Macy's Reviews in Richmond, VA

Updated July 20, 2014
Updated July 20, 2014
4,510 Reviews

2.9
4,510 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Macy's Chairman, President, and CEO Terry J. Lundgren
Terry J. Lundgren
1,296 Ratings

Review Highlights

Pros
  • The only "pro" about this job is the employee discount, but it isn't even that great (in 496 reviews)

  • The company offers some flexibility in terms of work/life balance (in 95 reviews)


Cons
  • If you don't push their credit card down the customers throat you get fired (in 326 reviews)

  • They promise a work/life balance but I have not figured that part out yet (in 100 reviews)

More Highlights

9 Employee Reviews Back to all reviews

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  1.  

    Not bad for a LP job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Prevention Detective  in  Richmond, VA
    Former Employee - Loss Prevention Detective in Richmond, VA

    I worked at Macy's part-time for less than a year

    Pros

    The store overall had good workers that would listen and perform LP policies.
    The LPM was a good one, had good knowledge.
    Basically make my schedule with a few exceptions.

    Cons

    Camera systems were dated.
    Good boss, but did use me as a reason for him to work early shifts.
    Boss didn't answer his phone much.

    Advice to ManagementAdvice

    Support your LP staff a little more. Remember what it was like when you were in the shoes and work that.

    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Worked in the HR department of store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Macy's Administrative Support Associate  in  Richmond, VA
    Former Employee - Macy's Administrative Support Associate in Richmond, VA

    I worked at Macy's part-time for less than a year

    Pros

    Store manager and most department managers were really great individuals genuinely trying to meet the demands of the job.

    Would recommend as a quick job in a pinch. A good option for someone wanting to move up into management or find a management training program.

    Cons

    Poor compensation. The sales quotas are very high and the rewards for meeting them is insulting. Only a livable wage if you are management or in a commissioned position- Which are a very limited positions.

    Too many tasks on the office side. Macy's seems to be cutting costs on labor with slumped sales. This lead to having to juggle too many tasks with too few hours. Coupled with the poor compensation, the job wasn't worth it.

    I was sorry to see great managers (in my location) in the store have their hands tied to solve problems due to the inflexibility of the business model set out by Macy's corporate.

    Advice to ManagementAdvice

    Try to find ways to encourage and reward employees so you wont lose them to apathy or lack of attendance. The money and Macy's rewards are very small and not motivating.

    Macy's corporate needs to find ways to empower store management, regain control over the scheduling of their own employees and offer more motivating rewards. Macy's HR department needed better training and more hours to meet the varied demands of the job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Macys so different from what it use to be. Major Change is needed .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Richmond, VA
    Current Employee - Sales in Richmond, VA

    I have been working at Macy's full-time for more than a year

    Pros

    I cant think of anything aside from the discounts, the sales, the customers and fellow associates. You also have the option to select your work availability .

    Cons

    everything,mamagememt,lack of associates. To grow your customers you have to grow your team to accommodate. and really care about the customer,not just because you are in competition with other stores. It has to be about more than the $$ and the Macys Star REWARDS AKA Macys credit card.

    Advice to ManagementAdvice

    Hire Hire Hire ..one person cant assist 5-10 customers at one time ,nor can you open the doors on A super Saturday with one person and expect to receive a good survey. Theres no magic in that philosophy accept to save money and put more in corporate pockets.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    okay, but not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Richmond, VA
    Current Employee - Sales Associate in Richmond, VA

    I have been working at Macy's part-time for more than a year

    Pros

    useful employee discount
    learn a lot about retail
    sense of community
    online schedule program makes it easy to plan your own work schedule

    Cons

    difficult to advance/they only promote you if you open a lot of credit cards
    too many responsibilities
    not enough staff
    confusing sale signs make it difficult to explain to the customer how the prices work

    Advice to ManagementAdvice

    seriously you can't give the associates a million responsibilities and then not schedule/hire enough people to work. a big problem at my store is lack of staff but when customers can't find someone to help them because everyone is already busy helping someone else, we get blamed for not being "visible and willing to assist." hire. more. people. you definitely have enough money to do it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Poor training, impersonal and confusing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Sales Associate  in  Richmond, VA
    Current Employee - Seasonal Sales Associate in Richmond, VA

    I have been working at Macy's part-time for less than a year

    Pros

    Online computerized schedule, weekly paycheck.

    Cons

    Misleading and inconvenient shift scheduling for seasonal employees, lack of appropriate on the job training, confusing store markings of pricing and merchandise organization, lack of direct manager, impersonal.

    Advice to ManagementAdvice

    Communicate store specials/updates/information to employees so that they will be able to answer customer questions. Don't mislead employees by telling them they can select their shifts and then pre-scheduling them for everything.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great expereince if you want to work in retial

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Maangement Intern  in  Richmond, VA
    Former Employee - Store Maangement Intern in Richmond, VA

    I worked at Macy's as an intern for less than a year

    Pros

    Awesome mentors
    Good info from people who have been with the company for a while

    Cons

    A lot of pressure coming in as a management intern

    Advice to ManagementAdvice

    Get more interns! Expand the program

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work if you can get full time...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Prevention Detective  in  Richmond, VA
    Former Employee - Loss Prevention Detective in Richmond, VA

    I worked at Macy's part-time for less than a year

    Pros

    I had a great boss, he would show me how it's all done. I also, for the most part, made my schedule. The associates I worked with were good. Some didn't listen to policy, but it would get corrected.

    Cons

    I was told I would get part time a few months after I was hired and also depending on my performance. I was also told I would have a review and it would lead to more money. Both never happened. Pay could of also been better.

    Advice to ManagementAdvice

    the workers that shine are going to shine, but let those people have what they have earned...

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Not a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Cosmetics Sales Associate  in  Richmond, VA
    Current Employee - Cosmetics Sales Associate in Richmond, VA

    I have been working at Macy's

    Pros

    You get make up The people I worked with were very nice and supportive.

    Cons

    They want so many credit cards open Management supports bad behavior when it comes down to getting sales anything goes as long as you meet your goals. Management allowed counter manager to be overly greedy with her sales leaving her team behind just as long as she made her goals. Their were lots of fights because of commission Employees wanted to make that comission. Hours not flexible. If you have anyone sick in your family and have to care for them DO NOT WORK for this company. Macy's is first family is last.

    Advice to ManagementAdvice

    Management needs someone to check on them and verify that the employees are being treated fairly the small man on the totem pole gets left behind and no one cares

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Ok Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate  in  Richmond, VA
    Former Employee - Sales Associate in Richmond, VA

    I worked at Macy's

    Pros

    they pay every week which is great! the employee discount is nice as well. work in a nice environment with good people

    Cons

    all black uniform. to get the employee discount you have to open a macy's credit card. the customers can be rude at times

    Advice to ManagementAdvice

    less exclusions on the coupons. change the dress code to some thing more flexible. offer better hours to those that want want more

    Recommends
    No opinion of CEO

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