Macy's Reviews

Updated September 15, 2014
Updated September 15, 2014
4,610 Reviews
2.9
4,610 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Macy's Chairman, President, and CEO Terry J. Lundgren
Terry J. Lundgren
1,325 Ratings

Review Highlights

Pros
  • The only "pro" about this job is the employee discount, but it isn't even that great (in 496 reviews)

  • The company offers some flexibility in terms of work/life balance (in 95 reviews)


Cons
  • If you don't push their credit card down the customers throat you get fired (in 326 reviews)

  • They promise a work/life balance but I have not figured that part out yet (in 100 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Yeah it's alright.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macy's

    Pros

    I worked with a lot of really great people! Sales associate and department managers alike! There were a lot of products a sales person could actually stand behind. The job itself isn't bad, especially once you learn the ropes. This particular store is union, which is great, because after like 3 years, instead of making $8.50 /hr like many other stores, you make almost $13 /hr instead.

    Cons

    Little to no training. I had to train new hires all the time because Macy's wouldn't bother to. My store (Bellingham, WA) was near the Canadian border, so we had a LOT of international tourists who would demand unreasonable, special treatment (like 50% off just because they drove 20 minutes over the border, or sale prices from last week's sale) and then throw a fit if they don't get it. High turnover. When I left, they were phasing out commission.

    Advice to ManagementAdvice

    The company has terrible communication between corporate and the stores. Also, I've seen some fantastic store and department managers get dropped for nothing. One year, a manager will be praised, and then the following year, Macy's will decide that manager is not meeting their ridiculous extended sales goal and drop them without considering other potential factors. This used to be a company that was about quality and product knowledge, but now it's just about nickle and diming.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    They don't pay enough for the service they want

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shoe Expeditor  in  Atlanta, GA
    Current Employee - Shoe Expeditor in Atlanta, GA

    I have been working at Macy's part-time for less than a year

    Pros

    Discounts and sales and discounts on Starbucks

    Cons

    Very busy and macys expect so much and want to pay you a little bit

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Store Management Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Management  in  Dublin, OH
    Former Employee - Store Management in Dublin, OH

    I worked at Macy's as an intern for less than a year

    Pros

    -A very broad and enriching experience
    -Given crucial store operations responsibilities

    Cons

    -Long hours
    -You get thrown into the fire fast

    Advice to ManagementAdvice

    Increase the internship from 8 weeks to 10 weeks

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Supervisor  in  New York, NY
    Former Employee - Sales Supervisor in New York, NY

    I worked at Macy's for less than a year

    Pros

    great pay great people to work with

    Cons

    wasn't told when my last day was until the day before very unprofessional.

    Advice to ManagementAdvice

    Temps should not be excluded from management team

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Fun enviornment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Flex  in  Philadelphia, PA
    Former Employee - Cosmetics Flex in Philadelphia, PA

    I worked at Macy's part-time for more than a year

    Pros

    -compensation, especially during the holidays
    -great training
    -amazing discounts

    Cons

    -working as a cosmetics flex your hours are unstable

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Macy's Magnates College

    Former Employee - Macy's Magnate  in  New York, NY
    Former Employee - Macy's Magnate in New York, NY

    I worked at Macy's

    Pros

    Great opportunity to gain insight of the Retail Industry

    Cons

    A wonderful, short- lived experience that should have been extended

    Recommends
  8.  

    Very good learning experience for the retail world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Dallas, TX
    Current Employee - Sales Manager in Dallas, TX

    I have been working at Macy's as an intern for less than a year

    Pros

    After the internship, the Executive Development program (if you get the offer) lands you at a sales manager role and there is big opportunity to move up in the company.
    They value customer service immensely.

    Cons

    Decent discounts: 20%
    They really stress getting customers to sign up for a Star Rewards card.

    Advice to ManagementAdvice

    Listen to the associates. Make them feel like you're truly interested in them. I would get a lot of complaints of managers not paying attention to some of their department's associates.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great if you're into retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Merchandise Planner  in  New York, NY
    Former Employee - Associate Merchandise Planner in New York, NY

    I worked at Macy's full-time for more than 5 years

    Pros

    Super knowledgeable and respectable people at the helm. Never for a moment doubted senior executives knew what they were doing.

    Compensation was extremely fair. Management will definitely look out for you if you put in the work and have a motivated and 'can do' attitude.

    Vacation time was great and bonus structure was as well.

    Very laid back teams of down to earth people.

    Friendly and open culture.

    Cons

    Some teams had tendency to look at minutiae rather than big picture. Very common for buyers to become emotional about products and lose sight of $ value.

    Like any large corporation, implementing change against established norms tended to be difficult.

    Low pay for lower levels and difficult to get ahead if you're in a department not in the main spotlight.

    HR NOT good for helping with growth. Definitely on you to blaze your own path. Speak up and get noticed. If not, you'll stay where you are forever, regardless of how good you are.

    Super cliquey with an overemphasis on fashion rather than the numbers behind it.

    Advice to ManagementAdvice

    None. Need additional contact with senior management. Nebulous link between VP and buyers / planners.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Seasonal Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at Macy's part-time for less than a year

    Pros

    Staff generally consists of nice people.

    Cons

    Corporate policy is to throw as many bodies as possible at the Holiday Season. Very hard to get hours.

    Advice to ManagementAdvice

    Improve your inventory system.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great coworkers

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macy's

    Pros

    Latest fashions at your fingertips

    Cons

    Pay is not too fab

Worked for Macy's? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.