Macy's Reviews

I have been working at Macy's part-time for more than 3 years

Pros – Some advantages are helping out customers, getting discounts, choosing and advertising working hours

Cons – The job can get a bit stressful sometimes but I'm satisfied with the position

Advice to Senior Management – The Macy's Management is doing an amazing job, no complaints. Keep up the good work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Macy's part-time for less than a year

Pros – The discount (20%) on items is nice and they're good about working with your schedule if you're part-time. I had another job at the time, so they delivered on their promise of only scheduling me for 19 hours each week and only 4 days a week. I liked working in the quiet departments -- women's dresses, men's collections (i.e., the expensive stuff), home furnishings -- because the shoppers were usually more polite.

Cons – Most of the sales associates were full-time and, when it would come up in conversation that I was only part-time/summer, they seemed a bit dismissive. I got the vibe from some of them that it was because I wasn't treating the job like a career -- just a summer job until I went back to college.

When working in a department one day, the other two sales associates were talking about their schedules/lunch breaks. One asked me if I was working an 8-hour shift and, when I said I only had a 4-hour shift that day, she asked in an irritated voice, "Well, can you stay for 8 hours?" Since she had no control over my schedule (and I could only work a certain number of hours), it seemed presumptuous of her to assume that she could just ask me to stay because of her and the other associate's schedules. Later, I heard her complaining to another associate, "Well, *she* [me] is leaving at three" -- as if I couldn't hear her.

Macy's also doesn't assign you to a department when you're new -- you float from department to department where they need coverage. This seems like somewhat of a backward strategy, since you don't have a chance to get comfortable with everything before you get moved to another department. The sale days are also crazy and really tough if you're brand-new.

I worked the kids' department summer sale on my third day and it was insane with all the discounts to plug in and multiple codes to scan for every item. I got a nice comment card from a customer, but I still shudder just thinking about it.

Advice to Senior Management – Give employees who haven't done retail basic tips like, "Regularly check fitting rooms for clothes that need to be rehung." I'd never worked retail (which they knew based on my résumé), but they never went over procedures like that. I also didn't know that the women's dress department sales associate unlocks the front doors of the store in the morning, since no one ever told me. They finally told me when we opened for business -- someone came running over and said I had to unlock the doors. Basically, there's a lack of communication -- at least in this store -- if you're not a full-time employee on the inside track.

No, I would not recommend this company to a friend

I have been working at Macy's part-time for more than a year

Pros – Love working for this Company.

Cons – Only get enough hours....so you don't qualify for the benefits....no benefits for part time workers...

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Macy's part-time

Pros – you get Commision. thats about it

Cons – long hours on your feet, always reminding you to get customers to open stupid card. just wasn't for me

I have been working at Macy's part-time for more than a year

Pros – -The discount is wonderful. We can use the coupons the customers get in the mail plus the Macy's money we earn from opening accounts PLUS our 20% employee discount. I got some designer handbags for really cheap because of this.

-The scheduling system is very convenient. You can rearrange your schedule to work around your life. Picking up hours/advertising/swapping.

Cons – -Some of the managers can put unbelievable pressure on you to open credit cards. They will go above and beyond even if some customers do not have valid social security numbers, they will tell you to put in their passport number or something which to me sounds very sketchy being that can be someone's real social security!

-At least in my stores, there was never enough coverage in our department for the big sales. There would be three people ringing trying to break the crazy lines, and no one to clean up/assist the other customers on the floor. And when our customer service score dropped they wondered why.

-Little pay for the amount of work

-During inventory I worked a 12 hour shift with just a 30 minute break that I took on my own without a manager informing me to (wiggled my way out of there)

-Coupons sometimes do not work durin the big sales because items are specials. The customers get very frustrated on us and claim it is false advertising, which I have to agree with to a certain extent.

Advice to Senior Management – Spend some time on the floor and not in the office and you will change your ways. The "employment engagement survey" is not the best way to change the ways of the company.

Yes, I would recommend this company to a friend

I worked at Macy's part-time for more than a year

Pros – i was an on-call there while i was in college and i got a lot of hours. if you were willing to work you could really rake up some hours. by being an on-call i didn't have a minimum of credit cards to open so it was smooth sailing that way. if you get in good with a manager of a certain dept you can get even more hours. you work in every single dept in the store at some point.

Cons – it can be REALLY boring depending on which department you're in. being on your feet all day SUCKS. dress furnishings (men's ties and such) is super boring.

macy's WILL work the crap out of you if you let them.

nasty, uppity customers in short hills. customers will bang on counters, yell at you over coupons, throw clothes at you, not pick up after themselves...you need a lot of patience.

sometimes you feel like you're in a cult because of all the black you wear and if you ever ask a manager how their day is they say, "OUTSTANDING." they hassle you about opening credit cards.

macy's returns EVERYTHING. it's crazy. they don't want to upset customers so they take it a little too far sometimes.

Advice to Senior Management – management was pretty good as far as retail goes. they made sure you took your breaks mandated by law.

Yes, I would recommend this company to a friend

I worked at Macy's full-time

Pros – not great pay but good corporate work environment

Cons – very difficult to grow and be promoted

I have been working at Macy's full-time for more than a year

Pros – I loved working with all of my counter mates and cosmetic girls. Our department was like a family. The technology at Macy's is also unparalleled. They have great registers and ordering systems which make transactions very smooth. I mostly enjoyed the morning rallies which boosted optimism and gave us our focuses for the day.

Cons – Working in sales or retail in general is usually very taxing, however Macy's is especially hard on their sales employees. You are expected to get a certain number of credit transactions opened every week and you have to achieve your sales goals daily in order to get a decent scorecard. They then use the scorecard to rate you as an employee. They are sometimes unfairly negative with employees when there are no customers in the store. Also, the late and holiday hours are the worst! Our store was always open at least till 10pm or 11pm, sometimes midnight during the holidays.

Advice to Senior Management – Try to be a little more empathetic with employees who struggle to make sales. Sometimes the sales goals are really unfair!

No, I would not recommend this company to a friend

I worked at Macy's part-time

Pros – Great coworkers and decent managers and merchandise

Cons – No pay raise, had to push company credit card.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Macy's full-time for less than a year

Pros – Plenty of advancement opportunities, great team

Cons – Low pay, high expectations in short time frame

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company