Macy's Reviews

Updated May 6, 2015
8 reviews filtered by
  • Valley Stream, NY
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2.9
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Recommend to a friend
Approve of CEO
Macy's Chairman & CEO Terry J. Lundgren
Terry J. Lundgren
1 Rating

Pros
  • 2- Employee discount (on top of store markdowns) is a wonderful thing (in 589 reviews)

  • hours are balanced for work life balance (in 107 reviews)

Cons
  • There is no work life balance as the company struggles to compete with other stores by offering lame OneDay sales with peculiar hours (in 118 reviews)

  • Morning meetings consisted of the store manager basically telling you to "push" store credit cards on customers (in 373 reviews)

More Pros and Cons

8 Employee Reviews

Sort: Popular Rating Date
  1. Customer service.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Valley Stream, NY
    Current Employee - Customer Service Representative in Valley Stream, NY

    I have been working at Macy's

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Clothes we have for customers to were.

    Cons

    When we run out of merchandise for guests.

    Advice to Management

    Work hard and ask questions.


  2. Helpful (1)

    Like/Strong Hate Relationship With Macy's

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Associate in Valley Stream, NY
    Former Employee - Support Associate in Valley Stream, NY

    I worked at Macy's part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Weekly Pay (whoop whoop!) Discount (But its only 10%, so its a con as well -- 10% is nothing in Macy's) Family Like Atmosphere -- Being around my co-workers made the day fun and go by faster, especially because we worked early mornings.

    Cons

    Horrible Pay & Discount. Its kind of crazy that Macy's only pays minimum wage. I was seasonal and only looking for some pocket cash so I didn't complain at first, but permanent part timers were paid the same. Some co-workers and even managers were very shady. There are two different Macy's in the mall, and they do not work with each other, instead employees on one side feels superior to the other. The way this particular store runs, its not worth the trouble.

    Advice to Management

    INCREASE PAY. Managers need to learn to respect ALL WORKERS. That 'Manager' title doesn't mean you can talk down to associates. Need more advancement opportunities, and also give priority employment to old seasonal workers trying to come back before brand new applicants


  3. Very understaffed and a poorly run facility.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Valley Stream, NY
    Current Employee - Retail Sales Associate in Valley Stream, NY

    I have been working at Macy's part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The knowledge of some of the associates is impeccable and helpful.

    Cons

    The managers are not very professional, shouting out every new account opened on their walkie talkies. The store is understaffed on key days due to employees who do not want to be stressed on these days.

    Advice to Management

    Consider putting more liability on all associates, not only the few that do the work.


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  5. Horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-Time Sales Associate in Valley Stream, NY
    Former Employee - Part-Time Sales Associate in Valley Stream, NY

    I worked at Macy's part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I enjoyed interacting with the customers.

    Cons

    There is no efficient structure and organization. Managers and the higher ups talk to employees as if they're children. The Valley Stream Macy's is such a joke. No hours were available for weeks. I never met my manager. Never set a schedule. After I was hired I was left on my own. Don't get me wrong I'm an adult, and can figure things out...but management was not helpful period.

    Advice to Management

    Be more on top of your stuff. Treat associates with respect. We are not your children, this is not a school or boarding school. We are all on the same side with the goal of giving great customer satisfaction and obtaining sales. Work WITH your associates, not against them.


  6. Team work doesn't always make the dream work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Valley Stream, NY
    Former Employee - Sales Associate in Valley Stream, NY

    I worked at Macy's full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    I loved the people I worked with. As a sales associate you learn a multiple amount of customer service techniques. The discounts offered on the employee website for cellphone bills, Broadway shows, rental cars, etc.

    Cons

    Outrageous sales goals, not enough associates working on sales days, too much responsibility for a sales associate, low pay, low raises. Too much competition when it comes to picking up hours. Attendance system is questionable and possibly illegal???

    Advice to Management

    Managers are too dependent on Associates.


  7. Helpful (2)

    Not what it's expected to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Valley Stream, NY
    Current Employee - Sales Associate in Valley Stream, NY

    I have been working at Macy's part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get paid every week, great customer service experience for your resume, discounts, opens you up to a lot of information with different clothing brands and appliances.

    Cons

    Pretty low salary for a billion dollar corporation, A lot of favoritism, no progression for seniority employees, Not too many hours, could be an unfair work environment

    Advice to Management

    Raise salary and improve on progression


  8. Learned a lot only working there for 4 months, relaxed environment for me

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Merchandiser in Valley Stream, NY
    Current Employee - Visual Merchandiser in Valley Stream, NY

    I have been working at Macy's part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    a lot of the managers are nice, just do what you have to at work and you will have no problems

    Cons

    Its retail so customers are always going to be rude at times, retail jobs are extremely boring

    Advice to Management

    have a better hiring process, Stop having people wait 10 weeks before they know if they are hired or not. People don't want to wait 3 weeks for interview process and then another 2 weeks just to know if they have the job. Also I was told i would have a second interview but never got a call back, i called back every other day and still got the same run around.


  9. Improvements are needed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - On Call Beauty Advisor in Valley Stream, NY
    Current Employee - On Call Beauty Advisor in Valley Stream, NY

    I have been working at Macy's part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Cosmetics Reputation Great on resume Benefits Flexibility to an extent

    Cons

    Salary sucks Attendance points Coworkers Security is horrible



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