Macy's Reviews

Updated March 25, 2015
7 reviews filtered by
  • Valley Stream, NY
  • Any Job Title
3.2
7 Reviews
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Macy's Chairman & CEO Terry J. Lundgren
Terry J. Lundgren
1,790 Ratings

7 Employee Reviews

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  1. Customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Valley Stream, NY
    Current Employee - Customer Service Representative in Valley Stream, NY

    I have been working at Macy's

    Pros

    Clothes we have for customers to were.

    Cons

    When we run out of merchandise for guests.

    Advice to ManagementAdvice

    Work hard and ask questions.

    Recommends
    Positive Outlook
  2. Very understaffed and a poorly run facility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Valley Stream, NY
    Current Employee - Retail Sales Associate in Valley Stream, NY

    I have been working at Macy's part-time (more than a year)

    Pros

    The knowledge of some of the associates is impeccable and helpful.

    Cons

    The managers are not very professional, shouting out every new account opened on their walkie talkies. The store is understaffed on key days due to employees who do not want to be stressed on these days.

    Advice to ManagementAdvice

    Consider putting more liability on all associates, not only the few that do the work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-Time Sales Associate in Valley Stream, NY
    Former Employee - Part-Time Sales Associate in Valley Stream, NY

    I worked at Macy's part-time (less than a year)

    Pros

    I enjoyed interacting with the customers.

    Cons

    There is no efficient structure and organization. Managers and the higher ups talk to employees as if they're children. The Valley Stream Macy's is such a joke. No hours were available for weeks. I never met my manager. Never set a schedule. After I was hired I was left on my own. Don't get me wrong I'm an adult, and can figure things out...but management was not helpful period.

    Advice to ManagementAdvice

    Be more on top of your stuff. Treat associates with respect. We are not your children, this is not a school or boarding school. We are all on the same side with the goal of giving great customer satisfaction and obtaining sales. Work WITH your associates, not against them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Team work doesn't always make the dream work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Valley Stream, NY
    Former Employee - Sales Associate in Valley Stream, NY

    I worked at Macy's full-time (more than 5 years)

    Pros

    I loved the people I worked with. As a sales associate you learn a multiple amount of customer service techniques. The discounts offered on the employee website for cellphone bills, Broadway shows, rental cars, etc.

    Cons

    Outrageous sales goals, not enough associates working on sales days, too much responsibility for a sales associate, low pay, low raises. Too much competition when it comes to picking up hours. Attendance system is questionable and possibly illegal???

    Advice to ManagementAdvice

    Managers are too dependent on Associates.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    Not what it's expected to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Valley Stream, NY
    Current Employee - Sales Associate in Valley Stream, NY

    I have been working at Macy's part-time (more than 3 years)

    Pros

    You get paid every week, great customer service experience for your resume, discounts, opens you up to a lot of information with different clothing brands and appliances.

    Cons

    Pretty low salary for a billion dollar corporation, A lot of favoritism, no progression for seniority employees, Not too many hours, could be an unfair work environment

    Advice to ManagementAdvice

    Raise salary and improve on progression

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. Learned a lot only working there for 4 months, relaxed environment for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandiser in Valley Stream, NY
    Current Employee - Visual Merchandiser in Valley Stream, NY

    I have been working at Macy's part-time (less than a year)

    Pros

    a lot of the managers are nice, just do what you have to at work and you will have no problems

    Cons

    Its retail so customers are always going to be rude at times, retail jobs are extremely boring

    Advice to ManagementAdvice

    have a better hiring process, Stop having people wait 10 weeks before they know if they are hired or not. People don't want to wait 3 weeks for interview process and then another 2 weeks just to know if they have the job. Also I was told i would have a second interview but never got a call back, i called back every other day and still got the same run around.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. Improvements are needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - On Call Beauty Advisor in Valley Stream, NY
    Current Employee - On Call Beauty Advisor in Valley Stream, NY

    I have been working at Macy's part-time (less than a year)

    Pros

    Cosmetics
    Reputation
    Great on resume
    Benefits
    Flexibility to an extent

    Cons

    Salary sucks
    Attendance points
    Coworkers
    Security is horrible

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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