Macy's

  www.macysinc.com
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Macy's Reviews

Updated Jul 27, 2014
All Employees Current Employees Only

2.9 4,306 reviews

64% Approve of the CEO

Macy's Chairman, President, and CEO Terry J. Lundgren

Terry J. Lundgren

(1,227 ratings)

48% of employees recommend this company to a friend

Review Highlights

Pros
  • The only "pro" about this job is the employee discount, but it isn't even that great(in 496 reviews)

  • The company offers some flexibility in terms of work/life balance(in 95 reviews)


Cons
  • If you don't push their credit card down the customers throat you get fired(in 326 reviews)

  • They promise a work/life balance but I have not figured that part out yet(in 100 reviews)

4,306 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    7 people found this helpful  

    You get out of it what you put in

    Sales Associate (Former Employee) Bethesda, MD

    ProsCo-workers & Management - the majority of the people I worked with were amazing. I am still close to one of my managers today and I consider her a mentor. If you work hard your managers will notice. This will make your experience better.
    Employee Discount
    Growth - I worked very hard during my time at Macy's and within six months had already received two promotions, which ended me working in the cosmetics department.

    ConsThe Macy's I worked at forced us to join a Union. Being a part-time employee getting paid a quarter above minimum wage, a Union was something I did not want to pour my money into.
    The customers; management at Macy's has given the customer way too much freedom for too long. Customers now know that if they treat an employee like dirt by complaining about something completely out of the stores control, they will be rewarded with a coupon or "Macy's Money" to help them remain loyal customers. This causes the employees to be treated like dirt on a consistent basis, and it is more prevalent during the holiday seasons.

    Advice to Senior ManagementBe more forceful with customers; the customer is not always right and it is time they were treated that way. Also, increase your starting base salary. A quarter above minimum wage is ridiculous for a sales job at Macy's (this is in Maryland); it's a large department store and when I worked there I had a multitude of tasks to complete within a shift and was always asked to stay overtime to help clean other departments. Minimum wage jobs should be left for teenager positions at small stores, not large department stores.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Macys experience

    Sales Associate (Former Employee) Coral Springs, FL

    ProsGreat helping clients (customers) and the ability to build a great communication with the staff. Discount was great and worked on everything!

    ConsMacys focus was always on opening up Macys card which I hated to badger the customers with

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Sales Associate Flex Team

    Part-Time Sales Associate (Current Employee) New York, NY

    ProsFlexibility to pick shifts when available, benefits when maintaining 20 hours per week. This allows that if you are short they average by the quarter, the 20% associate discounts and other deals.

    ConsLow pay, sometimes not always able to get shifts, however, once you get to know the various managers if needed you can come in an pick up hours.

    Advice to Senior ManagementCommunication to the part time and Flex Team of what's new promo, updates, and things we don't hear as a FT employee.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Sales Associate-different departments as needed

    Sales Associate (Current Employee) Sarasota, FL

    ProsOur top Manager jumps in and WORKS the floor-I've seen her resetting displays, pushing a rack down the aisle, even help me rebalance a display rack so no injury occurs
    I feel like the Macy's staff is extended Family, some have promotion to another store-feel like I'm losing family.
    When have problem, manager in charge available for advice and comes to help

    ConsRecovery-everyone expected to replace clothes to selling area, sounds easy, but when big sale times 4 or more go back racks. Never ending
    Times air is too warm-customers have complained hot in store. One customer commented trouble breathing
    Unable to sit during shift, would appreciate stool at register, feet get tired
    Expected to get credit cared application each day

    Advice to Senior ManagementPlease-more recovery staff! After big sale can look like hurricane blew through.
    Realize cost containment-please lower air so customers can shop and breathe
    Remember that some people are strrugling to pay bills, others want "points" for travel

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Comp & Benefits

    1 person found this helpful  

    Not enough compensation

    Anonymous Employee (Current Employee)

    ProsThe discounts are good, especially when there are big sales. The other employees also make it worth coming to work because their friendly.

    ConsI feel as though the employees work very hard to maintain the stores presentation but we don't get paid enough. From cleaning fitting rooms,to recovering the sales floor, handling customers and presenting star rewards as well as other promotions it gets a little overwhelming especially when the managers are constantly asking for more.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good

    Sales Associate (Former Employee) Los Angeles, CA

    Prosevery one is nice and provides great customer service

    Consthere aren't really any that i could think of work is work

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great for Retail

    Retail Sales Associate (Current Employee) El Cajon, CA

    ProsFlexible schedule, good pay for the work, co-workers are friendly, floor managers are supportive. On the sales floor the associate is fairly empowered to make decisions to help customers with issues without having to ask the manager for approval for very little thing. As far as retail jobs go, Macy's is a good place to work. I've been there about a year and most of the other associates are still there from when I started. You have a lot of flexibility about what department you want to work in. The managers are accommodating and do their best to keep employees happy.

    ConsCons to the job are mostly what I would consider typical throughout the retail industry...sales are sometimes slow and work can get dull. Coupons and sales can be confusing for customers, wasting time at checkout. Modern processes can actually be a hindrance to customers when they have to enter and re-enter information like emails and phone numbers. Too much pressure to add customer to Macy's marketing database. I don't like schilling for info so the customer gets a bunch of spam. (personal opinion only)

    Advice to Senior ManagementEnsure that your corporate team is getting their work done with employee matters. Consider more logical and comprehensive sales strategies. Maybe a more straightforward pricing approach.

