Macy's

www.macysinc.com
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Macy's Reviews

Updated March 2, 2015
Updated March 2, 2015
5,743 Reviews
3.0
5,743 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Macy's Chairman & CEO Terry J. Lundgren
Terry J. Lundgren
1,724 Ratings

Review Highlights

Pros
  • the employee discount is good even though one must use their Macys card to get it (in 589 reviews)

  • The company offers some flexibility in terms of work/life balance (in 107 reviews)


Cons
  • They promise a work/life balance but I have not figured that part out yet (in 118 reviews)

  • There is a great deal of pressure to sell Macy's credit cards to customers (in 373 reviews)

More Highlights

Employee Reviews

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  1.  

    Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Puyallup, WA
    Former Employee - Sales Associate in Puyallup, WA

    I worked at Macy's part-time (less than a year)

    Pros

    The 20% employee discount is great, especially on top of sales. It depends on what department you're working in, but most areas are fun. It all depends on your attitude - customers and employees with definitely have bad attitudes and try to drag you down with them, but as long as you remember that you don't know what that person is dealing with to make them so nasty, you can usually get through the day.

    Cons

    Retail is the worst. Customers are nasty a lot of the time, as are employees. Management will yell at you for things you didn't do and they don't care for an explanation. There are always those employees who absolutely LOVE the company and will do everything by the book - even at the customer's expense, which just seems to go against "customer service" standards. Credit cards are a requirement of the job and if you don't get so many within a certain time period, you will be fired. The attendance policy is bogus, as well. It is based on a "points system" in which you are given so many points (usually 3 to start out with) and if you're late you lose 1/2 a point, if you have to call out - even with a legitimate excuse and a doctor's note - you still lose 1 point. If it's a weekend, it's 2 points. When you get to 0, you're fired on the spot, that's it. Also, since Macy's isn't unionized, there are no raises - even after you've been there for a few years - and no way to argue your case with management. If you work in the cosmetics department, the sales associates there are extremely sharky and aggressive and management does nothing to quell these tactics.

    Advice to ManagementAdvice

    Management should actually invest time in the employees and get to know who they are instead of treating them as numbers who are there to take money for the company. They should actually be present on the sales floor instead of hiding away in their offices - if they force employees to make customers sign up for credit cards and then scold you if the store doesn't have it's quota, management should be out on the floor speaking to customers and trying it themselves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 98 people found this helpful  

    Retail Sales Associate - Read this if you're interested or recently already got a job as a sales associate at Macy's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate

    I worked at Macy's part-time (more than a year)

    Pros

    1) Flexible Scheduling - If you were scheduled a shift that you can't do (drops down 3 or 4 weeks of work schedule), you can advertise your shift but you have to do it right away so other associates that wants to pick-up hours can take that shift and you'll be clear of that shift. I say do it ASAP because if you do it later then nobody would want to pick up a last minute shift
    2) Pick-up shifts - Okay listen carefully! Shifts drops down EVERY friday but the picking up is Saturday. The executive office will tell you that you're allowed to start picking up Sunday morning. From experience and other associates telling me, you can start picking up Saturday at 7am SHARP. Be ready at 6:59am. Open/available shifts comes from the office (due to big sale events, they need more than usual associates working) AND from full time associates. They get their schedule AND advertise/pick-up shifts on the same day. So they get to advertise their shifts early bird style.
    3) Part-time Options - There are 5 different types of part-time option: Option 1, 2, 3, 4, or 5. I'm not really familiar with Option 1 or 2. Option 5 gets 3-8 hours, Option 4 gets 12-20 hours, Option 1 and maybe 2 are full time which gets 32-38 hours. NOTE: The minimum to maximum hours for each option will be the scheduled shifts. The only way for you to get MORE hours is when you pick up later on. AND during the holidays of course. For example: As an option 5 you'll be scheduled 5 hours. When its time to pick up you, picked up, let's say, 9:45am-1:45pm (4 hours). So add that to your scheduled hours for that week, you have 9 hours. It's not a lot but thats why you gotta be a pro at picking up shifts. Holidays will do you good.
    4) Pay Frequency - Weekly!
    5) Associates/Co-workers - You will meet friends along the way. You'll see the good and the bad. You'll see who you get along with, stick with them. And stay away from those ones with nasty attitude.
    6) Good for people starting out in retail. You will really learn a lot.
    7) More hours Opportunity - I'm not really sure if this falls under pros or cons but I'll mention this anyway. Sometimes the store will be short on associates (called out, left early, etc.) and the managers will ask their associates on the floor if they would like to stay until a certain time. I said I wasn't sure if this was good or bad only because some people like the extra hours AND some probably already worked a long day and they don't want to stay any longer for that day. Oh and some has plans after their shift. Sometimes though it gets annoying, people just wanna go home and rest you know.
    8) Associate Discount - it's okay. It has its perks

