Macy's

www.macysinc.com

Macy's Reviews

Updated January 31, 2015
Updated January 31, 2015
5,531 Reviews
2.9
5,531 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Macy's Chairman & CEO Terry J. Lundgren
Terry J. Lundgren
1,646 Ratings

Review Highlights

Pros
  • the employee discount is good even though one must use their Macys card to get it (in 589 reviews)

  • The company offers some flexibility in terms of work/life balance (in 107 reviews)


Cons
  • They promise a work/life balance but I have not figured that part out yet (in 118 reviews)

  • There is a great deal of pressure to sell Macy's credit cards to customers (in 373 reviews)

More Highlights

Employee Reviews

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  1. 80 people found this helpful  

    Retail Sales Associate - Read this if you're interested or recently already got a job as a sales associate at Macy's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate

    I worked at Macy's part-time (more than a year)

    Pros

    1) Flexible Scheduling - If you were scheduled a shift that you can't do (drops down 3 or 4 weeks of work schedule), you can advertise your shift but you have to do it right away so other associates that wants to pick-up hours can take that shift and you'll be clear of that shift. I say do it ASAP because if you do it later then nobody would want to pick up a last minute shift
    2) Pick-up shifts - Okay listen carefully! Shifts drops down EVERY friday but the picking up is Saturday. The executive office will tell you that you're allowed to start picking up Sunday morning. From experience and other associates telling me, you can start picking up Saturday at 7am SHARP. Be ready at 6:59am. Open/available shifts comes from the office (due to big sale events, they need more than usual associates working) AND from full time associates. They get their schedule AND advertise/pick-up shifts on the same day. So they get to advertise their shifts early bird style.
    3) Part-time Options - There are 5 different types of part-time option: Option 1, 2, 3, 4, or 5. I'm not really familiar with Option 1 or 2. Option 5 gets 3-8 hours, Option 4 gets 12-20 hours, Option 1 and maybe 2 are full time which gets 32-38 hours. NOTE: The minimum to maximum hours for each option will be the scheduled shifts. The only way for you to get MORE hours is when you pick up later on. AND during the holidays of course. For example: As an option 5 you'll be scheduled 5 hours. When its time to pick up you, picked up, let's say, 9:45am-1:45pm (4 hours). So add that to your scheduled hours for that week, you have 9 hours. It's not a lot but thats why you gotta be a pro at picking up shifts. Holidays will do you good.
    4) Pay Frequency - Weekly!
    5) Associates/Co-workers - You will meet friends along the way. You'll see the good and the bad. You'll see who you get along with, stick with them. And stay away from those ones with nasty attitude.
    6) Good for people starting out in retail. You will really learn a lot.
    7) More hours Opportunity - I'm not really sure if this falls under pros or cons but I'll mention this anyway. Sometimes the store will be short on associates (called out, left early, etc.) and the managers will ask their associates on the floor if they would like to stay until a certain time. I said I wasn't sure if this was good or bad only because some people like the extra hours AND some probably already worked a long day and they don't want to stay any longer for that day. Oh and some has plans after their shift. Sometimes though it gets annoying, people just wanna go home and rest you know.
    8) Associate Discount - it's okay. It has its perks

    Cons

    1) Minimum wage. You'll probably get a small raise later maybe a year or two. But it's not much of a raise, a couple cents.
    2) "Sales Associate" - You pretty much do everything. You ring on the register, do returns, check fitting rooms, put back clothes. There are some days when you're the only one working in one department and it's not busy at all, and you'd go to the fitting rooms to check. I swear everytime I leave the service desk to do that, a customer will always show up when I'm not there. Really?? When you get out of the fitting room you see them and you have to run to them before they get impatient and leave.
    3) Catty associates - The full time associates that have been working there for ages (literally like 20 years or something) are very very protective and competitive over their sales goal. If there is a full time and a part time scheduled for one department (1 service desk with 2 registers maybe) you sure as hell bet that the full time will stay and hog the register while you have to put stuff back. My advice: Don't let them step all over you! They have goals to make, but so do you! If they ever tell you that they have to make their sales goal because they're full time, tell them that you do too! It's not always like this with every single associate. With the people I worked and got along with we took turns because we know how competitive ringing goes around. We helped each other out. I hope the same goes for you.
    4) Opening a credit - As a Macy's Retail Sales Associate, you are required to open credits - which is part of the job so it's fine. BUT the part that is not fine is when the managers constantly remind and tell you to open credits as they walk around the store and they see you. It's okay to tell me once or twice about it but it's NOT okay when you shove it down my throat. I know I have to get credits but you don't have to tell me like I'm deaf or disabled. Managers can sometimes make you feel like you're not trying your best with opening it, in other words, incompetent. It has great incentives, don't get me wrong. But please, ease on with the nagging. We're trying our best but not everyone wants to open one for reasons such as: bad credit, closed macys card to decrease payments/interest fee, not interested in opening one at all!
    5) Department assignment - Be careful on which departments you pick up when you try to get hours. Other departments are the best but some are just so boring and dead. My only advice is to keep yourself busy even if it's something you don't want to do. At least you're doing something.
    6) For people who wants to gain retail experience and some cash, this is the place for you. BUT if you want to make this your career, there's no future here for you. Some associates (mostly full time) have been here for the longest time and this is the only job for them, so just understand when they get too competitive or catty with ringing people out - that's pretty much their life.
    7) Easily burn out! - Take a day off or two, you will need it.

    Bottom line:
    Every company/employer has its pros and cons, but don't be discouraged. A good work experience is great for future jobs. Remember, work is work. You can't be picky. Overall, Macy's is alright.

