huge positive contribution with the right staffing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    It was a great experience and I learned a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager
    Current Employee - Marketing Manager

    I have been working at Macerich full-time (more than 8 years)

    Pros

    Was promoted multiple times within a short period, so they really do try to promote within. Some people in the company are great and truly wonderful to work for. No two days are alike so you don't get bored. Benefit package is among the best I've seen.

    Cons

    So much turn-over! Always And the direction of the company is constantly changing so as soon as you get a grasp on what the goal is, it's does a 180. Pay is good, but not compared to competitors' pay.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Macerich cares about you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Real Estate in Fort Worth, TX
    Former Employee - Real Estate in Fort Worth, TX

    I worked at Macerich full-time (more than 3 years)

    Pros

    Macerich truly cares about their associates. The evaluations are just as much on how you get along with the team as how you perform number wise.

    Cons

    Sometimes hard for a type A manager to pull back and build a group mindset.

    Advice to ManagementAdvice

    Don't forget that achieving the key performance indicators can be acheived by more than one method.

    Recommends
    Approves of CEO
  10.  

    Guest Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Representative in Evansville, IN
    Current Employee - Guest Services Representative in Evansville, IN

    I have been working at Macerich part-time (less than an year)

    Pros

    Decent pay, good flexibility with scheduling, I really like my manager.

    Cons

    Not a whole lot of room for advancement, and I would like more hours.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great Experience with Wonderful People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator in Los Angeles, CA
    Former Employee - Coordinator in Los Angeles, CA

    I worked at Macerich as a contractor (more than an year)

    Pros

    Managers, Team Building and the work atmosphere were all great!

    Cons

    Sometimes the work was not challenging.

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO

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