Macy's Reviews

Updated March 16, 2015
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3.1
46 Reviews
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Macy's Chairman & CEO Terry J. Lundgren
Terry J. Lundgren
1,792 Ratings

46 Employee Reviews

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  1. Work hard, get ahead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Support Associate in Tigard, OR
    Current Employee - Retail Support Associate in Tigard, OR

    I have been working at Macy's

    Pros

    The support team managers are phenomenal at Washington Square. You'll never meet a more friendly or involved team and set of managers in retail. The support team associates rock and make every day fun.

    Cons

    Typical retail pay and part time hours. However, if you are willing to go above and beyond and work your butt off, there are opportunities for advancement at a rate unsurpassed by (smaller) companies.

    Advice to ManagementAdvice

    Keep focusing on individual development and the store will better retain quality employees. Hold staff accountable for results, and for the love of dog- please do better recovery training.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Pretty cool, management was scatterbrained

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinique Consultant in Vancouver, WA
    Former Employee - Clinique Consultant in Vancouver, WA

    I worked at Macy's part-time (less than a year)

    Pros

    free makeup, got to work with awesome people

    Cons

    management was crazy and didn't listen to employees or customers

    Advice to ManagementAdvice

    LISTEN TO US WE HIT THE CUSTOMERS FIRSTTT

    Recommends
    Positive Outlook
  3. 5 people found this helpful

    Diluted brand with potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Portland, OR
    Current Employee - Sales Associate in Portland, OR

    I have been working at Macy's full-time (less than a year)

    Pros

    As a commissioned sales rep, earnings are limitless and there are constant promotions that keep steady traffic through the store.

    Cons

    Overpriced goods of questionable quality. Employees are nameless to management. The Macy's brand seems to have lost its luster over the years.

    Advice to ManagementAdvice

    Cut the computer based training and replace with in-class, human interaction. Level of customer service at Macy's is a product of ineffective computer training. Also, raise standards for goods promoted and sold.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. Macys is a terrible place to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Clackamas, OR
    Current Employee - Sales Associate in Clackamas, OR

    I have been working at Macy's part-time (less than a year)

    Pros

    Managers are barely around. Flexible hours.

    Cons

    Bad management! The people that work there are rude, they don't do anything and all they do is gossip. I would often come in at the end of the day, and do all the put backs. My manger would complain when I help a customer at the register, but never compliment me when I'm doing somethings right. We are force to work long shifts on holidays and they expect us to know everything from every departments. The managers there are rude and unhelpful!

    Advice to ManagementAdvice

    HIRE BETTER MANAGER!

    Doesn't Recommend
    Neutral Outlook
  6. 1 person found this helpful

    Life in Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Clackamas, OR
    Former Employee - Sales Associate in Clackamas, OR

    I worked at Macy's full-time (more than a year)

    Pros

    They gave me sales experience which got me into my current waay better job. I made some solid friends. Got my clothes for super super cheap. Honestly, I've worked for worse companies. They are not the worst, but certainly not the best.

    Cons

    Extremely unorganized... New mangers every 6 months to a year... Horrible pay. They find every reason not to pay you more than minimum wage. Bizarre and random schedules unless you are flex team.. Short staffed constantly. Never enough employees on the floor. You will need therapy after Black Friday and Christmas.

    Advice to ManagementAdvice

    Pay your people what they're worth!!! They suffer customer and clothing horror on a daily basis. They flipping deserve better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Great opportunity for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Portland, OR
    Current Employee - Sales Manager in Portland, OR

    I have been working at Macy's full-time (more than a year)

    Pros

    Advancement, relocation opportunities across the US

    Cons

    Retail hours can be long and random

    Recommends
    Positive Outlook
    Approves of CEO
  8. Good experience, it's retail folks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate in Tigard, OR
    Former Employee - Commissioned Sales Associate in Tigard, OR

    I worked at Macy's full-time (more than 5 years)

    Pros

    The customers are great! I earned commission which was a nice incentive. Benefits were good as well. Scheduling I like, but many didn't.

    Cons

    Working until 2am on Dec.23! Management varied immensely, some we're outstanding while others were useless and rude! They are now pushing clientele sales, which I see the benefits but management wants quantity verses the quality they asked for in traIning.

    Advice to ManagementAdvice

    Jump in once in a while. Smile, you should lead by example. Very few managers coach, which is odd since that is such a focus of the company.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Adventurous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Portland, OR
    Former Employee - Store Manager in Portland, OR

    I worked at Macy's full-time (more than 5 years)

    Pros

    Great opportunity for advancement if you choose to make work your priority. Learned many new skills and how to work under serious pressure.

    Cons

    Career has no work life balance. Tremendous pressure and long work hours. Never enough payroll so truly service customer and support staff.