    Advice to ManagementAdvice

    No. I'm not going to tell YOU how to do your job. It is your responsibility to look into things or situations that needs improvement. You should know what they are IF you really do pay attention to your associates.

    No opinion of CEO
  2.  

    It was a wonderful experience work at Macy's. I learned a lot about people and social issues and how to help people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Support Team Associate in Buford, GA
    Former Employee - Administrative Support Team Associate in Buford, GA

    I worked at Macy's part-time (more than 3 years)

    Pros

    Working at Macy's was a challenge that I enjoyed. I made some good friends. My days at Macy's were always busy and there was never a dull moment.

    Cons

    It was a retail store. The holidays were our busy time of the year. I worked hard and longer.

    Advice to ManagementAdvice

    Upper Management had a hard job all of the time. With change in the company on policies and change with merchandise. They even has to deal with changes in the stores make the store more appealing.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Buyer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buyer in New York, NY
    Former Employee - Buyer in New York, NY

    I worked at Macy's

    Pros

    great place to work
    opportunities to get involved
    good values

    Cons

    long hours
    star people get lost in shuffle

    Advice to ManagementAdvice

    hard for working moms - need flexibility

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Very warming and a lot of personality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Tacoma, WA
    Current Employee - Sales Associate in Tacoma, WA

    I have been working at Macy's

    Pros

    The benefits and the experience. As well as the great rewards

    Cons

    The customers can sometimes be very mean but Yes, I understand must still accommodate them. Also the credit cards as employees. In order to receive your discount you must hold a macy's card which I hate.

    Advice to ManagementAdvice

    Please contact your employee's for more hours. Besides that your great!!

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Positive but political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Team Associate in Chicago, IL
    Former Employee - Merchandise Team Associate in Chicago, IL

    I worked at Macy's

    Pros

    I found a niche. Once assigned to the right manager I loved my work.

    Cons

    Can be catty. I was seasonal so the threats to ruin me were toothless.

    Advice to ManagementAdvice

    Low level employees live in fear. Make your availability known.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fun times!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor
    Former Employee - Beauty Advisor

    I worked at Macy's part-time (more than 3 years)

    Pros

    Generous discount on all merchandise (even though you do need a Macy's card to get it; you do have the option of taking an employee pre-paid card instead of opening a line of credit if you're not qualified or uninterested in doing that). Most other associates were easy to work with and fun to get to know and talk to. Even though I have not worked at Macy's for a couple years, I have made lifelong friends because of my job there. Management was for the most part willing to work with you. As a beauty adviser I received gratis of makeup and perfume which I absolutely loved, plus there was commission too! Decent contests and rewards for opening up Macy's credit cards, which really wasn't that difficult to do if you knew how to ask. Their POS system remains one of the best I have ever used. Training was thorough and easy to follow.

    Cons

    Sometimes it was difficult to find shifts to pick up. It was difficult to run a makeup counter and meet quotas set forth by my brand's account coordinator when I was only scheduled three hours at night a few times a week. The "points" system was kind of a joke for those of us that take public transportation. If you're ten minutes late because of your bus, you lose points even though it's something out of your control. I saw a lot of dedicated employees lose their jobs because of this system due to family illnesses and situations they couldn't otherwise control. Good luck if you get sick, too, as a part time employee - their medical benefits are awful.

    Advice to ManagementAdvice

    It would be nice if you made it easier to become a full-time associate instead of so many part-time or flex/on-call jobs in all your stores. Also consider hiring from within a store instead of transferring management from store to store all the time. I really liked it there but I pretty much had to leave because it was so difficult to advance. Consider changing the points system (I don't know if it has changed since I've been there, though).

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    could be worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in San Francisco, CA
    Current Employee - Sales Associate/Cashier in San Francisco, CA

    I have been working at Macy's full-time (more than 5 years)

    Pros

    the ability to make your own schedule is a big plus, great coworkers and some great managers as well. discount is nice as well

    Cons

    HR per macys can be untrustworthy, as is corporate. you are seen as a number. you are also forced to open as many credit cards for macys as possible. benefits are not good.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macy's

    Pros

    Good experience if you don't have any. Helps you get your foot into the real world.

    Cons

    It's retail. A lot of standing and dealing with customers if you're not used to it.

    Advice to ManagementAdvice

    Train these kids well! They're our future!

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Boca Raton, FL
    Former Employee - Sales Associate in Boca Raton, FL

    I worked at Macy's

    Pros

    Alot. I loved working at Macy's. Every morning they have team rallies some day its annoying but most of the time they're enjoyable. The managers are really friendly. Some day you meet your sale goals with ease. They have an open door policy so any issues you can talk to your manager. You have some opportunities to advance they do tend to promote from within. You meet a lot of different people. Lots of benefits (employees discounts, big sale days, Macy's bucks). You can pick up open shifts and can work a lot of hours if you want. You can give away your shift if you can't work without having to get your manager involved if you are a student or work another job you can actually have a life.

    Cons

    You have to stand the majority if not all your shifts. Fitting rooms tend to get overloaded and sometimes its hard to work the floor and clean the fitting room. Some associates are very selfish and they do tend to be pushy towards customers depending on your demeanor you may not like that. Some days are slow and you have too much associates working. You are pushed to get customers to open Macy's card.

    Advice to ManagementAdvice

    Good job so far. Some manager are pushy about opening Macy's card and making sells when the store is empty.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great position if you want to work hard and move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Boston, MA
    Current Employee - Sales Manager in Boston, MA

    I have been working at Macy's

    Pros

    Good benefits, starting salary, a lot of room for growth potential.

    Cons

    Weekend and holiday hours are draining

    Advice to ManagementAdvice

    The employee discount is good but an even higher one would encourage us to shop even more

    Recommends
    Positive Outlook
    Approves of CEO

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