Macy's Reviews

Updated July 3, 2015
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3.0
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Recommend to a friend
Approve of CEO
Macy's Chairman & CEO Terry J. Lundgren
Terry J. Lundgren
2,030 Ratings

Pros
  • 2- Employee discount (on top of store markdowns) is a wonderful thing (in 589 reviews)

  • hours are balanced for work life balance (in 107 reviews)

Cons
  • There is no work life balance as the company struggles to compete with other stores by offering lame OneDay sales with peculiar hours (in 118 reviews)

  • Morning meetings consisted of the store manager basically telling you to "push" store credit cards on customers (in 373 reviews)

More Pros and Cons

6,762 Employee Reviews

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  1. Helpful (4)

    retail / customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at Macy's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    some pros are you can easily offer your shift , swap shifts or pickup shifts on line .

    Cons

    some of the cons to working at Macy's is the schedule picking. everything is done online if you're temporary or flex.


  2. Helpful (172)

    Retail Sales Associate - Read this if you're interested or recently already got a job as a sales associate at Macy's

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate

    I worked at Macy's part-time (More than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    1) Flexible Scheduling - If you were scheduled a shift that you can't do (drops down 3 or 4 weeks of work schedule), you can advertise your shift but you have to do it right away so other associates that wants to pick-up hours can take that shift and you'll be clear of that shift. I say do it ASAP because if you do it later then nobody would want to pick up a last minute shift
    2) Pick-up shifts - Okay listen carefully! Shifts drops down EVERY friday but the picking up is Saturday. The executive office will tell you that you're allowed to start picking up Sunday morning. From experience and other associates telling me, you can start picking up Saturday at 7am SHARP. Be ready at 6:59am. Open/available shifts comes from the office (due to big sale events, they need more than usual associates working) AND from full time associates. They get their schedule AND advertise/pick-up shifts on the same day. So they get to advertise their shifts early bird style.
    3) Part-time Options - There are 5 different types of part-time option: Option 1, 2, 3, 4, or 5. I'm not really familiar with Option 1 or 2. Option 5 gets 3-8 hours, Option 4 gets 12-20 hours, Option 1 and maybe 2 are full time which gets 32-38 hours. NOTE: The minimum to maximum hours for each option will be the scheduled shifts. The only way for you to get MORE hours is when you pick up later on. AND during the holidays of course. For example: As an option 5 you'll be scheduled 5 hours. When its time to pick up you, picked up, let's say, 9:45am-1:45pm (4 hours). So add that to your scheduled hours for that week, you have 9 hours. It's not a lot but thats why you gotta be a pro at picking up shifts. Holidays will do you good.
    4) Pay Frequency - Weekly!
    5) Associates/Co-workers - You will meet friends along the way. You'll see the good and the bad. You'll see who you get along with, stick with them. And stay away from those ones with nasty attitude.
    6) Good for people starting out in retail. You will really learn a lot.
    7) More hours Opportunity - I'm not really sure if this falls under pros or cons but I'll mention this anyway. Sometimes the store will be short on associates (called out, left early, etc.) and the managers will ask their associates on the floor if they would like to stay until a certain time. I said I wasn't sure if this was good or bad only because some people like the extra hours AND some probably already worked a long day and they don't want to stay any longer for that day. Oh and some has plans after their shift. Sometimes though it gets annoying, people just wanna go home and rest you know.
    8) Associate Discount - it's okay. It has its perks