    Advice to ManagementAdvice

    Benefit cost is outrageous and unacceptable. Cost for medical insurance was nearly $1000 per month to cover the entire family and is twice the cost compared to other retailers. Can even go directly to insurance company and purchase at half the cost. Benefits should be a benefit to your employees!

    Recommends
    Neutral Outlook
    Approves of CEO
  10. Looks great on the outside, a bit of a mess from the other side.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Team Lead in Portland, OR
    Current Employee - Support Team Lead in Portland, OR

    I have been working at Macy's part-time (more than a year)

    Pros

    -There are some great individuals that work here; diamonds in the rough, for sure (managers, district/ops, and low-level alike). When you get to work with these people, the ones that know their job and what they can do to make everything shine, it truly is this "magic" Macy's touts to all it's employees.
    -The employee discount is reasonable.
    -Lax disciplinary policy and flexible attendance policy. This means you won't get written up for anything and everything. Sure, someone will talk to you about it, but you won't get unfairly punished for insignificant mistakes. Similarly, the attendance policy allows for a decent amount of flexibility in case of emergency or illness.
    -Low-level employment (anything less than a sales manager) is adequate for students or those looking to just make a little extra money.

    Cons

    -Management is a hodge-podge of individuals with various different skill levels, intelligence, and work ethics. Many of them... let's just say you will wonder how they got there. I've noticed many of the subordinates having to pick up slack and make magic happen to keep things together. There's probably more than a few reasons for this.
    -Anything less than management is unreasonably low-paying usually. However, it's pretty much on par with most retail places. Unfortunately, that means that this fact doesn't encourage loyalty in many employees; many good ones leave for something better if they aren't promoted and there is quite a bit of turnover. Most low-level specialist jobs in both support and sales are shockingly undercompensated.
    -Seeming lack of disciplinary policy or the use of it at least means that many less-than-stellar individuals will ruin the workplace for their co-workers, causing them to have to do far more work themselves, and ruin the experience for the customer.
    -Flexible attendance policy means that less ethical individuals will abuse the system quite a bit and cause much grief before something is done about it.
    -Poor communication from management about many, many things. Upper management has a lot of great ideas (some are "unexpectedly" detrimental due to lack of input from those below them), most of them are in some way carried out poorly.
    -On the sales side, everything revolves around 2 metrics, your sales numbers (sell, sell, sell) and the number of credit cards you open (would you like to get a Macy's card and save 15% off?), which usually isn't a good way to promote customer satisfaction. There's little else you could expect from most retail chains, Macy's isn't alone in this.
    -On the support side, everything revolves around 2 metrics, you productivity (measured in Units per Hour) and hours used/saved. This means you're expected (as a barely above minimum wage employee) to work faster and do more all while filling in helping customers while you do your job in less time (due to short-staffing on the sales side). If your team takes longer than what the company expects (which regularly happens due to lack of understanding how long some tasks actually take), your hours at the end of the month will get cut down to as little as they possibly can, even if things still need to be done.
    -Very strange choice of career track for those starting at the bottom working their way towards upper management.
    -Good luck getting a full-time position. There are very few on the lower levels. You know why.
    -Not family friendly. Poor work/life balance.

    Advice to ManagementAdvice

    -Invest more in your employees and reap the rewards. Content, loyal employees breeds a happy and healthy workplace, which in turn means your customers will be getting the best from your employees. More consistent rewards and raises (and more of them) will encourage your stellar employees to stay and give management a bigger incentive to decrease turnover. Higher pay would mean that better individuals would apply for the positions in the first place.
    -Provide clear and concise communication to lower and middle management about what needs to be done, how it needs to be done, and when. Make sure they have their priorities straight and use those reports and numbers to their fullest potential to catch problems.
    -Make sure your new national programs and projects are getting the full support and attention they need and deserve.
    -Make sure your engagement surveys and meetings are including ALL of your employees, let them know it's ok to tell you the difficult things, and REALLY listen and address these issues. These employees work these jobs day-in and day-out. Many of them know every intricate detail like the back of their hand, many of them have amazing ideas on how to improve things for the company, the customer, and themselves. Utilize that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. A challenging but rewarding place to work. A company with solid core values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager in Portland, OR
    Former Employee - District Manager in Portland, OR

    I worked at Macy's full-time (more than 8 years)

    Pros

    Lots of opportunities to further your career. If you are mobile then the possibilities are endless. Stores and district offices are located in almost every state.

    Cons

    Regardless of the company you work for the Retail business is very challenging especially during holiday and gift giving seasons. When most people are off celebrating the holiday's you are working very busy important selling days ... this makes work-life balance difficult.

    Advice to ManagementAdvice

    Get to know the people who are working for you. Understand what makes them tic, where they live and what they like to do when not working for you. This will improve employee engagement and associate loyality to the company.

    Recommends
    Positive Outlook
    Approves of CEO

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