    Cons

    1) Minimum wage. You'll probably get a small raise later maybe a year or two. But it's not much of a raise, a couple cents.
    2) "Sales Associate" - You pretty much do everything. You ring on the register, do returns, check fitting rooms, put back clothes. There are some days when you're the only one working in one department and it's not busy at all, and you'd go to the fitting rooms to check. I swear everytime I leave the service desk to do that, a customer will always show up when I'm not there. Really?? When you get out of the fitting room you see them and you have to run to them before they get impatient and leave.
    3) Catty associates - The full time associates that have been working there for ages (literally like 20 years or something) are very very protective and competitive over their sales goal. If there is a full time and a part time scheduled for one department (1 service desk with 2 registers maybe) you sure as hell bet that the full time will stay and hog the register while you have to put stuff back. My advice: Don't let them step all over you! They have goals to make, but so do you! If they ever tell you that they have to make their sales goal because they're full time, tell them that you do too! It's not always like this with every single associate. With the people I worked and got along with we took turns because we know how competitive ringing goes around. We helped each other out. I hope the same goes for you.
    4) Opening a credit - As a Macy's Retail Sales Associate, you are required to open credits - which is part of the job so it's fine. BUT the part that is not fine is when the managers constantly remind and tell you to open credits as they walk around the store and they see you. It's okay to tell me once or twice about it but it's NOT okay when you shove it down my throat. I know I have to get credits but you don't have to tell me like I'm deaf or disabled. Managers can sometimes make you feel like you're not trying your best with opening it, in other words, incompetent. It has great incentives, don't get me wrong. But please, ease on with the nagging. We're trying our best but not everyone wants to open one for reasons such as: bad credit, closed macys card to decrease payments/interest fee, not interested in opening one at all!
    5) Department assignment - Be careful on which departments you pick up when you try to get hours. Other departments are the best but some are just so boring and dead. My only advice is to keep yourself busy even if it's something you don't want to do. At least you're doing something.
    6) For people who wants to gain retail experience and some cash, this is the place for you. BUT if you want to make this your career, there's no future here for you. Some associates (mostly full time) have been here for the longest time and this is the only job for them, so just understand when they get too competitive or catty with ringing people out - that's pretty much their life.
    7) Easily burn out! - Take a day off or two, you will need it.

    Bottom line:
    Every company/employer has its pros and cons, but don't be discouraged. A good work experience is great for future jobs. Remember, work is work. You can't be picky. Overall, Macy's is alright.

    Advice to ManagementAdvice

    No. I'm not going to tell YOU how to do your job. It is your responsibility to look into things or situations that needs improvement. You should know what they are IF you really do pay attention to your associates.

    No opinion of CEO
  3. 2 people found this helpful  

    Not the best company to work for, but you'll learn a lot about retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Macy's part-time (less than a year)

    Pros

    One of the best things about working for Macy's is that you can choose your own schedule. Not need to ask to have a day off or having to think up an excuse to call out for the day, because everything is online. Of course, they do schedule hours throughout the week but it's a very flexible company.
    Also you learn a lot about how a retail store works. It would be a great first job for anyone.

    Cons

    Sometimes it feels like you're not getting paid enough for how much you do. You must keep the floor clean, help customers, persuade others to open Macy's cards, etc all for 9.00 per hour. At the end of an extremely long 7.50 hour shift where you get paid less than 60.00 after taxes it feels like it's not worth it.
    Also feel like a lot of the senior staff are a little stuck up. Could be just the Macy's I work at though.

    Recommends
    Neutral Outlook
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  5. 1 person found this helpful  

    It is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macy's

    Pros

    Meeting new people, the employees and the job

    Cons

    So much to do in so little time

    Advice to ManagementAdvice

    be more understanding when ones goal isnt met.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    low salary payment and high expectation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Minneapolis, MN
    Former Employee - Sales Associate in Minneapolis, MN

    I worked at Macy's

    Pros

    flexible schedule and online schedule

    Cons

    Salary is really low and expectation is very high.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great entry level job buthe poor pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macy's

    Pros

    You'll get Taleo ATS and Peoplesoft experience, great employee discount, and management is pretty laid back and understanding of medical or family emergencies.

    Cons

    Pay and pay increases are lousy. Insurance is Cobra and a pretty bad deal. Lack of promotional opportunuties and those promoted say pay increases are minimal.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Macy's

    Pros

    benefit is good,good discount for employee

    Cons

    time is flexibility,coworkers are friendly

    Advice to ManagementAdvice

    good

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Loved working for Macy's!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Impulse Trendsetter in Louisville, KY
    Former Employee - Impulse Trendsetter in Louisville, KY

    I worked at Macy's part-time (less than a year)

    Pros

    Loved the Magic Selling, working with customers, opportunities for advancement

    Cons

    On your feet all day, sometimes not enough staff to handle the amount of work

    Advice to ManagementAdvice

    Listen to your floor staff members...they have the key to what you need to do with staffing and organization.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Making Magic!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Handler in New York, NY
    Current Employee - Merchandise Handler in New York, NY

    I have been working at Macy's full-time (more than 3 years)

    Pros

    Very organized
    Union based
    Room for growth and opportunity to learn all aspects of retail.

    Cons

    Non-comeptitive salaries
    Vendors should have more say on the pay rate that their vendor-paid representatives receive without say from HR whom often does not know the extreme talent of said employees.

    Advice to ManagementAdvice

    Work is about money- but also having a soul is important. Employees are people with lives. Understanding, compassion, and reality checks would be kosher to obtain.

    Recommends
    Positive Outlook
  11.  

    Great team, great opportunity to grow, work life balance can be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Assistant in New York, NY
    Former Employee - Product Assistant in New York, NY

    I worked at Macy's full-time (more than 3 years)

    Pros

    Loved the people! I worked at Macys Merchandising Group and the people I worked with were great. If you work hard and make yourself visible, you can grow.

    Cons

    If you work hard and dont speak up about advancement, you will stay right where you are for a LONG, LONG time. They love vocal people. You will work hard, and they can improve with work/life balance for their associates.

    Advice to ManagementAdvice

    Encourage work life balance, dont be so obvious with favorites.

    Recommends
    Neutral Outlook

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