    Cons

    1) Minimum wage. You'll probably get a small raise later maybe a year or two. But it's not much of a raise, a couple cents.
    2) "Sales Associate" - You pretty much do everything. You ring on the register, do returns, check fitting rooms, put back clothes. There are some days when you're the only one working in one department and it's not busy at all, and you'd go to the fitting rooms to check. I swear everytime I leave the service desk to do that, a customer will always show up when I'm not there. Really?? When you get out of the fitting room you see them and you have to run to them before they get impatient and leave.
    3) Catty associates - The full time associates that have been working there for ages (literally like 20 years or something) are very very protective and competitive over their sales goal. If there is a full time and a part time scheduled for one department (1 service desk with 2 registers maybe) you sure as hell bet that the full time will stay and hog the register while you have to put stuff back. My advice: Don't let them step all over you! They have goals to make, but so do you! If they ever tell you that they have to make their sales goal because they're full time, tell them that you do too! It's not always like this with every single associate. With the people I worked and got along with we took turns because we know how competitive ringing goes around. We helped each other out. I hope the same goes for you.
    4) Opening a credit - As a Macy's Retail Sales Associate, you are required to open credits - which is part of the job so it's fine. BUT the part that is not fine is when the managers constantly remind and tell you to open credits as they walk around the store and they see you. It's okay to tell me once or twice about it but it's NOT okay when you shove it down my throat. I know I have to get credits but you don't have to tell me like I'm deaf or disabled. Managers can sometimes make you feel like you're not trying your best with opening it, in other words, incompetent. It has great incentives, don't get me wrong. But please, ease on with the nagging. We're trying our best but not everyone wants to open one for reasons such as: bad credit, closed macys card to decrease payments/interest fee, not interested in opening one at all!
    5) Department assignment - Be careful on which departments you pick up when you try to get hours. Other departments are the best but some are just so boring and dead. My only advice is to keep yourself busy even if it's something you don't want to do. At least you're doing something.
    6) For people who wants to gain retail experience and some cash, this is the place for you. BUT if you want to make this your career, there's no future here for you. Some associates (mostly full time) have been here for the longest time and this is the only job for them, so just understand when they get too competitive or catty with ringing people out - that's pretty much their life.
    7) Easily burn out! - Take a day off or two, you will need it.

    Bottom line:
    Every company/employer has its pros and cons, but don't be discouraged. A good work experience is great for future jobs. Remember, work is work. You can't be picky. Overall, Macy's is alright.

    Advice to Management

    No. I'm not going to tell YOU how to do your job. It is your responsibility to look into things or situations that needs improvement. You should know what they are IF you really do pay attention to your associates.


  3. hjhhhjhhhhhhhhh h hhh h

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Macy's

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    it was a good place to work and i really enjoyed it

    Cons

    there is nothing bad about it


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Lancome Counter Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macy's full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits through Macy's and Lancome were great. Good starting salary, good commission structure. Gratis items from Lancome is a nice perk. Associate discount for Macy's was great.

    Cons

    Hours were typical of any retail. Long shifts, sometimes late hours for holiday or extended sales. Lancome vendors were often demanding.

    Advice to Management

    Store management needs to work closely with vendor to establish a more consistent balance for the employee


  6. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Macy's full-time (More than a year)

    Pros

    Three some really great people there.

    Cons

    The Pay is very low

    Advice to Management

    Train your management team to treat associates with Respect.


  7. Growth, Opportunity, Career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Macy's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of room for growth.

    Cons

    Communication is an issue for SMs

    Advice to Management

    organize better


  8. Seasonal Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Holiday Sales Associate in Lake Grove, NY
    Former Employee - Holiday Sales Associate in Lake Grove, NY

    I worked at Macy's (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Rewards and Recognitions Also treat everyone to lunch for the successful days.

    Cons

    Only Minimum Wages with no raises.

    Advice to Management

    Not if you was a a Seasonal Employee.


  9. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macy's part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Macy's was a great place to work.
    I had a flexible schedule as a part-time employee which was helpful since I was a full-time student at the time.
    Great commission incentive in the shoes and suits department
    Managers were usually helpful and available.

    Cons

    I did not have benefits as a part-time employee.
    Minimum wage base pay--could be higher
    Managers were always busy so there was little instruction on improvements and few training tools.
    Very busy holiday seasons

    Advice to Management

    Managers have more check ins with your employees, include more training on new product lines. Allow sales associates time to be accustomed to new products.


  10. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Marietta, GA
    Current Employee - Sales Associate/Cashier in Marietta, GA

    I have been working at Macy's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very people loving environment and good co workers.

    Cons

    Just lots of pressure for sales goals etc.


  11. Great job

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macy's part-time (Less than a year)

    Pros

    Great place to work
    Very professional atmosphere

    Cons

    None that I can think of



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