    Yes, I would recommend this company to a friend

    1 person found this helpful  

    Macy's as a department store is very concerned with image.

    Anonymous Employee (Former Employee)

    ProsGood employee discount off the back end 20% on most purchases. Able to work independently within framework of job.

    ConsPerhaps upper management is too concerned with image and creating a buzz about the Macy's brand. The support staff are less valued than those at the stores or .com. Recent cutbacks and consolidations in staff roles. Goals, roles, increased automation changed the focus of the job.

    Advice to Senior ManagementImage seems to be a primary concern.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good resume builder, but terrible pay and hard work goes unnoticed.

    Sales Associate (Former Employee) Cleveland, OH

    ProsEmployee discount (20% off) when your statement arrives.

    Macy Money. When you open a charge they give you at least $3 store credit. The more you open in a month, the higher the incentive.

    Various work schedule for those who like to sleep in a bit. Good for those who dislike working 9 to 5.

    PTO is pretty good but there are some issues on when and how you can use it.

    Part-time status offers semi-health benefits like, dental, short/long term disability, and life insurance.

    Meeting new people and build up your connections.

    You work at Macy's! This is still a status symbol. Employers will look at this as, "Wow!"

    ConsTerritorial Sales Associates- Very aggressive! Know your selling zone and don't expect much teamwork. It's a dog eat dog world there.

    Favoritism among employees sometimes clicky.

    Limited advice from HR on career advancement.

    Your sales and credit accounts only matter. Integrity? It's definitely lacking. Some Sales Associates will try to sneak in a way to open credit cards. Most of the time, the customers didn't know they got a new charge opened even though they already have a Macy's Card. (Of course, the customers did have to punch in certain information. But still, it's not right.)

    Pay is criminal, minimum wage. This kind of work requires clients and processing orders over the phone and in person, and high and unobtainable sales goals. Therefore, the wage should start at $12.00/hr.

    Expect a negative yearly review. Everything was judged on how my supervisor thought I performed, not just sales. So, if you have a supervisor who doesn't like you or feels threatened by you because you work harder than your boss, then, you better be looking for a new job or they'll just bring you down with them.

    PTO- you CANNOT take any paid time off from November until January. Notta! So, you need to use it before November or you lose out! If you leave the company and take all your PTO, be warned, you will have to pay back some of those hours.

    Also, expect to work from Thanksgiving night (around 7 pm) OR on Black Friday. If you are scheduled on Thanksgiving, then you get an hour and a half each hour you are scheduled. If you are scheduled on Black Friday you do not and get screwed especially when you can't spend the holiday with family anyway. Those two days require a 10 hours shift, so be well rested for chaos.

    Hours- Some weeks you'll get 35 hours, then you'll get 6 hours. The pay check is very inconsistent, so I really suggest you have a regular full-time job instead of scraping pennies everyday and trying to find out what you can eat this week.

    Your attire must be all black except accessories and shoes. One day, I have actually received feedback that my style wasn't stylish enough. Well, when you make little money and you're running around hunting customers down and sweating like a pig it's a little hard. The day of working at a department store and looking pretty all the time and standing in front of the register is over.

    Advice to Senior ManagementDon't give extra work to employees who are already working hard enough. Go and talk to Sales Associates who aren't doing their job, especially recovery and product knowledge. What are you, afraid??

    Hovering also doesn't help, if you have nothing to do, why not lend a hand?

    Oh, managers. Listen to me bark. Now, do your job! I know that corporate breathes down your back anytime they visit, but don't you have an idea when they're coming? I understand corporate can make pop-in visits, but at least prepare your self when they come. Don't dump extra work at the last moment. Hide the racks! Straighten the perimeter! Check the fitting rooms! Are the displays up to par? Use your MAGIC on every customer. This is a frantic environment to work in when this happens. Chill out, and pace yourself with daily tasks so this doesn't happen. Refer to the first advice I said to management.

    Discuss any special tasks to your employees like, overtime, key days, other opportunities. etc. Don't just pick your special few. No one else can advance in the company like that.

    Monthly committee members are usually full-time employees who are over 40 years old. What's wrong not having a part-time or younger member? It's very unfair, and I don't feel comfortable giving feedback. When I discreetly gave feedback, people knew who I was and confronted me of the topic directly. I kept it discreet for a reason so my reputation wouldn't be at stake. But, they were eager to say the least. Please be careful what you say when giving corrective feedback, even if it's a private matter. There's lots of gossip and someone always wants a bite of that.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Not bad...but nothing to get excited about.

    Visual Trimmer (Current Employee) DFW, TX

    ProsThe discount on top of their never-ending sales is a definite pro...
    Everyone is fairly friendly and it's an easy environment to blend into. The job itself has the potential to be very interesting and productive with the right organization, planning , and leadership to follow.
    The job is easy-- not too much micromanagement- my immediate manager is very hands-on and involved in the day-to-day tasks of the job.

    ConsThe pay is low...but it is a retail environment.
    The training is not intimate at all- very formatted and it had very little bearing on the job I was to perform.
    It was totally impersonal--I had to sit in front of a computer for 6 hours--I thought I was going to die of pure boredom.
    There was no organized job related training-- I was subjected to a very unauthentic cheerleader type rally where I was introduced to the sales floor teams-- at meetings that had absolutely nothing to do with the job as visual trimmer.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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