Macy's Reviews

Updated September 15, 2014
Updated September 15, 2014
4,628 Reviews
2.9
4,628 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Macy's Chairman, President, and CEO Terry J. Lundgren
Terry J. Lundgren
1,332 Ratings

Review Highlights

Pros
  • The only "pro" about this job is the employee discount, but it isn't even that great (in 496 reviews)

  • The company offers some flexibility in terms of work/life balance (in 95 reviews)


Cons
  • If you don't push their credit card down the customers throat you get fired (in 326 reviews)

  • They promise a work/life balance but I have not figured that part out yet (in 100 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Store Management Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Management  in  Dublin, OH
    Former Employee - Store Management in Dublin, OH

    I worked at Macy's as an intern for less than a year

    Pros

    -A very broad and enriching experience
    -Given crucial store operations responsibilities

    Cons

    -Long hours
    -You get thrown into the fire fast

    Advice to ManagementAdvice

    Increase the internship from 8 weeks to 10 weeks

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Holiday worker, good job with good pay...great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser  in  Short Hills, NJ
    Former Employee - Visual Merchandiser in Short Hills, NJ

    I worked at Macy's as a contractor for less than a year

    Pros

    Discounts. Wore all black. Decent pay. Great benefits.

    Cons

    Favoritism! There was alot of favoritism at this location at the time.

    Recommends
    No opinion of CEO
  3.  

    I really missed the early days as Dayton's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Macy's full-time

    Pros

    It was just a paycheck.

    Cons

    No advancement opportunity during corporate takeover.

    Advice to ManagementAdvice

    Don't undervalue the worker bees.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Better than most part-time jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Champaign, IL
    Current Employee - Sales Associate in Champaign, IL

    I have been working at Macy's part-time for less than a year

    Pros

    Can work in different departments other than your assigned department, very easy online scheduling system, plenty of other employees to pick up your shifts, part-time can work up to 30 hours a week

    Cons

    difficult to get ahold of managers, sometimes would have to wait for a long time with a customer for a manager and customers would grow impatient, not much training for new hires (learn as you go)

    Advice to ManagementAdvice

    be aware of where the newer employees are and try to be reachable to them because they will have the most questions and issues with the system

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    a job at macys; not what i expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Tukwila, WA
    Current Employee - Sales Associate in Tukwila, WA

    I have been working at Macy's part-time for more than a year

    Pros

    Cant think of anything aside from the flexibility with the schedule and the sales.

    Cons

    workload vs pay rate, rarely any help sent from recovery, lack of associates, always a shortage,
    more than a few disliked managers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    nice experience but lack of friendliness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Macy's part-time for less than a year

    Pros

    the paycheck every week

    Cons

    horrible environment and horrible scheduling

    Advice to ManagementAdvice

    lack of management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Jawbone Customer Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at Macy's full-time for less than a year

    Pros

    It's a nice facility for a call center

    Cons

    Terrible communication: No one knows what is going on or what to tell new hires. As new hires, we were in a 2 week training class for 4 weeks. I was never told who my supervisor was or get "phone certified" before they through me into a "graduation" . Terrible training: Trainers were never on the same page. Trainers were barely even in the room. They never set an expectation on what was to happen next. They went very far out of their way to ignore me when I needed assistance. Terrible planning

    Advice to ManagementAdvice

    Redo your entire training program. Hire better trainers or stick them in a class on how to train people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    A great place to start but not to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Macy's part-time for more than a year

    Pros

    There is a lot of things to do and the people are friendly usually. There is always work if you do work.

    Cons

    There is a lot of repetition after a while of working there and everything is driven by numbers rather than the actual situations. With that being said, it may be difficult to gain hours even with a large amount of work.

    Advice to ManagementAdvice

    Please better vet who you higher to oversee operations.

    Recommends
    No opinion of CEO
  10.  

    On call hours few and far between

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandiser  in  Thousand Oaks, CA
    Current Employee - Merchandiser in Thousand Oaks, CA

    I have been working at Macy's part-time for less than a year

    Pros

    I learned lots about retail and how to deal with challenging situations, which was quite a plus for me. It literally felt like I got years of experience working there in just a few months.

    Cons

    Not enough hours and quite a bit of disorganization that made the job more difficult at times than it should have been. There was one time I was asked to extend for an hour and was not compensated for it.

    Neutral Outlook
    No opinion of CEO
  11.  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Counter Manager
    Former Employee - Cosmetics Counter Manager

    I worked at Macy's full-time for more than 3 years

    Pros

    They always have wonderful sales, discounts and coupons.

    Cons

    Terrible management, long hours and no employee appreciation. Management can be very clickish and lie like rugs.

    Advice to ManagementAdvice

    You need more qualified people with management history and not just promotion of a sales associates.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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